• Solved

## Extension stopped working after upgrade, looking for extension data to try to save it

After upgrading to 80.0.1 (Windows 64bit), my OneTab extensions stopped working (an extension that saves open tabs as links onto a single tab when find that there are too… (read more)

After upgrading to 80.0.1 (Windows 64bit), my OneTab extensions stopped working (an extension that saves open tabs as links onto a single tab when find that there are too many are open and lets you open them later.)

I would like to find the extension data from before the upgrade so I can save my old links. Where can I find it?

Asked by zoli.vaczi 1 week ago

Answered by zoli.vaczi 6 days ago

• Solved

When I'm using FF on my Mac, Catalina OS, and click on telephone numbers in websites, they always open up Skype, which I don't want them to do. Instead, I want them to t… (read more)

When I'm using FF on my Mac, Catalina OS, and click on telephone numbers in websites, they always open up Skype, which I don't want them to do.

Instead, I want them to take me to Facetime and dial the number there.

Is there some configuration in my Preferences or an add-on that is causing phone numbers to open Skype instead of Facetime?

What can I do to get it open Facetime and dial there instead of Skype?

Asked by zillamobster 7 hours ago

Answered by Wesley Branton 6 hours ago

• Solved

## backing up BOOKMARKS

How do you backup Bookmarks to a HTML file or whatever. The How-To instructions dont look like my Library menu. There is no "export to" function. I have an updated … (read more)

How do you backup Bookmarks to a HTML file or whatever. The How-To instructions dont look like my Library menu. There is no "export to" function. I have an updated Firefox. Where is it?

Asked by crablegs 8 hours ago

Answered by jscher2000 8 hours ago

• Solved

## SUMO unreviewed

My SUMO submission for a popular article haven't been updated for a long time still hasn't get reviewed for two weeks, which have never happened before.

Asked by Hansen 10 hours ago

Answered by jscher2000 7 hours ago

• Solved

## Updated to Firefox 81.0 but credit card autofill is still missing from Options/Preferences menu

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu. I followed the instructi… (read more)

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu.

I followed the instructions from here:

Yes, I am located in the US.

Asked by Mr.K 12 hours ago

Answered by Mr.K 10 hours ago

• Solved

## tabs below address bar - an ongoing problem not fixed !!!

Ever since IE changed to tabs on top firefox coders followed like mindless automatons without any regard to/for Mozilla community and users. We are sick and tired of bein… (read more)

Ever since IE changed to tabs on top firefox coders followed like mindless automatons without any regard to/for Mozilla community and users. We are sick and tired of being ignored. We want/need tabs bellow address bar. Now, tell us how to simply get tabs below address bar or tell the coders to provide us with the option. And, we don’t care about any excuses as previously provided or outright ignored by them.

Asked by g7777 13 hours ago

Answered by cor-el 11 hours ago

• Solved

## Max CPU When Opening Lots of Tabs

I have over 155 tabs in my bookmark. When I open all of them in Incognito mode, the CPU goes through the roof and even after an hour it never goes down! I never had this … (read more)

I have over 155 tabs in my bookmark. When I open all of them in Incognito mode, the CPU goes through the roof and even after an hour it never goes down! I never had this problem before.

When I open tabs 10 at a time, CPU is normal. Is there an addon that can automatically open "x" number of tabs at a time until they are all open?

Asked by dj_edgy 14 hours ago

Answered by kgersen 12 hours ago

• Solved

## PDF reader theme in FF 81

With FF 81, I see the PDF reader has switched to a light theme, and I don't see a way to switch back to dark theme, the way it was before. How do I do it? Thanks. … (read more)

With FF 81, I see the PDF reader has switched to a light theme, and I don't see a way to switch back to dark theme, the way it was before. How do I do it?

Thanks.

Asked by Jeenu 14 hours ago

Answered by Wesley Branton 14 hours ago

• Solved

## Can't access Firefox for my email.

I have used Firefox for 15+ years. But it's been 2 weeks since I'm able to sign into my hotmail account while using Firefox. Why is this? I've rebooted, I've cleared cach… (read more)

I have used Firefox for 15+ years. But it's been 2 weeks since I'm able to sign into my hotmail account while using Firefox. Why is this? I've rebooted, I've cleared cache and cookies. Any suggestions would be great.

Asked by cdsunderland 15 hours ago

Answered by jscher2000 14 hours ago

• Solved

## How do I disable rich audio presence that Firefox now does with Windows 10?

Honestly, I have no idea how to describe it. I loved how when I played a video on Firefox, it wouldn't pop up with that annoying video title whenever I changed my volume.… (read more)

Honestly, I have no idea how to describe it. I loved how when I played a video on Firefox, it wouldn't pop up with that annoying video title whenever I changed my volume. Now, when I'm watching a video or playing audio, this happens. And, it doesn't even get it right most of the time! Like for example, it does this instead! That's not even the page I'm on!

Is there any way for me to get rid of this? Thanks

Asked by sheepy404 15 hours ago

Answered by jscher2000 14 hours ago

• Solved

## Can't find Forms and Autofill section in Options

I went in to Privacy & Security but couldn't find Forms and Autofill section there. I was using en-CA version but just switch to en-US version. Can't find it in both … (read more)

I went in to Privacy & Security but couldn't find Forms and Autofill section there. I was using en-CA version but just switch to en-US version. Can't find it in both version.

Asked by celticstedfu 16 hours ago

Answered by cor-el 15 hours ago

• Solved

## Error Code 15

I have error code 15 that says "request blocked by security rules"

Asked by takmetz 16 hours ago

Answered by FredMcD 12 hours ago

• Solved

## Change pdf viewer background color (both sides of the pdf) to dark

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see background_bg.png)… (read more)

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see background_bg.png). And here is effect I want it to look like (see screenshot from Chrome wished_bg.png). Thanks in advance (:

PS: I don't want to change my theme to dark. It seems I have to change my css, but I dunno which & how.

Asked by Mark Taylor 18 hours ago

Answered by jscher2000 4 hours ago

• Solved

## Refreshed Firefox and lost all bookmarks

Hi, I just refreshed Firefox on this site https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings because my browser was getting slower and recomm… (read more)

Hi, I just refreshed Firefox on this site https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings because my browser was getting slower and recommended that to me with a little Pop-Up at the bottom of my screen. I first read through the whole page and it clearly says that I will not lose my booksmarks, but exactly that happened. I already read through most support articles, but they all mention a second profile in about:profiles but there is just one. The bookmark folder is empty in this profile. Does anyone know how I can get them back? Thanks

Asked by schwambibambi 20 hours ago

Answered by cor-el 19 hours ago

• Solved

## web browsing

i dont know why but since the update i can t reach https://www.cdiscount.com/ anymore. it works well on, edge but not on mozilla. i disabled adblock for this website. … (read more)

i dont know why but since the update i can t reach https://www.cdiscount.com/ anymore. it works well on, edge but not on mozilla. i disabled adblock for this website.

Asked by quibito 22 hours ago

Answered by cor-el 12 hours ago

• Solved

## Plz make a better PDF viewer in Firefox.

I was wondering if Mozilla's Team could make a better PDF viewer with some more features, such as, "Read Aloud", "Text", "Draw" etc... Thanks!

Asked by Visott 1 day ago

Answered by FredMcD 1 day ago

• Solved

## Unwanted display box

How do I get rid of the large Windows Media pop-up describing the video I'm watching when I adjust the volume? I can only find solutions for people using Chrome with a li… (read more)

How do I get rid of the large Windows Media pop-up describing the video I'm watching when I adjust the volume? I can only find solutions for people using Chrome with a link below.

Asked by A22222 1 day ago

Answered by TyDraniu 1 day ago

• Solved

## Importing Safari Bookmarks

When I first downloaded and installed Firefox the other day, the initial screen showed a process to import bookmarks from other browsers. I followed the process and impo… (read more)

When I first downloaded and installed Firefox the other day, the initial screen showed a process to import bookmarks from other browsers. I followed the process and imported bookmarks from Safari, but apparently not successful. I only see Mozilla Firefox bookmarks. I tried again from File tab but in vain... (using iMac (10.15.6))

It's rather frustrating that simple and basic functions not working from the very start... (keyboard shortcuts to control video streaming are not working either)

Can someone enlighten me as to what may be the issue?

Thank you.

Asked by makeymus 1 day ago

Answered by AliceWyman 12 hours ago

• Solved

## Message always pops up in WIN 10 saying Mozilla Firefox is not is not my default browser even though it is.

Message always pops up in WIN 10 saying Mozilla Firefox is not is not my default browser even though it is. I have decided to use Firefox over Edge as my default browser… (read more)

Message always pops up in WIN 10 saying Mozilla Firefox is not is not my default browser even though it is. I have decided to use Firefox over Edge as my default browser in Win 10 but every time I start Firefox a message pops up saying Firefox is not my default browser. I have gone to the next screen and confirm that it is. but each time I open and close Firefox the message reappears! I have gone on internet and tried all the solutions suggested like reinstalling, going into default apps through control panel, through the CMD prompt, etc and still no fix seems to work. The message is annoying to no end as each time I start Firefox I have to click through two extra screens to start using it. I have no problem with Chrome but I prefer Firefox because certain sites don't work well with Chrome for some reason and Firefox works well but this is getting annoying switching between apps or clicking these extra keys. I noticed a lot of people are having the same issue with WIN 10. I have no problems on my Win 7 computer but I am thinking of upgrading it and of course it will come with Win 10 so I want to solve this problem if I can now. Any new "fix" since last I checked? I have tried all so far suggested online with no success. I do note it is a it is a WIN 10 and Firefox problem. Is there anyone from MS or Mozilla that can help?

Asked by frankh184 1 day ago

Answered by Wesley Branton 13 hours ago

• Solved