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Passwords Lost

Dear Sir/Madam After the update toFirefox 145, I lost all my Passwords. The Firefox/Mozilla account keeps showing me that my password for login is incorrect when it corre… (read more)

Dear Sir/Madam

After the update toFirefox 145, I lost all my Passwords. The Firefox/Mozilla account keeps showing me that my password for login is incorrect when it correctively saved on my computer, and I have wrriten it down in my notebook.

Regards.

DR CLEMENT AKATENG MD

Asked by DR CLEMENT AKATENG MD 2 months ago

Last reply by Paul 2 months ago

handoff to awesome bar

not really a request for help since release 147.0.3 searches handoff to awesome and can't be changed by using about:config dropping back to 145.0.2 allows prevention … (read more)

not really a request for help since release 147.0.3 searches handoff to awesome and can't be changed by using about:config dropping back to 145.0.2 allows prevention

Asked by Duffa 3 weeks ago

Last reply by Agent virtuel 3 weeks ago

Group Tab "save and close group", where are the Group Tab saved to, and where do I open them from?

Using Firefox 145.0 (64-bit), "Firefox is up to date" on PC with Windows 11 Pro. I was so pleased when Firefox's Group Tabs arrived. I often have about 12 tabs open to do… (read more)

Using Firefox 145.0 (64-bit), "Firefox is up to date" on PC with Windows 11 Pro.

I was so pleased when Firefox's Group Tabs arrived. I often have about 12 tabs open to do Railway research. So I thought, Group Tab, great idea. Save a group of tabs as one tab. Instead of creating a Bookmark Folder and each time opening all bookmarks from said folder, what better way to do than opening one tab. Or so I thought. I also created a "SHIP" tab for my hobby in the shipping industry, so I could have two group tabs that could be collapsed making the tab bar tidier. I saved an closed each group tab then closed down my PC. Next on restarting, Firefox starts up automatically as chosen by me. Both RAIL & SHIP tabs reappeared without me doing anything. Great! However yesterday, I inadvertently opened another Firefox window, forgot it was opened. So when I shut down my PC, I closed the Firefox browser and then discovered the over Firefox window I had opened. Closed it shut down my computer. Of course when I opened my PC today, Firefox started automatically, but with the tab that I had open in the last Firefox window. No problem I thought, I will just open the saved Group Tabs. It was a problem, where are the Group Tabs saved? Could I find the location? NO! I looked in Bookmarks, all the various History lists, even the down arrow to list all tabs. Nothing, the Group Tabs are none existent. I have checked on the "about:config" section for Group Tabs and everything is enabled "true". So where are the Group Tabs saved? I have been with Firefox for around 14 years, often citing it as the best browser. But over the last five years I find myself using Chrome more and more. Chrome has Group Tabs which do not not need the users to save them, they are saved automatically, and are easily found on opening the Chrome browser. Why doesn't Firefox have this?

Asked by raylongdog 3 months ago

Last reply by G.W. 2 months ago

missing bookmarks

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem. … (read more)

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

Asked by heinz68 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

I lost 2 years worth of bookmarks and saved passwords after a recent update

Dear Support Team, I am writing to request assistance with an issue I encountered after a recent Firefox update. After opening the browser, an automatic updat led to maki… (read more)

Dear Support Team,

I am writing to request assistance with an issue I encountered after a recent Firefox update. After opening the browser, an automatic updat led to making all of my bookmarks, saved passwords and website data disappear. The profile I was using had been active for over two years and contained important information that I now cannot access (it wasn't a profile I created myself, I just used the browser normally).

I have already tried several troubleshooting steps, including restoring previous profiles, checking the profile folder, and attempting to recover data from backups. Unfortunately, none of these attempts have been successful so far. The about:profiles website tells me my old profile does not exist but in my Firefox folder, there is a (profile?) folder from 2023 which contains only one file.

Could you please help me recover my previous Firefox profile or guide me through any additional methods that might allow me to restore my lost data?

Thank you very much in advance for your support.

Kind regards, Sophia

Asked by sophialorej7 3 months ago

Last reply by Paul 3 months ago

Some websites won't load at all while other are very slow to load but some will load just fine

Some websites won't load at all while other are very slow to load but some will load just fine, example Crunchyroll (screenshot attached) won't load at all its just spinn… (read more)

Some websites won't load at all while other are very slow to load but some will load just fine, example Crunchyroll (screenshot attached) won't load at all its just spinning loading icon and a white page but if I try it in a different browser it works just fine, but with Youtube it will load but is choppy and low quality videos and same thing as before I load it in a different browser and no problems. I have tried every possible solution I can find from clearing cookies and cache to refreshing Firefox even scanned for malware and virus nothing has worked please help me figure out what is happening and why it's only with Firefox that I am having this problem and its not hardware can play online just fine and download games from steam perfectly fine.

Asked by creepyzoy 3 months ago

Last reply by john.hanratty 3 weeks ago

When using AI Chatbot, how to send promopt to existing chat instead of create new chat instance?

Right now, when you use AI features in Firefox, each request opens a new chat with the provider. But sometimes I would like to send the webpage selection to an existing c… (read more)

Right now, when you use AI features in Firefox, each request opens a new chat with the provider. But sometimes I would like to send the webpage selection to an existing chat for better context, especially when I am looking for guidance through something like the AWS Console. Is there any option to achieve this?

Asked by Kousaki 3 months ago

Last reply by Denys 3 months ago

Title bar not showing in version 145

I have just upgraded to version 145 and the title bar has disappeared Even though I have the Title Bar option checked in the customize firefox panel. If I uncheck the tit… (read more)

I have just upgraded to version 145 and the title bar has disappeared Even though I have the Title Bar option checked in the customize firefox panel. If I uncheck the title bar option and then check the title bar option, the title bar will appear, but when I close firefox and then restart firefox the title bar is gone.

Asked by John 4 months ago

Last reply by Dale H. Cook 1 month ago

https://www.youtube.com

As a user of Firefox has been a good experience up till three weeks ago YouTube will not load. I cant play any of there videos this is been on going for three weeks. Ive … (read more)

As a user of Firefox has been a good experience up till three weeks ago YouTube will not load. I cant play any of there videos this is been on going for three weeks. Ive asked you to fix it but so far you aren't doing anything about it. My operating system is windows 10 64 bits. Can you please look into this and get it fixed. Username: James Bond email [email removed]. Please get back to me and let me know what the problem is. Thank you so much. [unrelated YouTube link removed]

Asked by James Bond 3 months ago

Last reply by Denys 3 months ago

WEb pages opening very very slow.

Since the 145.0.2 update web pages are loading very sloooooooow. Also, images are loading very slowly, if they load at all. At the start pages would not load at all then … (read more)

Since the 145.0.2 update web pages are loading very sloooooooow. Also, images are loading very slowly, if they load at all. At the start pages would not load at all then about a week they started loading but very slow as mentioned. Any ideas/help will be very much appreciated. I am using Windows 11.

Asked by Jayhawk714 3 months ago

Last reply by jonzn4SUSE 3 months ago

autofill with bitwarden

I have firefox as my default browser with Bitwarden extension. I use yahoo and sign in for browser. I also have outlook for email. Maybe a month back, when signing into y… (read more)

I have firefox as my default browser with Bitwarden extension. I use yahoo and sign in for browser. I also have outlook for email. Maybe a month back, when signing into yahoo, I would type in the first few letters and bitwarden login options would appear. They still do but selecting one seems to do nothing now. If I open bitwarden and try autofill from the login file, it says it cannot autofill, items must be copied and pasted. Its odd that in yahoo home page login the options appear but do not autofill as they used to maybe a month ago.

Asked by Perry Burke 3 months ago

Last reply by jonzn4SUSE 3 months ago