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XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (read more)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Asked by raem.kauai 2 months ago

Answered by raem.kauai 2 months ago

  • Solved

No Audio in Firefox only.

There is no audio on any website in Firefox only. I'm using Windows 11 Numbered list item When a video is playing there used to be an audio icon showing the tab is pl… (read more)

There is no audio on any website in Firefox only. I'm using Windows 11

  1. Numbered list item When a video is playing there used to be an audio icon showing the tab is playing audio, this does not show anymore.
  2. Numbered list item Firefox does not appear in the Windows volume mixer
  3. Numbered list item The Firefox Task Manager Utility 'Windows Media Framework Audio Decoder is always idle.
  4. Numbered list item I've restarted the Windows AudioSrv service and Windows explorer process

Nothing works. Please help.

Asked by rtwymanjr 4 months ago

Answered by rtwymanjr 4 months ago

  • Solved

Can't open Firefox - error re "platform version '120.0.1'

Hello, Clicking to open Firefox gives me the following error message: Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= … (read more)

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Asked by Julie 6 days ago

Answered by Terry 6 days ago

  • Solved

How do I disable the new built-in translator?

I need to disable this horrible translator that is now showing up on top of every page I visit, It keeps showing up even after choosing a translation or disabling transla… (read more)

I need to disable this horrible translator that is now showing up on top of every page I visit, It keeps showing up even after choosing a translation or disabling translations for that language. That is probably a bug, but I don't want to wait for a fix, I need to be able to see the pages I visit completely, this thing prevents me from clicking buttons and and is really anoying.

This is the built-in translation feature since I do not use any translation plugins, and started showing up after an upgrade.

Asked by jose90 2 months ago

Answered by jose90 2 months ago

  • Solved

Youtube Constantly Buffering after Pausing and Resuming

I've been watching and following along with a Unreal Engine 4 Course on Youtube for some time now (mentioning in case the resource usage has something to do with it), and… (read more)

I've been watching and following along with a Unreal Engine 4 Course on Youtube for some time now (mentioning in case the resource usage has something to do with it), and in the past couple days I've noticed a pretty serious and annoying bug. When I pause the video, tab (Cmd + Tab on MacOS) into Unreal Engine, do some things, then tab back and resume the video, it will play for one frame and then stop and buffer, but the audio will continue playing. The only way to get the video to resume is to skip forward/backward in the video (either with the arrow keys or the progress bar). I've also tried Troubleshooting/Safe mode and the issue still persits.

Asked by beatzoid 4 months ago

Answered by beatzoid 4 months ago

  • Solved

Tabs from previous session no longer open on startup.

I'm running version 118.02.2 (64-bit) of Firefox on Windows 12. I *always* have the 'Open previous windows and tabs' checked. Starting yesterday, Firefox opens with nothi… (read more)

I'm running version 118.02.2 (64-bit) of Firefox on Windows 12. I *always* have the 'Open previous windows and tabs' checked. Starting yesterday, Firefox opens with nothing other than a blank page. Luckily for me, this has happened in the past and I have a Bookmarks Menu folder with my default tabs saved. Even so, it's still frustrating.

Asked by CdnBookLover 1 month ago

Answered by cor-el 1 month ago

  • Solved

Amazon Prime Video won't play video on Firefox

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provi… (read more)

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Asked by marketlink4u 1 month ago

Answered by marketlink4u 1 month ago

  • Solved

I am unable to log-in to the "Wheel of Fortune", How can I fix this

When I open "Wheel of Fortune" and click on "Log-in", nothing happens. I am unable to log-in. Using another browser, I have no problem. Anyone with a suggestion or solut… (read more)

When I open "Wheel of Fortune" and click on "Log-in", nothing happens. I am unable to log-in. Using another browser, I have no problem.

Anyone with a suggestion or solution for me?

Asked by dave.wagner08 5 months ago

Answered by cor-el 5 months ago

  • Solved

Spotify webplayer on Firefox is unuseable after updating to latest version

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it." I will play … (read more)

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Asked by kit 2 weeks ago

Answered by zeroknight 2 weeks ago

  • Solved

Tab freezes for about 10 seconds when using google search

When i go to google.com and enter search query the tab "hangs" for about 10 seconds before the next page starts to load Same issue on 2 separate machines (1 intel laptop,… (read more)

When i go to google.com and enter search query the tab "hangs" for about 10 seconds before the next page starts to load Same issue on 2 separate machines (1 intel laptop, 1 amd pc) both on newly installed windows 11 pro

what i've tried: safe mode, disabling hardware acceleration, disabling antivirus (kaspersky, without any browser plugins or safe browsing) , but the issue persists

here's the video: https://youtu.be/qMY-38z_TC0

Asked by Kairali 2 months ago

Answered by zeroknight 2 months ago

  • Solved

Bookmarks Editor does not show "tags" field.

As shown in the image the tags field is missing from my bookmarks editor. Any idea how this could happen? Any options or about:config options I should check? I've attach… (read more)

As shown in the image the tags field is missing from my bookmarks editor. Any idea how this could happen? Any options or about:config options I should check?

I've attached troubleshooting information. I'm on Arch Linux and I have two other Arch machines on the same Firefox version (Arch Linux Package) that do not exhibit this behavior.

Asked by 80KiloMett 3 months ago

Answered by zeroknight 3 months ago

  • Solved

Fedora Linux with Intel - videos don't play/very slow-to-load, and freezing

I ran a loghttps://pastebin.com/jydVHHs0 of playing a youtube video mediaencoder? not sure if encoding issue or something else The videos take a long time to play. I upg… (read more)

I ran a loghttps://pastebin.com/jydVHHs0 of playing a youtube video mediaencoder? not sure if encoding issue or something else

The videos take a long time to play. I upgraded my system recently and was removing and reinstalling audio-related utilities with DNF.

Asked by dgibbons165 2 months ago

Answered by dgibbons165 2 months ago

  • Solved

bookmark tagging

When a bookmark is made, there is no option anywhere to add tags using windows 11 - I had no problem with tagging bookmarks using Firefox in windows 10, but that option i… (read more)

When a bookmark is made, there is no option anywhere to add tags using windows 11 - I had no problem with tagging bookmarks using Firefox in windows 10, but that option is not showing up for me in windows 11. I have refreshed Firefox with no success to try to correct this situation - thanks in advance for any help you may provide – del

Asked by del 2 months ago

Answered by cor-el 2 months ago

  • Solved

How do I turn off web translation in Firefox 118.0.1??

How do I turn off web translation permanently for ALL pages in Firefox 118.0.1?? It´s the most annoying feature so far from Firefox. Even if I delete all languages in pre… (read more)

How do I turn off web translation permanently for ALL pages in Firefox 118.0.1?? It´s the most annoying feature so far from Firefox. Even if I delete all languages in preferences, it shows up on every page I visit.

Asked by gjensse 2 months ago

Answered by TyDraniu 2 months ago

  • Solved

Dashlane keeps logging out each time FF is started/re-started

Ever since the latest FF update each time I start/re-start FF I need to resignin to Dashlane. Honestly this hasn't happened in over 20 years. I haven't been able to fin… (read more)

Ever since the latest FF update each time I start/re-start FF I need to resignin to Dashlane. Honestly this hasn't happened in over 20 years. I haven't been able to find any similar reports. Has and/or can anyone explain why and hopefully provide an answer/work around? Thanks anyone/everyone.

Asked by R.Mariotti 4 months ago

Answered by R.Mariotti 3 months ago

  • Solved

Blocked website

Hi I have a website that is being blocked on my friends computer. When I go to the same website it is blocked as well. I have updated the Firefox software but still cant … (read more)

Hi I have a website that is being blocked on my friends computer. When I go to the same website it is blocked as well. I have updated the Firefox software but still cant get to the website. It does work on google chrome but I want to use it on Firefox. any help on this?

Here is the website: https://www.microminimus.com

Asked by buzzme 4 months ago

Answered by buzzme 4 months ago

  • Solved

Firefox multi-account container doesnt have an option to manage containers

I am going through the https://support.mozilla.org/en-US/kb/containers#w_manage-your-containers page and I dont have the option to add new containers when I click on the … (read more)

I am going through the https://support.mozilla.org/en-US/kb/containers#w_manage-your-containers page and I dont have the option to add new containers when I click on the icon. I am only shown the choice to open the current page into one of the default containers. If I open a new empty tab, this icon doesnt show up in the url bar.

I have gone through the manage extensions options as well and I cant find a similar option. Can anybody point out what I am missing?

Operating System : Ubuntu Lunar Lobster (23.04) x64 Firefox version : 116.0.3 (64-bit) installed via snap

Asked by ramfree17 3 months ago

Answered by TechHorse 3 months ago

  • Solved

Firefox is not asking where to save files

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferenc… (read more)

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferences I have turned on "Always ask you where to save files" under Downloads, and I have set Applications to "Ask whether to open or save files". I have even gone in to about:config and turned off "browser.download.useDownloadDir", but the files are still going directly to my default folder.

Asked by m_dessain 4 months ago

Answered by m_dessain 4 months ago

  • Solved

Cannot use firefox when vpn is on

When I use a vpn with firefox (not the firefox vpn), I cannot open normally blocked websites such as twitter or youtube, and instead they open in a sort of half-loaded st… (read more)

When I use a vpn with firefox (not the firefox vpn), I cannot open normally blocked websites such as twitter or youtube, and instead they open in a sort of half-loaded state (see image). I don't face this problem with other browsers. I have tried deleting and reinstalling firefox, but it doesn't seem to work. Can anyone help out?

Asked by formod 4 months ago

Answered by Paul 4 months ago