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  • Solved

Pocket List Din drop-down menus has disappeared -

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either.… (read more)

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either. the "Pocket" icon is in the menu bar, and I can save items to Pocket, but can no longer locate the page with the articles. "View List" does appear when you click the Pocket icon, but it also saves whatever page you're on whether or not you want to save it.

Asked by hhartus 3 weeks ago

Answered by TyDraniu 3 weeks ago

Can't sign in to online banking after Firefox update April 3rd (Ver. 87)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I i… (read more)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I immediately get an error message "Sorry, we couldn't complete your request". At the top it says "something went wrong" and the message comes from the Scotiabank site saying "generic-error". I've tried refreshing Firefox, removing all cache and cookies. Have tried restarting the computer. I note that Firefox appears to have updated itself on April 3rd and that appears to be when the problem started...could be just coincidental. Other web sites appear fine. I can use Microsoft Edge to log in to Scotiabank just fine as well, but I prefer Firefox. Anyone have thoughts on this? Thanks

Asked by jim.hedges 2 weeks ago

Last reply by samandapecora 1 week ago

Access denied on bank sign in page

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have p… (read more)

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server.

Reference #18.a19ec817.1618171684.b32946d

I can access the page through Microsoft Edge but not Firefox. What has changed and what can I do to change it back?

Asked by uglyangel72 1 week ago

Last reply by uglyangel72 1 week ago

  • Solved

Moving the screenshot function in Firefox 88 is a bad idea!

It's a very bad idea to move the screenshot function from the context menu in the address bar to a toolbar item you first have to position by customizing. This is exactly… (read more)

It's a very bad idea to move the screenshot function from the context menu in the address bar to a toolbar item you first have to position by customizing. This is exactly the kind of unnecessary interface change which annoys so many Firefox users. Okay, so why is it bad? Most "normal" users don't fiddle with interfaces, they accept it as it is. They expect functions they often use to stay in the same spot. If it's no longer there they think it's gone (and they're frustrated). They surely won't go looking for it in a customization menu. For me as a web designer the screenshot tool was extremely handy when dealing with clients, because it was very easy to explain where to find and how to use it, to send a screenshot of a website problem. Again, many common users don't know how to take screenshots with their system tools, so this was really helpful. Now, instead of explaining where to find it, I'll first have to explain how to customize the toolbar, what the item looks like, how to position it, etc. etc. The simplicity and helpfulness is gone. Suggestion: leave the screenshot function where it is by default, but offer the advanced users a way to make it a customizable item. Everyone is happy.

P.S. I only post this here, because the feedback site is currently deactivated.

Asked by cm 1 week ago

Answered by TyDraniu 1 week ago

Is there a setting hidden somewhere where I can force my preferred date format? Why do I have to contend with the dreadful date format when when visiting mozilla.org in english?

Hi! Since most content is in English and search engines always link to the English version, I usually browse the english version of mozilla pages. But here on support in … (read more)

Hi!

Since most content is in English and search engines always link to the English version, I usually browse the english version of mozilla pages. But here on support in particular I have to contend with the pathetic date format where you can't tell which is day or month or year. So why can't I find a way to set the date format. Even the majority of tiny websites/forums have an option to specify the date format.

Asked by avada 5 days ago

Last reply by avada 4 days ago

Access denied to a site I've used many time

Access Denied You don't have permission to access "http://www.lanebryant.com/" on this server. Reference #18.cffa3b17.1618699359.ab8831c I don't know why it happened or … (read more)

Access Denied You don't have permission to access "http://www.lanebryant.com/" on this server.

Reference #18.cffa3b17.1618699359.ab8831c

I don't know why it happened or what to do. I was on the site quite a few times in the past month with no trouble.

Asked by plopardo 5 days ago

Last reply by jonzn4SUSE 4 days ago

Firefox 87.0b3 lost the Library Pocket Menu item

It appears that Firefox 87.0b3 version has removed the Library - Pocket List menu item. Yet, through the about:config options, has retained the ability to activate the 'S… (read more)

It appears that Firefox 87.0b3 version has removed the Library - Pocket List menu item. Yet, through the about:config options, has retained the ability to activate the 'Save to Pocket' address bar icon.

This makes no sense as there is now no option to have a 'Pocket List' item selection. At least I couldn't find an option for this. That is without adding another extension.

Having the 'Save' option without the 'List' option is counter intuitive.

The Library-->Pocket List Menu item should be restored.

Thanks.

Asked by Corsair2 1 month ago

Last reply by jeffefron01 2 weeks ago

  • Solved

"View Image Info" missing

I was recently automatically upgraded to a new version of Firefox (87.0). Now when I right-click on an image "View Image Info" is no longer available. How do I get it bac… (read more)

I was recently automatically upgraded to a new version of Firefox (87.0). Now when I right-click on an image "View Image Info" is no longer available. How do I get it back? I'm a webmaster, and this feature is very important to me. Thanks.

Asked by bhartford 4 weeks ago

Answered by bhartford 3 weeks ago

Missing "view image info"

When I right click on an image on the web I used to be able to click on "View Image Info" and it would give me information about the image, like image size and url of the… (read more)

When I right click on an image on the web I used to be able to click on "View Image Info" and it would give me information about the image, like image size and url of the image. After Firefox upgraded this is now gone. Can I get it back ? Is there a work around ? Not sure why that option would be removed.

Asked by Ski 3 weeks ago

Last reply by jscher2000 1 week ago

New Firefox version did not keep my Bookmarks

3-26-21: I just upgraded to the latest version of Firefox and NONE of my bookmarks are available. I've tried all the tips I've found and nothing works. I tried to Restore… (read more)

3-26-21: I just upgraded to the latest version of Firefox and NONE of my bookmarks are available. I've tried all the tips I've found and nothing works. I tried to Restore Bookmarks and get the error: Unable to process the backup file. This is a terrible version of Firefox. I need my Bookmarks. Where did they go?? How do I get them back? I am not a computer expert. I am a user of your product. I should not have to jump through hoops just to get my browser set up the way I had it before. Right now it is a big mess. I've used Firefox for years when other browsers are available. I will dump Firefox if I have to but I would prefer to solve this problem.

Asked by sue_anderson2000 3 weeks ago

Last reply by jscher2000 1 day ago

View Image Info removed?

I see that perhaps due to a 03/24/2021 update to 87.0 the option to right click and image and choose "View Image Info" is missing and I use that all the time when working… (read more)

I see that perhaps due to a 03/24/2021 update to 87.0 the option to right click and image and choose "View Image Info" is missing and I use that all the time when working on WWW sites.

I read "We've removed items from the Library menu that weren't used often..." and wonder where they got the idea this item was not used often.

Does that mean it was not used often by people at Firefox so they deemed it unnecessary?

Is there a way to manually make some adjustment to get that back in or roll back the update?

Asked by joseibarra 3 weeks ago

Last reply by jscher2000 1 week ago

Browser is under remote control

marionette.enabled is set to "False" but the browser still has the obnoxious orange address bar with the robot head providing the message Browser is under remote control.… (read more)

marionette.enabled is set to "False" but the browser still has the obnoxious orange address bar with the robot head providing the message Browser is under remote control. I did nothing to turn on this feature, and I want it off. Help!

Asked by DeeJay1 3 weeks ago

Last reply by strafy 3 weeks ago

  • Solved

Unable to download anything

I am unable to download anything using Firefox. I have tried everything listed in this article: https://support.mozilla.org/en-US/kb/cant-download-or-save-files Nothing … (read more)

I am unable to download anything using Firefox. I have tried everything listed in this article: https://support.mozilla.org/en-US/kb/cant-download-or-save-files

Nothing has worked; starting in Safe Mode; clearing my cache; disabling all addons; disabling my firewall; disabling my antivirus; even reinstalling.

I can download using other browsers just fine, but not Firefox for a reason I cannot figure out.

Asked by tyler.fiske00 3 weeks ago

Answered by tyler.fiske00 3 weeks ago

  • Solved

Search bookmark folder location on Firefox Library

Hello, I have my Firefox bookmarks separated by folders according to the theme. Every time I use the 'search bookmarks' option, firefox shows me all the hypotheses based … (read more)

Hello, I have my Firefox bookmarks separated by folders according to the theme. Every time I use the 'search bookmarks' option, firefox shows me all the hypotheses based on my search but hides the folders and doesn’t show me in which folder the bookmark I looked for is located. This way, I always have to do a search because I still don't know what folder it is in unless I remember it again or browse through all the folders until I find it. Is there any way to do this? Thank you.

Asked by Pedro 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access.

I have used/accessed Google Maps for years - so many I can't remember and now today I get this message We are sorry, but you do not have access to Google Maps. Please con… (read more)

I have used/accessed Google Maps for years - so many I can't remember and now today I get this message

We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access.

Is this a FireFox muck up or what?

Asked by Bill 2 weeks ago

Answered by jscher2000 2 weeks ago

Content is getting cut while doing print from firefox while on all other browser it's working.

Content is getting cut while doing print from firefox while on all other browser it's working. attached imgaes for firefox and chrome, on chrom all content is getting sho… (read more)

Content is getting cut while doing print from firefox while on all other browser it's working.

attached imgaes for firefox and chrome, on chrom all content is getting shown.

Asked by bpawar 1 week ago

More Problems Affecting Firefox

Another problem that's started with Firefox for Windows this wee. Firefox takes a long time to load pages, up to a minute. In the bottom right of the page it says "waitin… (read more)

Another problem that's started with Firefox for Windows this wee.

Firefox takes a long time to load pages, up to a minute. In the bottom right of the page it says "waiting of fonts.googleapis.com" or something like that.

The other problem of it not displaying graphs still hasn't been resolved.

Neither of these problems exist on Chrome.

Asked by JohnDoyle 1 week ago

Last reply by FredMcD 1 week ago