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Closing Firefox account associated with deactivated email

Hi there, I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inacti… (read more)

Hi there,

I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inactive and I can no longer access it. This means that when I attempt to log into Firefox with that account, I cannot enter the verification / 2FA code because I cannot access the email.

Is there anyway I can close that Firefox account anyway? I do have the Firefox recovery key for that account though. I just wish for all the data associated with said account to be deleted.

Thanks

Asked by croslandjozef 6 days ago

Email address of Firefox Sync Account does no longer exist

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account year… (read more)

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account years ago, but now I cannot even close the corresponding Firefox Sync account. Thanks y'all for your help!! Karl

Asked by karl.schwerdt 4 months ago

Last reply by karl.schwerdt 4 months ago

"The Big Lie" & I Don't Mean Politics

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox … (read more)

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox browser (years ago). While I was researching a different issue, I found other users' posts about app.normandy. They all said that it allowed Mozilla to do what Mozilla promised not to do: run studies in violation of users' preference to opt out. Based on what I learned from those posts, I found where app.normandy was in my computer's about:config and toggled it to false. I want to thank those other users for their posts. Mozilla's explanation, also according to those posts, is that "Normandy is a collection of servers, workflows, and Firefox components that enables Mozilla to remote control Firefox clients in the wild based on precise criteria." Aside from whether or not Mozilla should be remote-controlling clients in this way, does it really consider all the diverse places in the world where its users live to be "in the wild?"

Asked by 1&Done 4 months ago

Last reply by TyDraniu 4 months ago

deletion of my firefox account with the username [email address] is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to i… (read more)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

Asked by donovangregg 4 months ago

Last reply by Seburo 1 month ago

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (read more)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Asked by Sven 4 months ago

Last reply by Seburo 4 months ago

can't logout old accounts

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button… (read more)

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button and enter the reason why I'm doing that it simply doesn't work, no errors no anything, it'll just stay there. any fix?

Asked by tsft1 4 months ago

Last reply by FredMcD 4 months ago

Can someone add these new languages for addon localisation?

Hi, I would just like to ask, could someone add these new languages for addon/product localisation? They are: Welsh - cy - Cymraeg Hindi - hi Tamil - ta Icelandic - … (read more)

Hi, I would just like to ask, could someone add these new languages for addon/product localisation? They are:

  • Welsh - cy - Cymraeg
  • Hindi - hi
  • Tamil - ta
  • Icelandic - is - Íslenska
  • Swahili - sw - Kiswahili
  • Zulu - zu - isiZulu
  • Xhosa - xh - isiXhosa
  • Galician - gl - Galego

These languages all have over 500K speakers (all except Icelandic have over 1 million). Thanks!

Asked by oliver.palmer5 3 months ago

Last reply by jscher2000 3 months ago

Primary account change

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states … (read more)

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states already exists?? but still showing NONE in the box. Seen the info on how to change Primary account but cannot get passed my Manage Accounts as the problem with the Secondary email not showing to trigger the change Primary Address box.

I would be very grateful if somebody has a solution to this problem as the current Primary Address is an old email which I wish to stop using.

Asked by Mike 3 months ago

Last reply by cor-el 3 months ago

Why my account can't login in firefox?

My account is 90*****58@qq.com,and it work fine on my laptop and Mozilla Support website. But it just can't login in my pc with latest firefox, it says my account doesn't… (read more)

My account is 90*****58@qq.com,and it work fine on my laptop and Mozilla Support website. But it just can't login in my pc with latest firefox, it says my account doesn't exist and need to creat a new account.

Asked by Reese 3 months ago

Last reply by Reese 3 months ago

Help me delete my account

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete i… (read more)

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete it, what can I do ? Please help me soon Is there an email to contact Firefox for such matters? or what should I do?

Asked by mycommanon 3 months ago

Last reply by Bithiah 2 months ago

Deleting account after losing access

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there … (read more)

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there to be abused.

Is there any way to do this?

Thanks!

Asked by njfort 3 months ago

Last reply by cor-el 3 months ago

Lost access to primary email, but can access secondary email - Firefox Login

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to s… (read more)

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to sign in with the secondary email on the account, it says it requires me to sign in with a primary email address. What can i do update my email address in my account?

Asked by cbuechte 3 months ago

Last reply by cbuechte 3 months ago

Change username

I've seen the answer to this on a couple of other Q&A posts, but just in case... On the Edit Profile page, under Username, it lets you delete the existing name and ty… (read more)

I've seen the answer to this on a couple of other Q&A posts, but just in case...

On the Edit Profile page, under Username, it lets you delete the existing name and type in your own. And a helpful instruction tells you permissible characters. But if you attempt save the change, you get an error message.

The other Q&A posts say that you can't, in fact, change your Username. If so, why doesn't the Edit Profile page say so? Why does it mislead you into attempting to change your Username?

Also, the note under the Username textbox says, "Keep in mind that your username is visible to the public." So, if your e-mail includes some form of your personal name, and that name becomes your username by default (which happened to me), and you never notice this, you get exposed (such as by posting a query here)? But in fact, the "Keep in mind..." instruction isn't fully true. As one of the other Q&A posts says, if you choose a display name (which is blank until you add one), your username is NOT exposed. But the Edit Profile page doesn't tell you this.

So, the whole Username portion of the Edit Profile page is very misleading. It needs to be clarified. And, when you sign up for Firefox, you should be given an opportunity to choose a unique username. Mine was forced on me in the background, apparently.

Asked by watt 2 months ago

Last reply by cor-el 2 months ago

Won't let me create an account or sign in .

Trying to sync firefox bookmarks etc to new computer. I forgot I had previously signed up and in the process of trying to signup again I erred and put my age as "1." Now… (read more)

Trying to sync firefox bookmarks etc to new computer. I forgot I had previously signed up and in the process of trying to signup again I erred and put my age as "1." Now that I've discovered my old username and password it won't let me sign in because I don't meet age requirements. (I'm 63.) How can I get around this?

Asked by David 2 months ago

Last reply by David 2 months ago

Mailserver does not exist

I can´t verify anything because my old mailserver tele2.se does not exist any more. old mail os.be@tele2.se please answer with new mail beoslse@gmail.com /Bertil ÖStergr… (read more)

I can´t verify anything because my old mailserver tele2.se does not exist any more. old mail os.be@tele2.se please answer with new mail beoslse@gmail.com

/Bertil ÖStergren

Asked by os.be 2 months ago

Reactivate a support thread to correct an answer?

A previous thread on the support website has an incorrect answer: https://support.mozilla.org/en-US/questions/1288732 The responses may have been correct at the time, but… (read more)

A previous thread on the support website has an incorrect answer: https://support.mozilla.org/en-US/questions/1288732

The responses may have been correct at the time, but there is an easy solution to this problem now. However, the thread has been archived so no new responses are allowed. The problem is a Google search (as well as other search engines and even a support.mozilla search) pops up this archived, incorrect response first. In some searches, a correct response cannot be found on the first page of search results.

It would be nice if there was a way to unarchive older questions to add a new answer to inaccurate or dated info.

Asked by bwillner 2 months ago

Last reply by bwillner 2 months ago