Firefox Community Forum

When trying to access Facebook via the Firefox browser, the browser screen immediately grays-out and freezes? It is the only web site doing this, and it doesn't happen with other browsers. I have attempted to contact Mozilla technical support and their only response is to refer me to a forum, instead of providing actual technical support. I have reinstalled Firefox, I have created a new profile, I have cleared my browser history, emptied the cache, etc., yet this problem persists. How do I get actual, real Mozilla technical support from Mozilla for help with this issue, instead of being referred to a forum, or do I just not use your product due to lack of actual customer support? How do I contact an actual person at the Mozilla corporate offices about lack of real Mozilla customer support?

Firefox browser when on Foxnews will crash and causes PC to completely reboot? This has been happening on multiple PC's in my house and has been happening for months.

When I try to access a function of my banks website I get the message: Authorization has been denied for this request

Late last year this occurred when using FireFox but not Chome or Edge. I have contacted my bank and was told I need to add an exception to the Manage Exceptions list. I did that and I was able to access that function of the site. Now the error is occurring again. This time I figured out what the URL was that needed be added. All other functions of the site work fine without these exceptions.

My question is: what are the security ramifications of this and what do I tell my bank so they fix this? Does this make their site less or more secure? Is it necessary to fix this?

Windows 11; FF 146.0.1. All updates installed.

I've been using Firefox since forever but over the last couple of months, the auto translate subtitles (to English) hasn't been working when watching Youtube videos. There's a thread on the Youtube support site with nearly 40,000 posts of people with the same issue and tonight I was trying to watch a video where the hosts talk in Italian, so I use auto translate to English subtitles but no subtitles appear. It will show Italian language subtitles.

I've gone back through this Youtube channel's history trying videos I've previously watched from months/years ago when auto translate used to work but even they're not working now.

I decided to try the video in Edge browser and to my surprise the auto translate to English worked there. They also work in Chrome.

So what could be causing this issue on Firefox, which started about August time?

This is quite bizarre as I assumed all the processing/translation was done by Google/Youtube so in what way can Firefox be part of this issue?

To be clear, subtitles in the (foreign) language the people are speaking, works. Subtitles translated from that language to English (or other languages) has stopped working. Subtitles translated from that language to English IS working on Edge and Chrome browser.

Hello Our town had two unexpected electrical outages during severe thunderstorms a few days ago. When I reopened Firefox and tried to log on to my outlook account, I received the following message: UTC Date: 2026-01-10T07:45:12.961Z Client Id: 6ACCBE246D464180895379C1XXXXXXXXX Session Id: d6e32139-5adc-4e94-b1e6-ff2b299c8f50 Client Version: 20251212003.10 BootResult: 2152857611 Back Filled Errors: None err: NS_ERROR_FILE_CORRUPTED: esrc: Preboot et: ClientError estack: getItem@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.94868.m.b71f002c.js:1:21149 i@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.94868.m.b71f002c.js:7:141360 importExistingCache@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.94868.m.b71f002c.js:1:23004 946909/i/<@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.94868.m.b71f002c.js:7:151863 initialize@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.94868.m.b71f002c.js:1:21016

I can open my email logins in Chrome and Safari, but not in Firefox. In Firefox I can open all my previous Bookmarks, but not Outlook. Any advice gratefully received, thank you

For some strange reason, I get this response when logging in to local newspaper on Firefox..image one. When loading the same newspaper on Edge, I see this instead...image two. I've been in contact with the newspaper but the techs there can't figure what's happening. Is there a setting I have wrong on Firefox? Thanks for your time.

I have spent hours with Tech department and digital assistand department at Directv. Today they are telling me as long as I use Firefox I will be unable to access my account. I have paid to have my computer checked out and was told that it was updated and the system was working fine. How to I get Directv to recognize my system?

Trying to log in to citizensbank.com. After I enter username and password, logs me in and immediately logs me out. Suspect the bank is doing something tricky, but an hour with their tech support didn't get me anywhere. As usual, they blame Firefox. Anything tricky I have to do I Firefox to counteract their trickiness?

I have at least one question on the support forum which has never been answered. So I went to Bugzilla, and discovered dozens of YouTube issues under the Open/Unconfirmed status.

I can reproduce my problems. I'm sure others can reproduce their problems. Nothing is done. NOT EVEN admitting there is a problem.

If I can't use YouTube on Firefox (I can't), then why am I using FF? It is one of the biggest sites on all of the internet. But FF apparently doesn't care if it doesn't work.

What. Is. Going. On?

(See the attached image... the big blank space is where the video should display)

I'm experiencing problems across numerous sites using the above version of Firefox, detailed below. Other browsers are OK, as are other versions of Firefox on different devices.

Outlook365 email - "Your message can't be displayed right now" Fantasy Premier League - unable to log in, hitting 'Log in' doesn't respond Faceboook - content does not load Ebay - html on formatting in listings is screwed up Duckduckgo non-functional - returns the message "Ugh, it happened again! The server encountered an error and could not complete your request." The Guardian - images do not load Nextdoor - messages do not load

I can no longer log in to "EDD" to certify for my unemployment benefits using Firefox. When I called EDD, they said that because I was using Firefox as my browser that that was the issue. They said that others that were using Firefox were having problems as well. They said Firefox should be coming out with a fix, but I am am still not able to login. I have to open up another tab and use Microsoft Edge to login. This is a pain. Please help, Steve. I am not sure if one of the frequent updates I get from Firefox created the problem or perhaps changed a setting?

All of a sudden I cannot check out using shop on my IMAC. It has worked for me for years and now all of a sudden it stopped. Not sure what settings to edit. I can go through the check out process, but when I press check out the page will not load. I just get a shadow & spinning like it's trying to upload but it never does. If I switch to Safari I have no problems, but I prefer Firefox. Any suggestions or solutions appreciated. Lorri

Hello,

I'm trying to access a dropdown menu on trafficjunky.com but the menu is not functioning correctly and will not load. When I select the dropdown, it opens a small blank white box that should fill with options, and I should have the ability to free type as well so I can search for a location. This does not happen, the only thing that happens is what you can see in the picture and free type is not functioning.

I have cleared cookies and cache numerous times, updated my browser, deactivated extensions, turned off performance settings, and have tried both troubleshooting and incognito modes as well. I am not running ad blockers or themes on Firefox.

Any advice you can provide is appreciated!

Thank you, Kyle

Dear Firefox,

When I copy and paste from Pages on a Mac, to a gmail email I am writing, I lose all the formatting. This doesn't happen when using a Brave browser, so I don't think its a gmail settings issue.

Can you help?

Is there a setting in Firefox that I could use to overcome this issue?

Thank you,

O amitai

Can someone help please: - I've been trying to buy some tickets for an event in France. When I access the following from Firefox (140.6.0esr (64-bit)) on Debian GNU/Linux 13 (trixie)) the ticketing purchase options don't show. When I access it from Chrome on Android or Edge on Windows it does show. https://www.circuitdesremparts.com/prochaine-edition/billetterie/ It seems I've now missed any Tribune tickets.

Thanks, Tim