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SXM Sign in

Greetings, When I try to sign in to SXM, firefox is now asking for a passkey. I don't have a passkey for this account. I'm unable to get past the passkey window. I call… (read more)

Greetings, When I try to sign in to SXM, firefox is now asking for a passkey. I don't have a passkey for this account. I'm unable to get past the passkey window. I called SXM support. They have no answers. Any thoughts? Best, Steve

Asked by Steve482 2 weeks ago

Login to Mozilla on a new device

I recently bought a new laptop and am trying to sink my current mozilla browser with the new computer. However I can't seem to get an authentication code and don't know… (read more)

I recently bought a new laptop and am trying to sink my current mozilla browser with the new computer. However I can't seem to get an authentication code and don't know where/if I saved Mozilla backup codes. please help1

Asked by elizabeth.dadabo 3 weeks ago

Last reply by markwarner22 3 weeks ago

Unable to connect to my account

Hello, I am not able to connect to my mozilla account. I write correct my password, and a code is sent to my email. I write to code but always the system gives me the mes… (read more)

Hello, I am not able to connect to my mozilla account. I write correct my password, and a code is sent to my email. I write to code but always the system gives me the message "Invalid code" or "Something went wrong. Please close this tab and try again."

Could you help me please.

Thank you

Asked by chariklis 4 weeks ago

Not recieving a confirmation code for a new device.

I am not receiving a confirmation code at my account email for a new device. I have checked all junk folders and filter rules. I attempted to add a secondary email and d… (read more)

I am not receiving a confirmation code at my account email for a new device. I have checked all junk folders and filter rules.

I attempted to add a secondary email and did not receive that code either.

Are you sending codes. It might hurt firefox being used if people can't confirm.

Asked by david892 1 month ago

email validation

This is common lately. On a website they say we will send you an email to validate your email. This was with Costco for one. I click in the box so they can send me an e… (read more)

This is common lately. On a website they say we will send you an email to validate your email. This was with Costco for one. I click in the box so they can send me an email, then I go look and there is no email. Tried many times to no avail. Other websites too, like, click the save 10% coupon then we will send it to your email entered on the website. No email received. By the way it doesn't seem to be a pop up blocker issue.

Asked by bpo64truck 1 month ago

Last reply by markwarner22 1 month ago

How to install 2-factor authentication in FF without having to use a QR code ?

I would like to set up 2-factor authentication but the system DEMANDS I use a QR code. I am using a PC DESKTOP and followed instructions getting a code to my email, but … (read more)

I would like to set up 2-factor authentication but the system DEMANDS I use a QR code. I am using a PC DESKTOP and followed instructions getting a code to my email, but when I tried to "install" the phone number , FF DEMANDED I use a QR code. This is a DESKTOP COMPUTER !!!!!!! not a phone!!!!!!!!!!!!!! How to install 2-factor but NOT use a QR code? Thank you !

Asked by timestreasures 1 month ago