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Can't sign in to Firefox Account

I switched from Chrome to Firefox recently, but am unable to sign in to my Firefox Account (whilst using Firefox). I'm on 88.0 (64-bit) on the latest public release of ma… (read more)

I switched from Chrome to Firefox recently, but am unable to sign in to my Firefox Account (whilst using Firefox). I'm on 88.0 (64-bit) on the latest public release of macOS.

Whether I try to sign into Firefox Sync using Firfox's menu or Preferences screen, or try to load accounts.firefox.com — just nothing happens: in the browser, the Sign In button doesn't do anything, and trying to load the URL I just get a blank screen. If I go to https://support.mozilla.org/en-US/fxa/authenticate, and click the 'Continue with Firefox Accounts' button, again - nothing happens.

I've rebooted my machine, disabled my VPN, and disabled any add-ons which might conflict. I'm posting this question having signed in via Safari, so I know my account works and my network connection is okay.

I couldn't find any Help articles. Does anyone have some suggestions I could try please

Asked by accs 5 days ago

Answered by accs 4 days ago

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Bookmarked Sites and Passwords not showing after sync

I use the Firefox browser as my password manager for saved sites. After my team viewer failed I downloaded the browser on this laptop to retrieve the sites and login but … (read more)

I use the Firefox browser as my password manager for saved sites. After my team viewer failed I downloaded the browser on this laptop to retrieve the sites and login but when I try to sync nothing happens? I tried History but don't see my past sites.

If the sync doesn't bring up my saved information what is the point?

Asked by jespada11 4 days ago

Answered by Seburo 4 days ago

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Can't complete two-step authentication enabling process

I have a problem with enabling two-step authentication for my Mozilla account. There have been several questions regarding issues with two-step authentication, but none o… (read more)

I have a problem with enabling two-step authentication for my Mozilla account. There have been several questions regarding issues with two-step authentication, but none of them applies to my case, so I started another one.

When I try to enable 2SA, there are seemingly no problems. When I scan the QR code and enter the 6-digit security code, I don't get the "invalid two-step authentication code" message. I do get the 8 10-digit recovery codes. After I enter one of them I get a prompt saying "Two-step authentication enabled" (see attachment), but nothing else happens. It seems like the process is stuck here and isn't completed.

I have tried setting 2SA from my profile settings (https://accounts.firefox.com/settings) too, but when I logout and login again, it says Not Set.

I wouldn't normally use 2SA at all if it hasn't been made mandatory for logging into Add-ons (addons.mozilla.org). Now, I'm locked out of my Add-ons account and can't access my extensions!

Asked by dimithrandir 4 days ago

Answered by dimithrandir 2 days ago

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Can't sign in to newly downloaded version

Good Evening, I just downloaded Firefox onto my new computer. I went to sign-in and it keeps telling me that I have an incorrect password. It is the correct password beca… (read more)

Good Evening,

I just downloaded Firefox onto my new computer. I went to sign-in and it keeps telling me that I have an incorrect password. It is the correct password because I used it to login here. I uninstalled it and reinstalled it on the new computer with no joy. What should I do? Also, I can login and out just fine with my old computer.

Thanks,

Leish

Asked by Leish88 4 hours ago

Answered by ·´¯`·...¸>-)))º> ~dbben 4 hours ago

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Switching from X-Marks to Firefox Sync

So X-Marks announced it is shutting down. If I want to switch to Firefox Sync, is there something special I need to do, or can just remove the X-marks add-on and simply … (read more)

So X-Marks announced it is shutting down. If I want to switch to Firefox Sync, is there something special I need to do, or can just remove the X-marks add-on and simply start using Firefox Sync?

Asked by Zoandar 10 years ago

Answered by Tannn3r 10 years ago

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Can't download Sync: popup says I am using Firefox 3.0.7, whereas I clearly have 3.6.1

At the bottom of the About Firefox version 3.6.1 box is the following: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.10) Gecko/20100914 Ant.com Toolbar 2.0 Fir… (read more)

At the bottom of the About Firefox version 3.6.1 box is the following:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.10) Gecko/20100914 Ant.com Toolbar 2.0 Firefox/3.0.7,

Asked by LloydTx 10 years ago

Answered by Shawn 10 years ago

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Firefox Sync doesn't recognize my version of Firefox, won't install

Whenever I try to install Firefox Sync, it tells me "You are currently using Firefox 3.0.13," won't install, and suggests that I upgrade. However, I'm using Firefox 3.6.1… (read more)

Whenever I try to install Firefox Sync, it tells me "You are currently using Firefox 3.0.13," won't install, and suggests that I upgrade. However, I'm using Firefox 3.6.10, so I don't know how to resolve this. (Yes I tried downloading and installing the upgrade... this is still the result.) Any ideas?

Asked by crazedartist 10 years ago

Answered by the-edmeister 10 years ago

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The article mentions a "secret phrase" but I got a "Firefox Sync Key" instead. Is this the same thing?

Well, I got the impression from your original instructions that I would be able to set my own "secret phrase", but the screen pictured in the instructions page never appe… (read more)

Well, I got the impression from your original instructions that I would be able to set my own "secret phrase", but the screen pictured in the instructions page never appeared. I got instead another screen with a "Firefox Sync Key" which I was required to print or save.

Is this key the same as the secret phrase you mentioned? If so, can I change it? If not, how do I get to create a secret phrase?

Asked by zeluiz.f3@gmail.com 10 years ago

Answered by the-edmeister 10 years ago

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Forgot the Sync Key of an account

Hi, I have set up a Firefox Sync account lately. Yesterday, I backed up my laptop but forgot to back up the sync. Now, I can't set up the Firefox Sync service anymore, as… (read more)

Hi,

I have set up a Firefox Sync account lately. Yesterday, I backed up my laptop but forgot to back up the sync. Now, I can't set up the Firefox Sync service anymore, as my email address has already registered but don't have a sync key to access.

I would like to know how to reset the sync key.

Thanks :D

Asked by exklamationmark 10 years ago

Answered by TonyE 10 years ago

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  • Archived

Never get prompted for secret question

Download sync on desktop which only prompts me for email and password not secret question which is required for Firefox Home login on my iphone.

Asked by Kasey674 10 years ago

Answered by TonyE 10 years ago

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How to check whether my data is synchronized in firefox 4 beta 7 because now sync is included in firefox button

How to check whether my data is synchronized in firefox 4 beta 7 because now sync is included in firefox button. And also where the status bar has instead addon bar is ad… (read more)

How to check whether my data is synchronized in firefox 4 beta 7 because now sync is included in firefox button.

And also where the status bar has instead addon bar is added. What's the purpose of addon bar???

Asked by Himanshu Garg 10 years ago

Answered by himgar 10 years ago

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  • Archived

How do I convert the old sync key (12 characters, no dashes) to the new sync key (31 characters, 5 dashes)?

My sync key used to be 12 characters, no dashes (xxxxxxxxxxxx). After uninstalling and reinstalling FF 3.6.13, Sync 1.6.1 refuses my 12 character sync key. I discovered,… (read more)

My sync key used to be 12 characters, no dashes (xxxxxxxxxxxx). After uninstalling and reinstalling FF 3.6.13, Sync 1.6.1 refuses my 12 character sync key. I discovered, that sync keys for all users have been switched to 31 characters including 5 dashes (x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx). How do I get the new sync key? I have no PCs connected to Firefox Sync anymore but Firefox Home and 360 Browser on my iPhone sync successfully. Unfortunately on the iPhone I cannot display the currently used sync key. Is there a way to convert the old sync key to the new one? I need the bookmarks saved in my Sync account. Thanks for your help!

Asked by versschleifer 10 years ago

Answered by theodore.lindsey 10 years ago

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Please confirm you're not a robot.....words do not appear, just an empty box where the image words should be, and a field for typing in the words. But there are no words. Can't complete set up. What now?

At the bottom of the image verification box are the buttons for :sync options", "next", "back", and "cancel". Since no word image is visible, there is nothing to type int… (read more)

At the bottom of the image verification box are the buttons for :sync options", "next", "back", and "cancel". Since no word image is visible, there is nothing to type into the text field and therefore, when I hit "next", I am treated to the white "x" in the little red circle icon and "Incorrect words. Try again". So I can get nowhere with this. Any possible solution?? Thanks.

Asked by doubletap.xx 10 years ago

Answered by BBrandt 9 years ago

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I've reinstalled Windows, didn't backup Firefox bookmarks (i tought Firefox Sync will do that for me) and now it seems i've lost them. What can i do?

After reinstallation of Windows and reinstalling Firefox, i did the firefox sync with (i think) a newly generated key, because the old one was lost. after all the steps w… (read more)

After reinstallation of Windows and reinstalling Firefox, i did the firefox sync with (i think) a newly generated key, because the old one was lost. after all the steps where completed and hitting the sync now button, no syncing was done. no old bookmarks links or directories we're restored. please help! thanks.

Asked by andy310584 10 years ago

Answered by the-edmeister 10 years ago