Firefox Support Forum

POINT ONE: IMO, there needs to be a warning saying "if you are thinking of doing a 'refresh' (sounds innocent enough) and are not intimately familiar with Firefox, bear in mind that it may take you hours, days or weeks to get back working online. So don't do it unless you have to."

Yes, I have the 'old Firefox data' file but several methods suggested for getting my bookmarks back have not worked. I also did the procedure suggested to make an HTML file from the backup file, just in case I might need it, but I do not see the HTML file in 'documents'. Is it somewhere else? I could list some of the efforts I have made to get my bookmarks back but it would take several pages of typing. Right now I have about 15 windows open from links on help pages for multiple ways to fix bookmarks problems, but after working on this for several hours I am hopelessly confused.

For one example: I went to Library / hit 'bookmarks' / hit 'show all bookmarks' / hit 'import and backup' / hit 'restore' / hit 'OK' / get message: "unable to process backup file".

Should I throw the computer out, buy a new one and start over? It would certainly be simpler. But I absolutely DO need those bookmarks.

Thanks for any guidance on this.

Others have asked similar questions but for different platforms and none of the suggestions have either worked, been appropriate for the setup or understood by me (a non programmer!). I am operating High Sierra 10.13.6 and after migrating to Firefox 67 have lost everything to do with previous setup.

When trying to set a previous profile as default I get the error message about launching an older version of Firefox and gives me a quit or new profile option only which is not satisfactory.

Is there not a simple solution to this unasked for level of complication that allows me to restore my existing bookmarks and passwords without delving deep into processes I don't understand and inputting lots of lines of code? It feels like I've taken my car in to fill up the tank and been told to rebuild the engine to get my car going again.

Im inputting this using Chrome because almost every attempt to use firefox causes a crash

All help gratefully received.

I just installed "Firefox Quantum" version 67.0.1, and none of my bookmarks were copied from my previous version. So I looked at help files on how to import my old bookmarks from my last version of Firefox, and they're all about either importing from Chrome, or Safari, etc, or else they're about sync'ing my mobile devices to my laptop. I don't need any of that information. Why didn't Firefox keep my old bookmarks, the way it always has whenever I have upgraded to a new version? What did it do to my old bookmarks?

I'm kind of upset, because I have a lot of recent bookmarks that I will have lost (since last backup). I sure hope Mozilla didn't just delete all that.

Oh, and I do have a Firefox account, and I've logged in, but still can't find anything that will tell me how to get my bookmarks back.

Thanks.

Since Firefox updated to 67.0 all of my bookmarks are missing. I have tried to restore from the file listed when I select "Restore" but nothing happens at all. It doesn't even give me an error message. I can't even locate a "bookmarks" file on my laptop.

Any help appreciated as I am lost without them for work...

Thanks.

Firefox recently updated(without my permission) and i have no idea how to recover my old data.

When I started up firefox, it came with information telling me to sync to an email and my phone and i did all that.i just cant find anyway of restoring my data. I've tried using this thread to help me but i can't find the old firefox data folder. https://support.mozilla.org/en-US/questions/1195682

I also remember having mulitiple add-ons like no script and ad blocker plus but i don't know which version they were.

if anyone has information, if would be great if you could help me.

As stated now all my saved passwords, website histories and everything are now gone and it now says default profile 1 release and I don't use your beta channel either. So in the span of 20 minutes I went from updated, to updated a second time to release 1 and there is nothing in my profile now.

Please tell me that you store the default profile somewhere so it can be imported. I always relied on Firefox to this moment and always thought Google need to learn how to deliver what their users want and not what they want but right now so angry about what has happened.

When I upgraded to the most recent version of Firefox, I lost all of my tabs. The directions on upgrade indicated that I would not lose any tab information. However, on startup of the new version, I seem to only have the option to restore from sync which I never did. I do not believe that I was instructed to do this prior to closing. I maintain 2 active open profiles, home and office, and I do not want these to be synced. I had them both set up to automatically restore the last session which was working well. I am no longer able to restore from an old session. I think this is because this is an entirely new version of Firefox and the local settings were not saved. Now I want to either recover the old tab data and apply to the new installation or restore the previous version of Firefox which might have my previous tab data. Please help.