Showing questions tagged: Show all questions

Mozilla Firefoz crashes multiple times after waking laptop from sleep

The behavior began with fifteen to twenty crash messages appearing. After which the browser would stop responding and be unable to reach out to the internet. Network con… (read more)

The behavior began with fifteen to twenty crash messages appearing. After which the browser would stop responding and be unable to reach out to the internet.

Network connectivity was confirmed as I was able to access my VPN and corporate teams.

I submitted as many crash reports as I could. Eventually the crash reporter ceased to function. The message is:

Firefox had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: expected value at line 1 column 1

Only a full reboot of the machine restored functionality but only temporarily. It returns after being put into sleep mode.

Running firefox in safe mode does not restore functionality. The behavior persists.

I am fully up to date according to firefox.

I am running a Lenovo Thinkpad Windows 11.

Asked by Candlejack 2 weeks ago

Last reply by Candlejack 5 days ago

Update Flash Required??

I regularly play Bejeweled Blitz on FaceBook but I cannot use Firefox to play because if I try I get the message to Upgrade to the latest version of Flash. Well Flash has… (read more)

I regularly play Bejeweled Blitz on FaceBook but I cannot use Firefox to play because if I try I get the message to Upgrade to the latest version of Flash. Well Flash has not been used in many years but I still get that message on Firefox. I can easily play on three other browsers without receiving that message. I have switched from Firefox for that reason but I really would prefer Firefox as my default browser. What can I do? Yes, I am using the most current version of Firefox 127.0 (64 bit). My extensions are AdBlock+, Gmail mail checker. That's it. The same thing happens in troubleshooting mode too. I am using Windows 11. Please, suggestions are welcome.

Asked by Judy Holland 1 day ago

Last reply by Judy Holland 15 hours ago

Context Menu, 7th item cannot open in New Tab

When I open a bookmark folder and right-click on the 7th item down I cannot select Open in New Tab because the context menu is jammed up against the top of the screen (I … (read more)

When I open a bookmark folder and right-click on the 7th item down I cannot select Open in New Tab because the context menu is jammed up against the top of the screen (I believe it is called the Title Bar where resides the date and some of the system menus,) and the Open in New Tab at the top of the context menu is present, will not highlight and cannot be selected with the mouse.

FF 126.0.1 Host: Laptop AB BIOS: INSYDE Corp. 3.19 (05/29/2023) OS: Pop!_OS 22.04 LTS x86_64 DE: GNOME 42.9 (x11) Kernel: Linux 6.8.0-76060800daily20240311-generic Shell: bash 5.1.16

Asked by qpackard 1 day ago

Last reply by qpackard 1 day ago

remove firefox relay from right click menu

Hi there, I'd like to know if there is a way to remove firefox relay from the context menu, as per screenshot. I really like the relay icon on the email fields, but I do… (read more)

Hi there,

I'd like to know if there is a way to remove firefox relay from the context menu, as per screenshot. I really like the relay icon on the email fields, but I don't want it to show on the context menu and I found no such option on the relay extension. Is there a solution to this?

Thank you

Asked by Debra 1 week ago

Last reply by Debra 6 days ago

Videos appear dark and orange

On a laptop running Windows 11, all videos I play in Firefox have been strangely dark and orange. Depending on their original appearance, this can make them unwatchable. … (read more)

On a laptop running Windows 11, all videos I play in Firefox have been strangely dark and orange. Depending on their original appearance, this can make them unwatchable.

This only affects videos in Firefox, and only on this laptop. Chrome, Windows video player (and Firefox on my other devices) do not share this issue. The issue affects all monitors I connect the laptop to.

I have attempted: -A thorough search of Firefox settings and found nothing related. -Refresh and reinstall of Firefox -in about:config

   gfx.color_management.native_srgb to true
   Confirmed ui.videoDynamicRange was set to to 0

None of these has helped. According to all the evidence I can find online, a similar issue was caused by a problem with HDR video files and fixed in an update 2 years ago, but I am running version 127.0 and am up to date.

Asked by christianmlong 4 days ago

Last reply by christianmlong 4 days ago

PDF data lost on crash even after saving

Hello, I was editing a fillable PDF document in Firefox, which I had saved repeatedly (saved over existing file) as I was making changes. After a crash, I selected "rec… (read more)

Hello,

I was editing a fillable PDF document in Firefox, which I had saved repeatedly (saved over existing file) as I was making changes.

After a crash, I selected "recover session" and the document was open but was now empty. Another document I was editing, which was not open in Firefox but was being saved to a separate file, did not experience the loss of data entries.

Would anyone happen to know the reason for this issue and whether there is any way to recover the data?

Thank you.

Asked by fc171 2 days ago

Last reply by fc171 2 days ago

Firefox doesn't allow web message to be sent but Google Chrome does

Firefox doesn't allow a web message to be sent but Google Chrome does. After filling out the form at: SPECTRUM URGENT: FUNDING FOR THE AFFORDABLE CONNECTIVITY PROGRAM IS … (read more)

Firefox doesn't allow a web message to be sent but Google Chrome does. After filling out the form at: SPECTRUM URGENT: FUNDING FOR THE AFFORDABLE CONNECTIVITY PROGRAM IS RUNNING OUT, I could not send the message because I got a message saying, "Please enter a 5 digit zip code." but I did enter a 5 digit zip code! I copied the URL into a tab of Google Chrome and there was no zip code error so I was able to send my message.

Asked by Wayne Carpenter 3 weeks ago

Last reply by Wayne Carpenter 2 days ago

Changing from Windows to Mac - Is FF Profile Compatible

My Windows 10 Pro laptop computer crashed a couple of days ago and no longer works. I am considering replacing it with a new Macbook Air. My files are backed up with Ca… (read more)

My Windows 10 Pro laptop computer crashed a couple of days ago and no longer works. I am considering replacing it with a new Macbook Air. My files are backed up with Carbonite. Will I be able to get my saved passwords back by restoring my Firefox profile to the proper folder on the Mac? (I already know that Carbonite's backup program will not do a "file restore" between Mac and Windows; I will likely be paying Carbonite an extra $100 so they can put my files on an external drive and ship i to me.) | (I have a lot of the passwords saved in Safari on my iPhone and old iPad mini 2, but there are some I did not want to save on the mobile devices. They are also not on the much older Windows laptop I am currently using. Therefore, I cannot access certain sites right now unless I am willing to change the passwords.)

Thank you.

Asked by ajpeavler 6 days ago

Display to big

My display is too big now and I lose parts of webpages in the "edges"? Search bar when I first sign on shows 120%. How do I get back to 100%? Please no technical jargon. … (read more)

My display is too big now and I lose parts of webpages in the "edges"? Search bar when I first sign on shows 120%. How do I get back to 100%? Please no technical jargon. If I can't fix this,will have to quit using Firefox.

Asked by Lynn Christophersen 6 days ago

Youtube

Greetings, I'm a user of Mozilla, it's my main browser. I use it for everything and especially for Youtube. But, recently, some changes have appeared and not for better… (read more)

Greetings,

I'm a user of Mozilla, it's my main browser. I use it for everything and especially for Youtube. But, recently, some changes have appeared and not for better. I don't know why or if it's only me. The thing is Youtube is not like the real site but something else and so i lose options or settings. I don't have anymore the mutiple screen size options. There's a button that says "watch this on Youtube" while i'm litteraly on Youtube.. And now i want to watch a video with a age restriction and it'tells me i have to be connected to Youtube while i'm connected.

Can someone answer me about this or make it noticed by Mozilla employees ?

Thanks

Asked by User851563165 5 days ago

restore my settings

When I open my emails, I get an automatic default to email REPLY. I cannot open my emails for reading and attachments. Also, I no longer get the time of the email listed.… (read more)

When I open my emails, I get an automatic default to email REPLY. I cannot open my emails for reading and attachments. Also, I no longer get the time of the email listed. How do I restore my settings?

Asked by westart1 6 days ago

Firefox visiting a page without tab or window open

Hi folks, I run a server which is ONLY accessible from my own IP address. I have a particular script on that server which deletes certain log and temporary data files at… (read more)

Hi folks,

I run a server which is ONLY accessible from my own IP address. I have a particular script on that server which deletes certain log and temporary data files at the end of a job run. I have a problem where those files being deleted WITHOUT me visiting the page !!

Somehow Firefox appears to be randomly visiting that page all on it's own, without a window or tab open which is then deleting the files at the wrong times without me doing anything.

I have put some tracking in the script and the http request is DEFINITELY coming from my IP.

The user agent is being reported as: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

The page address is not being recorded in my browsing history.

How is this happening ? I only have 2 extensions installed: Tab Reloader and UBlock Origin.

Is there a way to track ALL activity that Firefox is doing so I can trace where this is coming from please ?

I'll point out that to my knowledge, this is ONLY happening on this specific page on my own server and not anywhere else that I am aware of. All my other scripts on that server have tracking as well, but none of them have been randomly run.

I need to track this down as right this moment I have the original script renamed and I'm having to use £%~£%&{ chrome to run it as I cannot trust FF NOT to run it !!!!

Any help would be appreciated.

Asked by Zoe Ballz 5 days ago

Bookmarks dropdowns going past Windows toolbar

My Problem: When I open any Dropdown for my Favorites (including the Bookmarks arrow on the left) it leaks past the Firefox Window and behind my Windows toolbar (When Usi… (read more)

My Problem: When I open any Dropdown for my Favorites (including the Bookmarks arrow on the left) it leaks past the Firefox Window and behind my Windows toolbar (When Using DisplayFusion only, more on that later). Some items then become unreachable: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-06-15-08-17-53-5a6e2c.png

This does not happen with the settings dropdown. It correctly stops at the toolbar: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-06-15-07-57-17-2e5d8a.png

What would fix the problem:

  • The behaviour of the Favorites dropdowns should be the same as the Settings one in my opinion.
  • I would be fine with dropdowns staying inside the Firefox Window at all time.

Note on the cause of the problem: Using the default Windows ToolBar makes the dropdown go OVER the ToolBar: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-06-15-08-17-14-bc7e78.png

However, I am using a software called DisplayFusion that overrides Windows ToolBar for extra features and customization. The dropdown goes behind DisplayFusion's toolbars. I will also ask the devs on their side for a solution but I still think the dropdowns behaviours between Settings and Bookmarks on Firefox should be the same.

Thanks!

Asked by wordyconch 4 days ago