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feedback about why I no longer use this browser

I dislike how bad the customer service is. Firefox doesn't listen to anyone and works hard to make sure they cannot listen to anyone. Notice how this link doesn't work: h… (read more)

I dislike how bad the customer service is. Firefox doesn't listen to anyone and works hard to make sure they cannot listen to anyone. Notice how this link doesn't work: https://qsurvey.mozilla.com/s3/Give-feedback-landing-page

However, the main reason I no longer use this is the back and forward buttons don't work on 3rd part mice. It;s really annoying, and I don't want to get carpal tunnel over manually reaching for buttons that don't actually require that.

In short, I'm not a masochist. I want products that are not frustrating; who doesn't? The "community" (i.e. outsourced customer service to unpaid lemmings who give their one and only lives to this for some reason) doesn't result in changes or answers.

Because Mozilla refused to receive feedback elsewhere, I need to post this here to give them some kind of a clue that they're moving in the wrong direction. 3rd party hardware is everywhere. Accommodate it or fall behind into uselessness.

Asked by whydoesntthisjustworkproperly 2 months ago

Last reply by cor-el 2 months ago

Strange behaviour when copying images on Mac

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first t… (read more)

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first time I can recall having an issue that I can't find already written up and solved. Hence, this post.]

I've been having some odd issues with Firefox (85.0.2 64-bit) on my Intel Mac (Big Sur 11.2.1) for the past few months, and this morning decided to dig in deeper.

The backstory: When I’ve wanted to copy and image and paste it into Apple Messages, the images sometimes don’t send because Messages doesn’t support TIFF, WEBP, or PNG formats when sending to someone who doesn’t have an iMessage account (aka using standard MMS like to Android phones). So, I then have to convert the failed image to JPG, delete the failed message, and drag the saved JPG image file into Messages and can then resend it.

The issue: Today, I discovered that when I copy a JPG image from Firefox, and paste it into Apple messages, it seems that it doesn’t send because it appears to be either copied or pasted as a different format than the original image?

To reproduce:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “View Image Info”
  3. Right-Click on the JPEG image and select “Copy Image”
  4. Paste into Messages to send to someone who doesn’t have an iMessage account
  5. Hit enter to send
  6. Wait a few seconds for failure
  7. Click on failure Info
  8. Right-Click on image and select Open
  9. Preview shows the file as TIFF not JPG

To simplify:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “Copy Image”
  3. Open Preview and select “New from Clipboard”
  4. Select “Tools -> Show Inspector”
  5. Preview shows the file as PNG not JPG

What I’ve tried: Copy & paste of same image from Firefox - Safe Mode fails - So, doubt it is something in my Firefox config Copy & paste of same image from Safari works - So, doubt it is something MacOS related However, copy & paste of same image from Chrome fails too - So, maybe it is something MacOS related?

Any suggestions on what to try next?

Asked by sck626 2 weeks ago

Last reply by cor-el 6 days ago

Change Right-Click Copy-Image File Format from TIFF to JPG

This problem might be unique to Mac OS, and may not even be a Firefox issue at all, but I had to try and see if there was an answer in here somewhere. I frequently use th… (read more)

This problem might be unique to Mac OS, and may not even be a Firefox issue at all, but I had to try and see if there was an answer in here somewhere. I frequently use the "copy-image" command from the right-click contextual menu from within Firefox. When I paste that image into a text message for example, it's converted to a TIFF, regardless of the actual format it's in on the website I found it. Unfortunately, Android phones won't accept a text with a TIFF image, causing a delivery failure. There's more reasons why this is annoying, but that's the main one. Is there any way to make sure that copy command retains the original format of the image when copied to the clipboard? Thanks.

Asked by Adam 1 week ago

Last reply by cor-el 1 week ago

i cannot tick boxes anymore on firefox (mac user)

bold text many issues lately with firefox. cannot tick boxes(tick is not being placed when i choose a box), cannot use search bars (no response) etc I cant even tick the … (read more)

bold text many issues lately with firefox. cannot tick boxes(tick is not being placed when i choose a box), cannot use search bars (no response) etc I cant even tick the ox further down on this form that allows me to be notified when someone answers this question..I've supported firefox since its beginning and its a great engine but it becomes mode difficult to use. can u help?

Asked by steliosmakridis13 6 days ago

Last reply by FredMcD 6 days ago

how to see all passwords

hello, I have just had a serious scare and nearly lost all my passwords. Firefox used to have a facility to see all passwords I know i can see them individually but is t… (read more)

hello, I have just had a serious scare and nearly lost all my passwords. Firefox used to have a facility to see all passwords I know i can see them individually but is there a facility where i can see them all to take a hard copy please? j

Asked by jeremyknight1 6 days ago

Last reply by FredMcD 6 days ago

Save the same bookmark in multiple folders.

How do I save the same bookmark in multiple folders? (Sometimes it's hard to remember what folder I put a bookmark in: LOTS of folders & some bookmarks are ambiguous/… (read more)

How do I save the same bookmark in multiple folders? (Sometimes it's hard to remember what folder I put a bookmark in: LOTS of folders & some bookmarks are ambiguous/could go in more than one folder; so much easier to find quickly if I had that option.)

Asked by sproulpat 5 days ago

Last reply by cor-el 5 days ago

Why do I have to sign in to sync every single time I open the browswer..? it never remebers me at all until after I sign in.

It has my sign in saved...but it doesnt let me select it at all as supposed to. Then its like I just downloaded it as a new program every time I open it from my task bar … (read more)

It has my sign in saved...but it doesnt let me select it at all as supposed to. Then its like I just downloaded it as a new program every time I open it from my task bar

Asked by Peter M 5 days ago

Last reply by jscher2000 5 days ago

print

Hi I can't print since 2 weeks, Firefox is not able to do preview. I have to close the page because it's jam. Need to downlaod the pdf and print with acrobat which it's t… (read more)

Hi I can't print since 2 weeks, Firefox is not able to do preview. I have to close the page because it's jam. Need to downlaod the pdf and print with acrobat which it's too manipulation :) Anyone have this problem? Using a mac Thanks

Asked by lescharlatanscanada 5 days ago

Last reply by Jonathan Watt 5 days ago

Printing images

Hello - I used to easily be able to print images that are on my website and now I no longer seem to be able to without saving the image first which I don't want to do. Ho… (read more)

Hello -

I used to easily be able to print images that are on my website and now I no longer seem to be able to without saving the image first which I don't want to do. How do I fix this?

Asked by michelle.a.paris 5 days ago

Last reply by Jonathan Watt 5 days ago

Firefox deteriorating

Menus do not appear, or are not clickable. tick boxes cannot be ticked, graphics are broken, logos do not appear correctly. I deleted and re-installed. restarted and noth… (read more)

Menus do not appear, or are not clickable. tick boxes cannot be ticked, graphics are broken, logos do not appear correctly. I deleted and re-installed. restarted and nothing works....not a virus issue and have not done any update. I'm attaching a menu where the graphics (text boxes are gone), the amazon home page where the name on the logo is missing and a search engine bar that looks broken. Photos that are supposed to be cropped do not appear cropped anymore...etc. I'm trying to click on the box further down that allows me to be notified when someone answers the thread and cannot tick the box.

Asked by steliosmakridis13 5 days ago

Last reply by FredMcD 4 days ago

Firefox color management on Mac seems broken, renders all color over saturate.

My Firefox version is 86.0 on Mac. OS Version is 11.2.2 Big Sur. I found that basically all color rendered in Firefox is more vibrant than Safari and Chrome, maybe Firefo… (read more)

My Firefox version is 86.0 on Mac. OS Version is 11.2.2 Big Sur.

I found that basically all color rendered in Firefox is more vibrant than Safari and Chrome, maybe Firefox doesn't handles color management right and renders sRGB in full P3 color space, lead to a over saturate color for almost every element on webpage.

Hopes firefox can fix this soon, I love the efficiency and privacy features on Firefox, This is the only bit I found a little uncomfortable.

You can test your browser here: https://cameratico.com/tools/web-browser-color-management-test/ if you have a P3 support Mac or Windows.

Asked by abnernat 4 days ago

Last reply by FabioPili 4 days ago

Missing ALL Firefox Data

I cannot seem to retrieve any of my Firefox data. My bookmarks, plugins, login and password data are just gone. Years of data are gone. There is no "old profile data" and… (read more)

I cannot seem to retrieve any of my Firefox data. My bookmarks, plugins, login and password data are just gone. Years of data are gone. There is no "old profile data" and oddly enough none of the profiles have anything in them anyways. I have tried everything suggested and NOTHING has worked. Most people have no clue about the files and folders and definitely shouldn't be moving stuff around as most of the threads have suggested. What is a key3 or 4 file? Why should I have to move it? Where does one move it to? None of the threads on this topic are helpful and there's no way to just ask a person who works here? Considering this seems to happen to a lot of people it should be made much easier to do. I can't even import my old logins from Safari. Is years of my data just gone? If Im signed into my Firefox account shouldn't it be there, or what is the point of having one? I need a very easy solution to this extremely frustrating issue.

Asked by AJ 4 days ago

Last reply by brisu 3 days ago

Dropdown Menu Spacing (Padding) Issues in v 86

I have an issue when viewing my site in Firefox. I have built custom dropdown menus in HTML and only in firefox does the space between items in the dropdown appear double… (read more)

I have an issue when viewing my site in Firefox. I have built custom dropdown menus in HTML and only in firefox does the space between items in the dropdown appear double what it does in other browsers. I have seen were others have said this is a padding issue only with Firefox but no way to "fix" it. Looking for some solutions.

Asked by craigplutz 3 days ago

Last reply by jscher2000 3 days ago

Firefox resets every morning

Every time I wake up, firefox has reset like i am opening it for the first time. i have to log in every morning, which is different from other browsers. i am wondering, i… (read more)

Every time I wake up, firefox has reset like i am opening it for the first time. i have to log in every morning, which is different from other browsers. i am wondering, is this a feature, or a bug. it also resets extensions, bookmarks, and logins. this is very annoying for me.

Asked by Lewis Dunn 2 days ago

Last reply by cor-el 2 days ago

Making right-click behave as it does in Chrome.

Hello, I have wanted to move from Chrome to Firefox for some time and I finally got to try it out today. Something that has bothered me since the beginning is that right … (read more)

Hello, I have wanted to move from Chrome to Firefox for some time and I finally got to try it out today. Something that has bothered me since the beginning is that right clicking when the cursor hovers over text behaves differently than I'm used to.

This is the behavior I want:

  1. User action: With the cursor over text.
  2. User action: Right click / double click if in Mac
  3. Browser action: The word that the cursor is hovering should be automatically selected and the appropriate actions (copy, select all, search…, etc.) should appear in the contextual menu.

Instead of those options in the contextual menu, the normal page options are appearing (Save Page As, View Page Source…).

Where do I change this behaviour?

Additionally, how can I make the contextual menu include the «Look Up "foo"» option as it does in Chrome (Mac)?

PS: check the names of the images; basically: Chrome; Firefox-what-I-get; Firefox-what-I-want

Asked by WallYE 2 days ago

Last reply by jonzn4SUSE 1 second ago