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Firefox constantly freezes on my Mac, although I've installed the latest version and tried all suggested fixes - without success.

I used Firefox up to version 3.5 and it worked well. But ever since, FF has frozen as soon as I've opened a webpage other than Google. FF even freezes when I'm in Mozilla… (read more)

I used Firefox up to version 3.5 and it worked well. But ever since, FF has frozen as soon as I've opened a webpage other than Google. FF even freezes when I'm in Mozilla's help pages ! I have trashed and reinstalled several times, updated constantly as suggested. I'm now using (or trying to use) version 25. No success. I have done everything that was suggested :

- trashed and reinstalled ( several times over the years, to see if new versions of FF would work) - restarted FF in safe mode - tweaked the profile as recommended - I've painstakingly checked that all my plug-ins etc were up to date. They are.


None of these solutions have worked. As I have written more than once, none of them should be necessary : Firefox should "just work". After all, other browsers do - I use Safari and Chrome, for instance, as well as SeaMonkey. Does any one know what's happening ?

I'm now running Mac OS 10.9.

Asked by Xavier Kreiss 7 years ago

Answered by Xavier Kreiss 6 years ago

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Firefox won't shut down

Hi - please help! I'm running Windows 10 on a Dell Laptop. Firefox won't shut down at all and every morning it asks if I want to restore the previous session. This is … (read more)

Hi - please help! I'm running Windows 10 on a Dell Laptop. Firefox won't shut down at all and every morning it asks if I want to restore the previous session. This is causing all sorts of issues. I've followed all the advice in the troubleshooting guide (ie updating windows, stopping fast start up, and everything else in the guide - as well as deleting and reinstalling Firefox) but nothing has worked. It's driving me nuts! Any help would be appreciated.

Asked by Michele 2 years ago

Answered by Michele 2 years ago

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Flash stops working and freezes firefox. I have Fast dial and dont want to lose it so what can I do to fix this?

It doesnt matter what site or what I am doing it will come up randomly and freeze firefox then finally a box pops up and says Flash is busy or not responding continue or … (read more)

It doesnt matter what site or what I am doing it will come up randomly and freeze firefox then finally a box pops up and says Flash is busy or not responding continue or stop plugin. Naturally I stop plugin. I always install the latest flash versions I have even uninstall and reinstalled flash and downgraded and still no change or it bugs me to update. I am using firefox 26.0 I usually stay away from the betas if all possible. My biggest worry with using the reset firefox or making a new profile is my fast dial I have tons of sites right there waiting for me to click on and im afraid if I do all this I will lose it. But I have used same profile for years and years so maybe its time. I will just have to redo my fast dial I guess Unless someone can come up with another way to do it. I have disabled hardware acceleration on firefox I have to it makes my browser do some weird things. I also have disabled Hardware acceleration in flash as well. I have cleant temp files and registry. I am good with computers but have never seen issues like this with flash. If anyone could help that would be great. Thanks.

Asked by nickm25 6 years ago

Answered by nickm25 6 years ago

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Uploading hangs the entire browser

Whenever I'm trying to upload even the tiniest thing, like a cover photo on Twitter, the upload loading circle stays indefinitely and normal browsing completely stops wor… (read more)

Whenever I'm trying to upload even the tiniest thing, like a cover photo on Twitter, the upload loading circle stays indefinitely and normal browsing completely stops working.

Pages stop loading and looking at my connection, both incoming and outgoing packets are dwindled to a couple hundred every tick.

Asked by iuseaolrofl 2 years ago

Answered by FFus3r 2 years ago

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Firefox not displaying page formatting and not playing videos

HI, I've been having this problem with Firefox for the last two days. It does not display context and formatting of websites like Reddit, Mozilla, and sometimes YouTube. … (read more)

HI, I've been having this problem with Firefox for the last two days. It does not display context and formatting of websites like Reddit, Mozilla, and sometimes YouTube. It has said many times that websites like youtube have an untrusted connection, and shockwave flash crashes. I tried uninstalling , cleaning, and reinstalling Firefox, I tried repairing it also.. I updated java, Flash, and shockwave. Did a complete scan of my computer with my Antivirus and Malwarebytes.

None of these problems are on Chrome or Edge.

Application Basics


Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-b252c610-e860-4800-bb0e-4ef672151122 Submitted: 3 hours ago

Report ID: bp-cdc8cb59-3c52-45b0-be02-7fb2e2151121 Submitted: 2 days ago

All Crash Reports (including 12 pending crashes in the given time range)

Extensions


Graphics


Adapter Description: Intel(R) HD Graphics 530 Adapter Description (GPU #2): NVIDIA GeForce GTX 960M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 4095 Asynchronous Pan/Zoom: none Device ID: 0x191b Device ID (GPU #2): 0x139b DirectWrite Enabled: false (10.0.10240.16430) Driver Date: 8-24-2015 Driver Date (GPU #2): 11-13-2015 Driver Version: 10.18.15.4279 Driver Version (GPU #2): 10.18.13.5900 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 10391025 Subsys ID (GPU #2): 10391025 Supports Hardware H264 Decoding: false Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 font.internaluseonly.changed: false gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x191b gfx.driver-init.driverVersion: 10.18.15.4279 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1448119635 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1448117718 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1448223560 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1448151756 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.fdf plugin.importedState: true plugin.state.java: 2 plugin.state.np_wtapp: 0 plugin.state.np32dsw: 2 plugin.state.npctrl: 2 plugin.state.npdeployjava: 1 plugin.state.npfoxitphantompdfplugin: 0 plugin.state.npintelwebapiipt: 0 plugin.state.npintelwebapiupdater: 0 plugin.state.npitunes: 0 plugin.state.npspwrap: 0 privacy.sanitize.migrateFx3Prefs: true security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.OCSP.enabled: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1448151756

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4

Experimental Features


Asked by Wicka1 5 years ago

Answered by cor-el 5 years ago

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Firefox hangs when opening a new tab or new webpage.

Firefox hangs when I open a new tab or new webpage. It's really annoying! Everytime I do the automatic updates this shit happens. I used to go to one of the articles wher… (read more)

Firefox hangs when I open a new tab or new webpage. It's really annoying!

Everytime I do the automatic updates this shit happens. I used to go to one of the articles where it gave me instructions on how to reset my preferences, but that thread has since been modified, it now says to delete my pref.js, but that doesn't fix the issue anymore.

So i'm resorting to actually making a god damn account and asking why this shit keeps happening. I uninstalled Firefox and re-installed aswell, but it saved some of my data which I kinda need (bookmarks). That doesn't help.

I know that resetting my preferences back to default every update used to fix it, but I forget how now. Thanks...

Can someone just tell me how to fix it so I can update without having to do all this shit again.

I have only one extension and that is adblockerplus. Not likely the cause as it does this aswell without.

Asked by LimeGlass 2 years ago

Answered by LimeGlass 2 years ago

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Can't open new Windows in FF on my new 2015 Macbook 12in. Only tabs. Redownloaded Firefox fr Safari, but still won't work on OX 10.10.3 Preferences won't open

Just got my new Macbook 12in 2015 and migrated all my files, but no apps. So I reinstalled Firefox for Mac on this new laptop thru Safari. It opened right up and had all … (read more)

Just got my new Macbook 12in 2015 and migrated all my files, but no apps. So I reinstalled Firefox for Mac on this new laptop thru Safari. It opened right up and had all of my info saved - history, bkmarks, etc - which was great. But I can only get it to open new Tabs. It will not open up a New Window from the file menu, or the shortcut.

I reinstalled another dmg of Firefox thru Safari, but now the Preferences also won't open. Nor New Windows again.

I've been using Firefox for years and don't know how to migrate all my info from FF into Safari to be able to use New Windows in that program. Please help : ) Carolyn

Asked by zydeconyc 5 years ago

Answered by FredMcD 5 years ago

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Firefox will not start

Two days ago firefox stopped working for me. When I click on the the icon nothing happens, the only way to get it to launch is to run the installer. I've tried all the in… (read more)

Two days ago firefox stopped working for me. When I click on the the icon nothing happens, the only way to get it to launch is to run the installer. I've tried all the institutions on the this site to fix the issue and nothing works. I've tired to completely remove everything related to firefox then install it, this doesn't work. My guess there is a corrupt file somewhere that I need to remove but I've tired every where I can think of.

Asked by killerbee256 4 years ago

Answered by killerbee256 4 years ago

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videos start but stop although sound continues

Videos will start along with sound but the video will stop although sound continues.If I move my pointer over the video it will jump to where the progress bar indicates w… (read more)

Videos will start along with sound but the video will stop although sound continues.If I move my pointer over the video it will jump to where the progress bar indicates where the video is at it's current playback time.How can I fix this problem?

Asked by Rogue5 5 years ago

Answered by FredMcD 5 years ago

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Firefox crashes

After booting up and getting my desk top I get a Firefox message "couldn't load XPCOM" and cannot get any further. Phone Line is OK and router shows I have internet conne… (read more)

After booting up and getting my desk top I get a Firefox message "couldn't load XPCOM" and cannot get any further. Phone

Line is OK and router shows I have internet connection,

. What be the problem?

Asked by johnhatto 5 years ago

Answered by cor-el 5 years ago

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Cognos Analytics: A web page is slowing down your browser

I'm running 64bit Win 7 Pro - Firefox 64 talking across my own network to a Linux server at a static IP running IBM Cognos Analytics 11.12 After every report execution… (read more)

I'm running 64bit Win 7 Pro - Firefox 64 talking across my own network to a Linux server at a static IP running IBM Cognos Analytics 11.12 After every report execution, Firefox hangs for then the yellow "A web page is slowing down your browser" Stop / Wait appear. I choose Stop and I can execute again.

It would be nice to identify the offending page / script so that I could fix it. I could be a part of Cognos Analytics and then I'd have to deal with IBM support. Note: I do NOT get this behavior doing the same tasks with GOOGLE CHROME. But since I really don't like Google Spyware, I'd rather have Firefox work correctly.

Firefox doesn't crash, it just hangs waiting for the page to finish (time out?) or me to select STOP.

Asked by GeneDreher 2 years ago

Answered by FredMcD 2 years ago