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  • Archived

The dutch support page is useless

This page doesn't help https://support.mozilla.org/nl/kb/ondersteuning-van-de-gemeenschap-verkrijgen?exit_aaq=1 Could someone from this amazing community go in and upda… (read more)

This page doesn't help https://support.mozilla.org/nl/kb/ondersteuning-van-de-gemeenschap-verkrijgen?exit_aaq=1

Could someone from this amazing community go in and update it?

Asked by johannes 9 months ago

Last reply by Kiki - Currently off (back April 16) 3 weeks ago

  • Solved
  • Archived

How to completely remove the tab bar

How can I completely remove the tab bar and regain 3/4 of an inch of screen space. It would be nice if Mozilla would just have a on/off button for it. I've tried creating… (read more)

How can I completely remove the tab bar and regain 3/4 of an inch of screen space. It would be nice if Mozilla would just have a on/off button for it. I've tried creating a folder called Chrome within my Firefox Profile folder. I then created a text file within that folder and named it userChrome.css. I put this string in the text file #tabbrowser-tabs { visibility: collapse !important; } This did not work, does anyone know the best method for getting rid of the annoying tab bar?

Thank you

Asked by simpleman2 8 months ago

Answered by jscher2000 - Support Volunteer 8 months ago

extended search not working

When I enter a search string for both yahoo or google (but not as yet duckduckgo) somewhere the string is "edited" before it is sent and all extended search characters de… (read more)

When I enter a search string for both yahoo or google (but not as yet duckduckgo) somewhere the string is "edited" before it is sent and all extended search characters deleted so "field1 field2" and "field1 -field2" return identical results. Some of the editing can be seen when the text is transferred from the search window to the address window. for example my try at ' "-"field2' was edited to '- field2' with a space between '-' and "field2". I am running Linux Mint and have done a Firefox update with no effect. Note that this not how it used to behave.

Asked by Dave Finn 2 months ago

'No video with supported format and MIME type found' 2023

This issue has plagued me ever since I switched for Firefox. I have NEVER encountered this issue with any other browser. Once every week or two I will encounter a page wi… (read more)

This issue has plagued me ever since I switched for Firefox. I have NEVER encountered this issue with any other browser. Once every week or two I will encounter a page with an MP3/MP4 file and will be presented with this error. I have already tried clearing cache, disabling addons, reloading, etc, but I guarantee the "best answer" will just be some rehashing of these steps. Something is fundamentally broken with this browser, and there are hundreds of people across various sites reporting it. Fix it.

Asked by samg381 2 months ago

Last reply by zeroknight 2 months ago

Random Hang During Browsing - Hard Drive light On Solid

Hello, I tend to have a fair amount of windows and tabs open but this doesn't seem to have a noticed correlation. The symptoms are that FF will just go catatonic (spinni… (read more)

Hello,

I tend to have a fair amount of windows and tabs open but this doesn't seem to have a noticed correlation. The symptoms are that FF will just go catatonic (spinning circle, Not Responding Header). When this happens the hard drive light is on solid. Eventually (10s of seconds to several minutes) FF will return to operation. Any idea of what is happening and how to fix this?

Asked by Steve_Sr. 4 months ago

Last reply by Steve_Sr. 3 months ago

Add-ons listed in my mozilla account

There was a place in my mozilla account where i can add the names of the add-ons i've installed in firefox to know which ones to reinstall in case i have to reinstall fir… (read more)

There was a place in my mozilla account where i can add the names of the add-ons i've installed in firefox to know which ones to reinstall in case i have to reinstall firefox, but i can't find it now.

Asked by RichardJT 3 months ago

Last reply by RichardJT 3 months ago

  • Archived

Sign in Sync loop inssue

Reinstalled Firefox after a computer upgrade and now I'm stuck with a disconnected account and a sync loop. I login and it shows login confirmed but I look in the top rig… (read more)

Reinstalled Firefox after a computer upgrade and now I'm stuck with a disconnected account and a sync loop. I login and it shows login confirmed but I look in the top right corner where you access your account and it shows that it's disconnected. On top of that, I backed up all of my tabs, favorites and passwords but I don't have the ability to import it from the back up. I'm only given the options to import from another browser. Any help in this matter is greatly appreciated.

Asked by SGTDRE 8 months ago

Last reply by SGTDRE 8 months ago

  • Solved
  • Archived

HTTPS-Only Mode seems to be permanently selected

Firefox was working well on HTTP websites until a few days ago, but now HTTPS-Only Mode seems to be permanent. Despite changing settings to 'Don’t enable HTTPS-Only Mode'… (read more)

Firefox was working well on HTTP websites until a few days ago, but now HTTPS-Only Mode seems to be permanent. Despite changing settings to 'Don’t enable HTTPS-Only Mode', when HTTP sites are selected I get the same message as for 'HTTPS-Only Mode'. Also, if I select 'Enable HTTPS-Only Mode in all windows' and add exceptions, I get the same result.

Asked by baritone2 9 months ago

Answered by MarkRH 9 months ago

  • Solved
  • Archived

GoToMeeting Using Firefox

I have been using Firefox and GoToMeeting for years, suddenly this month (July 2023) I get the following message when I try to open a GoToMeeting session” “Sorry, this b… (read more)

I have been using Firefox and GoToMeeting for years, suddenly this month (July 2023) I get the following message when I try to open a GoToMeeting session”

“Sorry, this browser isn’t supported. Join in your browser by opening the link below in Google Chrome or Microsoft Edge.”

I don’t want to use either of those browsers.

What can I do to keep both Firefox and GoToMeeting?

Asked by napkinsketch2 8 months ago

Answered by napkinsketch2 8 months ago

My firefox keeps resizing itself to be full height

I like to keep my browser windows slightly smaller than my desktop. I usually leave about a half inch or so free on each side. This way, I still have easy access to any d… (read more)

I like to keep my browser windows slightly smaller than my desktop. I usually leave about a half inch or so free on each side. This way, I still have easy access to any desktop shortcut that is alone the top/bottom, or left right of the screen, without having to minimize my browser windows completely to see the entire desktop. But for some reason, for the last several Firefox versions, it will always resize its height to take up the entire height of the desktop. The width stays the same, the way I want it. But the height is always from the top of the screen all the way down to the task bar. I don't know if it happens every single time I close out of Firefox and reopen, but I know my manual resizing never lasts long. what is happening here?

Asked by accident55 4 months ago

Last reply by cor-el 4 months ago

  • Archived

All my history, passwords and bookmarks got deleted on my local when I deleted my firefox account. My only intention was to deleted the account not all the history,etc on local.

All my history, passwords and bookmarks got deleted on my local when I deleted my firefox account. This was not the intention and now I am unable to recover any of that? … (read more)

All my history, passwords and bookmarks got deleted on my local when I deleted my firefox account. This was not the intention and now I am unable to recover any of that? The logins.json file seem to be modified after this episode and I can't find a previous version. How to recover my passwords and history?

Asked by navpreet.np1 9 months ago

Last reply by Andrew 4 months ago

  • Archived

Everytime I close Firefox I am logged out of all sites.

No matter what I do every time I close Firefox and reopen it all of the sites I am logged into log out. I have reinstalled Firefox I have tried both beta and Enterprise … (read more)

No matter what I do every time I close Firefox and reopen it all of the sites I am logged into log out.

I have reinstalled Firefox I have tried both beta and Enterprise versions. I have completely wiped all Firefox data from my appdata folders. I have refreshed Firefox multiple times. I have tried to mess with all the privacy, history, and cookies/cache settings and nothing has worked so far.

No matter what I have looked into the problem is not occuring the same for other people. It seems to be local to my PC however, as I am logged in perfectly fine on other Windows 11 PCs in my home.

The only major difference between the last time I used Firefox and now is that I reinstalled Windows11 to fix a bug with its calendar. I completely formatted so there cannot be any left over old Firefox files.

Asked by MaggotyMax 9 months ago

Last reply by James 8 months ago

  • Solved
  • Archived

Not possible to delete personal certificate

I had a personal certificate installed in Firefox and it was working well. It expired, so I got a new one from the same provider. Both appear in Firefox under "Privacy &… (read more)

I had a personal certificate installed in Firefox and it was working well. It expired, so I got a new one from the same provider. Both appear in Firefox under "Privacy & Security" -> Certificates -> View Certificates... The previous one is not valid any more, and every time I try to access some page with a certificate, it uses the old one. So I tried to delete the old one. Nothing has worked so far. Doing the straightforward way of selecting it in the Certificate Manager and deleting it makes the certificate disappear from the manager menu, but if I enter the certificate manager again, it is there again. I tried to delete both certificates, same issue, both reaper in the manager. I tried to delete them, close firefox, delete cert9.db, cert8.db and key4.db and nothing. Only thing left is delete my current firefox profile and start again... Any other idea or something that I might delete before to solve this?

Asked by david.roma84 9 months ago

Answered by david.roma84 9 months ago

How to sync a new firefox profile in receive-only mode?

I use a public computer that resets itself every night. I want to login to my firefox account so I can receive all my settings, extensions, etc., when I login to sync. H… (read more)

I use a public computer that resets itself every night. I want to login to my firefox account so I can receive all my settings, extensions, etc., when I login to sync.

However, when I login to sync, my default search provider remains as Google (the computer's default) and does not change to DuckDuckGo (the settings I previously had synced).

How do I set up sync so that when I login, it pulls all settings, etc., from the cloud, instead of keeping some that were configured locally?

Asked by firefox.pager865 4 months ago

Last reply by cor-el 4 months ago

  • Solved
  • Archived

How to disable videos dropping to the lower right-hand corner on websites

Every time I go to Fox News, the video at the top of the page drops to the lower right-hand corner. It's an annoyance I've been searching for a way to eliminate. I have p… (read more)

Every time I go to Fox News, the video at the top of the page drops to the lower right-hand corner. It's an annoyance I've been searching for a way to eliminate. I have pop-ups blocked in preferences and I have a couple of different pop-up blockers, but nothing seems to work. I'm currently using Firefox 114b.09 on a Mac Desktop.

Asked by soofeenee2 10 months ago

Answered by cor-el 10 months ago

  • Archived

print orientation

After updating to 114.0.1 the print orientation for pdf's has disappeared. PDF's we used to print often now come out with the wrong orientation and have to be printed wit… (read more)

After updating to 114.0.1 the print orientation for pdf's has disappeared. PDF's we used to print often now come out with the wrong orientation and have to be printed with the system dialog instead.

Asked by snides777 9 months ago

Last reply by jdp68 9 months ago

  • Archived

Setting Printer Potrait or Landscape

Good afternoon, hi admin, regarding the latest update, please for the printer settings for landscape and portrait to be displayed on the right as before and permanently f… (read more)

Good afternoon, hi admin, regarding the latest update, please for the printer settings for landscape and portrait to be displayed on the right as before and permanently for the choice of portrait and landscape settings. because we are constrained by the print settings for PDF, we have to go to the printer settings all the time. please help for the next update. thank you for your concern.

Asked by purchase.job22 9 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Solved
  • Archived

problem pdf print in new update

Hi Firefox We work in a government institution and we use Firefox because it is a unique, fast and safe program. We thank you for your efforts to develop the browser But … (read more)

Hi Firefox We work in a government institution and we use Firefox because it is a unique, fast and safe program. We thank you for your efforts to develop the browser But we encountered a problem with the new update while printing the PDF files. It was showing us the option to print in portrait or landscape format, and when you updated version 14, this option no longer appeared. Where we deleted the new program, installed the older version, and stopped the update We trust you to solve the problem in the next update, and we ask you to give the matter importance

Asked by yehya.pla 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Solved
  • Archived

Export Logins .csv file: date-stamp fields data format?

When using the Export Logins feature to create a .csv file, the last few fields don't seem to translate into any known date-stamp format in Excel. The data seems to have… (read more)

When using the Export Logins feature to create a .csv file, the last few fields don't seem to translate into any known date-stamp format in Excel. The data seems to have relative chronological value, but I can't make sense of it in a spreadsheet.

Can a developer check this and modify the output of those fields so it's more compatible?

Example:

 Header             Cell data
 ----------------------------

timeCreated 1675178753239 timeLastUsed 1684763722184 timePasswordChanged 1675178753239

Asked by AskRob 8 months ago

Answered by TyDraniu 8 months ago