Showing questions tagged: Show all questions

Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (read more)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Asked by Титан 2 3 months ago

Last reply by Kiki 18 hours ago

Intruder site

I am positive about Firefox is the most secure browser and have evidence of it. Nevertheless the following site could traspass the Firefox barriers: https://www.eldestape… (read more)

I am positive about Firefox is the most secure browser and have evidence of it. Nevertheless the following site could traspass the Firefox barriers: https://www.eldestapeweb.com/ I am concerned on the survival of Free World and consecuently of Free Software. I guess the above mentioned site belongs to a parapolitical official organization. I consider that for it's job obtained tech help from some powerful international group. The average user of Firefox is unprevented of this issue. I am not asking for help in my behalf, because I have the necesary time to help myself. I suggest the Mozilla guys to investigate the facts. Sincery yours, Edgardo Colombo Buenos Aires.

Asked by ecolombo999 1 day ago

Last reply by jscher2000 1 day ago

Can't find persdict.dat file to edit Dictionaries

Hello there! I want to add a few words to my dictionary spell check, and I've looked up many sites where everyone says I have to edit the persdict.dat in the Profiles fol… (read more)

Hello there! I want to add a few words to my dictionary spell check, and I've looked up many sites where everyone says I have to edit the persdict.dat in the Profiles folder. The only problem is the persdict.dat file doesn't exists on my end. And I can't find it anywhere on my system. NOWHERE. I've tried turning on Hidden Items, even searching it, no luck. All i have is the XPI files that count as dictionary files. Can someone please help me how to get the file? Thanks in advance

Asked by Klumpastic_fox 2 days ago

Last reply by cor-el 1 day ago

Error when running system test.

Am trying to take an online assessment for a job. I’m getting - Error: Firefox can not see the cpu or ram on this PC. I’m running win 10 64bit and have the latest version… (read more)

Am trying to take an online assessment for a job. I’m getting - Error: Firefox can not see the cpu or ram on this PC. I’m running win 10 64bit and have the latest version of Firefox installed. I’ve turned off thumbprints, added the site as a trusted site and pretty much killed all security for this site. How can I let FF see the cpu/ram?

Asked by knlcarlson 2 days ago

  • Locked

scam extensiom

Hello I sent a report of theft in the plugins section of your site some time ago, but I did not receive a response A robbery that robbed me of $ 42,600 I will explain it … (read more)

Hello I sent a report of theft in the plugins section of your site some time ago, but I did not receive a response A robbery that robbed me of $ 42,600 I will explain it to you again and please take care so that more people do not fall victim This theft happened by Ledger live fake plugin eves in this theft, with small changes in the logo and the name of the Baba plugin, put it in the plugins section of your site and steal from the users' accounts. With a simple comparison between the fake plugins on your site and the original plugin, you can find out if the plugins in the plugins section of your site are fake or stolen. The name of the main plugin is Ledger live , and on your site, they are stealing with the same names and with a little change All plugins in this section of your site plugins are fake and thieves except SpeedLedger Which has a different topic and you can check https://addons.mozilla.org/fa/firefox/search/?platform=windows&q=ledger%20live I look forward to hearing from you to prevent further theft Thankful

Asked by chanchoa 2 days ago

Last reply by AliceWyman 2 days ago

Security breach

I have a couple of problems 1) I just did a security firefox security scan an was informed that in 2017 there was a breach of my "My Heritage Account" and that passwords… (read more)

I have a couple of problems

1) I just did a security firefox security scan an was informed that in 2017 there was a breach of my "My Heritage Account" and that passwords and Email addresses were compromised. I would like more info on this report : just what passwords and Email addresses were compromised? Was it just My Heritage data or would it be everything on my computer.


2) My Firefox software won't open my Outlook emails: Edge and Google Chrome work fine. What is the fix for this problem?

Asked by kmasters1212 3 days ago

Tabs are gone after 81.0.2 update

I had the "Restore previous session" checked at the Startup, so every time I closed and reopened Firefox my previous tabs used to appear. However, this last time I closed… (read more)

I had the "Restore previous session" checked at the Startup, so every time I closed and reopened Firefox my previous tabs used to appear. However, this last time I closed Firefox, when I reopened I saw Firefox is installing update message (81.0.2), then none of the previous tabs came back.

Startup still has the same 'restore previuos session' checked.

"Recently closed tabs" is grayed out.

How do I get my tabs back?

Thanks.

Asked by umutisler1tbr2blk 6 days ago

Last reply by umutisler1tbr2blk 3 days ago

Cannot watch Channel 4 On Demand even though I am in the UK.

When I try to access content from channel 4, it says that I am not in the UK. https://www.channel4.com/programmes/first-dates/on-demand/55507-004 All add-ons disabled. Sa… (read more)

When I try to access content from channel 4, it says that I am not in the UK. https://www.channel4.com/programmes/first-dates/on-demand/55507-004 All add-ons disabled. Same issue.

I am connected to a vpn and it is located in the UK. See the attached images.

I know that the vpn is fine because this works flawlessly in the google garbage browser. Actually, any browser at all. Just firefox remains blocked.

I tried with geo.enabled set to true and false as well.

Asked by matthewjmatthiesen 4 days ago

Last reply by matthewjmatthiesen 3 days ago

Website Crashing

Hello My Website https://packagessite.pk/ is not opening correctly in Firefox. I do not know why. When I open the website, some pages not showing properly. Please Guide m… (read more)

Hello

My Website https://packagessite.pk/ is not opening correctly in Firefox. I do not know why. When I open the website, some pages not showing properly.

Please Guide me what to do.

Asked by iamvicky9588 4 days ago

Last reply by iamalinakhan95 4 days ago

Forcing SSL is DRIVING ME CRAZY as a developer. Needs a disable option.

Dear community, I would like to bring up a topic that is DRIVING ME CRAZY. I am developer and frequently access my own services on unsecured http servers for testing. Spi… (read more)

Dear community,

I would like to bring up a topic that is DRIVING ME CRAZY. I am developer and frequently access my own services on unsecured http servers for testing. Spin up a new docker container, test it, tear it down. No SSL required, no time to mess with encryption.

But if you type in https just a single time for your http server, you are f*#&ed. Sorry for the wording, but this is how it is. You think "OH NO, WHAT DID I DO? NOT AGAIN!!!" Because it is just impossible to access the service with http in the future, Firefox has it locked to SSL (Domain and Port). But of course there is no SSL so it will NEVER work.

Latest example: JetBrains TeamCity. They have a simple Docker container I want to access with Firefox. I spin it up, connect with Firefox with http and it immediately tells me "Secure Connection Failed". WHAT? WHY? I typed http. Why secure? Why can't I simply connect? Using curl on CLI just gives me a beautiful HTML response.

I understand that for the majority of users SSL is a good thing. But shouldn't there at least be an OPTION to disable all this enforced SSL usage? My beloved Firefox is my everyday productivity killer. It makes me sad.

Asked by mib77 5 days ago

Last reply by FredMcD 4 days ago

options menu

I have several users who continue to change the proxy settings in firefox 81 to by pass my security, I want to turn off the options menu so that they can not change the s… (read more)

I have several users who continue to change the proxy settings in firefox 81 to by pass my security, I want to turn off the options menu so that they can not change the setting going forward.

Asked by phil.anderson 5 days ago

My computer crashed and after rebooting I lost most of my Firefox browsing history. Is there a way to recover it?

I rebooted my computer after it crashed, due to what appeared to be a hard drive error (at first when I restarted the computer I got the message, "Default Boot Device Mis… (read more)

I rebooted my computer after it crashed, due to what appeared to be a hard drive error (at first when I restarted the computer I got the message, "Default Boot Device Missing or Boot Failed)". Once I managed to get the PC started again I opened Firefox and found out that all of my saved passwords were gone as well as nearly all of my browsing history, which goes back over a year. Strangely enough, not everything is deleted - there are still several webpages that I visited in the past that still show up in the browser history, especially from the last few months. Not only that, but when I scroll through list of web results, webpages that I previously visited are still highlighted in purple, even though many of them do not show up in the much reduced browser history. Does this mean that the remainder of the browsing history is still somewhere? The Firefox profile is the same one as before the crash.

Thank you!

Asked by liammurrayfolder 5 days ago

Firefox Sync after update to 81

I've been using Sync for a long time, my account password was saved within the browser, it just worked. After update to version 81, following things happened: - all of th… (read more)

I've been using Sync for a long time, my account password was saved within the browser, it just worked.

After update to version 81, following things happened: - all of the settings set in the options as well as about:config were re-set to defaults, - I could not log into Firefox account with a password working perfectly until now, - when tried 'Forgot password procedure' I've received "email address returned" error.

Is there anything I can do other than creating new account?

Thanks

Asked by mksj 6 days ago

Last reply by mksj 5 days ago

Since latest windows update pages load at an extremely slow pace

Hi! As the title states, since the latest windows update (am now on 19041.508), anytime I go on a webpage on Firefox it's extremely slow to load, however once loaded the … (read more)

Hi! As the title states, since the latest windows update (am now on 19041.508), anytime I go on a webpage on Firefox it's extremely slow to load, however once loaded the page is as fast as it should be!

I don't have any antivirus other than windows defender, and disabling it/the windows firewall doesn't fix the issue, so it doesn't seem to be linked to that either, on the online forums such as this one I found it was also common to have issues caused by hardware acceleration, playing with that setting does not help either.

Another friend of mine has the same issue as me since the last update, so I'm assuming it's not something unique to my situation, is this a known issue for which a fix is available? Searching for one has yielded only outdated results.

Thanks a lot!

Asked by antoine.rincent 1 week ago

Last reply by FredMcD 6 days ago

Lost all Bookmarks and Toolbar this morning

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that tw… (read more)

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that twice Tried to do a fix that removed and then reinstalled a couple of files (can't find the fix nor the files location) that didn't work although it did replace the files. Still no bookmarks I am logged into my Firefox and synch is on.

This, nor any of the other FAQ/Help have not worked https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

I have no restore ability either: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

i have no idea what happened thanks for any/all help

Asked by dravafox 3 months ago

Last reply by dravafox 1 week ago

little confused

Ok so, lets see if this makes any sense. I had a stored password in firerfox obviously. I deleted that password from pass manager but the damn thing is persistent. Ive ma… (read more)

Ok so, lets see if this makes any sense. I had a stored password in firerfox obviously. I deleted that password from pass manager but the damn thing is persistent. Ive manually looked at my password storage and verified that the password in question is not there, but yet if I go to sign in ,,boom the password pops up again. WTh guys?? little help?

Asked by squirell 1 week ago

Last reply by squirell 1 week ago

Addons stop working when using Firefox on two clients at the same time in a domain joined network

Hi! I've had a strange issue with Firefox on my work PC for a a few years now. That I'd like to solve once and for all. I have a workaround that has gotten me back to wor… (read more)

Hi!

I've had a strange issue with Firefox on my work PC for a a few years now. That I'd like to solve once and for all. I have a workaround that has gotten me back to work reasonably fast, but I recently added another addon that makes this process take a lot longer than it did before... Since I have to recreate the data that I previously added to this addon manually. The work around is to "Refresh Firefox" from the "about:support" page.

At work everyone has their own (windows 10) computer, each computer is domain joined and sync all user folders. (including AppData) Usually we only use our own computer, but from time to time we have to log in to another computer. (Like a laptop to do some work away from the desktop) However when I do that and accidentally open Firefox on both my main computer and the second computer at the same time, all my addons stop to work "partly" on my main computer... (I don't use addons on the laptop/other computers so I don't know if they stop to work on those ones too or not)

When I say partly, I mean that they load and show up on the toolbar, I can open the "Drop down meny" on some of the addons, but not all. Some load the menu correctly and some only show a white box. But when they show up they seem to have lost "my settings" or the data that they should show. And I can't save any new data.

I can't change settings for the addons in the addon page. Only deactivate/activate them but that doesn't get them back either. But the same thing goes here, some show the settings page correctly, some don't. But all of them have forgotten "my settings" and I can't save any new settings/data. (Note that this isn't necessarily happening for the same addons that couldn't show the drop down menu. Eg. addon 1 might show the drop down but not the settings page. While addon 2 might show the settings page but not the drop down and the 3:rd might show both. etc.)

And the functionality that they bring might work partly or not at all.

This is happening for all of my addons and not just one of them.

---

I've tried to enable logging globally for all addons following the instructions on this forum: https://stackoverflow.com/questions/12893981/logging-to-console-from-firefox-extension I've attached the loggs as "troubleshooting information"

Now I'm getting a lot of errors looking like this: IndexedDB UnknownErr: ActorsParent.cpp:562

I'll ad a link to the Firefox source that this error references. I don't think this is the version that I'm using since the row that generates the error is just a comment. But if it looks anything like this file it seems to be something with a hash that gets created for this file? That possibly gets corrupted when it gets updated by two clients concurrently? I'm not sure as i didn't dig so deep in the source...

I googled a lite about IndexedDB and from what I understood it is some database that Addons create and use to store their data? If that is the case, can it bee that this file somehow gets corrupted when it gets written to by two clients at the same time? Or might it be that one of the clients overwrites the changes that gets written by the first client?

Is this a bug? Or is it something that I need to reconfigure somewhere?

---

Firefox version: 81.0.1 - 64 bit (The latest one that i can get at the moment) Addon List:

  • Dashlane (Password manager)
  • Facebook Container (From Firefox)
  • Tab-Counter (Shows a count of the amount of tabs and windows open at the moment) (Currently have 50 windows open and a total of 1874 tabs open...)
  • uBlock Origin (Ad blocker)
  • Web Scrobbler (For Last.fm)
  • Window Titler (For naming all the windows so its easier to find the window or tab that I need. This is the addon that I have to manually add the data to again after refreshing Firefox... See my problem? ;) )

If you want me to test anything or supply you with some other logs just tell me!

Thanks in advance! (And sorry for the wall of text)

Asked by MrCheeze 1 week ago

Last reply by MrCheeze 1 week ago