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"Unable to process the backup file"

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. … (read more)

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. so i used some recovery app and found my last -deleted- firefox files and folders (/appdata/roaming/..../profile/...), but i cant introduce/change/swap these files to my new firefox. what should i do to recover my lost data?

Asked by keivanfar.mohsen 2 days ago

Last reply by cor-el 1 day ago

recovering my lost bookmarks

Hi, I need technical help on recovering my lost bookmarks. I have followed the suggested recovery methods and when I move today's backup "file ....json" (?) (as one sugg… (read more)

Hi,

I need technical help on recovering my lost bookmarks. I have followed the suggested recovery methods and when I move today's backup "file ....json" (?) (as one suggested) to the bookmarks menu, clicked on it to open, it does nothing. If I click on the saved file on my desktop it's a bunch of mumbo jumbo...like writing code. I even tried importing it and I get nothing. I deleted Mozilla Firefox and reinstalled it and still nothing.

I'm so lost on this....

Cananyone help?

Tkx-

Linda

Asked by lpostell1 1 week ago

Last reply by cor-el 1 week ago

5 YEARS OF BOOKMARKS LOST DUE TO LOCKSAFE

Didn't want, Didn't NEED, Didn't want to use firefox ever again. 5 YEARS OF BOOKMARKS GONE, FROM BEING FORCED INTO USING LOCKWISE. Instead of the OLD, tried and true book… (read more)

Didn't want, Didn't NEED, Didn't want to use firefox ever again.

5 YEARS OF BOOKMARKS GONE, FROM BEING FORCED INTO USING LOCKWISE.

Instead of the OLD, tried and true bookmarks system.

Tell me how i can get them back?

go on....you know it's impossible.

"With LOCKSAFE you'll keep your passwords more safe and secure" BS

So go on, how does one STRIP out the LOCKSAFE? How does one revert back to their bookmarks before this person that forced a addon upon us?

Asked by redwolfrz 2 weeks ago

Last reply by cor-el 2 weeks ago

  • Solved

Logins & passwords missing

Opening FF today had error message about bookmarks and something (sorry cant remenber exact details) but had to shut down & restart which I did and now, whilst bookma… (read more)

Opening FF today had error message about bookmarks and something (sorry cant remenber exact details) but had to shut down & restart which I did and now, whilst bookmarks are OK all my logins & passwords have gone. Opening the logins.json file shows nothing - it's empty. Checking the about:profiles shows the current one plus 2 others. One has logins but is from 2018 so most are wrong, (most of my currect logins have the firefox generated passwords) the other has none. Can I get them back?

Asked by fretwelln 2 weeks ago

Answered by FredMcD 2 weeks ago

Private Browsing data still in memory while Crash Reporter is open?

Just had a session crash on me, still got the Crash Reporter open. It was a session with a Private Window open, in which I was doing most of my work. Six months, that is,… (read more)

Just had a session crash on me, still got the Crash Reporter open. It was a session with a Private Window open, in which I was doing most of my work. Six months, that is, of work and reading. I'm aware of the general irretrievability of private browsing sessions, but it seems a good idea to be very certain and exhaust the possibilities before I unpause my meltdown.

Like I said, the Crash Reporter is still open. Looking at it now. With the language suggesting to me that as long as I leave it open, Firefox hasn't quit or restarted in "full", to my understanding—that the session is still extant in some way. With the checkbox 'Include the address of the page I was on' too... Well, the page I was on was in a Private Window all right. Unless there's a loophole not noted in the Reporter that it can't/doesn't retrieve addresses from private browsing, or that it automatically substitutes the last non-private address, etc.... Then this means the information still exists, doesn't it? Crash be damned? Right now, at least as long as the reporter is open... The implication to me is at least that one bit of information is not completely lost. And if that's not lost, then maybe the other pages in the tab aren't lost yet either. Or all the other tabs in the window. Or the copious notes I'd been maintaining in the address bar's history.

Not that I think there's somehow a quick fix/retrieval possible, but if there's anything at all possible here, I'll try and do it. Regardless if it goes far beyond what can managed through Firefox normally. Private Browsing data is stored in memory, right? So if my surmise that the data has not actually been flushed from memory yet is correct, isn't there something radical I can do to freeze or dump the current state of my memory? Maybe the entire state of my system even, such that the data can be analyzed/retrieved at a later time? Whether it requires a technical touch and mastery leaps and bounds above my current literacy, or if it would need to undergo some drawn-out, folding@home-esque process to be decompiled and analyzable... Literally, if something is possible in this situation where I at least think the data still exists and is calling back or accessible to the Firefox application in some form, I need to consider it.

I'm running Windows 10 and Firefox 74 (again, tells you how long it's been since I restared Firefox). Anyone who can potentially assist or help guide me through this little Armageddon, you have no idea how much your help would be appreciated. Conversely, if you know for a fact that the tiny shred of hope I'm clinging to per my conjecture about the Crash Reporter and the current state of my Firefox is wrong... Then fire away, it's a bullet I guess I'll be biting.

Asked by OMT 3 weeks ago

Last reply by OMT 2 weeks ago

Lost all Bookmarks and Toolbar this morning

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that tw… (read more)

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that twice Tried to do a fix that removed and then reinstalled a couple of files (can't find the fix nor the files location) that didn't work although it did replace the files. Still no bookmarks I am logged into my Firefox and synch is on.

This, nor any of the other FAQ/Help have not worked https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

I have no restore ability either: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

i have no idea what happened thanks for any/all help

Asked by dravafox 2 months ago

Last reply by dravafox 3 weeks ago

Firefox missing ALL passwords and logins

This is really odd. For some reason all of my previous passwords and logins are missing from Firefox. I don't even know if I updated the browser at all for this to happen… (read more)

This is really odd. For some reason all of my previous passwords and logins are missing from Firefox. I don't even know if I updated the browser at all for this to happen.

What I do know is that the passwords are gone and there is no logins.json.corrupted so I can't follow the steps from what happened to try and get them back. What happpened? I need these passwords. I'm on version 79.0 on Windows 10

Asked by mohamedzv3 1 month ago

Last reply by mohamedzv3 3 weeks ago

some logins magically disappeared

They are gone from the logins.json file that still has many others. The saved login data (username, password) for several pages (that all sit on one and the same domain i… (read more)

They are gone from the logins.json file that still has many others.

The saved login data (username, password) for several pages (that all sit on one and the same domain in different folders -- no idea if that matters) have suddenly disappeared. I did no Firefox update. I use no sync. There is no logins.json.corrupt file. And the logins.json file looks totally clean in a text editor. The JSON objects for those pages' URLs are simply no longer resident among the many others into whose online sites/pages I can still log in picking the saved login data. (I don't know if any other saved logins have disappeared. There are too many to mentally keep track of.)

The only thing that may be special: I added a new login for a new page on that domain, and later on the same day all of them were gone when I tried to log into one of them again.

Does anyone know how and why this can happen? Why would Firefox (version 64.0) drop certain page logins while keeping others -- and when not manually asked by me to delete any? Does it do this when there are more than 4 or 5 per a single domain? And is there any backup file somewhere when it does that? Some totally weird Firefox bug behind this or a powerful hacker attack? I am quite nonplussed. Can someone enlighten me?

Asked by DiDionFF 3 weeks ago

Last reply by DiDionFF 3 weeks ago

Passwords

Dear all, All of a sudden, all my recorded passwords have been erased from FIrefox without doing anything. My computer shut down due to a power issue, when I started it a… (read more)

Dear all,

All of a sudden, all my recorded passwords have been erased from FIrefox without doing anything. My computer shut down due to a power issue, when I started it again, passwords were gone. All the modules are there untouched.

What can I do ?

Thank you !

Asked by cpuechlateyron 3 weeks ago

Last reply by cpuechlateyron 3 weeks ago

Unable to process the backup file

Hello I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have bee… (read more)

Hello

I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have been looking for some program that allows me to unzip or remove the data or repair.

I have consulted many forums and videos and I cannot know if the failure is irreparable or is there any way to get the information I have consulted this page but it does not finish working https://www.jeffersonscher.com/ffu/bookbackreader.html

"File name: bookmarks-2020-07-24_1163_gm8tLHmdNSoVAHsxUPQZAg==.jsonlz4; Size: 137303; last modified 24/7/2020 9:46:12 (failed JSON parsing: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data)"

Can anybody help me?

thanks,

Asked by sdiaz.anunzia 1 month ago

Last reply by cor-el 1 month ago

Firefox settings

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some c… (read more)

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some changes in the configuration and got the text size back to what I wanted. This time it happened none of those configurations changed but I still had changed text size. I refreshed Firefox and found my add-ons immediately were reinstalled even though they were shown to be working when I checked my browser settings. One of the add-ons was Yahoo Mail ad blocker. I have used Yahoo Mail for years. Recently they have tried to make changes in my mail display to where I am being forced to go ad-free and upgrade to a mail subscription. After this most recent challenge to my computer setting, I am beginning to think Yahoo is disabling the Yahoo Ad Mail Blocker to get me to go to their subscription. Either that or Microsoft is challenging me to use their browser. It is like their is a war going on to win the internet. I miss the old Internet. Is there anything that can be done so my settings don't get hijacked?

Asked by grmapeg 1 month ago

Last reply by FredMcD 1 month ago

Once in a while when I start Firefox, my extension data, layout, and home page settings are wiped

It usually happens when I start firefox after restarting or signing into my Windows 10 device, fortunately nothing important is lost with this data, but it's annoying to … (read more)

It usually happens when I start firefox after restarting or signing into my Windows 10 device, fortunately nothing important is lost with this data, but it's annoying to have to deal with. is there any way to stop this from happening or anything I can do once it happens?

Asked by Yousuf 1 month ago

Last reply by Yousuf 1 month ago

i lost my bookmarks

i change the windows and install new firefox and signin firefox to restore my all bookmarks but noting happend i had alot of book marks [essentional] but not happend . p… (read more)

i change the windows and install new firefox and signin firefox to restore my all bookmarks but noting happend i had alot of book marks [essentional] but not happend . please help me . thanks alot .

Asked by borhani145 1 month ago

Last reply by the-edmeister 1 month ago

  • Solved

Firefox updating itself and I lost all my history and bookmarks!!

Help! I had a ton of open tabs and bookmarks on my firefox, and it just updated itself without my permission and now everything is GONE. I can't click on Restore Session … (read more)

Help! I had a ton of open tabs and bookmarks on my firefox, and it just updated itself without my permission and now everything is GONE. I can't click on Restore Session or find any bookmarks! I am very very sad.... can anyone help me recover these things?

Asked by jennyleis 2 months ago

Answered by FredMcD 2 months ago

hard drive become defective with W7

'my computer crashes (defective hard drive); I lost all my favorites! CAN I RECUPERER ??? How??? in advance thank you for reply.... with solution...!! ' 12juillet2020 … (read more)

'my computer crashes (defective hard drive); I lost all my favorites! CAN I RECUPERER ??? How??? in advance thank you for reply.... with solution...!! ' 12juillet2020

Asked by j-marc_gatineau 2 months ago

Last reply by FredMcD 2 months ago

Lost all extremely improtant data after forced Update - Please help

Hi, I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that… (read more)

Hi,

I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that I gave up and proceed with update... Then disaster happened: everything is lost. All my customized settings, all bookmarks that my life depend on, everything is lost. Please can someone help me survive...

I checked for FirefoxOLD folder if there is one (e.g. on Desktop) anywhere on hard drive of my PC but there isn't. All self done solutions I tried but failed produced around 15+ additional profiles because I had to delete ( * ) Profiles INI single file otherwise Firefox couldn't be opened due to error message. When I deleted INI, I was able to open firefox with LOST extremely important data. Every opening produced I believe 3 new profiles.


( * ) I still have them in Recycle bin.

I went to about:profiles and there are only two: the one being used (lost data) and one more. When I open "one more" profile in different browsers all my data is remaining to be gone.

Currently in total are 18 profiles in C:\Users\USERNAME\AppData\Roaming\Mozilla\Firefox\Profiles folder. At least 15 of them are from failed solution attempts. The thing that worries me the most is the single profile, out of other 3, that should had my data available. I used it as the only folder in "Profiles" folder. Then I used to run Firefox and data is missing even there. This particular profile that brought me the most of hopes is NOT available via about:configs and the thing that worried me the most inside the folder of particular profile that I guess should have the data is the fact that the folder is almost entirely empty. Only two files inside: search-metadata.json and times.json

Can someone please help me get my data back?

Please I had really important data but cannot recover it on my own :'-( oh my god...

Asked by Andrew 2 months ago

Last reply by FredMcD 2 months ago

all logins and passwords gone after unvoluntary logout and re-login

Hi firefox community, I've been using firefox forever and so all my logins and passwords have been saved in the browser. For the past two days I noticed that firefox coul… (read more)

Hi firefox community,

I've been using firefox forever and so all my logins and passwords have been saved in the browser. For the past two days I noticed that firefox couldn't 'connect to my account', which has never happened before - I was logged in ever since my firefox account was created. My current logins have been active, but when I tried to log into a website with a previously saved login and password - there was nothing. I then logged back into my firefox account, but all my logins and passwords are still gone. I tried manual sync, still nothing.

I am not sure if it happened after a specific update - I didn't notice when exactly I was 'logged out'.

Asked by tomasz 2 months ago

Last reply by FredMcD 2 months ago

Recover user data missing after Firefox update

After updating to the latest Firefox version, Firefox messed up my older version and I couldn't recover my previous settings and quite a lot of passwords. It is very tedi… (read more)

After updating to the latest Firefox version, Firefox messed up my older version and I couldn't recover my previous settings and quite a lot of passwords. It is very tedious to go through the whole rigmarole again. Will I recover my old settings and passwords if I reset to the previous running version? Thanks and cheers.

Asked by jalnet1 2 months ago

Last reply by jalnet1 2 months ago

  • Solved

cannot process json file

Hi. i ma having trouble restoring my bookmarks. firefox crashed and has deleted all my bookmarks. when i try to restore from a json file i get the error message cannot pr… (read more)

Hi. i ma having trouble restoring my bookmarks. firefox crashed and has deleted all my bookmarks. when i try to restore from a json file i get the error message cannot process the file. i have tried the json file restorer but it doesnt help.

Asked by vickyjean1007 2 months ago

Answered by FredMcD 2 months ago