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Windows 10 NOT Windows 8

Firefox continues to indicate I am using Windows 8. I have NEVER used Windows 8 in my liftetime. I use Windows 10 and after locating the program compatibility location to… (read more)

Firefox continues to indicate I am using Windows 8. I have NEVER used Windows 8 in my liftetime. I use Windows 10 and after locating the program compatibility location to change to Windows 10, Windows 10 isn't an option. I changed my OS to 10 in your box below. Why? I don't understand this.

Asked by Rhonda 4 months ago

Last reply by 2MuchC0f33 2 hours ago

Microphone Broken in latest update (109.0)

I recently updated my system (OpenSuse15.4) which included a Firefox update to version 109.0. I regularly use my mic for google voice, however even though I can select my… (read more)

I recently updated my system (OpenSuse15.4) which included a Firefox update to version 109.0.

I regularly use my mic for google voice, however even though I can select my microphone in Google voice, It never shows any input.

I tested my mic in other apps and it works fine. When I pull up my systems pulse audio volume control (pavucontrol), it does not show firefox in the recording tab like it used to when using Google Voice.

To test to see if it was a Google Voice error, I also tried testing my mic at https://mictests.com/, and zoom.com, but after selecting my desired input device, mictests.com was also unable to record anything, and again, pavucontrol did not show anything being recorded.

I have attached an image of pavucontrol that shows audacity recording audio. Normally, I would also see Firefox in this window when using the mic.

Asked by gnac 4 days ago

Last reply by jonzn4SUSE 2 hours ago

FIREFOX NOT WORKING PROPERLY

BROWSER LOOKS DIFFERENT. CANNOT KEEP BOOKMARKS,EXTENSIONS OR ANY FORM OF APPS. ONCE I CLOSE THE BROWSER AND SIGN BACK IN EVERYTHING I FOUND AND THOUGHT I SAVED IS GONE AN… (read more)

BROWSER LOOKS DIFFERENT. CANNOT KEEP BOOKMARKS,EXTENSIONS OR ANY FORM OF APPS. ONCE I CLOSE THE BROWSER AND SIGN BACK IN EVERYTHING I FOUND AND THOUGHT I SAVED IS GONE AND i HAVE TO FIND THEM AGAIN. THIS INCLUDES THE BOOKMARKS MENU, BOOKSMARK TOOLBAR, OTHER BOOKMARKS, EXTENSIONS, EVEN CUSTOMIZE, ETC. EVERYTHING.I HAVE LOST EVERYTHING I SAVED ON FIREFOX FOR YEARS. THIS HAS BEEN HAPPENINGTO ME FOR DAYS CAN SOMEONE HELP ME FIX THIS PLEASE?

THANK YOU,

MJR3ME@FIREFOX

Asked by mjr3me 3 days ago

Last reply by willjoe24421 5 hours ago

audio in video playing in firefox stops if i add a new tab or add a tab in existing browser

When I play a video or audio, the audio stops abruptly if i add a new tab or switch between tab. This is of recent nature. There is no yellow marks on the device manager.… (read more)

When I play a video or audio, the audio stops abruptly if i add a new tab or switch between tab. This is of recent nature. There is no yellow marks on the device manager. When I click the sound is totally gone. I have not changed any settings. I tried a thread solution of making false in auto pref media in about:config. But that does notfix the problem. why this happens and how to fix it I was adding speakers to a pc after quite long time and the sound plays well. But i could not hear the audio if i change the tab or add a new tab

Asked by jrj 2 days ago

Last reply by willjoe24421 5 hours ago

Foxfire Browser

I thought I'd give the Foxfire a try on my Windows 10 laptop, so I downloaded and created an account, etc. All worked fine until I tried to use my desktop shortcuts to op… (read more)

I thought I'd give the Foxfire a try on my Windows 10 laptop, so I downloaded and created an account, etc. All worked fine until I tried to use my desktop shortcuts to open Chrome, Google Photos and Gmail. Non would open. I then opened Google and found my sync was off. I tried to sign in and could not sign into my Google Account, I then spent several hours with Google support trying to find the problem. At last, it allowed me to sign in and restore all my Google account items. I then uninstalled Firefox as I didn't want to go thru this problem again.

Does anyone know why this occurred and how to avoid it again if I were to want to reinstall Foxfire?

Thanks for the help.

Ken

Asked by knmiller4734 12 hours ago

Last reply by James 7 hours ago

extensions do not appear

Hello I used to be able to select my an extension to use, from the puzzle piece icon. I now can no longer see any extensions, when I click on the puzzle piece icon. When … (read more)

Hello

I used to be able to select my an extension to use, from the puzzle piece icon.

I now can no longer see any extensions, when I click on the puzzle piece icon.

When I "manage" my extensions, all the the extensions I downloaded are present and active.

Any Ideas?

THANKS, Mauro

Asked by 8ernus 9 hours ago

Last reply by cor-el 8 hours ago

Firefox 109.0 on Linux Video Playback

The latest Firefox update appears to break video playback on Linux. I am having issues playing video on Twitter, Facebook, and Locals. YouTube video still plays. I have n… (read more)

The latest Firefox update appears to break video playback on Linux. I am having issues playing video on Twitter, Facebook, and Locals. YouTube video still plays. I have not enabled any new ad blocking and have also not changed any settings. Looking at the Troubleshooting Information in Firefox reveals nothing that is suspect.

Asked by jdawgnoonan 14 hours ago

Last reply by cor-el 9 hours ago

Error occurring when trying to log in to Mozilla support with Firefox account

I had Mozilla support account before, but now it seems Mozilla support accounts are phased out and instead Firefox accounts are used. When I try to log in to Mozilla supp… (read more)

I had Mozilla support account before, but now it seems Mozilla support accounts are phased out and instead Firefox accounts are used.

When I try to log in to Mozilla support with my Firefox account two errors are occurring:

"The email used with this Firefox Account is already linked in another profile." "This account is not active. Please contact an administrator if you believe this is an error"

I think the problem is that my Firefox account had e-mail address A, and my Mozilla account has address B Then I have changed my Firefox account e-mail address to address B.

I'm aware that this is not the best forum for this kind of issue but I have found no email address I could reach for help with account without being able to login so I had to create new Firefox account to ask this question, and there is no "meta" board for questions about Mozilla/Firefox accounts itself.

Asked by temp_support_account 4 weeks ago

Last reply by eborieli 12 hours ago

STOP saving images as WebP

Please add an option to disable saving images as webP. This is useless. If this is not going to get addressed in the next update I will, among many others uninstall Firef… (read more)

Please add an option to disable saving images as webP. This is useless. If this is not going to get addressed in the next update I will, among many others uninstall Firefox and use a different browser.

WebP is a garbage format. Maybe it's not, maybe it's great, but it still is not widely supported yet. So pull your heads out of your *** and fix this sh**.

Thanks

Asked by andrew.cra2019 1 day ago

Last reply by jscher2000 - Support Volunteer 12 hours ago

Firefox updated to 109 and cannot change the homepage to a url

Cannot change home page to a url. ALL attempts result in Firefox ridiculoucly tyring to save a file called, "UpdateBrowser.rar" After refresh to default, and home page … (read more)

Cannot change home page to a url. ALL attempts result in Firefox ridiculoucly tyring to save a file called, "UpdateBrowser.rar"

After refresh to default, and home page is default Firefox. Home page opens to the defuult. Home page icon links to default. HOWEVER, it's iike the browser remembers the url that was attempted to be the home page, and the same ridiculous "UpdateBRowser.rar" keeps happening when that url is entered to go to! WTF is going on?

Asked by Mr. Y 1 day ago

Last reply by cor-el 12 hours ago

unwanted logo on home screen

I received a request for a signature on a legal document. I signed and returned the document. But the logo of the company remains. I cannot delete it. Yes, I have tried b… (read more)

I received a request for a signature on a legal document. I signed and returned the document. But the logo of the company remains. I cannot delete it. Yes, I have tried by hovering on the upper right corner where 3 dots appear, clicking there, then clicking dismiss and/or remove from history but the logo remains. All other such logos of visited web sites can be removed by this method. I have removed all but the most recently visited/used web site logo/shortcuts and still this one logo remains. I have contacted that company's tech support but they had no workable solutions. What do I do to resolve this issue?

Asked by spaaluels 15 hours ago

Last reply by cor-el 12 hours ago

I previously could open Firefox browser on my win 10 desktop, then minimize and open a second firefox browser window, but now I cannot get second Firefox window to open and display ??

I have previously been able to open a Firefox broswer screen on my Win 1O desktop PC, then I could select Firefox logo and open a second Firefox browser screen, NOW, THIS… (read more)

I have previously been able to open a Firefox broswer screen on my Win 1O desktop PC, then I could select Firefox logo and open a second Firefox browser screen, NOW, THIS WILL NOT WORK. WHY, HOW CAN I CORRECT THIS ISSUE.

Jerryd [email]@gmail.com

Asked by proudfox13 19 hours ago

Last reply by jscher2000 - Support Volunteer 18 hours ago

Removing (see info below) and something (Add-On? Extension?) that I just put on Firefox and now can't find/remember. (I'm an elderly computer dummy.)

1.) WILL IT HURT IF I REMOVE THIS: "Your browser is being managed by your organisation." "Policy Name: Certificates Policy Value: ImportEnterpriseRoots true" 2.) A… (read more)

1.) WILL IT HURT IF I REMOVE THIS: "Your browser is being managed by your organisation." "Policy Name: Certificates Policy Value: ImportEnterpriseRoots true"

2.) AND: How do I remove it.

3.) Plus: The second question in "Subject: (see above)"

THANKS SO MUCH.

Asked by ladybug234 16 hours ago

Last reply by cor-el 15 hours ago

Firefox deleted all my data

Hi, So Firefox automatically downloaded an update a few days ago and it did not warn me it would do this. It didn't say anything about fixing anything. Suddenly all my … (read more)

Hi,

 So Firefox automatically downloaded an update a few days ago and it did not warn me it would do this. It didn't say anything about fixing anything. Suddenly all my data is gone; all bookmarks, history, accounts, ect. 

I restarted my pc ,and everything came back that day (2 dys ago) However, I JUST closed the browser and reopened it, and everything is gone again! I don't know what is going on, but it's been very frustrating. 

Steps I have already tried per this forum-

I have restarted my PC, I have shut down and started up my PC. 

I have checked for multiple accounts and profiles (looks like there's now 3 brand new ones all created today with no history) I tried to log into a firefox account in case I had one, I didn't, so now I have a new account. I have checked my desktop and searched every file for anything remotely related to a file called "old firefox data". There isn't one. I have opened the folder where profiles are kept on my PC and found one that has files on it that date back to 2019, before the update, although I am not sure what to do with them, on the surface it doesn't look like there is anything with old data on it.

So if anyone has any ideas or knows where I can go with those profile files on my PC next I would appreciate it since the forums all seem to just ask people if they are there and to come back for additional help if they found anything.

Thanks in advance!

Asked by Danny 1 day ago

Last reply by cor-el 15 hours ago

Certificate update error on some URL when searching

As i am using your broswer since 2018 but this time when i try to open my site https://inshotapps.com/ or any other link it sometimes open sometimes it update your certif… (read more)

As i am using your broswer since 2018 but this time when i try to open my site https://inshotapps.com/ or any other link it sometimes open sometimes it update your certificate sometime its showing not secure i clear cache and security on firefox browser but still the error is the same can you help me? How can I solve this problem I thank you for this kind help. If you help me to resolve then Okay otherwise i will go for another

Asked by inshotproapk0 1 day ago

Last reply by cor-el 16 hours ago

Why is Firefox opening new tabs for content I have not clicked or even moused over?

Why is Firefox opening new tabs for content I have not clicked or even moused over? This just started a few days ago. It is mostly adds, but sometimes news articles I ha… (read more)

Why is Firefox opening new tabs for content I have not clicked or even moused over? This just started a few days ago. It is mostly adds, but sometimes news articles I have not selected.

Asked by pmuench 1 day ago

Last reply by TyDraniu 1 day ago

Firefox 109, Mac laptop, application menu not working

I am using Firefox 109 on my MacBook Pro (M1 chip), and after I upgraded to version 109, the application menu stopped working. When I click on the pancake icon in the upp… (read more)

I am using Firefox 109 on my MacBook Pro (M1 chip), and after I upgraded to version 109, the application menu stopped working. When I click on the pancake icon in the upper right corner of the screen, the drop down menu becomes visible, but none of the items on the list are responsive. Fortunately, I can access passwords and the like by going to preferences under the Firefox menu on the left of the screen, but it's less convenient. Can I fix this on my own, or do I need to wait for the next upgrade?

Asked by Rick Herder 2 days ago

Last reply by Mich 2 days ago