shutdownhang Firefox

The browser hangs while loading pages for a few minutes, then works fine for a while and the same thing again. The crash description says: MOZ_CRASH Reason (Sanitized) Sh… (read more)

The browser hangs while loading pages for a few minutes, then works fine for a while and the same thing again. The crash description says: MOZ_CRASH Reason (Sanitized) Shutdown hanging at step profile-before-change. Something is blocking the main-thread. ID crashes bp-6d847054-2b84-48de-85db-d854f0210422 bp-23a15938-bbd1-4c13-94fc-08db10210422 bp-d8cb25b9-82dc-4212-8173-f3cb20210422

What can I do to fix the problem? Reinstalling the browser did nothing

Asked by artszulc 2 hours ago

Last reply by FredMcD 5 minutes ago

Access Denied

I have a quick question, why can I open and log on to one website but another web site I can open but logon attempt results in Access Denied. I can open the both websites… (read more)

I have a quick question, why can I open and log on to one website but another web site I can open but logon attempt results in Access Denied. I can open the both websites with Edge & IE, any help is greatly appreciated.

Asked by jerrylbrooks 55 minutes ago

Last reply by FredMcD 13 minutes ago

Text field errors on Nightly

Some fields error after backspacing or attempting to fix data. Even when deleting all info in field such as date or even wordpress blog body, text won't input in correct… (read more)

Some fields error after backspacing or attempting to fix data. Even when deleting all info in field such as date or even wordpress blog body, text won't input in correct order or at all. If opening same website in Chrome for example, this doesn't happen.

Asked by social11 17 hours ago

Last reply by FredMcD 15 minutes ago

Firefox, Facebook & flickering mouse cursor

Hi I got a problem which I think is caused by Firefox/Facebook. Sometimes (quite often) when I'm in Facebook and scrolling down, suddenly Facebook starts to scroll on its… (read more)

Hi I got a problem which I think is caused by Firefox/Facebook.

Sometimes (quite often) when I'm in Facebook and scrolling down, suddenly Facebook starts to scroll on its own and then the cursor starts flickering. The only way to correct this is to restart the computer. Very often when i log in for the first time afters such a restart all my desktop icons are shown wide apart, and the I have to logoff/logon again. Then it works until the next time.

I have switched the hardware acceleration of in Firefox with the same result.

Acctually, it happend right now, and now I don't have Facebook open.

If I can't fix it i have to stop using Firefox!

Asked by lasse8 2 weeks ago

Last reply by FredMcD 17 minutes ago

Screenshot feature for desktop missing in browser header..............why

The screenshot feature offered in the browser header pull down menu is missing . i use this a lot.........has it been deleted from Firefox and if so why.......I need this… (read more)

The screenshot feature offered in the browser header pull down menu is missing . i use this a lot.........has it been deleted from Firefox and if so why.......I need this feature. Please help

Asked by carken 1 hour ago

Last reply by TyDraniu 18 minutes ago

Firefox hangs for hours when starting or opening new tab or window.

I rarely ask for help and try on my own and frequently help others, but I have a problem that I cannot solve and need your help, please. I have tried the typical things … (read more)

I rarely ask for help and try on my own and frequently help others, but I have a problem that I cannot solve and need your help, please.

I have tried the typical things such as restarting, starting in safe mode, refreshing, reinstalling, uninstall and delete folders and profiles then re-install, uninstall and delete folders and profiles and remove all Mozilla/FF entries in the registry then reinstall. No plugins or addons installed.

I tried disabling my anti-virus software.

I have FF version 87.0 64 bit version and even tried with an older 32 bit version. My OS is Windows 10 version 20H2 OS Build 19042.928. Both are the latest versions at the time of this post.


Regardless of what I try, my problem below persists:

When I start FF it almost starts but hangs. I can see it listed in the Task Manager. There is a little activity with Memory and CPU usage for a few seconds then no more. I cannot End Task if I try. It will hang like this for hours. Eventually I will get the home screen. If I attempt to visit a website right away it hangs (two dots blinking left & right like a school bus in the tab). If I do not try to visit a website but wait for a few more hours it will usually connect and be OK. However, if I open a new tab or Private Window I have the same problem in the new one.

Once it is up and running it appears to be working normally except for the new tabs. I have been hibernating my computer with FF open rather than shut down so that I can use it the next day. However, after a number of hours or on another day it will suddenly hang again for an unknown reason. Then I reboot and start the procedure all over.

I have tried every fix I can think of for FF. The problem may be an issue with Windows, but Microsoft has no bulletins or fixes for this one. I have updated to the latest build/version but nothing has changed. Very frustrating.

Any suggestions beyond the things I have already tried would be greatly appreciated. Thank you.

Asked by LakesideRon 1 hour ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 45 minutes ago

Problem with printing pdf files from Mozilla Firefox

Hi Team We have a problem with printouts, i.e. when we have a generated printout and it is opened by the built-in pdf viewer in ff, then after clicking print, the spooler… (read more)

Hi Team

We have a problem with printouts, i.e. when we have a generated printout and it is opened by the built-in pdf viewer in ff, then after clicking print, the spooler becomes clogged and the pdf file weighs almost 100 Mb. There are no such problems when opening the file with the installed Acrobar Reader DC application. A request for information on what may be the cause of this condition. I would like to add that this is the VDA VMware Horizon version 7.10. The Mozilla Firefox browser in the picture is 78.0.2 esr 64 bit.

Kind Regards, Mateusz Jędrzejewski E: mateusz.jedrzejewski@pkobp.pl

Asked by mateusz.jedrzejewski 5 hours ago

Last reply by TyDraniu 1 hour ago

Downloaded Firefox to a new computer.

The Firefox app on a new computer, is synced to another computer and cell phone. I can see all my history. For what ever reason, I can not search, open or basically do an… (read more)

The Firefox app on a new computer, is synced to another computer and cell phone. I can see all my history. For what ever reason, I can not search, open or basically do anything with Firefox on the new computer. If anyone can offer a suggestion, it would be greatly appreciated.

Asked by csymenow 2 hours ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 hour ago

How do I get rid of that orange frame from my address bar?

I was casually browsing on my Firefox like I do everyday. But this orange frame (I attached a picture) appeared from no where and I can't simply find a solution how do I … (read more)

I was casually browsing on my Firefox like I do everyday. But this orange frame (I attached a picture) appeared from no where and I can't simply find a solution how do I get rid of it. Is this a new design element on Firefox or is it something else? I have AdBlocker and Avast installed as addons.

Asked by szilagyidaniel0327 1 day ago

Last reply by TyDraniu 4 hours ago

Twitter videos

I updated to the newest version of firefox recently (Version 88.0 64-bit), and now all twitter embedded videos and gifs do not play. All I get is a strobing green or blue… (read more)

I updated to the newest version of firefox recently (Version 88.0 64-bit), and now all twitter embedded videos and gifs do not play. All I get is a strobing green or blue or grey block with no features and no ability to reload it.

Asked by livinginmoonlight 2 hours ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 hour ago

Certain web pages display incorrectly

Lately certain web pages do not display correctly on Firefox, but do on Edge, Chrome, etc. I am at the 88.0 (64-bit) level on windows 10 home, also up to date. See attach… (read more)

Lately certain web pages do not display correctly on Firefox, but do on Edge, Chrome, etc. I am at the 88.0 (64-bit) level on windows 10 home, also up to date. See attached image for example

Asked by cfstansell 2 hours ago

Last reply by TyDraniu 2 hours ago

"View Image"

Why was this changed? I always used view image, and if I needed it in a new tab or a new window I could use control + click or shift + click. This literally removes a fea… (read more)

Why was this changed? I always used view image, and if I needed it in a new tab or a new window I could use control + click or shift + click. This literally removes a feature for no reason. I don't want my images in a new tab all the time, sometimes I don't need the current tab. I'm just dumbfounded

Asked by alenthas 18 hours ago

Last reply by petteri.vento 3 hours ago

Backspace key

Dear Support Team, since the update before the last it is no longer possible to jump back within a page or to a former page with the backspace key. This is, at least to … (read more)

Dear Support Team, since the update before the last it is no longer possible to jump back within a page or to a former page with the backspace key. This is, at least to me, very annoying. Aspecially when i am using my laptop. Personally i prefer using short cuts rather than the mouse or touchpad. Somehow i suppose that function was disabled through the updates. Would you please look in to this subject and enable that function again? I´d appreciate it very much.

Kind regards, Ilona aka Nellifer5

Asked by Nellifer 4 hours ago

Last reply by TyDraniu 3 hours ago

Firefox startup automatically in background with windows and 50% cpu usage

hello, i am having an issue with firefox from 1 or 2 months. whenever i shutdown or restart my pc firefox starts running in backgroud with 50% cpu usage it makes my pc un… (read more)

hello, i am having an issue with firefox from 1 or 2 months. whenever i shutdown or restart my pc firefox starts running in backgroud with 50% cpu usage it makes my pc unresponsive. i tried to reinstall it many times but the results are same. please help me

Asked by buntyarya476 10 hours ago

Last reply by FredMcD 4 hours ago