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  • Solved

We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access.

I have used/accessed Google Maps for years - so many I can't remember and now today I get this message We are sorry, but you do not have access to Google Maps. Please con… (read more)

I have used/accessed Google Maps for years - so many I can't remember and now today I get this message

We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access.

Is this a FireFox muck up or what?

Asked by Bill 6 days ago

Answered by jscher2000 5 days ago

  • Solved

Secure bank site log-in fais

I try to access my bank website and when I log in the tab says "Something went wrong" and the page tells me Sorry, we couldn't complete your request Sign in to online ban… (read more)

I try to access my bank website and when I log in the tab says "Something went wrong" and the page tells me Sorry, we couldn't complete your request Sign in to online banking or our mobile banking app to continue. This started on April 1, 2021 Running Firefox v87.0 (64) on Win 10. All apps are current. Tried resetting Firefox, and clearing cache which didn't work. I can sign-in using Edge. Thanks

Asked by rshessel 6 days ago

Answered by rshessel 1 day ago

  • Archived

Parler.com

Connection to Parler.com has failed this week. Hung up on opening favicon, and no links to the site work anymore. Parler support says this has been an issue with Firefo… (read more)

Connection to Parler.com has failed this week. Hung up on opening favicon, and no links to the site work anymore. Parler support says this has been an issue with Firefox. It worked a week ago, not now. Any suggestions?

Asked by nightwriter1 6 months ago

Last reply by Chris Ilias 2 months ago

  • Solved

SEC_ERROR_UNKNOWN_ISSUER for Google and Youtube

I am getting a certification issue when trying to visit 2 specific sites which are some of the most visited sites in the web: https://www.google.com and https://www.youtu… (read more)

I am getting a certification issue when trying to visit 2 specific sites which are some of the most visited sites in the web: https://www.google.com and https://www.youtube.com

The error it shows when trying to visit these 2 pages, is SEC_ERROR_UNKNOWN_ISSUER.

I have tried to troubleshoot it and follow the solutions recommended at: https://support.mozilla.org/en-US/kb/error-codes-secure-websites#w_the-error-occurs-on-multiple-secure-sites

however none of the solutions described in this guide worked to solve my problem.

In that guide, one of the suggested solutions is to scan my system for any malware. I used the following: Windows Defender Maleware Bytes AntiMalware Karpersky TDSSkiller however the results are all clean.

In the guide, it suggested that I check the clock as well. The system clock however is synchronized.

Last, I have resetted Firefox Profile but this didnt fix the issue either.

I shall note that the issue appeared yesterday and so far nothing helped fixing it. Not even the system restarts.

The issue about visiting these two sites, is limited only to Firefox.

I can access https://www.google.com and https://www.youtube.com without problems using Google Chrome and the Opera Browser.

Also, Google Mail and Google Translate work fine on Firefox. These two sites can be accessed with Firefox without causing any SEC_ERROR_UNKNOWN_ISSUER errors.

Asked by SilentResident 4 months ago

Answered by philipp 4 months ago

www.jerusalem.muni.il. PR_CONNECT_RESET_ERROR

Hello world, I'm writing from France. I cannot reach this site : www.jerusalem.muni.il It's the site of the municipality of Jerusalem, very very generic... The error mess… (read more)

Hello world,

I'm writing from France. I cannot reach this site : www.jerusalem.muni.il It's the site of the municipality of Jerusalem, very very generic... The error message of (all) my browser is PR_CONNECT_RESET_ERROR My Mozilla is up to date. Any help ? Thanks by advance (it's for answering a job offer on this site, in hebrew) Eric

Asked by Eric BB 3 months ago

Last reply by Tymcat 1 month ago

Autosaving/autopinning Top Sites

Hi. It's really annoying now. How can I disable autosaving "top sites"? I randomly visit 5 websites (FOR THE FIRST TIME) and 3 of them already shows up in my top sites. H… (read more)

Hi. It's really annoying now. How can I disable autosaving "top sites"? I randomly visit 5 websites (FOR THE FIRST TIME) and 3 of them already shows up in my top sites. How the hell this stupid calculating works when I visit a website for the first time and firefox already thinks that it is a top site?! What the hell... Everyday I spend 20 minutes of deleting/unpinning those sites because I don't give a sh*t about them. And there's no option to turn it off. You can turn off the whole top site section but that's not what I want. I just want to disable autosaving or autopinning random sites. Where and how can I do it?! If it isn't possible then I'm done with Firefox.

Asked by matolv 2 months ago

  • Solved

"View Image Info" missing

I was recently automatically upgraded to a new version of Firefox (87.0). Now when I right-click on an image "View Image Info" is no longer available. How do I get it bac… (read more)

I was recently automatically upgraded to a new version of Firefox (87.0). Now when I right-click on an image "View Image Info" is no longer available. How do I get it back? I'm a webmaster, and this feature is very important to me. Thanks.

Asked by bhartford 2 weeks ago

Answered by bhartford 1 week ago

Property aspect-ratio

Hi Mozilla, I have a problem with the aspect-ratio css property. I am a Frontend Jr Dev, how can I manually enable it in the app? Can't you enable aspect-ratio for all F… (read more)

Hi Mozilla, I have a problem with the aspect-ratio css property. I am a Frontend Jr Dev, how can I manually enable it in the app? Can't you enable aspect-ratio for all Firefox versions as it is a useful CSS property? Thanks Happy Easter

Asked by alessiodiasp 1 week ago

Last reply by TyDraniu 1 week ago

ESPN site is distorted and incomplete on Firefox, looks fine on Safari

I recently had to have my iMac wiped and restored, and ever since, the ESPN website has looked weird. Here's how it looks on Safari -- to be clear, this is how it should… (read more)

I recently had to have my iMac wiped and restored, and ever since, the ESPN website has looked weird.

Here's how it looks on Safari -- to be clear, this is how it should look and used to look on Firefox:


And here's how it has looked recently on Firefox.


Notice how the black banner at the top is cut off on Firefox, and how the Top Headlines bar isn't visible. I've tried resizing the Firefox window and still have this problem. Happy for any suggestions you have.

Asked by rob.tannenbaum2 1 week ago

Last reply by FredMcD 6 days ago

  • Solved

firefox not connecting to google, amazon or ebay

Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.google.co.uk because this web site requires a secure co… (read more)

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to www.google.co.uk because this web site requires a secure connection.

What can you do about it?

www.google.co.uk has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the web site, and there is nothing you can do to resolve it.

If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the web site’s administrator about the problem.


Hi I've uninstalled firefox and redownloaded several times and each time I've had the same result. I don't want to stop using firefox but unless this issue is resolved will have no alternative. Any help would be much appreciated, TIA

Asked by bdaley47 6 days ago

Answered by ·´¯`·...¸>-)))º> ~dbben 5 days ago

  • Solved

Scrollbar on Youtube lost the UP and DOWN buttons

On all other websites I can seen the scrollbar buttons but not on Youtube. I'm running Windows 10. On Linux Mint MATE 20.1 (and Ubuntu 20.10) the scrollbar also looks dif… (read more)

On all other websites I can seen the scrollbar buttons but not on Youtube. I'm running Windows 10.

On Linux Mint MATE 20.1 (and Ubuntu 20.10) the scrollbar also looks different from the default theme.

This seems to be a problem being caused by "youtube.com".

Why is Firefox allowing websites access to the scrollbars? Does anyone know why this happens or if there is a solution?

Thank you.

Asked by jorgemtds 6 days ago

Answered by cor-el 6 days ago

Bing Literally does not load in Firefox

Is there any known fix for this? Literally all the time I used firefox bing (my default search cause of Bing Rewards), it took literally 12s+ to load, while Google and ev… (read more)

Is there any known fix for this?

Literally all the time I used firefox bing (my default search cause of Bing Rewards), it took literally 12s+ to load, while Google and everything else load instantly. I tried clearing all the cookies, all data and even resetting firefox (with resetting seems to work fix for a few hours). When I test withother browsers, Bing loads instantly (almost like what a website is supposed to do

Asked by Rick Felix 6 days ago

Last reply by FredMcD 6 days ago

HTML document won't display

Hello, I tried to save a HTML file today for a video on Youtube and when I open the file, there is nothing beside the YT logo, nothing else comes up I have not found a so… (read more)

Hello, I tried to save a HTML file today for a video on Youtube and when I open the file, there is nothing beside the YT logo, nothing else comes up I have not found a solution on the internet either tbh. I will share the screenshot below.

Also the file type is : Firefox HTML Document (.htm)

I'd appreciate your help. Thanks.

Asked by ramtins2010 6 days ago

Last reply by strafy 3 days ago

PNC Bank site is no longer accessible on Firefox after entering login credentials

PNC Bank site is no longer accessible on Firefox after entering login credentials I am running Firefox 87.0 on a MacBook Pro that is running Mac OS Big Sur 11.2.3. The pr… (read more)

PNC Bank site is no longer accessible on Firefox after entering login credentials

I am running Firefox 87.0 on a MacBook Pro that is running Mac OS Big Sur 11.2.3. The problem started approximately one week ago. If this is not resolved I will have to discontinue use of Firefox after many years.

Thank you, Andy

Asked by Andy Jay 5 days ago

Last reply by FredMcD 5 days ago

  • Solved

Continue to payment on United Airlines website fails

Continue to Payment on United Airlines website fails. Making a payment for a flight on United Airlines website while using Firefox returns an error message. I am running … (read more)

Continue to Payment on United Airlines website fails.

Making a payment for a flight on United Airlines website while using Firefox returns an error message. I am running Firefox 87.0 on a MacBook Pro that is running Mac OS Big Sur 11.2.3. The problem started approximately one week ago. If this is not resolved I will have to discontinue use of Firefox after many years. Thank you, Andy

Asked by Andy Jay 5 days ago

Answered by FredMcD 5 days ago

Google Maps are not appearing

I have had access to Google Maps for years. Now when I try to open a map I get the following message which I have no idea what it means: "We are sorry, but you do not hav… (read more)

I have had access to Google Maps for years. Now when I try to open a map I get the following message which I have no idea what it means:

"We are sorry, but you do not have access to Google Maps. Please contact your Organization Administrator for access."

If I use Edge browser the maps open. If I use Chrome browser the maps open but using FireFox they do not open.

I asked the question yesterday and got a reply that was about 4 levels above my understanding as to what to do to fix the problem.

I also got a couple of replies that said it was an Avast security problem. That does not seem realistic if I can open the maps on the other browsers.

This is about the 3rd or 4th item where something does not work in Firefox but they work in other browsers. I prefer Firefox but I'm becoming disenchanted.

Asked by Bill 5 days ago

Last reply by jscher2000 5 days ago