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  • Solved

Moving the screenshot function in Firefox 88 is a bad idea!

It's a very bad idea to move the screenshot function from the context menu in the address bar to a toolbar item you first have to position by customizing. This is exactly… (read more)

It's a very bad idea to move the screenshot function from the context menu in the address bar to a toolbar item you first have to position by customizing. This is exactly the kind of unnecessary interface change which annoys so many Firefox users. Okay, so why is it bad? Most "normal" users don't fiddle with interfaces, they accept it as it is. They expect functions they often use to stay in the same spot. If it's no longer there they think it's gone (and they're frustrated). They surely won't go looking for it in a customization menu. For me as a web designer the screenshot tool was extremely handy when dealing with clients, because it was very easy to explain where to find and how to use it, to send a screenshot of a website problem. Again, many common users don't know how to take screenshots with their system tools, so this was really helpful. Now, instead of explaining where to find it, I'll first have to explain how to customize the toolbar, what the item looks like, how to position it, etc. etc. The simplicity and helpfulness is gone. Suggestion: leave the screenshot function where it is by default, but offer the advanced users a way to make it a customizable item. Everyone is happy.

P.S. I only post this here, because the feedback site is currently deactivated.

Asked by cm 1 week ago

Answered by TyDraniu 1 week ago

Can't sign in to online banking after Firefox update April 3rd (Ver. 87)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I i… (read more)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I immediately get an error message "Sorry, we couldn't complete your request". At the top it says "something went wrong" and the message comes from the Scotiabank site saying "generic-error". I've tried refreshing Firefox, removing all cache and cookies. Have tried restarting the computer. I note that Firefox appears to have updated itself on April 3rd and that appears to be when the problem started...could be just coincidental. Other web sites appear fine. I can use Microsoft Edge to log in to Scotiabank just fine as well, but I prefer Firefox. Anyone have thoughts on this? Thanks

Asked by jim.hedges 2 weeks ago

Last reply by samandapecora 5 days ago

Access denied on bank sign in page

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have p… (read more)

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server.

Reference #18.a19ec817.1618171684.b32946d

I can access the page through Microsoft Edge but not Firefox. What has changed and what can I do to change it back?

Asked by uglyangel72 1 week ago

Last reply by uglyangel72 1 week ago

Is there a setting hidden somewhere where I can force my preferred date format? Why do I have to contend with the dreadful date format when when visiting mozilla.org in english?

Hi! Since most content is in English and search engines always link to the English version, I usually browse the english version of mozilla pages. But here on support in … (read more)

Hi!

Since most content is in English and search engines always link to the English version, I usually browse the english version of mozilla pages. But here on support in particular I have to contend with the pathetic date format where you can't tell which is day or month or year. So why can't I find a way to set the date format. Even the majority of tiny websites/forums have an option to specify the date format.

Asked by avada 3 days ago

Last reply by avada 2 days ago

Access denied to a site I've used many time

Access Denied You don't have permission to access "http://www.lanebryant.com/" on this server. Reference #18.cffa3b17.1618699359.ab8831c I don't know why it happened or … (read more)

Access Denied You don't have permission to access "http://www.lanebryant.com/" on this server.

Reference #18.cffa3b17.1618699359.ab8831c

I don't know why it happened or what to do. I was on the site quite a few times in the past month with no trouble.

Asked by plopardo 3 days ago

Last reply by jonzn4SUSE 3 days ago

Firefox 87.0b3 lost the Library Pocket Menu item

It appears that Firefox 87.0b3 version has removed the Library - Pocket List menu item. Yet, through the about:config options, has retained the ability to activate the 'S… (read more)

It appears that Firefox 87.0b3 version has removed the Library - Pocket List menu item. Yet, through the about:config options, has retained the ability to activate the 'Save to Pocket' address bar icon.

This makes no sense as there is now no option to have a 'Pocket List' item selection. At least I couldn't find an option for this. That is without adding another extension.

Having the 'Save' option without the 'List' option is counter intuitive.

The Library-->Pocket List Menu item should be restored.

Thanks.

Asked by Corsair2 1 month ago

Last reply by jeffefron01 1 week ago

  • Solved

Pocket List Din drop-down menus has disappeared -

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either.… (read more)

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either. the "Pocket" icon is in the menu bar, and I can save items to Pocket, but can no longer locate the page with the articles. "View List" does appear when you click the Pocket icon, but it also saves whatever page you're on whether or not you want to save it.

Asked by hhartus 3 weeks ago

Answered by TyDraniu 3 weeks ago

Browser is under remote control

marionette.enabled is set to "False" but the browser still has the obnoxious orange address bar with the robot head providing the message Browser is under remote control.… (read more)

marionette.enabled is set to "False" but the browser still has the obnoxious orange address bar with the robot head providing the message Browser is under remote control. I did nothing to turn on this feature, and I want it off. Help!

Asked by DeeJay1 2 weeks ago

Last reply by strafy 2 weeks ago

  • Solved

Unable to download anything

I am unable to download anything using Firefox. I have tried everything listed in this article: https://support.mozilla.org/en-US/kb/cant-download-or-save-files Nothing … (read more)

I am unable to download anything using Firefox. I have tried everything listed in this article: https://support.mozilla.org/en-US/kb/cant-download-or-save-files

Nothing has worked; starting in Safe Mode; clearing my cache; disabling all addons; disabling my firewall; disabling my antivirus; even reinstalling.

I can download using other browsers just fine, but not Firefox for a reason I cannot figure out.

Asked by tyler.fiske00 2 weeks ago

Answered by tyler.fiske00 2 weeks ago

  • Solved

Search bookmark folder location on Firefox Library

Hello, I have my Firefox bookmarks separated by folders according to the theme. Every time I use the 'search bookmarks' option, firefox shows me all the hypotheses based … (read more)

Hello, I have my Firefox bookmarks separated by folders according to the theme. Every time I use the 'search bookmarks' option, firefox shows me all the hypotheses based on my search but hides the folders and doesn’t show me in which folder the bookmark I looked for is located. This way, I always have to do a search because I still don't know what folder it is in unless I remember it again or browse through all the folders until I find it. Is there any way to do this? Thank you.

Asked by Pedro 2 weeks ago

Answered by cor-el 2 weeks ago

After update letters missing, discolored or replaced by black squares on different sites

As of today´s update to 87.0 FF has become virtually unuseable on many sites. Tab titles, website address line and contents of websites that were fine so far display miss… (read more)

As of today´s update to 87.0 FF has become virtually unuseable on many sites. Tab titles, website address line and contents of websites that were fine so far display missing or pink singular letters or whole lines of text are made up of blackened squares and rectangles. Upon marking said lines the correct text is visible. What´s going on? Cache and cookies clear, rebooted, still same problem. Hesitant about wiping account regarding having to reinstall all addins that have been running fine for years. Deleted Kaspersky addin in hopes it was the culprit. Unfortunately, no. Any ideas anyone?

Asked by barbara.miller 1 week ago

Last reply by cor-el 1 week ago

Firefox will not open

I have used Firefox for many years problem free, it is my default browser. I am now attempting to open the Firefox home page so I can add a trusted address (one that Fire… (read more)

I have used Firefox for many years problem free, it is my default browser. I am now attempting to open the Firefox home page so I can add a trusted address (one that Firefox will not open- I get a similar file not found message) but it will not open. All I get is this message File not found

Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties.

I have reinstalled Firefox and it is still my default browser, but no change. In all other respects, no problems.

Asked by myolsen 1 week ago

Last reply by FredMcD 1 week ago

retrieving old bookmarks & passwords

I had my old browser for many years before it was taken out a bad Windows/Microsoft update. I had many passwords & bookmarks that were saved on it. Is it possible to … (read more)

I had my old browser for many years before it was taken out a bad Windows/Microsoft update. I had many passwords & bookmarks that were saved on it. Is it possible to have them brought to this new download. It's been 2 or 3 days since I lost my old download, but it seems like an eternity without them.

Asked by hawkese 1 week ago

Last reply by FredMcD 1 week ago

  • Solved

Ads on Youtube with Firefox but not with Brave browser

Hello. I use Brave browser to watch Youtube on my laptop on Windows 10. No ads are displayed. It's pleasant because there are too many. Perhaps can you looking for use si… (read more)

Hello.

I use Brave browser to watch Youtube on my laptop on Windows 10. No ads are displayed. It's pleasant because there are too many.

Perhaps can you looking for use similar system on Firefox ?!?

Have a nice day

Sebulba

Asked by Sebulba 1 week ago

Answered by TyDraniu 1 week ago

right click on mouse doesn't show fonts

for some reason, right clicking doesn't show the fonts. so i have to guess where 'new tab' is or whatever. i switched my firefox and my computer to light mode and it stil… (read more)

for some reason, right clicking doesn't show the fonts. so i have to guess where 'new tab' is or whatever. i switched my firefox and my computer to light mode and it still doesnt show. im not sure if the problem is a firefox setting [because youtube shows font when i right click a video but not in my home youtube page] or if it's my computer setting.

Asked by AutobotsKickAft 1 week ago

Use of Microsoft Teams

Dear Mozilla Team, I use Firefox as my default browser. MS Teams gives a failure message: "Your browser doesn't support audio". I have to use a phone for audio communicat… (read more)

Dear Mozilla Team,

I use Firefox as my default browser. MS Teams gives a failure message: "Your browser doesn't support audio". I have to use a phone for audio communication. How to correct this failure?

Regards Pentti Jussila

Asked by pentti.jussila 1 week ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 6 days ago