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back button not working with first anchor

I have a web page I created that has a list of clickable links at the top. These links go to named anchors down the page. This problem only exists in Firefox. I have trie… (read more)

I have a web page I created that has a list of clickable links at the top. These links go to named anchors down the page. This problem only exists in Firefox. I have tried it in Internet Explorer and Edge and it works properly in both. Clicking the links follows them properly. It's when I use the back button to go back to the top of the page, and only on the first link, that the problem occurs. The button becomes dimmed as though it went back, but it didn't. It stayed at the location of the first named anchor. This only happens with the first one, not the others on the page. The back button works properly on all of the others.

I even put the page on my website to see if being online made a difference (since it has only been local up to this point). The first time I clicked the first link and then the back button, it worked. Every time after that it doesn't work. Again, this only happens with Firefox, so I am thinking it must be a bug.

Any help to get around this, or do I have to just accept that Firefox will have this issue until it doesn't?

More info:

I added another anchor before the first one to see if that would make a difference. It didn't, and now both the new anchor and the old first anchor had the same problem. I tried renaming the anchor. No go. Then I added an image to the top of the page (below the links, but before the first anchor). Lo and behold the (now) second anchor behaves properly and the back button returns to the top of the page, but the new first anchor still has the problem. I am starting to think Firefox has some minimum distance down the page it has to travel before the back button responds appropriately.

Asked by Wayne 1 week ago

Last reply by Wayne 6 days ago

Firefox shuts itself down inappropriately

This is on Windows 10 Home Edition 64-bit Since latest update to version 79.0 (64-bit), Firefox is shutting itself down automatically whenever I click to close an active … (read more)

This is on Windows 10 Home Edition 64-bit Since latest update to version 79.0 (64-bit), Firefox is shutting itself down automatically whenever I click to close an active tab and there is only one extra tab open that is an empty “Private Browsing” tab. Before the latest update to version 79.0 (64-bit), Firefox did not shut itself down automatically. The blank “Private Browsing” tab would remain open and Firefox would keep running normally. Thanks for any help.

Asked by Robert12 3 days ago

Last reply by Robert12 3 days ago

Lost all Bookmarks and Toolbar this morning

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that tw… (read more)

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that twice Tried to do a fix that removed and then reinstalled a couple of files (can't find the fix nor the files location) that didn't work although it did replace the files. Still no bookmarks I am logged into my Firefox and synch is on.

This, nor any of the other FAQ/Help have not worked https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

I have no restore ability either: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

i have no idea what happened thanks for any/all help

Asked by dravafox 3 weeks ago

Last reply by dravafox 5 days ago

Firefox can't update!

Hello, this is getting annoying, i already reinstalled Firefox and again i get this message in top right corner: "Firefox can't update". I have checked in setting: automa… (read more)

Hello, this is getting annoying, i already reinstalled Firefox and again i get this message in top right corner: "Firefox can't update". I have checked in setting: automatically install updates. However i disabled background service. I don't want to use it. And automatic updates are still enabled, so there shouldn't be reason for it - to not work. Thanks for answer.

Asked by empleat 3 weeks ago

Last reply by empleat 3 days ago

Firefox is unusable

I know this is a bit vague, but I have FF on window 10, Windows 7 and Android, and it is unusable on all 3 platforms, Sooo slow, laggy and resource hungry, 6 proccesses f… (read more)

I know this is a bit vague, but I have FF on window 10, Windows 7 and Android, and it is unusable on all 3 platforms, Sooo slow, laggy and resource hungry, 6 proccesses for this one tab I have open right now, uses 6gb with a few tabs open. Is the latest version of FF simply unusable and its time to switch? Thoughts please

Asked by Rossco71 1 week ago

Last reply by Rossco71 2 days ago

Once in a while when I start Firefox, my extension data, layout, and home page settings are wiped

It usually happens when I start firefox after restarting or signing into my Windows 10 device, fortunately nothing important is lost with this data, but it's annoying to … (read more)

It usually happens when I start firefox after restarting or signing into my Windows 10 device, fortunately nothing important is lost with this data, but it's annoying to have to deal with. is there any way to stop this from happening or anything I can do once it happens?

Asked by Yousuf 1 week ago

Last reply by Yousuf 3 days ago

Rstore previous session bug

Hey, I'm using the restore previous session feature. Its really helpful, but I assume since the last update it is not working properly. Whenever I use the private firefo… (read more)

Hey, I'm using the restore previous session feature. Its really helpful, but I assume since the last update it is not working properly. Whenever I use the private firefox browser (window) parallel to the normal one (window) and close the normal browser before the private one, my last active session of the normal browser is not restored.

When I close the private firefox window before the normal firefox browser window everything works fine with restoring the tabs.

Any way around? And please fix this annoying bug. Thanks!

Asked by cbmorris 4 days ago

Last reply by cbmorris 3 days ago

After update to v79.0 browser is freezing, unable to type, resource useage is high. Constant occurance every 30 seconds.

Please, I have read your articles, started in safe mode and this freezing continues. I am unable to type a complete sentence without freezing. This happens in Outlook em… (read more)

Please, I have read your articles, started in safe mode and this freezing continues. I am unable to type a complete sentence without freezing. This happens in Outlook email, or the search bar.

This does not happen in Word or other programs only in Firefox. This started after the latest update to version 79.0. I am a simple user and not a tech person. I’ve used Firefox as my browser for years. Perhaps this is a conflict with the new Microsoft update version 2004 home version. Maybe they want to force to change to Edge.

I have a print screen of the task manger showing usage. But not sure if that will help. Please help me, this is so frustrating. I’m tying this in Word to cut and paste into your box. I tried to upload two pdf's would not allow.

Asked by vvsigns 3 days ago

Last reply by vvsigns 2 days ago

Locked out of Firefox Account...

Hello, I have just had to reinstall WINDOWS 10 on my computer. In the process of doing this I forgot that I had 2-Step Verification switched on in the Firefox account (th… (read more)

Hello,

I have just had to reinstall WINDOWS 10 on my computer.

In the process of doing this I forgot that I had 2-Step Verification switched on in the Firefox account (that I'm now locked out of), so when I downloaded Firefox and installed it again, I then went to log into my account to sync the numerous add-ons and bookmarks I'd saved over years.

Anyway, long story short, I missed entering the 2-step code and now it seems that I'm locked out of that account? And, I have tried many ways to access the account, without success.

Now, I don't have any 10 digit recovery codes and (see the attached image) any time I attempt to get a confirmation link via email NOTHING turns up in my inbox.

In short, I have no idea what to do here or what my options are?

Is there anyone here who can save me a great deal of grief and help me get back into my original Firefox Sync account. I would be enormously grateful to anyone who can help me sort this out.

Kenneth Doyle

Asked by ieltstutor.adelaide 1 week ago

Last reply by ieltstutor.adelaide 6 days ago

Checkbox not selected

Hello, Since the last update, I noticed that the check-boxes were not checked after clicking. Test on firefox https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/… (read more)

Asked by huols4m 1 week ago

Last reply by huols4m 11 hours ago

Firefox won't Download files ?

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it.. My problem is that Firefow will not download files. I have tri… (read more)

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it..

My problem is that Firefow will not download files. I have tried the trouble shooting steps and its not a firewall issue because my other browsers will download - as a developer I have all the major browsers installed.

Also I changed the settings to have Firefox request the download folder for each downlod - but it doesn't. Anyway I am about to reinstall will post back then.

Maybe should have done that first.

C.

Asked by info2897 1 week ago

Last reply by info2897 5 days ago

In private window mode, Firefox is blocking eBay notification thumbnails images.

In private window mode and viewing Outlook.com emails. Firefox is blocking eBay notification email thumbnails images. When using the regular Firefox browser, the eBay n… (read more)

In private window mode and viewing Outlook.com emails. Firefox is blocking eBay notification email thumbnails images.

When using the regular Firefox browser, the eBay notification emails images are not being blocked.

This issue seemed to start with version 79.0

Firefox seems to not be able to differentiate between a AD image and eBay email notification image.

Any help appreciated,

Asked by jorb 4 days ago

Last reply by jorb 4 days ago

Can't restore backed up profile

I have Windows 10, version 1903. I recently backed up my Mozilla Roaming and Local profiles to an external drive before replacing the hard drive in my laptop. I also sepa… (read more)

I have Windows 10, version 1903. I recently backed up my Mozilla Roaming and Local profiles to an external drive before replacing the hard drive in my laptop. I also separately made a backup of my bookmarks. After replacing my hard drive with a new one, I restored an earlier image file of my computer in order to put back all my data onto the new drive.

Then I did a Fresh Start, effectively doing a new install of Windows 10 (v.1903).

(As far as I can tell, my old Firefox data was deleted during the Fresh Start reinstall.)

I now did a new install of Firefox onto my computer. After I opened it I synced and it seems that all my bookmarks, etc came back. The only two problems: 1) All my hundreds of bookmark favicons had been replaced with a generic globe. 2) My last session (which had scores of tabs), was not restored. So I tried copying and pasting the saved profiles back into the new Mozilla Roaming and Local profiles, but I can't get Firefox to access them. Instead, it only accesses the new profile. I did an uninstall and tried it again, but all I ended up doing is creating another new profile. Now when I go to About:Profiles (see image), the default-release and default profiles listed don't seem to exist anymore (they aren't loadable, and they can't be found using the filepath noted there), and the actual backup profiles that I copied from my portable drive into Mozilla and that I actually see in File Explorer, doesn't show up as a profile choice. How can I restore my old backed up profile, and will that solve my missing favicons problem?

Asked by blue_sky 6 days ago

Last reply by blue_sky 2 days ago

Firefox shutting off add ons

Over the past few days, I've been having an issue with Firefox suddenly disabling and turning off add ons. Specifically, I have the Adblock Plus add on, to block and stop… (read more)

Over the past few days, I've been having an issue with Firefox suddenly disabling and turning off add ons. Specifically, I have the Adblock Plus add on, to block and stop advertisements, spyware, and social media tracking. I will get a behavior in a website I'm not used to getting, like a window asking me if I wish to permit cookies, or sometimes a pop-up ad, and then I'll see that the ABP Stop Sign icon is no longer visible in the toolbar. I will have to go into the Add Ons control page, and click for it to be turned on again, and then go back and reload the page. What is happening here that Firefox is suddenly shutting down add ons? What is the solution to this?

Asked by Lancer 525 1 week ago

Last reply by Lancer 525 6 days ago

Data Breach?

Over the past 48 hours there have been at least ten breaches of my account. At first I assumed it was a breach of PayPal when someone used it to purchase a $3000 laptop o… (read more)

Over the past 48 hours there have been at least ten breaches of my account. At first I assumed it was a breach of PayPal when someone used it to purchase a $3000 laptop on Newegg. I figured it couldn't be Firefox because Mozilla is pretty good with that sorta thing and because the only fraud was via my PayPal account. Well ... just over an hour ago someone attempted to purchase a $2200 laptop with my Amazon account using a completely different payment method, and I received several emails in both my Gmail and Protonmail regarding several accounts which I did not create. Firefox is the only browser I use, and I have passwords stored in it; I'll have to change all of them and remove them to a thumb drive. But Firefox appears to have a data breach ongoing right now. I can share screenshots if necessary but I will have to redact personal information and that will of course take time.

Asked by ancapbarbie 6 days ago

Last reply by ancapbarbie 5 days ago

Password Breached (not Google Pwd) Extortion Emails Received

I just received the following extortion email (I use aol) '"I know leaddog49 is one of your password on day of hack.. Lets get directly to the point. Not one person has p… (read more)

I just received the following extortion email (I use aol)

'"I know leaddog49 is one of your password on day of hack.. Lets get directly to the point.

Not one person has paid me to check about you.

You do not know me and you're probably thinking why you are getting this email?

in fact, i actually placed a malware on the adult vids (adult porn) website and you know what, you visited this site to experience fun (you know what i mean).

When you were viewing videos, your browser started out operating as a RDP having a key logger which provided me with accessibility to your display and web cam.

immediately after that, my malware obtained every one of your contacts from your Messenger, FB, as well as email account.

after that i created a double-screen video. 1st part shows the video you were viewing (you have a nice taste omg), and 2nd part displays the recording of your cam, and its you.

Best solution would be to pay me $1094. We are going to refer to it as a donation. in this situation, i most certainly will without delay remove your video

My -BTC -address : 3Mupam8PLCSzNoHmg7ns9WzxA86DsCZRnu [case SeNSiTiVe, copy & paste it]

You could go on your life like this never happened and you will not ever hear back again from me. You'll make the payment via Bitcoin (if you do not know this, search 'how to buy bitcoin' in Google).

if you are planning on going to the law, surely, this e-mail can not be traced back to me, because it's hacked too.

I have taken care of my actions. i am not looking to ask you for a lot, i simply want to be paid.

if i do not receive the bitcoin;, i definitely will send out your video recording to all of your contacts including friends and family, co-workers, and so on.

Nevertheless, if i do get paid, i will destroy the recording immediately.

If you need proof, reply with Yeah then i will send out your video recording to your 8 friends.

it's a nonnegotiable offer and thus please don't waste mine time & yours by replying to this message."


I used the pword shown in the past but not on any of my current sites. The one site that has something similar (but the same) is an HTTPS site and I checked using SSL Trust and it shows the website has no vulnerabilities. I also checked on https://haveibeenpwned.com/ I've been pawnd 4 times but never that site and the latest was back in 2017. I run 2 antivirus programs (webroot and Windows Defender and neither detected or has reported any malware.

I assume I should ignore this extortion email, and I changed the pwd on the site with the similar one. Is there anything I need to do beside that?

Asked by akcroatian 5 days ago

Last reply by akcroatian 5 days ago

Random tab crashes - consistently with Google Calendar but others as well

If you go to Google Calendar and right click on an empty space Firefox consistently crashes. I've tried Firefox Safe Mode - still crashes. I've tried a new profile wit… (read more)

If you go to Google Calendar and right click on an empty space Firefox consistently crashes.

  1. I've tried Firefox Safe Mode - still crashes.
  2. I've tried a new profile with the same installation - still crashes
  3. I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes.
  4. I've tried a new user account in Windows 10 and new profile - no crashes.
  5. I've tried ``sfc /scannow`` - integrity is good.

It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details

Does anyone have any idea before I start a new user account?

Asked by brisdaz 2 weeks ago

Last reply by brisdaz 4 days ago

First Click on other than uncookied Twitter doesn't register

The newest version of Firefox, 79, is the only one that's been doing this. Every time I power up the browser, I try clicking my Twitter option, either in the bookmark ba… (read more)

The newest version of Firefox, 79, is the only one that's been doing this. Every time I power up the browser, I try clicking my Twitter option, either in the bookmark bar or in the highlights, if Twitter has cookies, it won't work unless I click it a second time. If I remove the cookies, it works the first time again, but will revert to not working the first time after power up after browsing Twitter even once.

Asked by Sir_Wysceroth 3 days ago

Last reply by Sir_Wysceroth 3 days ago