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"Secondary email must be different than your account email"

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is … (read more)

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is not assigned. When I try to add <preferred.email@domain.name> to my secondary email, I get the message: "Secondary email must be different than your account email"

I do not see this "account email" listed anywhere. Where do I find it, and how can I change it?

Many thanks, bd89

Asked by bigdata 1 month ago

Last reply by Einar Páll 3 weeks ago

Transfer tab to an other divice

Hello I want to send my open tabs from my old PC to my new PC. But when i do it whith Sync, only a part of them are open on the new divice. I have a lot of tabs, over 400… (read more)

Hello I want to send my open tabs from my old PC to my new PC. But when i do it whith Sync, only a part of them are open on the new divice. I have a lot of tabs, over 400, and only a hundred open. If I select the following tabs for the transfer, nothing is happening. Need help please.

Ps : sorry for my english, it's not my language

Asked by deman1 6 days ago

Last reply by cor-el 6 days ago

My account was hacked I want it locked

My pc got hacked through the my Firefox api keys, took all my crypto my emails, what can I do if I’m locked out of everything. There is no way to lock your account from o… (read more)

My pc got hacked through the my Firefox api keys, took all my crypto my emails, what can I do if I’m locked out of everything. There is no way to lock your account from outside. When they have access to everything you can’t do anything. Now this scammer, he literally runs a scam site has all my info. Google doesn’t have a number to call. Yahoo lady was an idiot, I said I’ve been hacked I want my account locked down they can’t do that. He changed the carts on my pc and deleted the recovery drive. Had access to my phone and did the same to that. Stole most or all of my crypto and there’s no recourse to these people the government is spending trillions of dollars, they can’t setup a number to call. This guy has stole millions from his scam site. Ruined my life and no one does anything. I’m literally on leave from work because I’m a manic depression with suicidal tendencies. I just want a person to talk to who can help. Google, one of the biggest companies in the world has no call center. How ridiculous is that. All my money I had. All my private information stolen. My I’d, my ssn, all my passwords. They need a simple button that says if you’ve been hacked click here. Even if you haven’t and someone is just doing it, it’s better than all the negatives that these people can cause. These losers hide behind the internet ruining lives and these huge companies make it so hard to do anything because they don’t care. They don’t care, we’re just the little people. Its insane that google doesn’t have a number to call for hacks. All companies should because it’s so common and these people are making more money I’ll make in my entire life by sitting behind there desk ruining people’s lives. I’m so beyond every feelings in the world. If this guy was in front of me I would destroy him physically. Firefox lock my damn account . Lock it, follow everything they do, get their Ip if possible, infect them, STOP THESE PEOPLE FROM RUIN LIVES PLEASE


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by debhutch25 5 days ago

Last reply by Chris Ilias 5 days ago

Head in my homepage is totaly wrong

bold text My Homepage is totaly wrong! I can see it in both Crome and Edge without problem but then bad securety. I prefere firefox Help PLEASE Background color gone in h… (read more)

bold text My Homepage is totaly wrong! I can see it in both Crome and Edge without problem but then bad securety. I prefere firefox Help PLEASE

Background color gone in head, picturs and links in wrong place. Text is like an old typwriter.

Saga-Lena Nilsson

Asked by saga-lena.nilsson 5 days ago

Last reply by jscher2000 5 days ago

Web push from different sites is not working on Firefox

Web push notifications from different sites is not working on Firefox. This is also not the problem of the particular websites (I have checked using other browser e.g. Ch… (read more)

Web push notifications from different sites is not working on Firefox. This is also not the problem of the particular websites (I have checked using other browser e.g. Chrome where the web push is working fine for the same websites). Please suggest what can be done to fix this issue.

Asked by Soumitra 20 hours ago

Last reply by cor-el 17 hours ago

  • Archived

I can't see anything to confirm that I'm not a robot! The box is empty.

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What setti… (read more)

I'm using FF 3.6.8 on a Mac with OS 10.6.4. I can't see any words in the box where I'm supposed to confirm that I'm not a robot, so I can't start Firefox Sync. What settings may be wrong?

Asked by Elmerot 10 years ago

Last reply by John99 10 years ago

  • Archived

e for the iPhoneAfter downloading Firefox Hom, I restarted Firefox but was not prompted to create an account.

I was emailed instructions for installing the free Firefox Sync add-on on my desktop. After successfully installing the add-on (Step 1) after Firefox restarted I was not … (read more)

I was emailed instructions for installing the free Firefox Sync add-on on my desktop. After successfully installing the add-on (Step 1) after Firefox restarted I was not prompted to create an account (Step 2). So I'm stuck.

Asked by mnicholas@unica.com 10 years ago

Last reply by Michael Verdi 10 years ago

  • Archived

Firefox Sync: Must all Firefox versions be the same?

My laptop uses Firefox 3.6.8, but my Windows XP desktop is stuck at Firefox 3.0.19. (Firefox crashes when I use 3.5 or 3.6 on my XP system. I've never been able to debug … (read more)

My laptop uses Firefox 3.6.8, but my Windows XP desktop is stuck at Firefox 3.0.19. (Firefox crashes when I use 3.5 or 3.6 on my XP system. I've never been able to debug the reason.)

So, will Firefox Sync work with this mix?

Thanks

Asked by ddrane 10 years ago

Last reply by TonyE 10 years ago

  • Archived

Sync won't install. I've tried several times on both XP and Vista machines, and after install/restart - nothing. No desktop icon, no screen prompts - its like nothing happened. Feels like a waste of time!

How much more detail can I add? I've got Firefox 3.6.8; I've tried to set up Home - but similar experience. I re-open Firefox and everything is exactly as it was. I've… (read more)

How much more detail can I add? I've got Firefox 3.6.8; I've tried to set up Home - but similar experience. I re-open Firefox and everything is exactly as it was. I've downloaded to both my XP desktop (and was charged $1 by iTunes for Sync, even though it's shown as 'Free'!), and - nothing. The download process looked OK, but after re-start, there were no on-screen prompts on restart, no desktop icon, nothing - not even a saved file in 'downloads' - my default location. I'm in the UAE, btw.

John

Asked by john_wigham 10 years ago

Last reply by cor-el 10 years ago

  • Archived

when trying to set up sync, why does it always tell me invalid email address?

I've downloaded Sync, I registered and signed up for Firefox add-ons. When I try to set up Firefox Sync.. I type in my username, password, then when it comes to email add… (read more)

I've downloaded Sync, I registered and signed up for Firefox add-ons. When I try to set up Firefox Sync.. I type in my username, password, then when it comes to email address, whatever letter I type first a red/white X box comes up saying invalid email address. Why?

Asked by BootyGuy 10 years ago

Last reply by rinehart 10 years ago

  • Archived

Installed sync on Firefox 3.6.8. I receive error message: Server Incorrectly Configured. How to fix it?

I installed Sync on Windows XP Home Edition, Firefox 3.6.8, with Zone Alarm and AVG anti-virus. Sync is not updating, instead it produces error message: Server Incorrectl… (read more)

I installed Sync on Windows XP Home Edition, Firefox 3.6.8, with Zone Alarm and AVG anti-virus. Sync is not updating, instead it produces error message: Server Incorrectly Configured and hangs up. How to fix it?

Asked by januszb 10 years ago

Last reply by jscher2000 10 years ago

  • Archived

Why do I have to Setup Sync everytime I open Firefox? Shouldn't it stay setup once you do it until you disconnect?

I have to setup Sync everytime I open Firefox. I'm using sync on 3 different computers and I have to re-set it up on all 3 of them everytime I open Firefox. How can I mak… (read more)

I have to setup Sync everytime I open Firefox. I'm using sync on 3 different computers and I have to re-set it up on all 3 of them everytime I open Firefox. How can I make it so that once it is setup I don't have to do it again?

Asked by TimOwen 10 years ago

Last reply by xxswfxx 10 years ago

  • Archived

I don't remember my firefox sync username.

I uninstalled Firefox 4 beta 5 and all the data from Firefox Sync. I don't remember my username for Sync. I'm wondering if there is a way that I can recover my username. … (read more)

I uninstalled Firefox 4 beta 5 and all the data from Firefox Sync. I don't remember my username for Sync. I'm wondering if there is a way that I can recover my username.

Asked by xingfi 10 years ago

Last reply by cor-el 9 years ago

  • Archived

Where do I set up my account for Firefox Sync? I downloaded Firefox Home on my iPhone and

I downloaded Firefox Home on my iPhone. I downloaded Firefox Sync on my PC. After I restarted Firefox, I did not receive prompts to set up a Sync Account. Where can I… (read more)

I downloaded Firefox Home on my iPhone. I downloaded Firefox Sync on my PC. After I restarted Firefox, I did not receive prompts to set up a Sync Account. Where can I do this?

Asked by trudyshaw 10 years ago

Last reply by the-edmeister 10 years ago

  • Archived

FF Sync Captcha Field is Blank

I cannot set up Firefox Sync. Every time I get to the captcha field, it appears blank and I can't get any farther. The blank captcha field only occurs in FF Sync. What … (read more)

I cannot set up Firefox Sync. Every time I get to the captcha field, it appears blank and I can't get any farther. The blank captcha field only occurs in FF Sync. What do I do now?

Asked by K011322 10 years ago

Last reply by kawika 10 years ago

  • Archived

I forgot my "secret phrase"...is there a "hint" facility?

I have sync set up at home, but my phrase is required (in addition to username & password) when setting it up on my work PC. Can my phrase be sent to me (at the emai… (read more)

I have sync set up at home, but my phrase is required (in addition to username & password) when setting it up on my work PC. Can my phrase be sent to me (at the email address I signed up with)?

Asked by dbswinford 10 years ago

Last reply by TonyE 10 years ago