• Archived

Accessibility of FF tabs, bookmarks, toolbars

Despite incessant FF versions/updates and obvious complaints and demands from FF users, FF Quantum fails to provide FF users with simple settings for changing font/font s… (read more)

Despite incessant FF versions/updates and obvious complaints and demands from FF users, FF Quantum fails to provide FF users with simple settings for changing font/font style/font size of FF tabs/bookmarks/toolbars! Prior to Quantum FF57, the easy to use add-on Theme Font & Size Changer worked but yet despite FF user complaints, no Quantum version (now FF62!!!!!!!) integrates the accessibility features and functionality of such add-on. We need FF tabs in arial black font, e.g.! Inexcusable! Pisses us off! Time to switch browsers!

Asked by InaccessibleFF 1 year ago

Last reply by Shadow110 1 year ago

  • Archived

cant add bookmarks

I downloaded firefox 49.0.2 due to some programs i have to run not working on the updated version. (changing laptops, i downloaded on another laptop 6-12 months ago witho… (read more)

I downloaded firefox 49.0.2 due to some programs i have to run not working on the updated version. (changing laptops, i downloaded on another laptop 6-12 months ago without the issue) unable to add bookmarks, ran through all the troubleshooting ideas & none seemed to work. tried everything i could think of but nothing seems to work, uninstalling & reinstalling, restarting firefox, restarting comp, running in safe mode to rule out add ons etc

Does anyone have any suggestions as its rather annoying without bookmarks?

Thanks

Asked by coli89 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox updated to version 62.0 and started getting intrusion attempt blocked by Norton

I just started having this issue today after Firefox updated to version 62.0. Norton listed Attacker URL https://reddleops.pro/ciDJ9e6ZbX2.5NI/SRW/QX9fMjjMkRweO/TVI/1VMBS… (read more)

I just started having this issue today after Firefox updated to version 62.0. Norton listed Attacker URL https://reddleops.pro/ciDJ9e6ZbX2.5NI/SRW/QX9fMjjMkRweO/TVI/1VMBSd0KyAOiTCAY5fMBz/Y/5/

Network traffic was detected that matches the signature of a known attack. The attack was resulted from C:\Program Files\Mozilla Firefox.exe.

Asked by Rtippitt 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

OCSP is not working on Firefox

Hi I have a website configured with OCSP, it working fine on all web browsers (IE, Edge, Chrome, Safari etc.) except FireFox Getting Error code: MOZILLA_PKIX_ERROR_OCSP_… (read more)

Hi

I have a website configured with OCSP, it working fine on all web browsers (IE, Edge, Chrome, Safari etc.) except FireFox

Getting Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

checked with SSLLabs, OCSP is enabled and there is no issue.

Thanks

Asked by khankhayam 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Fonts are displaying pixelated - Have not changed any settings / tried reinstall etc

Within the last 1-2 weeks some fonts in emails have been displaying pixelated, these are websites I use every day and they were perfect resolution before. I have not chan… (read more)

Within the last 1-2 weeks some fonts in emails have been displaying pixelated, these are websites I use every day and they were perfect resolution before.

I have not changed any settings in firefox. I have cleared cache and done fresh reinstall of firefox and the issue persists. I have also been through trouble shooting with individual website supports and they cannot resolve the problem. The issue seems to be with firefox as these display ok on Chrome. I have made sure my zoom is 100% and to remove formatting from the emails.

I am not sure what else to try or what settings to check as I haven't personally changed settings myself. Maybe something new in recent updates?

Thanks

Asked by Alaurajane 1 year ago

Last reply by Alaurajane 1 year ago

  • Archived

FireFox opens but does not render the window, it flickers in and out but cannot be seen after a few seconds

When I open Firefox it flickers open and you can partially see some of the browser, once loaded it completely disappears.But is still the in-focus window, I can see the c… (read more)

When I open Firefox it flickers open and you can partially see some of the browser, once loaded it completely disappears.But is still the in-focus window, I can see the cursor flashing in the screen that would normally be on the default FireFox search bar. Even though I cannot see it, I still have an icon in the task tray, If I press F11 to go full screen , the browser opens and is visible and functional. If i leave full screen after that the firefox becomes a low res white screen. See attached images.

- I have tried a full uninstall and deleting program files folder and then re-installing - I have uninstalled and installed Firefox 63 Beta - I have deleted and recreated a new profile - I have renamed the xulstore.json file in the profile and a new one created - I have adjusted the FireFox performance settings to no hardware acceleration - I have tried in private browsing - I have tried opening FireFox in safe mode - same behavior - I have removed and disabled any and all plugins.

Asked by catalyph 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

Why did Firefox suddenly stopp launching? (Mac)

System: MacBook Pro (Retina early 2015) @2,7GHz i5 OS: macOS High Sierra 10.13.6 Today after trying to open a random website out of my Mail-App, Firefox did't open. Now, … (read more)

System: MacBook Pro (Retina early 2015) @2,7GHz i5 OS: macOS High Sierra 10.13.6

Today after trying to open a random website out of my Mail-App, Firefox did't open. Now, when launching the Firefox-icon in the dock, it does the little jumping-animation, but after that nothing happens. No error-message either.

Before that, Firefox functioned perfectly. I can't remember installing any updates or changing any preferences today.

I tried reinstalling Firefox (clean reinstall) as described in several other posts. Also tried the suggestions on the Mozilla Support-Page ("Firefox won't start - find solutions"). Opening Firefox in Safe Mode or by holding the option-key also didn't work.

Would really appreciate your help, thanks.

Edit: When moving and launching Firefox from another drive (SD-Card or initial "virtual" Firefox-drive) it somehow workes!

Asked by coffeenator1 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

Resetting lost passwords

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Del… (read more)

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Dell), all of my saved logins are removed.

After some checking, I found that the actual logins file had been changed from "logins.json" to "logins.json.corrupt".

Why Firefox is doing this is anybodies guess, but it may have something to do with the actual passwords themselves containing characters that it doesn't like.......

Easy resolution - find the "corrupt" file and rename it!

Using Windows Explorer, you will need to make hidden files visible, then go to (User)>Appdata>Roaming>Mozilla>Firefox>Profiles>(71r822oe.*********), then scrol down to "logins.json.corrupt" - select, rename, "logins.json", agree to the change warning, and exit. All now works as before.

(The bits in brackets will be your own name and registry entry)

Please, Mozilla - can you try and stop this happening in the first place ?

Asked by MichaelM46 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to prevent all bookmarks disappearing and not be retrievable?

Twice in the past couple of months I have lost all my bookmarks. I have tried everything Support suggested. No suggestions have been able to solve this bug. How can this … (read more)

Twice in the past couple of months I have lost all my bookmarks.

I have tried everything Support suggested. No suggestions have been able to solve this bug.

How can this be permanently prevented (other than daily backup)?

On a desktop using Windows 7.

Asked by bulldwang 1 year ago

Last reply by bulldwang 1 year ago

  • Archived

Youtube Slight Hiccup in Playback

Though YouTube videos play well, every 10-30 seconds or so, there's a frame or two where it goes back a quarter to half of a second. I've tried using the h246ify plugin a… (read more)

Though YouTube videos play well, every 10-30 seconds or so, there's a frame or two where it goes back a quarter to half of a second. I've tried using the h246ify plugin addon, but it changed nothing. I see problems with video and audio playback are quite common in Firefox, but I haven't seen too many in Quantum (especially something so little as a random stutter). Any help is greatly appreciated, though it's not a very game-breaking problem (I've had this issue since Quantum came out and I installed Windows).

Asked by CJBurkey 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Problem: Some downloads like Vivaldi 2.1 for Windows released today are stuck at 0 bytes/sec in Firefox 63.0 Stable (October 25, 2018)

Sometimes stopping and then immediately restarting what I'm trying to download in Firefox three or four times gets Firefox to download the file to my OneDrive. But in thi… (read more)

Sometimes stopping and then immediately restarting what I'm trying to download in Firefox three or four times gets Firefox to download the file to my OneDrive. But in this case, it doesn't. I want to overwrite the old Vivaldi 2.0 installer file in my OneDrive programs folder with the new Vivaldi 2.1 installer file (.EXE) in my OneDrive "Programs" folder. I'm glad in addition to Firefox reaching version 63.0 Stable two days ago, Vivaldi has reached version 2.1 today. Firefox 63 Stable has many bugs that are easy to notice and need fixing sooner rather than later in my experiences and opinion.

  • Archived

Firefox now holds a lock for places.db during the whole time it is open

Since the last couple of days, I see that Firefox holds a lock for places.db for the whole time while Firefox is open. The problem manifests itself when I use alfred work… (read more)

Since the last couple of days, I see that Firefox holds a lock for places.db for the whole time while Firefox is open. The problem manifests itself when I use alfred workflow to do a search for a firefox bookmark by a keyword. I see that the workflow written in Python crashes with

`sqlite3.OperationalError: database is locked`

When I close Firefox, the script is working fine. When I open it again - the script is not operational again. Tried safe mode - the same result.

This was working fine for years and the symptom points that it was changed recently and now Firefox holds a lock during the whole time it is open. I guess previously the database lock was acquired per bookmark write transaction.

FF 63.0 macOS

Is it a known issue? Why was this change made?

Thanks!

Asked by dmfigol 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

Why is Firefox automatically opened to the https://kbb.com website every morning?

Lately, every morning when I open my laptop ( I only use blank screen) Firefox is already open to the http://kbb.com website. This is on a Windows 10 laptop. I cannot fin… (read more)

Lately, every morning when I open my laptop ( I only use blank screen) Firefox is already open to the http://kbb.com website. This is on a Windows 10 laptop. I cannot find anywhere in Firefox settings that is telling this site to start up nor any reason for Firefox to even be open. I definitely shut Firefox down when I'm finished browsing. There are some 'Recent Highlights" and one of them is showing that page, but I am unable to remove them.

Asked by Jokerin 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes

Hi, i have many crashes of firefox tabs and the whole browser lately. The same happen in my chrome browser. The crash happens while watching a video or while surfing the … (read more)

Hi,

i have many crashes of firefox tabs and the whole browser lately. The same happen in my chrome browser. The crash happens while watching a video or while surfing the internet. All of the time i do nothing active on a website or a video an the tab or browser crashes. I checked my system for new drivers and installed it. Perhaps it is something with my anti virus programm (avast)?

This are the last crash-ids i sended:

bp-cce3b92f-58f1-43a4-aee0-1049e0181029 bp-08cf9d2a-9ef6-4b48-bd25-a99190181029 bp-ee258957-df55-437a-94c1-d1b0d0181029 bp-148944ff-7ff1-44f4-b528-b40fe0181026 bp-1684270f-7c71-4953-8369-019e90181013 bp-f3010cc3-bb44-47ba-8829-e707f1180624

Thank you for your time.

Best regards

Christoffer

Asked by Dulatus 1 year ago

Last reply by Dulatus 1 year ago

  • Solved
  • Archived

Is the website "firefoxsupport.org" legit? I may have been hacked by them

I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). Found this website firefoxsupport.org and they seem legit. A… (read more)

I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). Found this website firefoxsupport.org and they seem legit. After chatting with them via their online chatbox (no red flags), i gave them permission to call me, And the guy seemed very knowledgeable and professional (still no red flags). So i gave him permission for remote access. He claimed i was infected with some kind of trojan, and was asking for money to fix it, and also there was timepressure. Those were red flags for me so i hung up and broke the connection. But now i my firewall is down and internetconnection gone.

Asked by BassD 1 year ago

Answered by James 1 year ago

  • Archived

Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (read more)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Profile lost during update

Initially installed FF version 63 on 10/10/ 2018 and has exceeded my expectations. I launch it today and everything is gone. It looked like a fresh install. I got a mome… (read more)

Initially installed FF version 63 on 10/10/ 2018 and has exceeded my expectations. I launch it today and everything is gone. It looked like a fresh install. I got a momentary notification that Firefox had updated successfully. This issue is similar to https://support.mozilla.org/en-US/questions/1223868. I do have a "Old Firefox Date" folder on my desktop. I added a new Profile and copied the necessary files from the folder on my desktop. Problem is...no bookmarks, favicons, login info, etc. I'm not real happy about this because Firefox has the ability to delete profiles and add new ones without notification and then corrupt or lose all my old info. I can't believe I allowed Firefox to update without notification. First of all, what happened and secondly , how do I get info back that isn't where it's supposed to be?

Asked by cactusdr 1 year ago

Last reply by jscher2000 1 year ago

  • Solved
  • Archived

Why have some trusted sites stopped loading with Firefox 63?

Ever since I upgraded to Firefox 63, several trusted websites have stopped loading; instead I get sent to an error page with: Your connection is not secure The website tr… (read more)

Ever since I upgraded to Firefox 63, several trusted websites have stopped loading; instead I get sent to an error page with:

Your connection is not secure

The website tried to negotiate an inadequate level of security.

<www.thestar.com> uses security technology that is outdated and vulnerable to attack. An attacker could easily reveal information which you thought to be safe. The website administrator will need to fix the server first before you can visit the site.

Error code: NS_ERROR_NET_INADEQUATE_SECURITY


This also occurs with https://download-installer.cdn.mozilla.net/pub/firefox/releases/63.0.1/win32/en-US/Firefox%20Installer.exe

Is the problem at my end or theirs? If the former, what do I need to do to return to the behaviour for FF 62?

Asked by asraskin 1 year ago

Answered by cor-el 1 year ago

  • Archived

Why do upgrades remove all extensions, passwords, etc. I am so tired of having thise issue...

1. There are so many different Firefox versions and they keep adding. Which one is the best??? 2. Every time you upgrade all my data seems to disappear, Extensions, ad… (read more)

1. There are so many different Firefox versions and they keep adding. Which one is the best???

2. Every time you upgrade all my data seems to disappear, Extensions, add-ons, saved logins which I have saved under Privacy & Security. In addition, why each time I logout, the check-mark I have checked asking to save logins & passwords has to be checked every time I sign in. I assumed that this should remain checked, since if you don't, and make changes, the new login is not saved????

3. Are you behaving as Windows? The reason I changed to your software was that you seemed to be more understanding of customer issues.....

4. It's all very nice to come up with new features, but the features that are now should be working efficiently. Once that occurs, then indeed promote new and better features.

5. Make it easier to understand, i.e., use examples, terminology that is for average users, don't try to impress with all the jargon is used by computers experts. Remember, all customers have different levels of knowledge, so please keep this in mind, PLEASE....

I would appreciate a response to these issues. I am hoping that this will be done in a short time.

Regards,


[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by Joyce 1 year ago

Last reply by Pj 1 year ago