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  • Archived

Downloading and Opening docx Firefox appends doc onto file

I am using Hotdocs portal, which is an in-house document assembly tool. Firefox is the recommended browser, but it is recently handling 2016 docx files incorrectly. Whe… (read more)

I am using Hotdocs portal, which is an in-house document assembly tool. Firefox is the recommended browser, but it is recently handling 2016 docx files incorrectly. When we choose a file on the portal site (internal site), we go through the interview and are presented with a link to "download" the assembled file. When you click that link, a pop-up appears showing the file name as abc.docx but then says it is a Word 97 - 2003 document, even though it is not. The original template is not. If I choose to open the file, it ends up opening and showing as abc.docx.doc If I save the file, instead of opening it, it saves as abc.docx.

If we run this same process in IE/Edge, the file opens as abc.docx as it should. I have uninstalled Firefox and reinstalled. Is there anything that could be causing this? I've tried a bunch of troubleshooting steps and nothing seems to change this outcome.

Thank you.

Asked by misscrf 6 months ago

Answered by cor-el 6 months ago

  • Solved

Firefox 77 opens to newtab page instead of homepage

When opening firefox it opens to newtab instead of my homepage which is Yahoo. If I click on the home button it will go to my homepage but I shouldn't have to do that eve… (read more)

When opening firefox it opens to newtab instead of my homepage which is Yahoo. If I click on the home button it will go to my homepage but I shouldn't have to do that every time. I have cleared the cache and it will work once or twice only then back to the newtab page.

Asked by densyl93 5 months ago

Answered by densyl93 5 months ago

  • Solved
  • Archived

Copy/Paste not working

As the title indicates, copy/pasting does not work. I'm on Windows 10, have installed Firefox about two days ago (I've recently switched to it) so the version of FF is up… (read more)

As the title indicates, copy/pasting does not work.

I'm on Windows 10, have installed Firefox about two days ago (I've recently switched to it) so the version of FF is up to date. I've looked up a few fixes before posting and they didn't work:

- Tried booting FF on safe mode and it didn't fix the issue - it clearly isn't caused by an add-on (and I've never had this issue in my previous browser with nearly the same add-ons installed). - other people seem to have had the exact same issue multiple times and it's lasted for years, so it's clearly a problem on FF's end.

Here is the issue described more specifically: Copying things from a tab from FF and into the online version of Word does not work - when I try to, the intended selection: - disappears a few seconds after I've pasted - or it does not appear at all - or when it does, it erases the entire sentence it was pasted next to it, which you can imagine is absolutely bothersome.

I've also tried to copy/paste statistics from a site called archiveofourown.org onto another FF tab. - What ended up being copied is only the last character of the entire content I was trying to paste, which I think suggests there's some issue with what's contained in the clipboard.

I'm mentioning these two websites because I'm guessing that something about them is probably conflicting with the copy/paste feature, however I'm hoping no one will have the gall to tell me it's those websites' faults and that I should just stop using them.

When pasting (while having hopefully copied the former selected content- and no, it wasn't the case), it always pastes the content which was last copied into the clipboard prior to that very attempt, which shows that the clipboard's content was not refreshed with the last selected copied one.

I'm surprised to see that FF has had such a glaring issue for years and for many other users, and updates have never given a fix for it. I'd like this issue to be fixed properly, because I'd hate to have to switch back to my previous browser. FF sports so many nice features that other browsers don't have, and it'd be a shame to ruin the experience with a bug so basic as the copy/paste feature being broken.

Asked by yumiifmb 8 months ago

Answered by user1321319 8 months ago

  • Solved
  • Archived

Almost every site is broken in Firefox 77

I just upgraded to Firefox 77, x64, Windows 10 2004. Firefox 76 already broke LockWise - https://support.mozilla.org/en-US/questions/1287008 Now Firefox 77 breaks 99% of … (read more)

I just upgraded to Firefox 77, x64, Windows 10 2004.

Firefox 76 already broke LockWise - https://support.mozilla.org/en-US/questions/1287008

Now Firefox 77 breaks 99% of all websites. (See attached screenshot.) www.example.com www.google.com www.wikipedia.org etc

Somehow, support.mozilla.org works, UNTIL I try to log in.

I've tried incognito mode, safe mode, etc. When I change charset of the page, the text displays differently, but it's still a useless mishmash.

--- BUT --- when I open developer tools, click the HTML request and click the Response tab, the HTML renders correctly there.

Asked by milan2 6 months ago

Answered by cor-el 5 months ago

  • Solved

Frequent Firefox Crashes

I am very disappointed with Firefox because of VERY FREQUENT CRASHES! I have the following crash reports: bp-2544f95b-926b-4b8f-b0e1-6c9740200720 7/19/2020 8:43 PM bp-0… (read more)

I am very disappointed with Firefox because of VERY FREQUENT CRASHES! I have the following crash reports:

bp-2544f95b-926b-4b8f-b0e1-6c9740200720	7/19/2020 8:43 PM
bp-0b9fdd52-483e-4581-97d5-861d10200619	6/19/2020 4:06 PM
bp-5b3993e3-5adc-4e32-b802-ce4c20200619	6/19/2020 1:13 PM
bp-3c2a8dd5-3a51-47cc-8839-def410200405	4/4/2020 9:09 PM
bp-03a34b6a-6a74-4dd7-912e-1f13e0200720	7/19/2020 8:43 PM
bp-cdb8fe65-262e-4996-b7fe-49d5e0200720	7/19/2020 8:43 PM
bp-68d37e22-b489-4d63-8510-4a1590200720	7/19/2020 8:43 PM
bp-afc84b54-9e95-4cde-ba08-004910200720	7/19/2020 8:43 PM
bp-5bf341c1-bd41-4dca-8265-3317a0200720	7/19/2020 8:43 PM
bp-8be1cee7-a3c6-40d6-ba06-dad220200720	7/19/2020 8:43 PM
bp-30bdb348-5713-4934-afc7-23ade0200720	7/19/2020 8:43 PM
bp-9d81d0a3-2cb8-4924-97e3-add9e0200720	7/19/2020 8:43 PM
bp-bcccc6a2-4cf3-44ec-95db-690590200720	7/19/2020 8:43 PM
table end

I have run Firefox in Safe Mode, and I still get the crashes, often on a Checkout page after getting an order together. My software is updated to the latest versions available, and I have kept my security up to date. If we cannot find a fix to stop all this crashing, I'll have to give up on Firefox as being highly unreliable. Since I am totally blind, RELIABILITY IS VERY IMPORTANT TO ME!

Asked by Dave 4 months ago

Answered by cor-el 4 months ago

Firefox Stutter every 10 seconds (not sessionstore related ?)

Hello, I recently had to switch back to my laptop and noticed that firefox is micro-stuttering (missing a couple of frame at worse) at a somewhat regular interval. Which … (read more)

Hello,

I recently had to switch back to my laptop and noticed that firefox is micro-stuttering (missing a couple of frame at worse) at a somewhat regular interval. Which is very noticable and head-ache inducing when watching a youtube video.

I tried to disable every plugins that I have, switching to a new profile, setting browser.sessionstore.max_tabs_undo and browser.sessionstore.max_windows_undo to 0, closing everything in the background, clearing cookies caches and etc.

Nothing worked, I noticed that disabling window's "Hardware-Accelerated GPU Scheduling" helped. With it on I've got a very regular micro stutter (every 10 seconds) whereas with it turned off I "only" get a microstutter once every 20/30 ish seconds. Therefore I suspect some shenanigans with optimus drivers but I don't know for sure how to confirm. I tried to force firefox to use the integrated gpu with nvidia pannel but it didn't help.

I would have capture a video to show off the problem but everytime I start recording (with lenovo's nerve sense capture software) the problem totally disappears !

Anyone have any ideas about what could be happening / how to diagnose more precisely the problem ? Thanks for reading.

specs :Windows 10 (x64), Firefox 78.0.1 (x64), Intel Core i5-7300HQ, optimus GPUS : Intel HD Graphics 630 + NVIDIA GeForce GTX 1060 (Max-Q)

Asked by aramirg 4 months ago

Last reply by aramirg 4 months ago

  • Archived

When I press the letter "T" on the keyboard it refreshes the page.

Installed Firefox 75 and then 76 on Windows 7 embedded (32 bit) on a thin-client. No errors. When I press the letter "t" on the keyboard it refreshes the page. I have tri… (read more)

Installed Firefox 75 and then 76 on Windows 7 embedded (32 bit) on a thin-client. No errors. When I press the letter "t" on the keyboard it refreshes the page. I have tried this on several input fields on this specific webpage and it has the same outcome. This only happens if I use a lowercase t -- shift-t and T (using caps-lock) does not refresh.

This occurs on a specific page on my internal network. I reproduced this on 3 computers running the same versions of everything. Reinstalled windows and Firefox and same problem.

Another Windows 7 computer running Firefox 56 does not have this symptom so my next step was installing Firefox 56 which worked. I installed each version incrementally until I found where this started - version 64 works fine, version 65 refreshes when I press "t".

I am so confused.

Asked by Renen 6 months ago

Last reply by the-edmeister 4 months ago

  • Solved

Maximizing Firefox's window will result in a portion being hidden behind dock Mac OSX CATALINA

I am on Catalina OSX and when I press the maximize button (Alt + the green button, just so you know I am not making it full screen), or double click the top bar of firefo… (read more)

I am on Catalina OSX and when I press the maximize button (Alt + the green button, just so you know I am not making it full screen), or double click the top bar of firefox, it stretches the window all the way down resulting in the dock hiding a portion of it. This is the only app that has this behaviour and I tried looking around in firefox's settings to no avail :(

I can manually resize the window so it won't overlap with the dock but as soon as I quit and come back to it, it resets to the original problematic size.


Please help ! Pretty pretty pleeeease!

Thanks for your time and I hope every one of you is safe in these dire times!

Asked by cyrgabriel 4 months ago

Answered by ARMAN KHAN 4 months ago

incorrect checksums of downloaded Firefox

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/… (read more)

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/pub/firefox/releases/<Version>, e.g. http://releases.mozilla.org/pub/firefox/releases/78.0.1/SHA256SUMS Up until release 77.0 the hashes matched but for 77.0.1 and also the current release 78.0.1 the hashes do not match, neither SHA256 nor SHA512. For "win64/de/Firefox Setup 78.0.1.exe" the SHA256 hash should be 56cff68e3f0cb76a6404d675f7e1bacc40ebaba7bbb5cadcb4950378656ab0a6 but the calculated hash is 8e69755f257aba44b6bbe5079e17f3bff8b62ddc27de9e1c479686e9ad871dfb When checking at virustotal, the file is recognized as scanned before and the displayed hash is the one I calculated, so at least my downloaded file is equal to the file other persons downloaded. Could it be that since v77.0.1 the published hashes are incorrect?

Asked by juergen.renner1 5 months ago

Last reply by cor-el 4 months ago

  • Solved

Updated to 78.0.1 (64-bit)

Just updated to the latest version but when I load up Firefox and select a website, it isn't loading the page. I've tried other browsers and these work. I've cleared my c… (read more)

Just updated to the latest version but when I load up Firefox and select a website, it isn't loading the page.

I've tried other browsers and these work.

I've cleared my cache and history and reset my connection and still the same, won't load a page.

Asked by chris_godfrey01 5 months ago

Answered by FredMcD 5 months ago

  • Archived

So i just updated firefox and half of my extensions are not working (uBlock Origin, Stylish, Etc)

my uBlock is on but ads still play on youtube my stylish doesn't have any of the styles i've installed anymore and every time i try to install a new one firefox freezes … (read more)

my uBlock is on but ads still play on youtube my stylish doesn't have any of the styles i've installed anymore and every time i try to install a new one firefox freezes firefox color no longer automatically applies my theme (i have to go find the website and select it) and i lost the ability to load outlook.com/owa but thanks to a trick another user here (FredMcD) taught me (Manage data/Forget this site) i was able to regain access to it.

Also I would hope that it goes without saying but any responses suggesting Resets/Nukes will be ignored and reported. Let's try to work together to get this issue sorted out.

Asked by Sin Shadow Fox 7 months ago

Last reply by Sin Shadow Fox 5 months ago

New Keyboard Input Problems

Sorry that I don't know the version when this started, but within the last couple of months I have noticed that keyboard inputs are being processed incorrectly in many pl… (read more)

Sorry that I don't know the version when this started, but within the last couple of months I have noticed that keyboard inputs are being processed incorrectly in many places.

The CMail web interface is one example. At the moment, in almost every GMail that I compose, I find "pieces" of things that I type in the wrong place. For example, I'll see a character on the end of a word somewhere in the message and notice that the same character is missing from a word later in the paragraph.

I also use some keyboard macros, and this new behavior has essentially stopped the use of these macros in FF.

One good example is that, for years, I have used a macro to dial voice calls using Google Voice. When google force the change to the new (green) version of Google Voice about six months ago, I had to spend several hours testing timing "delays" to get the macro to work in the new interface.

Those changes worked until the keyboard input problems started sometime in the last couple of months and the dialing macro not only became unusable, editing the timing delays didn't help.

If I fire up Chrome and use the same macro that fails in FF in Chrome, the macro works flawlessly in Chrome.

Beverly Howard

Asked by BevHoward 5 months ago

Last reply by BevHoward 5 months ago

Firefox tab preview in taskbar

I have a problem that has been driving me nuts for the better part of a year. All of a sudden I can only see one tab preview on the windows taskbar (Windows 10). The st… (read more)

I have a problem that has been driving me nuts for the better part of a year. All of a sudden I can only see one tab preview on the windows taskbar (Windows 10). The strange thing is I have the exact same install (I copied the profile files) on two virtual machines. One is Windows 7 Pro, the other Windows 8.1 Pro. I have the same issue on the Windows 7 machine, but on the Windows 8.1 machine it works as it should. I have added images to show you what I'm talking about. Any help would be greatly appreciated. Thank you.

Asked by williamstokesberry 5 months ago

Last reply by McCoy 5 months ago

Zendesk disabling right click for all open tabs in Firefox

When I use Zendesk (my company's chosen support ticket solution) it is disabling my ability to right click in any other open tab/window. When I close Zendesk, close Firef… (read more)

When I use Zendesk (my company's chosen support ticket solution) it is disabling my ability to right click in any other open tab/window. When I close Zendesk, close Firefox, and reopen all the other tabs/sites besides Zendesk, my right click function is restored.

I have no clue what the Zendesk site is doing that is causing this, but I'm wondering if Firefox has a way for me to disable that for the Zendesk site, while still being able to use it's functionality.

Asked by nicholasdavidhill 5 months ago

Last reply by Pallavi kumari 5 months ago

  • Solved

Firefox started getting flagged by Emsisoft as malware

This latest version of FIrefox is getting flagged by Emsisoft as follows: ============== Behavior Blocker detected suspicious behavior "CodeInjector" of (x86)\Mozilla Fi… (read more)

This latest version of FIrefox is getting flagged by Emsisoft as follows:

==============

Behavior Blocker detected suspicious behavior "CodeInjector" of (x86)\Mozilla Firefox\updated\firefox.exe

A notification message "Suspicious behavior has been found in the following program: (x86)\Mozilla Firefox\updated\firefox.exe" has been shown

==============

Firefox 77.0.1 Emsisoft 2020.6.0.10209 Windows 7

Asked by Raven Lord 5 months ago

Answered by Raven Lord 5 months ago