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Urgent Request to Reset Mozilla Account

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication a… (read more)

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

Asked by Evgeny 1 month ago

Answered by James 1 month ago

  • Solved

Can no longer log in to Coventry Building Society - but more than that...

The security sequence for log-in is supply of user-id and then password; that works fine; then a send unique code dialogue pops up and it leads to an error screen which I… (read more)

The security sequence for log-in is supply of user-id and then password; that works fine; then a send unique code dialogue pops up and it leads to an error screen which I am attaching. I have rung the number provided and they say they don't support Firefox; so that looks like end of Firefox use to me and goodbye (can't find a tearful emoji to insert).

Gotta say this kind of thing is happening quite frequently for me; mostly without a nice error screen like this one; last one I recall was hunting for car insurance; on the screen where it listed the billions of quotes to eager providers none of the links to click through for the quotes worked... and with this happeneing more frequently now you go... ohh it's firefox again isn't it... so you reluctantly fire up Google Chrome and of course it works OK.

So I'm kinda here with a broader outlook than just this specific problem; I really am on the verge of giving up with Firefox; it should just work shouldn't it; and it increasingly doesn't anymore; I don't want to get into an extended and convoluted dialogue to help you cure this issue; I'm simply perplexed that some really basic stuff doesn't work anymore; however; I've used Firefox for centuries so thought I should give you at least a chance so I could declare how I feel etc.

I am up for a dialogue over this and hoping this is an easy fix; but; as I say; I'm confused as to why, for me, Firefox just simply doesn't work well anymore; it just should and I shouldn't be here.

Asked by roger_comish 1 month ago

Answered by ThePillenwerfer 1 month ago

  • Solved

Problem with setting up account on Hulu

Yesterday I attempted to set up an account on Hulu. Every time I put in a password, it was rejected. I tried multiple times thinking it was a problem with Hulu. Did not w… (read more)

Yesterday I attempted to set up an account on Hulu. Every time I put in a password, it was rejected. I tried multiple times thinking it was a problem with Hulu. Did not work. So I went to Chrome and was able to set up an account without password being rejected -- I wonder if there is a solution to this as I want to use FF -- thanks.

Asked by DirtyDog 5 days ago

Answered by DirtyDog 3 days ago

  • Solved

how to view/copy a password which is stored for a previous date

EDITED1 IS IT MORE CLEAR ? Hello everybody, its my first question here! I am using the Firefix password manager and it allows me to store passwords within firefox. … (read more)

EDITED1 IS IT MORE CLEAR ? Hello everybody, its my first question here! I am using the Firefix password manager and it allows me to store passwords within firefox. And with the general password of password manager, I am able to view and copy passwords. For one website, I changed the password, but made an error. When I do login on that website, password manager lets appear different options with dates. See screenshot on link.These dates dont appear when I open the password manager. Now I can stil login on that website when I choose a former date of 23 avril on the list. How can I copy this password? Have a beautiful day... or night ! Xavier

screenshot

Asked by verzatxe 2 weeks ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Sites Default to Wrong Account

Whenever I go onto a Microsoft website, I have a terrible (consistently mildly inconvenient) time signing in. For whatever reason, it always tries to sign in with my scho… (read more)

Whenever I go onto a Microsoft website, I have a terrible (consistently mildly inconvenient) time signing in. For whatever reason, it always tries to sign in with my school account instead of my personal account, and I have to manually change to the account I actually want to use. I don't know why it keeps defaulting like this but it's very annoying, what can I do about it?

Asked by andrefdeo 1 month ago

Answered by Balázs Meskó 1 month ago

  • Solved

Instant Firefox log-out?

In trying to sync my bookmarks from my old PC to my new one (Win 11), every. single. time I log in to Firefox, and enter the emailed code I receive, to which I get an on-… (read more)

In trying to sync my bookmarks from my old PC to my new one (Win 11), every. single. time I log in to Firefox, and enter the emailed code I receive, to which I get an on-screen conformation that I've logged in AND an emailed confirmation that I've logged in, I am instantly logged back out- the little yellow triangle shows back up on my account icon. I have tried everything i can think of: I've made sure I'm not in private browsing mode, cookies are enabled, I've forced a log out of all devices, I've closed and re-opened Firefox, I've restated my computer, I've even uninstalled and re-installed Firefox in case there was some odd glitch....all for naught. Nothing I do helps. THEN to make matters worse I get the 15 min blockout to add to my frustration, because I've tried this too many times. All I want to do I sync my bookmakers to my new device....

Asked by amlyons02 2 months ago

Answered by amlyons02 2 months ago

  • Solved

Spectrum.net website login not working

Hello, At one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is currently unavailab… (read more)

Hello, At one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is currently unavailable. Please try again from home or contact us for assistance. "IDID-4000"

I get the same message on my laptop and desktop, both running Firefox. I can switch to the Edge browser and login with no issues. I have cleared cookies and used other suggestions I have read on the web, but to no avail. Any help would be appreciated!

Thanks! Tony

Asked by tdp158 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Google Account Sign In Issue

I am not able to login into my gmail account. Whenever I try to sign in, it shows the message as shown in the attached image. I have tried clearing all cookies and cache.… (read more)

I am not able to login into my gmail account. Whenever I try to sign in, it shows the message as shown in the attached image. I have tried clearing all cookies and cache. Also removed all the extensions to see if it fixes it Please help me. I have Linux Mint 22 Cinnamon Firefox version 131.0.3 (64-bit)

Asked by Atharva Kothawade 1 month ago

Answered by Kiki 1 month ago

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can't log into Ring.com

I've had trouble with this in the past where logging into Ring won't let me get past my user name/email address. I can hit enter, reload the page, try using tab but nothi… (read more)

I've had trouble with this in the past where logging into Ring won't let me get past my user name/email address. I can hit enter, reload the page, try using tab but nothing works. Then for some unknown reason it will go forward to the password. But this time it just won't let me proceed no matter what I do, the continue option stays grayed out. I can sign on using Edge but I don't want to use Edge or even have a second browser open just so I can see my security camera. I want Firefox to work correctly.

Asked by vajaensch 2 months ago

Answered by vajaensch 2 months ago

  • Solved

not staying logged in

I thought I posted yesterday but I can find the post. I am having trouble with Firefox keeping me signed in to websites that I use, including my own! I have cleared the c… (read more)

I thought I posted yesterday but I can find the post. I am having trouble with Firefox keeping me signed in to websites that I use, including my own! I have cleared the cache and history, rebooted, signed in, shut the browser and then when I come back I am logged out again :( Costing me a lot of time and inconvenience :(

Asked by Sandra Playle 2 months ago

Answered by Sandra Playle 2 months ago

  • Solved

not staying logged in

For whatever reason my request to stay logged in on certain sites is not work. Each time I close a browser or turn of my computer I have to log back in again. I have cle… (read more)

For whatever reason my request to stay logged in on certain sites is not work. Each time I close a browser or turn of my computer I have to log back in again. I have cleared the history and the cache and rebooted and it still does it.

Asked by Sandra Playle 2 months ago

Answered by Sandra Playle 2 months ago

  • Solved

Can't login to browser profile after changing email

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under… (read more)

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

Asked by yckmciaiy 1 week ago

Answered by yckmciaiy 1 week ago

  • Solved

What exactly is encrypted by Primary Password?

Good afternoon, I have read in an article a statement that Primary Password encrypts all saved logins, therefore it is safer and recommended to use it. Well, I observed … (read more)

Good afternoon,

I have read in an article a statement that Primary Password encrypts all saved logins, therefore it is safer and recommended to use it. Well, I observed that it does not really matter if the password is set for the contents of logins.json, it does not change. What exactly is encrypted by Primary Password and how does it improve security?

I also tried to set the same password for different websites (I used a different mail tho) and the output in logins.json is different, which is even more confusing to me.

The output itself is kind of strange, the first part of it seems to be the same for almost all entries and looks like that: MEoEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwc.

Asked by cherryseemstolikeme 2 months ago

Answered by cor-el 2 months ago

  • Solved

Account Disconnected

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and sh… (read more)

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and shows me all the data about my account, but when i click on sync under settings, it says "account disconnected" if i click "sign in" the process repeats with the end result being "account disconnected"

Asked by kingsnake2019 2 months ago

Answered by kingsnake2019 2 months ago

  • Solved

Sync keeps asking me to sign in

Whenever I sign in to sync my browser it keeps asking me to sign in again to reconnect to sync. I've tried reinstalling the browser, deleting the Mozilla directory in %A… (read more)

Whenever I sign in to sync my browser it keeps asking me to sign in again to reconnect to sync.

I've tried reinstalling the browser, deleting the Mozilla directory in %APPDATA% and reinstalling, removing account and signing in again.

No matter what I do I keep getting asked to sign in again to reconnect even though the initial sign in was successful.

Asked by viktor40 2 months ago

Answered by viktor40 2 months ago

  • Solved

Sage - username won't save

Hi folks After manyyears of using Sage accounting software, somehow Firefox no longer saves my Sage username, which is very annoying as now every time I login I have to m… (read more)

Hi folks After manyyears of using Sage accounting software, somehow Firefox no longer saves my Sage username, which is very annoying as now every time I login I have to manually type my Sage username. Clearely I have clicked something I shoudn't and I wonder if anyone can help me save the username again? Thx.

Asked by Derrick Ings 1 month ago

Answered by Derrick Ings 1 month ago