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  • Archived

Hi, I have gone through all the troubleshooting procedures you suggested to fix the problem of a script running that causes extreme slowness on my computers whe

Hi, I have gone through all the troubleshooting procedures you suggested to fix the problem of a script running that causes extreme slowness on my computers (I have 3 so … (read more)

Hi, I have gone through all the troubleshooting procedures you suggested to fix the problem of a script running that causes extreme slowness on my computers (I have 3 so it is not a computer issue). It only happens when I am looking at facebook posts in my email, or at least that is when it begins. My firefox is up to date, that is whenever I get an update from you it is installed. Firefox works fine so long as I am not going through my facebook posts in my email. The last time I did the troubleshooting process it cleared and messed up all my settings so I am not willing to do that again. I am looking for a real solution that will not cause a reset to all my settings but will enable me to actually look at my email without the computer creeping along. I have more than adequate internet service, I have AT&T Uverse 12 meg, so it is not my internet connection, I believe it is a problem with an incompatibility between firefox and maybe my email service (AT&T) and/or facebook. The solutions AT&T offered did not take care of the problem either, hence my letter to you. I have also eliminated any unnecessary programs at start-up so I do not think there is a conflict there. Please, what kind of solution do you have now? I did your troubleshooting process in March of this year.

Thank you for your consideration in this matter, Jenifer Stabler

edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)

Asked by jeni569 5 years ago

Last reply by jscher2000 4 years ago

  • Archived

what settings to enable for A java plug-in to pick up entire file-path for upload

Hi, I'm trying to file income tax returns from India. The tax authorities use a Java plug in for signing and uploading xml files. When I try to do this, I get the error m… (read more)

Hi, I'm trying to file income tax returns from India. The tax authorities use a Java plug in for signing and uploading xml files. When I try to do this, I get the error message "Cannot read the file for signing <<file name>>".

Please help resolve.

Asked by gkolathu 4 years ago

Last reply by guigs 4 years ago

  • Archived

When I open a page which requires Java (Which is installed and enabled), Firefox closes.

Whenever I open a page which requires Java, Firefox doesn't ask me whether or not to allow it (Even though the settings say that it should ask me), and just closes. This… (read more)

Whenever I open a page which requires Java, Firefox doesn't ask me whether or not to allow it (Even though the settings say that it should ask me), and just closes. This happens every time I open a page for which Java is required.

Asked by hellohihi 4 years ago

Last reply by cor-el 4 years ago

  • Archived

not responding while playing Farmville 2

While playing FarmVille 2 foxfire keeps hanging - says at top "not responding". I can load game and play for a few minutes but then hangs. Sometimes it hangs right after … (read more)

While playing FarmVille 2 foxfire keeps hanging - says at top "not responding". I can load game and play for a few minutes but then hangs. Sometimes it hangs right after loading. Will not come back so I have to quit foxfire. I have been having the problem in last several weeks but yesterday it got really bad. I usually only had to restart foxfire once to get it to work. I have tried refreshing foxfire. Also disabling hardware acceleration. My plugins are up to date. My computer is only 1.5 years old and I have windows 10. I can play FV2 on Google Chrome and MSN edge but both are slow and jerky. I really prefer foxfire over the other ones.

Asked by ahushagen 4 years ago

Last reply by geraa48 4 years ago

  • Archived

Firefox crashes frequently.

This is a list of crashes just since this month started. Many within the last 15 minutes. e634bc91-6ece-460f-b541-d4414c3924a7 10/4/2015 5:55 PM e83396ef-b8f3-4772-8668-6… (read more)

This is a list of crashes just since this month started. Many within the last 15 minutes. e634bc91-6ece-460f-b541-d4414c3924a7 10/4/2015 5:55 PM e83396ef-b8f3-4772-8668-6576c1e343bd 10/4/2015 5:55 PM 8a982ad3-6f95-4f96-b791-e11e3ed71ec4 10/4/2015 5:55 PM c97b4ae4-2112-491a-a139-e9705f5ad3ae 10/4/2015 5:54 PM 1495fecb-1a5c-4006-9151-d87eec8570c4 10/4/2015 5:49 PM 96950c62-eac7-419f-8c1e-3118e83715aa 10/4/2015 5:49 PM 208b8de3-ed66-4c4f-8b3f-70131a2b3958 10/4/2015 5:48 PM f4529ef8-03df-4e91-9e73-1d941faf87ee 10/4/2015 5:48 PM 54d67e13-94fb-4850-a187-1b5c079bee8c 10/4/2015 5:47 PM e713f7e3-2b49-4f70-be2c-be193079a3e9 10/4/2015 5:42 PM 1e5c4e24-b331-4184-b269-2f4614255a45 10/4/2015 5:40 PM e3257b7e-d43a-4298-99b6-d9b1673879c2 10/4/2015 5:40 PM 4608a461-a4a3-4d03-bdc8-12ea5bc170b8 10/4/2015 5:40 PM 780e50bf-4fac-4fa3-b384-26951454e666 10/4/2015 5:40 PM 54f334c3-c72e-4dee-834a-09fd451222c3 10/4/2015 5:40 PM ea8c292a-4741-47dd-a2cd-3e5e486f0a77 10/4/2015 5:40 PM 311fb571-478c-4bb0-8ee9-70de5ae2cbfa 10/4/2015 5:39 PM c95f6463-624f-4a25-ad48-39e015c383bf 10/4/2015 5:39 PM 83f37f99-5051-4d90-9c03-c1c20aed821b 10/4/2015 5:36 PM b3464557-1606-43ba-9944-e1150cf53e9e 10/4/2015 5:36 PM 822b43bf-7b9e-4cd8-a412-39d754872407 10/4/2015 5:36 PM ccfd1b4f-1c10-415a-88a1-0c8e5cd28749 10/4/2015 5:36 PM c360c714-16f3-413b-a282-6476251ea05f 10/4/2015 5:35 PM 47e90681-3cb7-4284-8423-ee74fc5a7b09 10/2/2015 10:53 PM 129df532-a3b4-484e-83d9-ff50ba6bc519 10/1/2015 5:00 PM 44e87a60-ad43-485f-85c5-57f7c4d9a451 10/1/2015 2:59 PM

These appear to be related to a couple of different javascript errors, but my "expertise" goes little further than that. This problem DOES seem to occur more often when there is video on a (even unloaded) tab, but can happen when looking at any page with any type of content, or while not looking at the browser at all (inactive window). I have also recently been getting "This browser does not support video playback" on Twitter, but I assume that is related to the change from anigifs to HTML5. I have tried refreshing Firefox, as well as completely restarting from a fresh install. My video drivers are up to date, moreso than my on-board Intel hardware. Hardware issues MIGHT be a possibility, so if anyone sees evidence of such a problem from the dumps, please advise me of it so I can close in on the root of the matter.

While trying to enter this info and search for answers, I also had these crashes pop up: 73e8fb64-d0f9-4be2-9c5f-310c3313a6e9 10/4/2015 6:03 PM 21cb12f7-f658-4976-9baf-3fe5bcd58e78 10/4/2015 6:03 PM bp-a83a747f-45e8-4c93-a3b8-af4da2151005 10/4/2015 6:00 PM bp-2f3617c3-159a-4d24-9a8d-bff172151005 10/4/2015 6:00 PM

Someone, please get back to me, even if to say I need to start using IE. I will laugh at you, but at least appreciate the attentiveness. Lee

Asked by Keyrlis 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Flash Player crashes within 20 seconds of playing a game or video

For the last week every time I start a flash game it crashes before it even gets past the loading screen and I've uninstalled Flash downloaded the latest Flash, refreshed… (read more)

For the last week every time I start a flash game it crashes before it even gets past the loading screen and I've uninstalled Flash downloaded the latest Flash, refreshed Firefox, disabled Acceleration, turned off Protected-Mode, even used Firefox in safe mode. Nothing has solved my issue I installed Windows 10 awhile ago so don't know if that is the issue.

Crash Log daa787b9-cfe6-47c9-b0fb-d3a2c22d99ac 8/26/2015 10:27 AM 17190c07-3186-4454-a33b-1a3272153f42 8/14/2015 2:59 AM d2d5f8ce-2b1b-495a-966d-7e39ccfaab33 7/30/2015 7:24 PM e839e95d-24f7-4567-9f1e-23e6f6e4a403 7/17/2015 7:47 PM 828afcb5-4695-4662-b37e-9bca503c4148 7/17/2015 2:52 PM

Asked by tanker77 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

properJavaRDP freezes in firefox 42.0 but is fine in 41.0.2, and was fine in 41.0

On connecting through firefox to customer VPN running/using properJavaRDP firefox freezes when v42.0 is used. Three dialogs have to be acknowledged before firefox become… (read more)

On connecting through firefox to customer VPN running/using properJavaRDP firefox freezes when v42.0 is used. Three dialogs have to be acknowledged before firefox becomes usable again.

Connection through firefox 41.0.2 is fine, as was v41.0. Dialogs not presented with either.

The only difference between working and not working is 41.0.2 v.s. 41.0.

Asked by Anthropologizer 4 years ago

Last reply by alex_mayorga 4 years ago

  • Archived

I can't activate Java even once. When I click "allow for this site" it blocks Java again.

I need to activate Java to sign a document so I tried to run it on a trusted site, but after I clicked "allow" Firefox still blocked the plugin, saying that it's an old v… (read more)

I need to activate Java to sign a document so I tried to run it on a trusted site, but after I clicked "allow" Firefox still blocked the plugin, saying that it's an old version. I keep having this problem on different sites.

Asked by iyaiyai 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

I cannot "verify" my email address to ask a question because the verification wants to use Firefox which is not working, which is why I asked the question.

The original question was about Firefox not working after installation of java version 8 update 66, but I can't ask that question because I have to "verify" my email and … (read more)

The original question was about Firefox not working after installation of java version 8 update 66, but I can't ask that question because I have to "verify" my email and Firefox, which the verification system wants to use, isn't working. I'm using a different email address this time in the hope that it will refer to a different browser.

Asked by SusanEFoley 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Java 7R17 stopped working after Firefox upgrade from 41.0.2 to 43.0.1

I have an application at work for which I need Java 7. The newer versions of Java do not work with it. I've been using Firefox 41.0.2 just fine with Java 7R17 (32 bit),… (read more)

I have an application at work for which I need Java 7. The newer versions of Java do not work with it. I've been using Firefox 41.0.2 just fine with Java 7R17 (32 bit), but now that I have upgraded to Firefox 43.0.1, Java 7R17 no longer works. Even if I just go to the "verify java" page (https://www.java.com/verify/), the Java plugin in Firefox locks up and after a few seconds I get the following pop up window:

Warning: Unresponsive plugin

may be busy, or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete.

Don't ask me again Continue Stop Plugin

I encountered this in Firefox 42 also, and was forced to roll back to 41, which I will be doing now as well. Please let me know if there is a way to fix this.

Asked by Lemurman 4 years ago

Last reply by guigs 4 years ago

  • Archived

mozilla won't open- crashes

mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninst… (read more)

mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninstalled and reinstalled Java and mozilla several times trying to fix the problem. no help.

today mozilla will not open- crashes before opening. I have uninstall and reinstalled, restarted computer multiple times. Did a clean install, created a new profile (firefox did open one time after a restart- with new profile, but then crashed again)

i can not get into safe mode.

please help


Asked by john4heather 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Recaptch does not appear to display

Recaptchas do not appear the little box you have to click to say I'm not a robot does not appear and it seems that the concensus is to upgrade my java to the current rele… (read more)

Recaptchas do not appear the little box you have to click to say I'm not a robot does not appear and it seems that the concensus is to upgrade my java to the current release.

That would be fine but im running a 32bit XP system and java no longer provides updates for 32bit systems.

My video drivers are up to date.

Internet explorer displays them correctly despite the old version of java so this is a firefox only problem.

the little icon to the left of the address is a green padlock which should mean that none of the info being loaded is from an insecure source so firefox should not be blocking anything.

Any help or advice would be appreciated.

Asked by blaydon 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Slow, freezing, crashing ... over & over: Script: resource://gre/modules/commonj…nsion/data/mutation-summary.js:375

Since I switched to Mozilla a few years ago ... I have dealt with script errors. This is the current one: Script: resource://gre/modules/commonj…nsion/data/mutation-summ… (read more)

Since I switched to Mozilla a few years ago ... I have dealt with script errors. This is the current one:

Script: resource://gre/modules/commonj…nsion/data/mutation-summary.js:375

Makes working online - especially on Flickr - like strolling through molasses ... Help??

Asked by bluebirdy 3 years ago

Last reply by FredMcD 3 years ago