Showing questions tagged: Show all questions
  • Solved
  • Archived

Firefox won't open, quit, force quit or finder quit. Help!

I can't open a new window. I can't select preferences. I can't shut it down even when I try to force quit. Going to the finder and shutting down does not work. This p… (read more)

I can't open a new window. I can't select preferences. I can't shut it down even when I try to force quit. Going to the finder and shutting down does not work. This prevents me from shutting down my computer.

Asked by nerakbow 5 years ago

Answered by cor-el 5 years ago

  • Solved
  • Archived

Freezes after update to 33.0.3

I just updated Firefox to 33.0.3 and it freezes every time that I try to go to any website but my homepage. It freezes the whole computer and the only way to resolve is … (read more)

I just updated Firefox to 33.0.3 and it freezes every time that I try to go to any website but my homepage. It freezes the whole computer and the only way to resolve is to manually power down the computer. Can't even get the task manager to come up using Control+Shift+Escape. Here is my system info:

OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Manufacturer SAMSUNG ELECTRONICS CO., LTD. System Model 300E4A/300E5A/300E7A/3430EA/3530EA System Type x64-based PC Processor Intel(R) Pentium(R) CPU B950 @ 2.10GHz, 2100 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Phoenix Technologies Ltd. 03QA, 12/14/2011 SMBIOS Version 2.6 Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" Time Zone Eastern Standard Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 3.92 GB Available Physical Memory 2.03 GB Total Virtual Memory 7.83 GB Available Virtual Memory 5.75 GB Page File Space 3.92 GB Page File C:\pagefile.sys

Asked by mikeg803 5 years ago

Answered by mikeg803 5 years ago

  • Solved
  • Archived

Firefox will not open up in Windows 7.

Firefox has stopped working in my computer. I have uninstalled and reinstalled 3 times now, and it will not load up. Many articles online instruct me to clean cookies, … (read more)

Firefox has stopped working in my computer. I have uninstalled and reinstalled 3 times now, and it will not load up. Many articles online instruct me to clean cookies, etc. but I cannot do anything if the program doesn't load. It does not even show as loaded in my Windows Task Manager. Please advise.

Asked by wild4hummies 5 years ago

Answered by wild4hummies 5 years ago

  • Solved
  • Archived

Firefox Freezes with Script Error

Firefox keeps freeing/hanging. First you will see the errors that pop up for me. Then the troubleshooting I have done to solve this problem. Script Error: Script: http://… (read more)

Firefox keeps freeing/hanging. First you will see the errors that pop up for me. Then the troubleshooting I have done to solve this problem.

Script Error: Script: http://z-ecx.images-amazon.com/images/G/01/browser-scripts/imageBlock/imageBlock-3190704718._V1_.js:773

Script: http://z-ecx.images-amazon.com/images/G/01/digital/sitb/reader/v4/201411111537/en_US/sitb-library-js._V319867744_.js:34


Script: http://z-ecx.images-amazon.com/images/G/01/browser-scripts/site-wide-js-1.2.6-beacon/site-wide-5809221203._V1_.js:184


For troubleshooting I have tried the following: disable addon's and restart in safe mode (did not help) disable theme and restart in safe mode (did not help) reset firefox (did not help) uninstalled Firefox & removed all traces of browser from my computer (yes even the registry was removed)


after doing the above I still had all my previous settings. I used IE to download a fresh copy and tired again. Still have all my settings, plugin's, tabs, and unremoved cookies and a little history

I am not tech savvy but the script errors made me think of Javascript. I went to about:config and searched for Java when javascript.enabled showed up I disabled and the problem has disappeared.

I know I need this javascript enabled. I cannot do much of anything at my site with is disabled.

Does anyone have any suggestions on how to fix this script hanging problem.

Thanks for any help.

Asked by kybunnies 5 years ago

Answered by FredMcD 5 years ago

  • Solved
  • Archived

Older versions of Firefox work perfectly but latest version does not open.

Mozilla Firefox version 34.0.5 (x 86 en-US) when down loaded does not open. I tried changing the admin rights but to no avail. I reloaded the previous version of firefox … (read more)

Mozilla Firefox version 34.0.5 (x 86 en-US) when down loaded does not open. I tried changing the admin rights but to no avail. I reloaded the previous version of firefox and it worked perfectly until it was overwritten with the automatic update. I have an Asus laptop Model G74S using Window 7.

Asked by DKMTWO 5 years ago

Answered by FredMcD 5 years ago

  • Solved
  • Archived

Ramdisk Adobe Flash content

Adobe Flash videos (YouTube etc.) stutter and freeze for a half of a second every now and then. This didn't happen when the cache was saved to my disk. memory Number of e… (read more)

Adobe Flash videos (YouTube etc.) stutter and freeze for a half of a second every now and then. This didn't happen when the cache was saved to my disk.

memory

Number of entries: 227 Maximum storage size: 32768 KiB Storage in use: 1982 KiB Storage disk location: none, only stored in memory List Cache Entries

disk

Number of entries: 5034 Maximum storage size: 1024000 KiB Storage in use: 50169 KiB Storage disk location: Z:\FF_cache\cache2 List Cache Entries

appcache

Number of entries: 131 Maximum storage size: 512000 KiB Storage in use: 3237 KiB Storage disk location: Z:\FF_cache\OfflineCache List Cache Entries

Asked by nicoX 5 years ago

Answered by ideato 5 years ago

  • Solved
  • Archived

firefox 35.0 preventing shutdown windows 7

+ System - Provider [ Name] Microsoft-Windows-Diagnostics-Performance [ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A} EventID 201 Version 1 Level 2 … (read more)

+ System

 - Provider 
  [ Name]  Microsoft-Windows-Diagnostics-Performance 
  [ Guid]  {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A} 

  EventID 201 

  Version 1 

  Level 2 

  Task 4007 

  Opcode 41 

  Keywords 0x8000000000010000 

 - TimeCreated 
  [ SystemTime]  2014-11-24T23:40:24.052272300Z 

  EventRecordID 408 

 - Correlation 
  [ ActivityID]  {0F8F9C78-F800-0007-1210-65B73F08D001} 

 - Execution 
  [ ProcessID]  1488 
  [ ThreadID]  3164 

  Channel Microsoft-Windows-Diagnostics-Performance/Operational 

  Computer Beasty 

 - Security 
  [ UserID]  S-1-5-19 

- EventData

 StartTime 2014-11-24T23:35:55.651019200Z 
 NameLength 12 
 Name firefox.exe 
 FriendlyNameLength 8 
 FriendlyName Firefox 
 VersionLength 5 
 Version 33.1 
 TotalTime 47404 
 DegradationTime 45904 
 PathLength 51 
 Path C:\Program Files (x86)\Mozilla Firefox\firefox.exe 
 ProductNameLength 8 
 ProductName Firefox 
 CompanyNameLength 20 
 CompanyName Mozilla Corporation

Asked by tasaholic 5 years ago

Answered by FredMcD 5 years ago

  • Solved
  • Archived

Firefox hangs very frequently after upgrading to 36 on Mac OS

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent. Anything that… (read more)

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent.

Anything that can be done to fix this?

Asked by ShopMalabar 5 years ago

Answered by gggeek 5 years ago

  • Solved
  • Archived

As i would type in the search bar on Amazon.com, it used to suggest possible items below for me to select. That feature has stopped working only on Amazon. Why?

The search bar on Amazon.com has stopped suggesting items or autocompleting what it thinks I want to search for. I don't know how this happened but I want it to work agai… (read more)

The search bar on Amazon.com has stopped suggesting items or autocompleting what it thinks I want to search for. I don't know how this happened but I want it to work again. It was very helpful for searching on Amazon.com. It is only not working for Amazon. This autocomplete option still works on Google and Yahoo, just not Amazon. How do I make it work again?

Asked by antmojica 5 years ago

Answered by antmojica 5 years ago

  • Solved
  • Archived

Issue with video picture/sound "sync" in Firefox 37.0.1.

So I have been using Firefox to watch various videos on my PC for a while, and never had any issues. Earlier in the week I ran into an issue with the picture on the video… (read more)

So I have been using Firefox to watch various videos on my PC for a while, and never had any issues. Earlier in the week I ran into an issue with the picture on the videos I will be watching freezing at a certain point. Usually when this occurs, the sound will continue to run, but the picture on the screen will just stay frozen. And to clarify, it is just the picture in the video that freezes, no issues with Firefox freezing. Also, it is important to note that at times the sound will hop to the end of the video (while the video continues the play at the point it was at), and I have even seen the picture freeze with the sound hopping to the end of the video.

To clarify, when the video picture freezes, there is no way (that I have found at least) to move beyond that point in the video. In essence, the video is useless after this issue pops up: something such as buffering does not solve the issue.

I noticed this issue only after my PC upgraded to Firefox 37.0.1. While I am not 100% certain the issues started after the upgrade, I am fairly certain, as I ran a video in chrome and it worked without any hitches. That led me to believe it is a Firefox issue, hence why I am asking it here. I prefer Firefox to chrome, so I hope someone can help me out in resolving this issue so I can stick with Firefox.

Any remedies?

Thanks in advance for all the help :)

Can I provide any more info to spark some answers? Let me know if I left any gaps that make resolving the issue challenging.

Asked by johnnyjohnny2015 5 years ago

Answered by johnnyjohnny2015 5 years ago

  • Solved
  • Archived

I can not get the menu button to work

I am running Firefox on Linux Mint 13 Maya. For some reason many of the buttons in Firefox (not on webpages but in FireFox itself) do not respond to mouse clicks. I have… (read more)

I am running Firefox on Linux Mint 13 Maya. For some reason many of the buttons in Firefox (not on webpages but in FireFox itself) do not respond to mouse clicks. I have tried Safemode, refresh/restore and uninstall/reboot/reinstall. Still the same problem. I have a hard time accessing settings because the menu button is one of those that "depresses" but does not respond to any mouse clicks. Also I can not activate or deactivate plugins because of the same problem.

Asked by MilwTD 5 years ago

Answered by MilwTD 5 years ago

  • Solved
  • Archived

Firefox recently started freezing every time I (a) try to open options (b) try to download a file (c) try to export bookmarks (d) try to move a bookmark around

Firefox within the last month has started freezing every time on a Windows 7 laptop every time I try one of the above actions. I have tried "refresh Firefox", safe mode, … (read more)

Firefox within the last month has started freezing every time on a Windows 7 laptop every time I try one of the above actions. I have tried "refresh Firefox", safe mode, uninstall/reinstall, nothing seems to help. Can't open prefs so I have not been able to turn off hardware acceleration. However, I was able to set up Firefox Sync which let me get my bookmarks to another PC and it looks like make setting changes on that PC affects this copy of FF so I <think> I've also tried turning off hardware acceleration. Nothing works. Especially frustrating that the options freeze. Firefox has worked for years on the affected laptop, is there anything I can do except give up and switch to another browser?

Asked by caraquenatb 5 years ago

Answered by caraquenatb 5 years ago

  • Solved
  • Archived

Firefox notification in lower right of screen freezes Windows 7

It seems that recently Firefox (perhaps the pop-up notifications) are freezing my Windows 7 machine. I have used Firefox for years without this problem. During the pas… (read more)

It seems that recently Firefox (perhaps the pop-up notifications) are freezing my Windows 7 machine. I have used Firefox for years without this problem. During the past weeks I notice that system freezes seem to happen when a Firefox pop-up notification appears at the lower right of the screen (e.g. Firefox 38.0.5 is available ...). The mouse will continue to move the cursor on the screen for a few seconds, then that freezes to. I get no response from the keyboard, even CTRL-ALT-DEL and power button fail to reboot the machine; I must remove and reattach the power cord.

Hoping that Mozilla had fixed the problem I updated today to Firefox 39.0, but when a Firefox browser plugin presented a notification in the lower right of the screen the system froze again. I do not have this freeze problem when Mozilla Thunderbird presents a notification in the lower right of the screen (e.g. XXXXXX received 6 new messages).

Asked by cevsocial 5 years ago

Answered by cor-el 5 years ago

  • Solved
  • Archived

FF will not load pages and I must shut down and restart for it to work if I leave it alone for a while.

If I am working online and leave for a few hours and then come back and go to open a new tab or even reload an existing tab or go to a new website using an already open t… (read more)

If I am working online and leave for a few hours and then come back and go to open a new tab or even reload an existing tab or go to a new website using an already open tab, the only thing I get is the "spinning circle of death." I then must exit out of FF. Then when I go to reopen FF I get a window that says FF is still open, even though it is not and do I want to shut it down, so I click yes. Then I am able to reopen FF, but always get a message that says my user profile cannot be loaded properly, so I have click on that and reopen a second time. Then it finally opens and I am able to work fairly well until the same problem happens again.

I am really not sure what changed, but I never had this problem, I could leave FF open for days and come back and then open a new tab just fine and begin working again.

Asked by domo5665 4 years ago

Answered by FredMcD 4 years ago

  • Solved
  • Archived

surfing to Propelleheads.se using Firefox causes screen to go black and PC unresposive.

My PC runs fine and no issues, Recently upgraded to Widows 10 - no issues. Suddenly (and quite weirdly) I have this fault. I needed to activate new Reason software on Pro… (read more)

My PC runs fine and no issues, Recently upgraded to Widows 10 - no issues. Suddenly (and quite weirdly) I have this fault. I needed to activate new Reason software on Propellerheads.se site. The site loaded and I saw the image for about 2 secs and then the screen went black. The music I was paying continued (so I knew Windows was still running) but the PC was unresponsive - Alt.Tab, Start, Ctrl/Alt/Delete non of these worked. The Sleep button worked but when I woke Windows the screen remained black. Only recourse was a hard reset. So I tried to access Propellerheads.se with Microsoft Edge - it worked fine. So I uninstalled Firefox, made Edge default client and did the activation. Then reinstalled Firefox but still the same problem. I have reset default user agent, deleted all history/cookies etc, refreshed Firefox, run in safe mode, deactivated plugins. Still Propellerheads.se will not load successfully. I don't want to run Edge - my preference is Firefox - BUT!!!

Asked by stejc3006 4 years ago

Answered by FredMcD 4 years ago

  • Solved
  • Archived

After installing Sophos on my Windows 10 PC Firefox does not complete its startup and ceased to work

Windows 10 and Firefox were running well on my (old) windows 10 Compaq pc. After uninstalling eset nod32 and installing Sophos it ceases to really start up. In task man… (read more)

Windows 10 and Firefox were running well on my (old) windows 10 Compaq pc. After uninstalling eset nod32 and installing Sophos it ceases to really start up. In task manager I see Firefox somewhere down below, but it does not complete the startup so I do not see the browser opening. Killing the Firefox instance, reinstalling and restarting it without any add-ons (they were https everywhere, bluehell firewall, CSfire, Click&clean , Privacy Badger) does not do the trick  :-(

Can you help (other than unistalling sophos...) ?

Cheers, Wim

Asked by wimkapteyn 4 years ago

Answered by FredMcD 4 years ago

  • Solved
  • Archived

Firefox application menu isn't working on OS X

If I try to click any item on the Firefox application menu (such as About, Preferences, or Quit), it just doesn't work. It seems to only happen after opening and closing … (read more)

If I try to click any item on the Firefox application menu (such as About, Preferences, or Quit), it just doesn't work. It seems to only happen after opening and closing windows. This is frustrating since I can only quit Firefox by using the dock menu or the red quit button on the menu. This issue starting happening today after I upgraded to 41.0.

Firefox 41.0 OS X 10.10.5 "Yosemite" Disabling add-ons makes no difference. I've tried refreshing Firefox and restarting my computer.

Asked by Sunfoo 4 years ago

Answered by Sunfoo 4 years ago

  • Solved
  • Archived

Email Reply to error reports contains links that freeze

When Mozilla support sends a reply to my Hotmail account it contains two links. One is "This doesn't solve my problem" the other is "browse for unsolved questions and he… (read more)

When Mozilla support sends a reply to my Hotmail account it contains two links. One is "This doesn't solve my problem" the other is "browse for unsolved questions and help a Firefox User". In the Nightly browser, if I click on either of these the browser freezes. No other tab can be opened; the back arrow cannot be used; the refresh symbol does not work; and Nightly can only be closed from the Task manager. Worse, if it is left open it disables other applications. While the task manager is open, if it is moved, it leaves a trail of repeated copies of itself. If Quicken is closed part of the display remains on the screen. Even using CTL+ALT+DEL to refresh the screen and asking only to open the task manager does not resolve this problem. Am I REALLY part of a Beta test or did you all just skip Alpha and give us anything that looked like it could be called a browser?

Asked by Brevity 4 years ago

Answered by Seburo 4 years ago