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  • Archived

You RUINED Firefox! How can I fix it?

The latest update of Firefox, Ver. 71.0 is PITIFUL AND A POS! Firefox forced an update even though I have had it set to allow ME to decide when to update for years. The… (read more)

The latest update of Firefox, Ver. 71.0 is PITIFUL AND A POS! Firefox forced an update even though I have had it set to allow ME to decide when to update for years. Then when it updated it became V E R Y S L O W! And my PureVPN extension no longer works, even when I had to log in again manually. Firefox will no longer be my default browser until you fix ALL these problems: 1. Forced updates 2. Slowness 3. PureVPN MUST work!

Asked by Harster 1 year ago

Last reply by Harster 11 months ago

  • Solved
  • Archived

Version 71 FF Won't Run

Ever since my first ever use of FireFox the setting to "update" has been set to "Check for updates but let you choose to install them". Yesterday I clicked to accept the … (read more)

Ever since my first ever use of FireFox the setting to "update" has been set to "Check for updates but let you choose to install them".

Yesterday I clicked to accept the latest update (to 71.0 I think) at which point the programme simply crashed without warning.

I went through various processes to try and resurrect FF, but without success --- FireFox would not run.

I eventually resorted to installing Version 65.0 but, despite the update settings being set as above, Version 71 kept installing and making FF a "non-starter" again.

I made an alteration to the "about:config" which seems to have stopped the automatic updating, albeit the "FF Icon" still wants to function as "Updater" and I get a message (when started) saying FF is unable to update to the latest version - "click here to download etc.," which of course I don't do and FF continues to perform as expected - albeit 65 and not 71.

Is there a problem with Version 71 and (possible) Win 7 64 bit ?

How can I reconfigure the "FF Icon" to simply start the programme (version 65) in the normal way and not get involved with it wanting to update all the time?

Another peculiarity that has arisen is that, when I try to change the Default language from American English to British English I receive a message saying FF cannot change as it is not online. (Version 65 and it is definitely online)

I have carried out system scans for Viruses etc., perform really in-depth un-installations of FF, and no new applications have recently been installed.

Asked by Ian 12 months ago

Answered by Ian 12 months ago

  • Archived

"Firefox is already running, but not responding" error

Hello. I have been using Firefox off-and-on since the version 2.0, and there has been one bug that is plaguing me since 10+ years, and that is this error message that occ… (read more)

Hello. I have been using Firefox off-and-on since the version 2.0, and there has been one bug that is plaguing me since 10+ years, and that is this error message that occurs when I close down Firefox and try to immediately reopen it (sometimes I wait 2-3 seconds just to avoid this error to no avail).

I am using version 65.0.2 (x64) now on latest Windows 10 version (on an MSI laptop with a spec of Intel i7 8750H cpu, Kingston SSD, 16 gb dual channel RAM and Nvidia RTX 2070 graphics card) and have been encountering this bug daily, and it really became so annoying that I'm considering reverting back to Chrome (which NEVER had this bug). This problem usually occurs when my previous Firefox session had more than 4 or so tabs, etc. but it also occurs when I just try to close and reopen the Firefox to test if the bug persists and 1 out of 5 times I get this bug and have to wait around 10 seconds for Firefox to realize there is a leftover session and offer me to close it before being able to open a new tab/window.

I have tried removing the .lock file from the profile folder (which DOES NOT remove itself when I end my session and gets recreated each time I restart a session), checking off the read-only mark from the profile folder, creating another profile and disabling hardware accelerating; but none of these made the slightest impact on the frequency I experience this problem. This thread from official Mozilla support also didn't help (https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding ).

Should I just accept that this is the way Firefox works and that I need to wait 5-6 sec or so before attempting to reopen Firefox (as suggested here https://www.howtogeek.com/131004/how-to-fix-the-firefox-is-already-running-error/ (which dates back to 2012 and saddens me deeply that 7 more years of development changed nothing on this front)), or shut the Firefox down each time by killing it from the Task Manager; or could there maybe a fix to this? I had recently ditched Chrome since it froze my computer (a very rare bug related to the newer Windows 10 versions which occured only once to me, but felt serious enough that I uninstalled it), but if I can't find a reliable fix to this problem, I will probably just go back to Chrome where the bugs won't affect my daily usage.

Thank you for your help.

Asked by Unbeknownst 1 year ago

Last reply by rdenney 1 year ago

  • Archived

Single click text box input not working.

It takes 2, 3, sometimes 4 times to click in an input text box to type. Restarted to safe mode didn't work. I tried in normal mode with all extensions and add-ons disable… (read more)

It takes 2, 3, sometimes 4 times to click in an input text box to type. Restarted to safe mode didn't work. I tried in normal mode with all extensions and add-ons disabled or off. Changed theme to normal. Disabled hardware acceleration. Uninstalled/reinstalled FF. None were successful. It works in Chrome and IE. I look at my keyboard to type cos I'm retarded. So when I click once and the page animates like it wants to select but it doesn't, I usually have typed an invisible paragraph before I realize I have been duped. It is not a huge thing, just annoying.

Asked by BumbleBeeTuna 1 year ago

Last reply by jimparker1 1 year ago

  • Solved
  • Archived

All of a sudden cannot run videos in Firefox but run in Edge

Just recently (late Feb 2019) all videos stopped running - they start for a second or two and then freeze - they appear to be in a run mode but there is no movement - app… (read more)

Just recently (late Feb 2019) all videos stopped running - they start for a second or two and then freeze - they appear to be in a run mode but there is no movement - applies to videos on MSN, Facebook, and other apps - just started happening - they did work right after 1809 update occurred - Edge has no problem - downloaded videos have no problem (usually MP4 format) - tried all offered solutions to no avail.

Asked by Techproblem 1 year ago

Answered by Techproblem 1 year ago

  • Archived

Smooth Scroll not working

I have searched for an answer and all the results come back with "Smooth Scroll" inside Firefox. My problem is with my website. I have windows 10 and when I go to my webs… (read more)

I have searched for an answer and all the results come back with "Smooth Scroll" inside Firefox. My problem is with my website. I have windows 10 and when I go to my website using FF, smooth-scroll.js doesn't work where it actually jumps to the anchor tag on the page rather than scroll smoothly. I have tested on several other computers I have in my workshop using vista, Windows 7, Linux and Apple and all scroll smoothly. I have asked several counterparts to have a look as well and they have said it scrolls perfect. My site scrolls smoothly using IE, Edge, Opera, Chrome and Safari and all work perfect. I tried debugging, I have disable and re-enabled hardware acceleration I have tried uninstalling FF and reinstalling with no luck. And I have Windows 10 fully updated.

Sorry for the long explanation but my question is, "Has anyone come across this issue using FF on Windows 10"? I know it's not an FF issue as it works on all other types of computers but perhaps there is a setting I have missed. I love FF and have used it since 2004 but this is driving me mad.

Please check my website here. https://www.denlyncomputers.com.au

All responses will be appreciated.

Cheers.

Asked by Denlyn 1 year ago

Last reply by jhmotjr 1 year ago

  • Solved
  • Archived

I use Bell Canada Web Mail - about every ten days it shuts down and I think the problem is with Firefox

My e-mail works fine for about 7 to 10 days, then I can't send e-mail although I can receive it. It seems to occur when I attempt to open Firefox and I see a box that say… (read more)

My e-mail works fine for about 7 to 10 days, then I can't send e-mail although I can receive it. It seems to occur when I attempt to open Firefox and I see a box that says It is necessary to close Firefox or cancel. No matter which one I chose, it doesn't help. If I shut my computer down for a day, it works works when I re-boot. I can receive e-mail as I mentioned but I can't sent it during this period. When I send an e-mail, the message I receive is as follows:

Error Wrong or missing login data to access mail transport server mtavip. Please check associated account's settings/credentials.

Asked by magie21 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Locked
  • Archived

Adblock Plus addon suddenly does not work; new download "corrupt" and solution does not work

All of a sudden, I got a notice that my Adblock Plus addon was disabled and needed to be updated. I went to their Web site and tried to download it again, but got a mess… (read more)

All of a sudden, I got a notice that my Adblock Plus addon was disabled and needed to be updated. I went to their Web site and tried to download it again, but got a message that it was "corrupt". Following their Help, I found this page: https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectlocale=en-US&redirectslug=unable-install-add-ons-or-extensions#w_corrupt-extension-files

I deleted the files mentioned, which were all extensions.json plus one extensions.ini, then closed and re-opened Firefox and again tried to download and got the same message.

Asked by BlueIris 1 year ago

Answered by Chris Ilias 1 year ago

  • Archived

Firefox crashes on exit

Firefox started to crash on exit a month ago. I cleared the cache, tried safe mode and disabled hardware acceleration. Any help available? Here are some reported crash … (read more)

Firefox started to crash on exit a month ago. I cleared the cache, tried safe mode and disabled hardware acceleration. Any help available?

Here are some reported crash IDs.

bp-94545d24-7bbc-4735-93c0-862e20190307

bp-3ccbdbaf-991b-4aff-b61a-db0d60190307

bp-b2b0edeb-7b45-48d9-bf32-236e80190307

bp-a68b79b5-7e51-4e15-b120-727800190305

bp-0f170419-e6a9-40db-b177-102ff0190302

bp-2dd98637-fa5c-4a11-bde0-88fd20190302

bp-3b069b5a-0c00-40d7-9b92-b87f70190302

bp-11023664-d1ea-4422-84b2-37a5f0190302

bp-e68745cd-2f5a-4169-accd-9fe1b0190214

bp-1a4cb9bc-afd4-43de-bdd4-7cbf90190214

Asked by LarkinVB 1 year ago

Last reply by LarkinVB 1 year ago

  • Archived

Delete selected cookies on exiting Firefox

When I delete Firefox cookies, I would like to delete only selected cookies, which would be about 98% of them. There are a few web sites that use stored cookies to let m… (read more)

When I delete Firefox cookies, I would like to delete only selected cookies, which would be about 98% of them. There are a few web sites that use stored cookies to let me log in faster, if they don't find their cookies I have to get an email, text or phone call to log in. In past I used CCleaner which had a list of cookies to keep. Past several months CCleaner isn't even listing that it see any cookies, others are seeing the same thing- it just not deleting cookies for IE, Chrome or Firefox.

Question, is there a way with standard Firefox to delete cookies on close, but have a list to save and not delete? I see where to create list to allow, allow for session or block. But I am thinking that list isn't for keeping if I were to click on "clear data" or check the option to "Delete cookies and site data when Firefox is closed".

Bleachbit will clear cookies, but it doesn't give you options to save certain cookies. There may be some plugin/addons to FF, but I get nervous about all the options they need like view all data. I understand why, but would rather do it all within FF standard code.

I am using Windows 7 Pro 64 bit, Firefox 65.0.2

Asked by Jer 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"Firefox can't update to the latest version" appears after updating.

It appears that the update service for Firefox (and possibly Thunderbird) is broken, as I get a pop-up stating "Firefox can't update to the latest version" every time I l… (read more)

It appears that the update service for Firefox (and possibly Thunderbird) is broken, as I get a pop-up stating "Firefox can't update to the latest version" every time I launch and every couple of hours.

I have uninstalled Firefox, installed with a new profile (moved original elsewhere), and tried it all over again after removing Firefox, ThunderBird and the Mozilla Update Service through Revo Uninstall. Doesn't appear to work.

Somehow the update service just can't fetch update information and keeps showing that message.

Any advice is appreciated.

Asked by davinciko 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

In TripAdvisor Reviews, down arrow READ MORE does not expand in V66. OK in V65 & IExplorer

With upgrade to Quantum 66 - when on TripAdvisor hotel reviews (any one), clicking on the down arrow (a toggle for READ MORE / READ LESS) no longer working. Works fin… (read more)

With upgrade to Quantum 66 - when on TripAdvisor hotel reviews (any one), clicking on the down arrow (a toggle for READ MORE / READ LESS) no longer working. Works fine in Quantu 65 (downgraded) and in Internet Explorer browser.

Asked by DEMONTESI 1 year ago

Answered by jscher2000 1 year ago

  • Archived

65.0.2 (windows) youtube comments entirely missing

Recently I've noticed that on youtube, the comments are entirely missing using FF on Windows 7. Comments are visible when using IE. I tried clearing cookies as recommende… (read more)

Recently I've noticed that on youtube, the comments are entirely missing using FF on Windows 7. Comments are visible when using IE. I tried clearing cookies as recommended on a thread about a problem posting comments but it did not help. I think this must have happened after updating to v65. I have a Mac on FF v65.0.1 and the comments are there.

Asked by MikeZZ 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Autoplay can't be disabled for Yahoo

I am aware of the change in settings for the latest versions of Firefox. They work just about everywhere but on Yahoo.com. In addition to the global settings, I have ex… (read more)

I am aware of the change in settings for the latest versions of Firefox. They work just about everywhere but on Yahoo.com. In addition to the global settings, I have explicitly disallowed autoplay on many Yahoo domains(e.g. https://news.yahoo.com). However the videos with sound still autoplay there, and sometimes on Fox.com (not sure whether they all do, since I seldom use that site).

How can I make Yahoo.com respect my desire not to see or hear their videos?

I've seen other topics like this, but they all are marked as solved, yet people like me keep posting in those threads, that this isn't solved. I filed a bug report, but nothing has changed in a couple releases since then.

Asked by MozInAZ 1 year ago

Answered by koooper 1 year ago

  • Archived

Updates keep happening even though I disabled them. Must keep older version.

I must use an older version of FF otherwise the source code in my email app turns to mush. Although I have disabled updates they still keep updating. How do I stop them u… (read more)

I must use an older version of FF otherwise the source code in my email app turns to mush. Although I have disabled updates they still keep updating. How do I stop them updating.

Asked by Win1902 1 year ago

Last reply by user633449 1 year ago

  • Solved
  • Archived

Website uses alt commands as shortcut. Firefox 65.0.2 just opens menu now

Firefox 65.0.2 no longer supports my service desk context menus. Firefox 64.0.2 worked fine. The service desk webpage we use has context based alt+<q,w,s,letters> … (read more)

Firefox 65.0.2 no longer supports my service desk context menus. Firefox 64.0.2 worked fine.

The service desk webpage we use has context based alt+<q,w,s,letters> commands that now dont work. The alt+s should save and instead now opens the bookmarks instead. It didnt used to.

theres also a time additon button that tabbing now jumps over when it used to stop on it.

Ive tried the nightly build same issues. Ive tried changing alt to ctrl for menu access in firefox same issue. Ive done a full uninstall and a full package download and install for FF65.0.2

Can anyone suggest anything else?

Asked by Mike_Hindle 1 year ago

Answered by jscher2000 1 year ago

  • Solved
  • Archived

my bookmarks disappear

I have a lot of bookmarks sorted in folders. firefox keeps randomly loosing either whole folders or just individual bookmarks. This caused me to migrate to chrome for abo… (read more)

I have a lot of bookmarks sorted in folders. firefox keeps randomly loosing either whole folders or just individual bookmarks. This caused me to migrate to chrome for about a year, but I really want to support Mozilla, so I'm back again.

I really cant stand this bookmark issue though.

Any help would be appreciated

Cheers

Asked by Thomk 1 year ago

Answered by cor-el 1 year ago

  • Archived

hp Envy 4522 stopped working with the last update. Works with all other web browsers and apps

This printer works well with all other programs. SEt up for wifi. Stopped working with the last update of Firefox. This includes pdf files, email and web pages. Works fin… (read more)

This printer works well with all other programs. SEt up for wifi. Stopped working with the last update of Firefox. This includes pdf files, email and web pages. Works fine in microsoft edge (same pages).

Asked by Ronaldsnider 1 year ago

Last reply by WestEnd 1 year ago

  • Solved
  • Archived

My Heritage website is very slow using Firefox.....

......so I have been forced to make Chrome my default browser ( I prefer FF) as I like to use split screen with other genealogical websites. I caled MY Heritage but they… (read more)

......so I have been forced to make Chrome my default browser ( I prefer FF) as I like to use split screen with other genealogical websites. I caled MY Heritage but they couldn't help. Any suggestions?

Asked by rogtut 1 year ago

Answered by FredMcD 1 year ago