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special charicter for add-on shortcuts

I want to set a keyword shortcut using special characters. Here's an example command+option+\. I've tried adding the shortcut for activating 1password. However, when… (read more)

I want to set a keyword shortcut using special characters. Here's an example command+option+\. I've tried adding the shortcut for activating 1password. However, when I try to add it, I get the error message "Type a letter". This exact same shortcut was working before I had updated the app.

Asked by petesietos 1 hour ago

Last reply by TyDraniu 54 minutes ago

Address bar jumps to top of window when I type

I am one of those old-fashioned guys who has a title bar on the main window, and inside this (from top to bottom) a menu bar (File/Edit/View etc), then the current set of… (read more)

I am one of those old-fashioned guys who has a title bar on the main window, and inside this (from top to bottom) a menu bar (File/Edit/View etc), then the current set of tabs, then the address bar.

I can click in the address bar and the caret appears, but the moment I start to type anything to edit the URL the address bar jumps up to to the top of the window, covering up the menus and tabs, with a menu of suggested URLs that at times covers most of the rest of the screen. Some images attached to show what I mean.

This started in a recent-ish release -- it didn't use to do this.

How can I prevent this behaviour, so I can just edit a URL in place the way I used to without the address bar jumping to the top of the window?

Currently using FF 135.0 (64-bit), Windows 11.

Asked by Frustrated_John 2 hours ago

Last reply by TyDraniu 2 hours ago

PDF files

Hi, when I work in Xero, the pdf documents will not open. Firefox is up to date and I have wiped all cookied and history. Is there anything else I need to do please? T… (read more)

Hi, when I work in Xero, the pdf documents will not open. Firefox is up to date and I have wiped all cookied and history. Is there anything else I need to do please?

Thanks Amanda

Asked by amanda54 5 hours ago

Last reply by jonzn4SUSE 2 hours ago

Mozilla signin/sync option missing?

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to s… (read more)

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!

Asked by redeyesuk 1 day ago

Last reply by jonzn4SUSE 3 hours ago

AVC video playback is periodically malfunctioning on Firefox 133.0.3 after updating Intel Graphics driver to 32.0.101.6129

My GPU is the integrated GPU on the Intel U7-155H CPU. When some AVC videos are played, the browser reacts extremely slow and the video image is glitched and at a really … (read more)

My GPU is the integrated GPU on the Intel U7-155H CPU. When some AVC videos are played, the browser reacts extremely slow and the video image is glitched and at a really low rate of frame, and the video decoding engine seemed to be 100% occupied as shown in the task manager (normal video playback never occupied so much of it). Seems like AV1 encoded video never triggered the problem. The problem doesn't always happen, but at a rather high frequency. This never happened before I updated the Intel graphics driver from 32.0.101.5972 to 32.0.101.6129. The problem seemed not to happen on other browsers such as Microsoft Edge.

Asked by rjys365 2 months ago

Last reply by sstvytac 3 hours ago

Sync Instructions Do Not Match Mobile Firefox Optioons

Hello, I am trying to sync browser bookmarks bidirectionally from PC to Cell devices. The instructional window that pops up on the PC says to: click the three dots in the… (read more)

Hello, I am trying to sync browser bookmarks bidirectionally from PC to Cell devices. The instructional window that pops up on the PC says to: click the three dots in the Android Firefox cell, 1) Choose "I already have Firefox for mobile" & click Continue 2) Window popup appears "Sync Firefox on your phone or tablet" 2a) Open Firefox on cell phone 2b) Go to the Menu (three dots) 2c) Tap "Sync and save data" 2d) Tap "Ready to scan" My issue is, I do not see option 2c, Tap "Sync and save data. Thus, I cannot scan the OCR code to pair up the devices because in the Firefox app on the Android cell (Samsung Galaxy S22+), there is no option to sync and save data. Please advise. Thank you

Asked by ashley 1 day ago

Last reply by jonzn4SUSE 3 hours ago

unable to sync bookmarks

Running Win11 on desktop PC. Sync option offers QR code to scan but Firefox on android does not have sync scan option on settings. Despite instructions to contrary, that … (read more)

Running Win11 on desktop PC. Sync option offers QR code to scan but Firefox on android does not have sync scan option on settings. Despite instructions to contrary, that option is not listed on mobile. Yes I'm logged in and yes I have synced previous versions of firefox

Asked by BryDaddy 22 hours ago

Last reply by jonzn4SUSE 3 hours ago

Where is this magic customise window? (To get a homepage icon on rubbish W11)

I have to keep exiting firefox each time to go to new site, may be better to just use MS edge? Many ask this, why not just put it on as default? W8.1 far better than thi… (read more)

I have to keep exiting firefox each time to go to new site, may be better to just use MS edge? Many ask this, why not just put it on as default? W8.1 far better than this new W11.

Asked by bramwell1 5 hours ago

Last reply by TyDraniu 3 hours ago

My Ebay page has become unuseable all other websites work fine

My Ebay page has become unuseable all other websites work fine. It will load correctly using the Microsoft edge browser but not firefox and only as of tonight. Note al… (read more)

My Ebay page has become unuseable all other websites work fine.

It will load correctly using the Microsoft edge browser but not firefox and only as of tonight. Note all other websites work fine

Asked by jessienjim 11 hours ago

Last reply by jonzn4SUSE 3 hours ago

Firefox Root Certificate Expiration: Questions & Tips for Updating

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s … (read more)

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

Asked by Lucas Siebert 4 months ago

Last reply by Axelotl644 5 hours ago

Security breach warnings

I am getting repeated popups that say Issue or that a Zeus.202 Trojan is detected, or that there is a security problem. If I follow them they lead me to page where I'm a… (read more)

I am getting repeated popups that say Issue or that a Zeus.202 Trojan is detected, or that there is a security problem. If I follow them they lead me to page where I'm asked to renew a McAfee my subscription. I don't have a McAfee subscription but use Malwarebytes. I've run Malwarebytes and it finds no problems What do you suggest Thanks in advance David

Asked by david_s 10 hours ago

Last reply by James 6 hours ago

Firefox logo is shown on the new table page making frequently visted icons smaller?

On the latest Firefox update, the new table page has the Firefox logo. which unfortunately has made the shortcut icons much smaller. Any chance of a fix please? I have ch… (read more)

On the latest Firefox update, the new table page has the Firefox logo. which unfortunately has made the shortcut icons much smaller. Any chance of a fix please? I have checked the settings and i have search bar option that shows the firefox logo and search bar is turned off. This is also the same issue on other systems.

Asked by Goldmaster 19 hours ago

Last reply by Agent virtuel 10 hours ago

Cannot download PDF's on 135.0 Windows 10 64-bit

Recently, I can't download content; esp. PDF's. I click on a PDF file link, and nothing happens. No error message, no acknowledgement all. I have cleared all data, set… (read more)

Recently, I can't download content; esp. PDF's. I click on a PDF file link, and nothing happens. No error message, no acknowledgement all. I have cleared all data, set security to Standard without relief. I've set the PDF Action to "Always Ask" yet get no dialog box on clicking on a PDF link. Other browsers work just fine. Is it time to switch browsers?

Asked by dan337 14 hours ago

Last reply by jonzn4SUSE 13 hours ago

Cant right click on windows in the taskbar to move windows after update

Any help to fix this would be much appreciated I have tried restarting both firefox and my computer, disabled all extensions and started firefox in safe mode. When I try… (read more)

Any help to fix this would be much appreciated

I have tried restarting both firefox and my computer, disabled all extensions and started firefox in safe mode. When I try to right click on a firefox window from the taskbar it just disappears.

I have my computer connected to my TV so often when I open it up some windows will be on my TV which is behind my desk so its a pain to move them back without this function.

Asked by jeremyjonesxxvii 1 week ago

Last reply by Balthanon 14 hours ago

What does a number on the Firefox taskbar icon mean?

Today, I suddenly noticed a "24" within a circle (or on a circle) on the Firefox taskbar icon. Does anyone know what that is? I don't ever remember seeing that before. I … (read more)

Today, I suddenly noticed a "24" within a circle (or on a circle) on the Firefox taskbar icon. Does anyone know what that is? I don't ever remember seeing that before. I maintain hundreds of PCs and am seeing it on my own production system for the first time anywhere.

I've uploaded two images of it.

Thanks, Carl

Asked by NCEDAUS 16 hours ago

Last reply by jscher2000 - Support Volunteer 15 hours ago