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Too many logon pop-ups

Hello, My university requires me to logon to use campus services every 24 hours. Upon expiration of the logon credential after the 24 hour period, a logon window will p… (read more)

Hello,

My university requires me to logon to use campus services every 24 hours. Upon expiration of the logon credential after the 24 hour period, a logon window will prompt to re-enter credentials. The problem is that it will continue to prompt log in with new pop up windows every few minutes so if I don't log in, for example, over night, I'll wake up to hundreds of log on window pop ups. This creates system wide slowdown due to memory resources being maxed out. I can't enable universal pop up blocks as the systems I require use pop ups and having to open each pop up manually does work in my workflow. Any solutions? Thank you!

Asked by dwoo124 3 months ago

Last reply by markwarner22 3 months ago

Add-on's disabled/greyed out

Hi there all! I have been using these Add-on's for years and suddenly this week they 'dropped off' - note the greyed out ones that no longer work. I did report the add o… (read more)

Hi there all!

I have been using these Add-on's for years and suddenly this week they 'dropped off' - note the greyed out ones that no longer work. I did report the add on's via the button inside to the developers as potentially broken but I'm not sure how I would hear anything back from them about that. After about 4-5 days now they are still not working. I'm unsure why they are greyed out, and the others are not - why these stopped working and the others ok. Here are the screen shots of the ones I'm referring to! They were *VERY GOOD* add on's! I would super love them back.

If you have any advice please let me know.

Thank you.

Asked by Emily Ember 1 week ago

Last reply by Denys 3 days ago

OLDER BROWSERS, OLDER MACHINES

OK, for me, this has always been the 'go to' browser of choice.... until recently...!! I've tried a whole heap of browsers, some open-source derivatives, some based on … (read more)

OK, for me, this has always been the 'go to' browser of choice.... until recently...!! I've tried a whole heap of browsers, some open-source derivatives, some based on gecko, you name it, I've tried it.... for Mac and for Windows, although I won't put some of those tripe PC ones on my beloved Mac, and there in lies the problem...!! My Mac Pro is a 17yr old quad which is still quick by today's standard and I run El Capitan as it won't upgrade anymore, running Firefox v78... I don't it to be running the most up to date b'cos I'm not doing anything special to warrant getting t'morrow's browser today.... my problem is.... some of the extension which made this browser run faster have been stopped due to verification issues...!! How did these extensions make to the Add-ons if they were never verified in the first place as they were in use for a while before use was halted...!! Now, I get stupid pop-ups randomly, along with salacious material asking my to join suggestive websites and worse, some of which bounce to 'other' websites when you try to delete them...!! Do you not have ways of verifying these extension before they hit the Add-ons page...?

Ai chatbox +history. Problem (chatgpt)

i had sidebar with a temp gpt chat, needed an url from my history, clicked ctrl-h and well my sidebar history opens, then i click back to the aichatbot and my chat is em… (read more)

i had sidebar with a temp gpt chat, needed an url from my history, clicked ctrl-h and well my sidebar history opens, then i click back to the aichatbot and my chat is empty , i know it was temporary chat, but i did not expected to loose it by opening history.

Can i change the behavior ?

Asked by Tarantula 1 week ago

Last reply by TyDraniu 5 days ago

Automatic extension installation

Hi All, I have a number of computers that I would like to have configured identically, including Firefox's extensions. Is there a mechanism that I could use to automati… (read more)

Hi All,

I have a number of computers that I would like to have configured identically, including Firefox's extensions. Is there a mechanism that I could use to automatically install a list of extensions on my (linux, windows) computers?

TIA, Mike.

Asked by Mike's Workstation 1 month ago

Last reply by jscher2000 - Support Volunteer 1 week ago

New 1Password / Firefox compatibility issues?

I have been using 1Password for years. Since the last update on Firefox, now none of the passwords will load into pages/logins. I am logged into 1Password and there's the… (read more)

I have been using 1Password for years. Since the last update on Firefox, now none of the passwords will load into pages/logins. I am logged into 1Password and there's the normal window popping up but I can't click on my username or password. In Settings it looks as though I've selected the option for it to auto-fill, but it no longer does. Help!

Asked by wonderkitt 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

How to debug memory problems with extensions?

I'm having huge memory problems with Firefox. In about:performance I can see that the extensions process takes up way too much memory. When I start Firefox it usually sho… (read more)

I'm having huge memory problems with Firefox. In about:performance I can see that the extensions process takes up way too much memory. When I start Firefox it usually shows a memory usage of around 180MB. However, at some point the memory usage of the extensions process starts to increase and it doesn't stop increasing until my RAM is full and then it increases even further. It increases until I restart Firefox or until it uses so much RAM that my computer runs incredibly slow.

Below you can see a screenshot of the Task Manager showing how much RAM is available on my computer and a screenshot of the about:performance page showing the memory usage of the Extensions process. The RAM available on my laptop is 10GB (the default configuration was 4GB of soldered RAM plus 4GB of exchangeable RAM. I have upgraded from 4+4GB to 4+8GB but 2GB of the soldered RAM on this laptop are used as GPU memory so the remaining RAM is 10GB). The about:performance screenshot shows a memory usage of 13GB for the extensions process which is possible because Windows automatically pages RAM on the SSD when I'm running low on available physical memory. This enables programs to actually use more memory than the available physical RAM but of course programs become incredibly slow when the RAM is full and huge parts of memory have to be paged on the SSD.

My actual question: How can I find the cause of these memory problems?

What I've tried so far

- I have created a memory report on about:memory. The result is at the bottom of this post. - I have watched the about:performance page and tried to find out what action triggers the memory usage of the extensions process to increase. At the start of the browsing session the memory usage is only at around 180MB. It stays like that for a while. At some point it starts to steadily increase by many GBs. But I couldn't find the cause. I don't know what triggers the extensions process to increase memory usage. - I could simply disable extensions and see if the problem gets solved. But I want to know which exact extension causes this problem. It is very difficult to find out which one it is because I have many extensions and I don't know what causes the memory usage to increase. So I would have to disable extensions one by one and wait for an indefinite amount of time and check whether memory usage stays low. But I don't know how long I have to wait until the memory usage would increase because I couldn't identify what triggers it to increase.

Rather than just using trial and error I would like to find a way to use debugging tools to exactly determine what causes the problem.

_______________________

This (https://pastebin.com/U3QXTAt9) is the memory report from about:memory. This contains the whole extension (pid 18332) section (copy & pasted by selecting the text on the about:memory page). I have left out the rest because I don't know if it contains private data. Please note: this is not taken from the same browsing session as the screenshot that shows a memory usage of 13GB. Why? Because programs run very slow when memory is low and large parts of memory are being paged. The debug tools usually require a lot of RAM and CPU performance so it's very difficult to use the debug tools when the memory is already full and programs are already running slow. This memory report shows a very high memory usage of the extensions process. In this case it's "only" 3.5GB but it was taken in an early stage of the increasing memory usage. As shown in the screenshot below, memory usage can go even higher than the available physical RAM on my computer. The memory report doesn't clearly show which extension is responsible for the high memory usage. In the memory report, I can only see a high memory usage for the items gc-buffers and gc-heap which leads me to think that the memory problem has something to do with the garbage collector. However, I cannot see which extension is responsible for this. No item in this list with a description that identifies a specific extension has a high memory usage. This is only an excerpt from the memory report (only the extension section). I went through the whole memory report with Ctrl + F "moz-extension" and looked for items with a high memory usage but I didn't find a single item with high memory usage that belongs to a specific extension.

Asked by a72834234 1 week ago

Last reply by Ed 1 week ago

Translate - Beta Windos

'Every time' I'm on a webpage I get that question if I want to have this page translated into German. PLEASE - How can I deactive this !!! wie kann ich das Beta F… (read more)

'Every time' I'm on a webpage I get that question if I want to have this page translated into German.

PLEASE - How can I deactive this !!!


wie kann ich das Beta Fenster übersetzen ausschalten / deaktivieren?

Asked by CHM 3 months ago

Last reply by TalkTalk 1 week ago

Urban VPN free

Good afternoon, I am trying to install UrbanVPN free on my firefox browser but it tells me that I can't have the extension. Can you please help. Kind regards. Greg. … (read more)

Good afternoon,

I am trying to install UrbanVPN free on my firefox browser but it tells me that I can't have the extension.

Can you please help.

Kind regards.

Greg.

Asked by gregboy 1 week ago

Last reply by jonzn4SUSE 1 week ago

Read Aloud Charge

Read Aloud charged me $25.00 on 5/31/25, but I did Not subscribe to this feature. And when I open my Firefox browser to I see where I can add this feature, but have not a… (read more)

Read Aloud charged me $25.00 on 5/31/25, but I did Not subscribe to this feature. And when I open my Firefox browser to I see where I can add this feature, but have not as I do not need it.

I called the phone number listed on my American Express charge, but it states "this number is not in service." Also, I visited the website, and it looks like a phishing shell that first asks for my credit card number to 'look-up' the charge. No way!!

I'm disputing this charge with the AmEx, but you may want to be aware of this issue. My office does not allow us to use Firefox, and now I see why.

Before I uninstall Firefox, I'm removing all credit card history from the background.

Asked by A. Young 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

adblocker for youtube

I watched a video about blocking youtube ads on firefox. It said add adguard, ublock origin, and adblocker for youtube. When I tried to add adblocker for youtube, a scr… (read more)

I watched a video about blocking youtube ads on firefox. It said add adguard, ublock origin, and adblocker for youtube. When I tried to add adblocker for youtube, a screen came up saying it had to verify I was human. I clicked the box, but the screen kept coming back. Please let me know how I can add adblock for youtube. Or is there another way to block ads on youtube? Thanks, Frank

Asked by Frank Dixon 2 weeks ago

Last reply by Mark 2 weeks ago

"Firefox could not download the search plugin from amazon"

Hi all, I'm an English speaker in Germany, and I'm trying to add amazon.de as a search shortcut, using the official steps (right click on address bar, choose 'add Amazon… (read more)

Hi all,

I'm an English speaker in Germany, and I'm trying to add amazon.de as a search shortcut, using the official steps (right click on address bar, choose 'add Amazon').

However, I'm getting the following error: Firefox could not download the search plugin from: https://d2lo25i6d3q8zm.cloudfront.net/browser-plugins/AmazonSearchSuggestionsOSD.Firefox.xml

I've seen similar calls for help that seem to stretch back years, but alas they appear to have had slightly different symptoms/solutions that don't seem to apply to my situation.

Cheers.

Asked by getmikestevens 1 month ago

Last reply by Agent virtuel 2 weeks ago