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I Can't Use my Firefox in Windows 7.

My Mozilla developed a glitch. So I eventually uninstalled it and reinstalled it. Now it gives me the following message: "Your Firefox profile cannot be loaded. It may be… (read more)

My Mozilla developed a glitch. So I eventually uninstalled it and reinstalled it. Now it gives me the following message: "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". Could someone please explain how I might correct this issue? I would appreciate it.

Asked by guypoetry 3 days ago

Last reply by cor-el 2 days ago

How do I add a website to my Firefox location permissions?

Opentable thinks I'm 3,000 miles from where I am. How can I get it to recognize my actual location ? I have determined that this is not an opentable issue. When I go t… (read more)

Opentable thinks I'm 3,000 miles from where I am. How can I get it to recognize my actual location ? I have determined that this is not an opentable issue. When I go to Firefox Location Settings. You can delete a website but you can't add one.

Asked by f8s.tq.r3j 5 months ago

Last reply by cor-el 5 months ago

Secure Connection Failed PR_CONNECT_RESET_ERROR

By using the last version of Firefox (74.0) when visiting a website with security connection I got the following error : "Secure Connection Failed An error occurred durin… (read more)

By using the last version of Firefox (74.0) when visiting a website with security connection I got the following error : "Secure Connection Failed An error occurred during a connection to .............. PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." With the previous versions of Firefox there was no such problem and I could visit the above website. So, please inform me what happened with ver. 74.0 ? By ver. 74.0 is no more supported some older security protocols which might have the above website, or this is a bug by the new ver. 74.0 ? Please inform me how this issue can be fixed ?

Asked by eladopoulos 5 months ago

Last reply by Aletheia 1 week ago

Widevine Error on Developer Edition

Hi, when I try to watch a video on Prime Video I get error saying that the plugin crashed. I asked a similar question on Reddit here and now I’m quite sure that the plugi… (read more)

Hi, when I try to watch a video on Prime Video I get error saying that the plugin crashed.

I asked a similar question on Reddit here and now I’m quite sure that the plugin is the Widevine plugin.

I tried everything I’ve been suggested but still I can’t solve this issue.

Does anyone have any other tips? Thanks

Asked by Alessandro 2 months ago

Last reply by harrisonstation 3 days ago

Can't enable Two-Step Authentication

I cannot enable Two-Step Authentication. When I add it to my authentication app, and type in the 6-digit code, I get the error, "Invalid two-step authentication code". … (read more)

I cannot enable Two-Step Authentication. When I add it to my authentication app, and type in the 6-digit code, I get the error, "Invalid two-step authentication code". I have tried several different authentication apps, but none work. Anyone else having this issue?

Asked by Dereck 1 month ago

Last reply by LaughingBubbba 3 weeks ago

[Sorry. We’ve locked your account.] Brand new account got locked because I couldn't receive the confirmation e-mail as the e-mail was still unusable

Today I switched the Firefox Sync account from old one to new one (just personal hobby, won't use the old e-mail anymore). I received this message: "The confirmation emai… (read more)

Today I switched the Firefox Sync account from old one to new one (just personal hobby, won't use the old e-mail anymore). I received this message: "The confirmation email we sent to ******@********* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." because the new e-mail was inactive for 48hrs so. It was my bad, I registered the new e-mail to Firefox Sync not long after it was made, so I have to wait for 48hrs till it is usable (provider's policy). Err... I'm not sure if the e-mail I wrote got auto-censor or not, so I censored it myself. I can give it to you whom concern later, if necessary. But I don't get the point here. How can you protect my Firefox data if it is just a whole new account that even not login successfully first time, still waiting for e-mail verification?

Asked by ftwh 1 month ago

Last reply by Emre Turunç 1 week ago

Yahoo hyjacking my google searches.

Every search I perform using google is being hyjacked by yahoo. I have read that many other users are having the same problem. I have tried to follow the steps to remove … (read more)

Every search I perform using google is being hyjacked by yahoo. I have read that many other users are having the same problem. I have tried to follow the steps to remove the add-on or extension but when I click on "add-ons" or extensions from the menu it just opens a new blank tab in my browser. When I click on search in the preferences menu, google is the only search engine checked in all of my selections. Please help me get rid of the yahoo search.

Asked by markdbrown 2 weeks ago

Last reply by jscher2000 3 days ago

PDF Open with Firefox Option URL Showing Computer File Path - Need to display website URL

Since the new update was released I have been unable to figure out how to have the 'Open with Firefox' option for PDFs display the URL for the website and not my computer… (read more)

Since the new update was released I have been unable to figure out how to have the 'Open with Firefox' option for PDFs display the URL for the website and not my computer's program files.

I link a number of PDFs for my work and currently need to switch to Chrome to obtain the correct link, which is unnecessary and time consuming, prompt help would be greatly appreciated!

Asked by Brandi Casey 1 week ago

Last reply by cor-el 1 week ago

firefox monitor data security warning

I have received an email warning of a possible data breach It has a hyperlink for more information. ON PRINCIPLE, I never follow such hyperlinks but go to the appropriate… (read more)

I have received an email warning of a possible data breach It has a hyperlink for more information. ON PRINCIPLE, I never follow such hyperlinks but go to the appropriate website and investigate from there.

Your website is so convoluted and elliptical that I have absolutely no idea how to check out this email without the basic error of following a suspect hyperlink.

Asked by mw 1 week ago

Last reply by TyDraniu 1 week ago

Firefox restricts me from renaming or moving folders that contain files I downloaded with it

No matter what I do, it just eventually happens EVERYTIME. The worst part is that I can't predict when it will happen next time. For some reason, when I download a file w… (read more)

No matter what I do, it just eventually happens EVERYTIME. The worst part is that I can't predict when it will happen next time.

For some reason, when I download a file with Firefox (Firefox is currently set to always download files right to my Desktop), and then move it from my Desktop (which is obviously located in C: drive) to my external drive, place it in some folder and after that try to move that folder in the other place, or rename it - I just can't because that folder, or files within it are currently being used by some other program (I'm sorry, what?).

But! The solution is very simple: if I close Firefox and try again - ta-da! The folder is no longer used by anything, and I can do what I wanted to do with success.

This is very, VEEERY annoying! Additionally, I'll add a screenshot showing all of extensions installed in my browser, as well as troubleshoot info (if that might help). Anyone, please, help me fix that!

Asked by Sunsper 1 week ago

Last reply by the-edmeister 1 week ago

Scroll bar too wide.

Hello, I'd like to make the scroll bar thinner and don't know how, all the advice I have found online either doesn't work or isn't clear enough for me to follow. The scro… (read more)

Hello,

I'd like to make the scroll bar thinner and don't know how, all the advice I have found online either doesn't work or isn't clear enough for me to follow.

The scroll bar is ok on a new tab but becomes wider on websites and sometimes creates a horizontal scroll bar.

Thanks.

Asked by tommagu 1 week ago

Last reply by cor-el 1 week ago

Firefox Updated, Now Opening New Tabs in New Window (Probable Reason: Many Tabs Open)

IMPORTANT NOTE: I already have the Check mark clicked in Settings to "open links in tabs instead of new windows" so please don't suggest that. I tend to have a lot of tab… (read more)

IMPORTANT NOTE: I already have the Check mark clicked in Settings to "open links in tabs instead of new windows" so please don't suggest that.

I tend to have a lot of tabs open (more than 100) in Firefox. Until it recently updated, no matter how many tabs I had open, if I opened a new tab, it would do so in the same window. Now, after the update, I have about 60 tabs open and anytime I open a new tab from my current window, it will after a few seconds switch to opening a new window, which is very annoying.

Does anyone have any suggestions on how to fix it?

Thank you very much for your help!

Asked by mmmoshen 1 week ago

Last reply by cor-el 1 week ago

Linux Custom Firefox Profile Installation Issues

I need to be able to be able to customize Firefox installations for all my linux desktop users. I am unable to find any current information on how to programmatically ins… (read more)

I need to be able to be able to customize Firefox installations for all my linux desktop users. I am unable to find any current information on how to programmatically install extensions/plugins or settings for each users profile.

Asked by srj102008 1 week ago

Last reply by cor-el 1 week ago

Yahoo search is overriding my setting for Google search - how to stop this?

Not sure when this started or why it is happening. I have double checked that my settings have Google search set as my default search engine. Instead, Yahoo Search keeps … (read more)

Not sure when this started or why it is happening. I have double checked that my settings have Google search set as my default search engine. Instead, Yahoo Search keeps popping up.

How can I stop this?

Thank you!

-K

Asked by kwien.q101 1 week ago

Last reply by Standard8 13 hours ago

Dead link to Cloudflare's privacy notice on support.mozilla.org

Hi, On your DNS-over-HTTPS (DoH) FAQs page https://support.mozilla.org/en-US/kb/dns-over-https-doh-faqs#w_how-did-mo..., under the question "How did Mozilla choose Cloudf… (read more)

Hi,

On your DNS-over-HTTPS (DoH) FAQs page https://support.mozilla.org/en-US/kb/dns-over-https-doh-faqs#w_how-did-mo..., under the question "How did Mozilla choose Cloudflare as a trusted resolver?", the link to Cloudflare's privacy notice resolves in a 404. Can you please update it to point to Cloudflare's privacy notice with respect to 1.1.1.1 and Firefox?

Thanks, James

Asked by james.w.mitchell 1 week ago

Last reply by cor-el 1 week ago