when I try to open troubleshooting information, it sends me to an empty tab.

I was having a problem where whenever i used google search, it would use yahoo instead. I saw a fix for this that resetting the browser is a way to fix it, but i need to … (read more)

I was having a problem where whenever i used google search, it would use yahoo instead. I saw a fix for this that resetting the browser is a way to fix it, but i need to get into troubleshooting information first. however, whenever i try to get into troubleshooting information, it sends me to a blank white tab with not url. I would really appreciate help because I'm getting annoyed with this.

Asked by Itsahill 2 minutes ago

Firefox no longer runs or works on my desktop PC computer

How do I completely remove all traces of Firefox from my windows 10 OS? Note: This is why, After windows ask me to run your application or program or software, and I clic… (read more)

How do I completely remove all traces of Firefox from my windows 10 OS? Note: This is why, After windows ask me to run your application or program or software, and I click the yes button after I had done that it doesn't do anything after that and then it just repeatedly does this, and I had used windows uninstall program and I uninstall Firefox then I had reinstall it and it still did the same exact thing that I had mentioned above "even tried using the Windows Registry Editor too!"

Note for years I had used your browser and hardly had any troubles with or problems with your browser

Asked by Frank 2 hours ago

Last reply by Frank 13 minutes ago

Firefox 82.0 always defaults to blank pages when printing now.

Hi, at our workplace we use Firefox exclusively for our point-of-sale system and as such, print lots of reciepts and labels. We updated Firefox to version 82.0 this morni… (read more)

Hi, at our workplace we use Firefox exclusively for our point-of-sale system and as such, print lots of reciepts and labels. We updated Firefox to version 82.0 this morning and now nothing prints correctly by default. When opening print preview, no matter what, it's a blank page. I have adjusted the settings in about:config, reset the print settings, messed with margins, etc. Basically every possible suggested fix for the problem I could find. After multiple hours, we still cannot get anything to print from Firefox UNLESS you go into the print settings, and click "preferences" in the Windows dialogue box (even if you don't change a single thing), only then will it work perfectly every time. This isn't an acceptable option though as we need it to work rapidly and automatically each time though the browser.

Our printer is set up correctly, up to date drivers, etc. All programs in windows will print fine, Chrome and Edge print fine, so I'm assuming it's specifically a Firefox issue. This is a receipt printer, and I noticed Firefox defaults to 8.5x11 size paper despite it using standard 73mm receipt paper. But, like I said, no matter what the preview is a blank page and that's what prints.

I'm stumped on this one. Printer is a TSP100 if that matters. Help!!

Asked by skunkrivercycles 14 minutes ago

  • Solved

Default Search Engine Problem

I have Bing set up as my default search engine and it has worked fine for years. Now all of the sudden, any search I request, whether in the address bar or search window… (read more)

I have Bing set up as my default search engine and it has worked fine for years. Now all of the sudden, any search I request, whether in the address bar or search window is completed by Yahoo. I have tried everything I know to try to fix this but to no avail. Also, when I click the Add-ons button to check for add -ons that I perhaps placed in error, a new blank tab opens up. I'm wondering if I should just delete Firefox and then re-install it. Any help would be greatly appreciated.

Asked by pfburdett 4 hours ago

Answered by jscher2000 45 minutes ago

Can't view video on Firefox after latest Firefox update. Help appreciated.

Can't view videos on Firefox, just a blank square where video would play. Since the latest Firefox update, but often happens after a Firefox update. Can play and view wit… (read more)

Can't view videos on Firefox, just a blank square where video would play. Since the latest Firefox update, but often happens after a Firefox update. Can play and view with other browsers. Help appreciated.

Asked by voltairine 17 minutes ago

Enhanced Tracking Protection

I BELIEVE, but am not certain, the above described subject and topic are instrumental to the issue I am having. I like to stream a Canadian sports site called Sporstnet N… (read more)

I BELIEVE, but am not certain, the above described subject and topic are instrumental to the issue I am having. I like to stream a Canadian sports site called Sporstnet Now. Up until a few weeks / months ago every time I clicked to open that site the streaming started automatically. Now that is not happening on a regular basis. Typically when I click on the website it now does not start automatically. To resolve this I can "sign out" and then sign in using my login credentials. This is obviously a time waster. Once I am signed in again, I might be able to stop the streaming and log back in automatically for the next few hours, but certainly by the next morning the streaming does not start automatically and I need to go through the login process described above. There must be a setting somewhere to allow the automatic streaming to start even if I have not visited that website in the last 2 - 3 days. Any help? suggestions? thoughts? Thank you.

Asked by don.dac.fc 25 minutes ago

download files seem corrupt

Hi, Firefox desktop for win 10: Firefox works with this one exception... I downloaded two "self extracting" files from Nikon. When I double click on either or any file of… (read more)

Hi, Firefox desktop for win 10: Firefox works with this one exception... I downloaded two "self extracting" files from Nikon. When I double click on either or any file of this type using firefox, I get "some installation files are corrupt, please re-download" If I use Microsoft edge, the same files work, provided I select "unblock" in the files properties tab. (yes I do this for ff files too)

This did not happen months ago and I'm sure this is because Microsfot has changed something, which needs all browsers to adapt to. Thx

Asked by domlester 5 hours ago

Last reply by cor-el 42 minutes ago

Version 82 does not display PDF correctly

Hi, I have a problem after update from v.81 to v.82. In last version, my PDFs are not display correctly. In other PDF viewers the problem does not exist. The error can b… (read more)

Hi, I have a problem after update from v.81 to v.82. In last version, my PDFs are not display correctly. In other PDF viewers the problem does not exist.

The error can be seen in the attachments.

Asked by vasile.ticau 5 hours ago

Last reply by cor-el 43 minutes ago

Firefox not launching (crashing) after update 82.0

We use Firefox as our company default and it has been running fine. This morning our devices started updating to version 82.0 and now it will not re-open. We get the foll… (read more)

We use Firefox as our company default and it has been running fine. This morning our devices started updating to version 82.0 and now it will not re-open. We get the following in event viewer:

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.18362.1049, time stamp: 0xb5beef21 Exception code: 0xc0000409 Fault offset: 0x00000000000a1170 Faulting process id: 0x504 Faulting application start time: 0x01d6a79d51cff95a Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a6b172b9-a2b5-4bc0-a874-22a48b48aa06 Faulting package full name: Faulting package-relative application ID:

When trying to uninstall from Program and Features we get the following NSIS error (attached).

Asked by dirkvdm85 5 hours ago

Last reply by FredMcD 49 minutes ago

secure conex fail

message received this evening. however, signed in without problem earlier today: "Secure Connection Failed An error occurred during a connection to secure.capecodfive.com… (read more)

message received this evening. however, signed in without problem earlier today: "Secure Connection Failed

An error occurred during a connection to secure.capecodfive.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

have previewed help topics particular to this problem, but not finding exact phrase. this is my online banking account. i use it regularly and often. i wanted to transfer funds. i have contacted the bank customer service, advised to clear cache and cookies, but no luck. FF autoupdates, Win7 not applying updates, prefer not using Win10.

i am over the hill and picking up speed, but need hand-holding at this point. moz help has helped before with good results. thanks for the life-preserver! elise bowen, cape cod

Asked by notanotherhero 5 days ago

Last reply by notanotherhero 55 minutes ago

picture in picture

Hi everybody! This new function "picture in picture" is bothering and prenvents from concentrating on the main subject. I tried everything announced to stop it including … (read more)

Hi everybody! This new function "picture in picture" is bothering and prenvents from concentrating on the main subject. I tried everything announced to stop it including menu > options > deactivate control... but it still invites itself, no possible control. How may I stop that completely??? tks Lionel

Asked by Seylione 5 hours ago

Last reply by cor-el 1 hour ago

garbled text display towards end of long page

Hi! For quite some time I run Firefox in KDE over wayland using Gentoo package. Recently I enabled webrender to fix bad flickering while loading sites, and while that wor… (read more)

Hi!

For quite some time I run Firefox in KDE over wayland using Gentoo package. Recently I enabled webrender to fix bad flickering while loading sites, and while that worked I now see garbled text display towards the end of longer web pages. I do not remember which Firefox version it was when I switched on webrender, but the issue persists through a few recent Firefox upgrades till my current 81.0.2 (this is Gentoo linux build)

Attached screenshot is of the bottom of this page https://cdn.kernel.org/pub/linux/kernel/v5.x/ChangeLog-5.8.15 While top of page is always good looking, garbled text starts somewhere towards the end of page.

I'm not sure if this is a new issue or the same one as in bug 1667534.

Is there any easy option to fix this, or this should be filed as new bug?

Asked by igor.v.kovalenko 2 days ago

Last reply by igor.v.kovalenko 1 hour ago

Clarification about JNLP files

Hello all, I've read some bug reports and discussions about the JNLP files blocked in Firefox ( JNLP should be treated as executable , Should not treat JNLP files as Exec… (read more)

Hello all,

I've read some bug reports and discussions about the JNLP files blocked in Firefox ( JNLP should be treated as executable , Should not treat JNLP files as Executables (revert bug 1392955) on ESR-68 , Improve usability for JNLP and other executables and JNLP should not be considered an executable extension ). All I'm understanding is it has been blocked since Firefox 67, then "allowed" back again, then blocked for security purposes in Firefox 78. To sum it up, the bug 1576762 is still open, JNLP are still blocked. Nowadays, it's not possible to directly launch a JNLP file, you've got to download it and run it thereafter. Am I right ?

Also, I've taken note of the Firefox ESR release "too late". I've installed the "mainstream" Firefox release on a server in order to be remotely used by end users (via a RDS server, only to browse a internal website, they can't browse the web). What are the results/differences/cons (except the extended support) ?

Thanks in advance for your replies. Jo.

Asked by datboxistrash 6 hours ago

Last reply by cor-el 1 hour ago

disable automatic updates in 81

I cant seem to be able to disable automatic updates. Firefox updates automaticly in background at work and then crashes my tab and all my work gets lost when it has to u… (read more)

I cant seem to be able to disable automatic updates. Firefox updates automaticly in background at work and then crashes my tab and all my work gets lost when it has to update. Its really annoying.

Iv tried searching for settings and using about:config, changin app.update.auto to false. It keeps updating anyway...

Asked by ivar.forss 6 hours ago

Last reply by cor-el 1 hour ago