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  • Solved

My data won't sync from my other device

So, my old computer recently broke, but I luckily recovered all my files. I was re-downloading Firefox onto this computer, but my bookmarks and add-ons and stuff won't sy… (read more)

So, my old computer recently broke, but I luckily recovered all my files. I was re-downloading Firefox onto this computer, but my bookmarks and add-ons and stuff won't sync. When I searched for the solution to this, I saw someone having a similar-ish problem (https://support.mozilla.org/en-US/questions/1403774#answer-1563248), but they just said they had to wait awhile for it to sync. Now, I have a couple questions that I can't seem to get the answer to:

1. How long does it take to sync my data? How long did that person have to wait?

2. What if it never syncs and that person just got lucky? Is there some sort of alternate way to fix this faster?

I'd really appreciate help on this topic, but I'm not the best with computers. If anyone has had this problem, and figured it out, please let me know! I had a lot of bookmarks and a good amount of add-ons, I really would like to not lose those.

Asked by ☆ 0L1V3R ☆ 4 months ago

Answered by ☆ 0L1V3R ☆ 4 months ago

  • Solved

Downloads fail immediately after starting from Google Drive.

I am having two problems, both related to downloading files only on Firefox, these issues don't occur on other browsers when downloading the same files. The first issue … (read more)

I am having two problems, both related to downloading files only on Firefox, these issues don't occur on other browsers when downloading the same files.

The first issue is that when downloading a file from Google Drive, the download always fails. It opens up a menu asking me where to save the file but the files name is "download" with no extension, when starting the download it will fail. In the images below you can see what it looks like. This happens with most files on Google Drive, usually those larger than 50MB (a VERY rough estimate). Both in the default tab and in the container tabs I use.

The second issue is very similar, when downloading a file, this time from anywhere on the web, when asking me where to save the file, the name of the download is a string of random letters and numbers with no extension. When starting the download it fails because the name is too long, after renaming it to something shorter it still fails. I don't really have any sites I can give as examples because this problem only occurs randomly.

For both problems I have tried attaching the correct filename and extension but it still fails.

Asked by MadaHaz 4 months ago

Answered by MadaHaz 4 months ago

  • Solved

duplication bug in the Firefox Sync feature.

When you check the image, you can see two "HOME" entries. This is an issue I discovered after uninstalling and reinstalling the Firefox browser and using Sync. HOME is m… (read more)

When you check the image, you can see two "HOME" entries. This is an issue I discovered after uninstalling and reinstalling the Firefox browser and using Sync.

HOME is my PC, and this image was screenshot on my laptop.

Additionally, the Sync for these HOME entries is not functioning properly. I tested this by opening several sites, and while Sync works well from my smartphone to my PC, it doesn't sync properly from my PC to my laptop.

Does anyone know how to solve this problem? I tried rebooting my PC, but it didn't work out.

Asked by Hevel 3 months ago

Answered by Hevel 3 months ago

  • Solved

Popup messages from browser.

Hello, After update to firefox 127 for linux I get popup messages every time I visit a site. A typical message is e.g. for google.com: www.google.com 1 Any hints? Thank… (read more)

Hello, After update to firefox 127 for linux I get popup messages every time I visit a site. A typical message is e.g. for google.com:

www.google.com 1

Any hints? Thanks in advance.

Asked by Patreas Achaios 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

Maintaining login info between tabs

On Opera and Chrome, I am logged in as a google user. I make a diary available from a web page which is limited as to how the viewer sees it. If I (or another authorised … (read more)

On Opera and Chrome, I am logged in as a google user. I make a diary available from a web page which is limited as to how the viewer sees it. If I (or another authorised user) is viewing it then they see all the detail. If anyone else sees it then they only see 'busy' against all the bookings. This has worked fine for years.

On changing to Firefox, though, when the web diary is accessed - even though I am logged in properly - it only shows the 'busy' view. It seems as if it's not maintaining my google login, hence showing the 'incorrect' view.

Is there anything that I can change to make this work properly?

TIA

Asked by Ian Smith 4 months ago

Answered by cor-el 4 months ago

  • Solved

Syncing passwords

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to … (read more)

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to be sync'd, yet they have not migrated to Win 10. Bookmarks have so I know something is working. Any advice? Thanks Chris

Asked by chris654 4 months ago

Answered by chris654 4 months ago

  • Solved

Password security

OK - I must be missing something. On my previous browser, Opera, if I wanted to see details of my passwords then I needed to put in the computer password, so keeping them… (read more)

OK - I must be missing something. On my previous browser, Opera, if I wanted to see details of my passwords then I needed to put in the computer password, so keeping them quite secure. However, Firefox seems to let anyone using the browser to access the full details of all my passwords, even offering to copy them! This has to be the most insecure approach possible - surely this can't be correct, can it?

Asked by Ian Smith 4 months ago

Answered by cor-el 4 months ago

  • Solved

When in a private window, How do you open a bookmark or link in a normal window?

If you are currently using a normal window then there are ways to open a bookmark or link in a private window. But if you are currently using a private window then how wo… (read more)

If you are currently using a normal window then there are ways to open a bookmark or link in a private window. But if you are currently using a private window then how would you open a bookmark or link in a normal window?

I have tried several things including pressing shift+enter or choosing "Open in new Window" from the context menu, but this just opens the bookmark or link in a new private window.

My current method is to copy the address of the bookmark or link then paste it into the address bar of a normal window.

But is there a more direct method of opening bookmarks or links in a normal window, if currently in a private window?

Thanks.

Asked by TechHorse 4 months ago

Answered by cor-el 4 months ago

  • Solved

Downloading attachment in Outlook doesn't ask me where to store it

Regular download works fine, but when I try to download attachment in outlook.live.com website, it didn't ask me where to store it, but simply places it in my default loc… (read more)

Regular download works fine, but when I try to download attachment in outlook.live.com website, it didn't ask me where to store it, but simply places it in my default location, while at the same time opening the attachment even though I only want to download the file.

Asked by WaReMoN 4 months ago

Answered by WaReMoN 4 months ago

  • Solved

Custom Firefox Zoom Values (e.g. 75%, 85%)

Hey guys, I saw in the following post that I can modify the zoom values of Firefox to custom values of my choosing (e.g. 75%, 85%): https://support.mozilla.org/en-US/qu… (read more)

Hey guys,

I saw in the following post that I can modify the zoom values of Firefox to custom values of my choosing (e.g. 75%, 85%):

https://support.mozilla.org/en-US/questions/1201469

I followed the instructions but it did not work for me. Yes, I did save the changes I made, and I completely closed & reopened Firefox, but the changes I made have not been applied for some reason. Please see the attached image.

I would have ask the question in the aforementioned thread but it's been archived so I had to open a new one. Does anyone know why Firefox does not seem to recognize my custom values (.75, .85)? Thanks!

Asked by AJ 5 months ago

Answered by TyDraniu 5 months ago

  • Solved

Can't find bookmarks with reinstall of Windows

I had to do a new install of Windows 11 and logged back into Firefox and can't find my old bookmarks. I got to this point and don't know how to retrieve old bookmarks: … (read more)

I had to do a new install of Windows 11 and logged back into Firefox and can't find my old bookmarks. I got to this point and don't know how to retrieve old bookmarks:

C:\Windows.old\Users\meljo\AppData\Roaming\Mozilla\Firefox\Profiles Please help me.

Thanks Mel

Asked by kenandhollywolstat 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Youtube comments are gone

I don't know what happened, I haven't been tinkering with anything. This happens for every video, not just this one. I've also posted my addons as well, in case that help… (read more)

I don't know what happened, I haven't been tinkering with anything. This happens for every video, not just this one. I've also posted my addons as well, in case that helps with anything.

Asked by Max Peckhart 5 months ago

Answered by cor-el 5 months ago

  • Solved

Private browsing window appearing in taskbar

The icon for private browsing has recently re-appeared on my taskbar despite having browser.privateWindowSeparation.enabled set to false in about:config. I've had this s… (read more)

The icon for private browsing has recently re-appeared on my taskbar despite having browser.privateWindowSeparation.enabled set to false in about:config.

I've had this setting configured ever since the update which completely changed the appearance/behavior or private browsing and it has worked correctly up until today (14/06/24).

Is there a new setting that I have to adjust in order to "merge" the windows together as I'm not a fan of having the private browsing icon on my taskbar.

Asked by danh132345 5 months ago

Answered by TyDraniu 5 months ago

  • Solved
  • Locked

The Page Isn't Redirecting Properly Error

Good Morning. I have been using Firefox for 20+ years. Last night it did an update overnight, and this morning I am getting "The Page Isn't Redirecting Properly" error … (read more)

Good Morning. I have been using Firefox for 20+ years. Last night it did an update overnight, and this morning I am getting "The Page Isn't Redirecting Properly" error message on my business CRM site. This appears to be the only site having an issue. I have never had this error previously.

I tried all suggestions already including clearing cache/cookies, checking settings, delete history, troubleshoot mode and nothing. The site opens fine on Chrome and MS Edge.

Any additional help is appreciated, this is very frustrating.

Thank you.

Asked by soalivetoday 5 months ago

Answered by soalivetoday 5 months ago

  • Solved

Linked image (via "src=") not displaying (FF 126.0.1 & 127.0)

Hi Guys, This is a recent hiccup and only seems to affect Firefox 126.0.1 & 127.0 (I'm running Win64 EME-free): I have a HTML file which displays images from variou… (read more)

Hi Guys,

This is a recent hiccup and only seems to affect Firefox 126.0.1 & 127.0 (I'm running Win64 EME-free):

I have a HTML file which displays images from various weather-cam websites, using the HTML "img src=" tag.

On previous versions of Firefox all was fine, however since 126.0.1 one image in particular will not display - it simply shows a broken image place-holder. Using MS Edge and Chrome, it displays correctly.

This is the image in question:

http://119.17.143.158:8777/Streaming/channels/102/picture/?auth=U1BDRzo1NG5keXAwMW50IQ==

I suspect it's something to do with the "auth=" 'key'?

Thanks in advance for any suggestions/assistance.

Mike.

Asked by rolands50 5 months ago

Answered by TyDraniu 5 months ago

  • Solved

Youtube Reduced Quality

about a month ago youtube was only letting me watch videos in 720 or 360, as of about a week ago i only have 360. i've disabled every single extension i have and i have f… (read more)

about a month ago youtube was only letting me watch videos in 720 or 360, as of about a week ago i only have 360. i've disabled every single extension i have and i have firefox version 127.0.2.

i'm not having this issue in edge, so i assume it's firefox specific. anyone know what's going on or what i can do?

Asked by knkramer 5 months ago

Answered by knkramer 5 months ago

  • Solved

Firefox install on external drive

Is it possible to install Firefox (or at least the profiles) onto an external SSD (i.e., not the C: drive)? If so, how? Note: this is not about migration/backup/recovery… (read more)

Is it possible to install Firefox (or at least the profiles) onto an external SSD (i.e., not the C: drive)? If so, how?

Note: this is not about migration/backup/recovery of profiles. Nor is it about where files are downloaded by default.

Windows 11 is consuming nearly all of the C: drive. I badly need to get Firefox (and later Thunderbird) onto my E: drive. I further note that the installer gives no options whatsoever as to the destination drive.

Most of the help I've found on the web is clearly outdated.

Thanks. jt

Asked by jonathan67 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Youtube audio plays extremely slow(Video is fine, audio and video are way out of sync, of course)

Youtube audio is extremely slow, I reckon at 10%, but the video is fine and can be sped up or down. The problem persists even in troubleshooting mode, after cache cleari… (read more)

Youtube audio is extremely slow, I reckon at 10%, but the video is fine and can be sped up or down. The problem persists even in troubleshooting mode, after cache clearing, hardware acceleration turned off, enabled DRM and widevine, driver updates, in private mode or not, logged in or not, firefox restarts, computer restarts.

But Youtube plays fine in Chrome and Edge.

I dont think I didnt anything drastically different, or updated win10 or firefox, or messed with anything. It was working fine a day ago.

Is there any way to reset something?

Asked by abelang82 5 months ago

Answered by abelang82 5 months ago