Showing questions tagged: Show all questions
  • Archived

Since Firefox 61 up to current version Netflix will not stream.

Firefox issued another update today, to 62.0, but this additional new update still did not fix Netflix bug: Error Code: F7121-1331-P7 Is anyone in this forum able to esca… (read more)

Firefox issued another update today, to 62.0, but this additional new update still did not fix Netflix bug: Error Code: F7121-1331-P7 Is anyone in this forum able to escalate the bug report to address this problem with Netflix?

Asked by loyall 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Unable to play Netflix video

The issue seems to be with DRM. Although DRM videos play on other sites like on Amazon Prime Video. I've done everything I could find on the internet as to fix this issue… (read more)

The issue seems to be with DRM. Although DRM videos play on other sites like on Amazon Prime Video. I've done everything I could find on the internet as to fix this issue like I've checked and unchcecked play DRM content in the settings and cleared cookies and cache and everything but nothing seems to be fixing the issue. Also, everytime I load Netflix I get a little yellow dialogue box saying installing components please try again. This happens everytime I load Netflix. Now when I click on any video it asks me to install SilverLight, I've installed it already but still it asks me to install it to play the video.

Asked by slmnkhan2016 2 years ago

Last reply by Vmoutsop 2 years ago

  • Solved
  • Archived

Widevine crashes every time I visit Netflix or Amazon

I'm on Arch Linux and recently updated Firefox to version 73.0 through pacman. I got no errors and Firefox works fine. Except that Widevine crashes whenever I visit Netfl… (read more)

I'm on Arch Linux and recently updated Firefox to version 73.0 through pacman. I got no errors and Firefox works fine. Except that Widevine crashes whenever I visit Netflix or Amazon. I tried removing the plugin and reinstalling it, reinstalling Firefox and starting Firefox in safe mode. If anyone knows a solution to my problem your help would be much appreciated!

Asked by Quirinbrunner 1 year ago

Answered by Quirinbrunner 1 year ago

  • Solved
  • Archived

Great update today, now I can no longer use Prime or netflix

So thanks to your update today I can no longer watch videos via prime or netflix due to a Widevine.Cdm error. That's fantastic, especially as Microsoft are moving to Chro… (read more)

So thanks to your update today I can no longer watch videos via prime or netflix due to a Widevine.Cdm error.

That's fantastic, especially as Microsoft are moving to Chromium, you're really selling your service.

See I'm being totally nice. And not calling you names.

Asked by Reallypissoff 2 years ago

Answered by cor-el 2 years ago

  • Solved
  • Archived

Can't play Netflix videos.

I've tried most of the Netflix (website's) suggestions to troubleshoot why videos won't play with Firefox; none could fixed the issue. The only suggestion I did not try i… (read more)

I've tried most of the Netflix (website's) suggestions to troubleshoot why videos won't play with Firefox; none could fixed the issue. The only suggestion I did not try is to disable Private browsing mode simply because I don't know how to do it and Firefox Support does not specifically address this task. I've also tried the suggestions provided by various forum responders to this issue ... again, no fix! Can someone please provide specific instructions on how to disable Private browsing?

I'm tired of switching from FF to IE every time I want to watch a movie.

Asked by ConiV 2 years ago

Answered by jscher2000 2 years ago

Screenreader Bug with Netflix alerts Since 86.0.1 update

Hello, I am a screenreader user and since updating to Firefox 86.0.1 (64-bit) I have encountered a serious bug on Netflix that is very easy to reproduce, even for those w… (read more)

Hello, I am a screenreader user and since updating to Firefox 86.0.1 (64-bit) I have encountered a serious bug on Netflix that is very easy to reproduce, even for those who don't normally use screenreaders. Serious in the sense of making the site unusable once it hits. It happens with both the screenreaders I use, Windows Narrator and Non-Visual Desktop Access (NVDA).

Basically on Netflix if you do something to cause an informational alert (such as adding a film to your list), then this alert is read out over and over, indefinitely. You then can't hear anything else such as a plot synopsis, or if you move to a different button, you won't hear information about what button it is, as the screenreader just keeps re-stating the same alert. The looped alert keeps playing even after you start watching a film or show. As I say, the site becomes unusable. Whereas in older versions of FF such alerts would be read just once and that was it.

To reproduce: Start a screenreader (the built-in Windows Narrator can be toggled on and off with ctrl+win+enter). Go to the Netflix website (you may need an account and to be logged in). Pick any film or series tile, and do something like press the 'add or remove the item from your list' button. Or press it's 'rate thumbs up / down' button.

You will now hear something along the lines of 'alert: item was added to your list' repeated over and over.

Another example is to start watching a show with a skippable intro (such as Homeland for example). You will hear 'alert: press the S key to skip the intro' repeatedly.

As I say above, in older FF such alerts were read out just once.

So, is this a known issue? Thanks for reading.

Asked by TechHorse 4 months ago

Last reply by TechHorse 3 months ago

  • Solved
  • Archived
  • Archived

I can't use Netflix as Widevine Content Decryption Module won't install.

I get the message "Widevine Content Decryption Module provided by Google Inc. will be installed shortly." I do not have a custom hosts file or any Antivirus enabled … (read more)

I get the message "Widevine Content Decryption Module provided by Google Inc. will be installed shortly."

I do not have a custom hosts file or any Antivirus enabled

Asked by madra 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Netflix keeps opening in new window while using Firefox

So, I have a problem with Netflix. When I'm working on my laptop, Firefox keeps opening Netflix in a new Window. It then also automatically directs me to that window, whi… (read more)

So, I have a problem with Netflix. When I'm working on my laptop, Firefox keeps opening Netflix in a new Window. It then also automatically directs me to that window, which is very inconvenient when you're in the middle of work. Sometimes it opens up to 6 netflix tabs...

In the add-ons I don't see any "unwanted" of "unknown" ones and I've also done a ADWCleaner scan + clean-up... It doesn't seem to help..

Does anybody else have this problem, or knows how to fix it? I really want it to stop..


Kr, Jody

Asked by Jodylisa 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

Since upgrading to FF 66 Netflix videos don't play.

I had no problem playing Netflix videos before FF 66. I'm now on FF 66.0.1. I disabled all add-ons, restarted FF to no avail. This issue MIGHT be DRM related since previe… (read more)

I had no problem playing Netflix videos before FF 66. I'm now on FF 66.0.1. I disabled all add-ons, restarted FF to no avail. This issue MIGHT be DRM related since preview vids play correctly in Netflix. They aren't DRM controlled. The full videos, which are DRM controlled, do not play. 'Play DRM-Controlled Content' is checked in my FF settings. I can play full videos as expected in Chrome. I prefer not to for obvious reasons. The NF error code is F7701-1003. The msg is 'There appears to be a problem with Firefox which is preventing Netflix from starting playback'. I've gone through the steps that NF suggest for this issue. Doing that doesn't resolve the issue.

Asked by HLMSPL 2 years ago

Answered by TyDraniu 2 years ago

  • Solved
  • Archived

Dowload links sometimes do not work

I use an online litho and digital printer here in the UK and in My Account I have a list of past jobs and the ability to download VAT invoices. In Safari the download inv… (read more)

I use an online litho and digital printer here in the UK and in My Account I have a list of past jobs and the ability to download VAT invoices. In Safari the download invoice link works but in FF it doesn't. The only Add ons I have switched on are AdBlock Plus and 1Password. In the attached screenshot you can see the blue icons on the right. URL is https://www.route1print.co.uk/ [EDIT] : FF is version 67.0 by the way.

Asked by kryten 2 years ago

Answered by cor-el 2 years ago

  • Archived

firefox wont let me stream videos on youtube or netflix

I just get this "an error has occurred" popup, which is confusing cause this all worked fine yesterday. My roommate says her video is working fine so it cant be the inter… (read more)

I just get this "an error has occurred" popup, which is confusing cause this all worked fine yesterday. My roommate says her video is working fine so it cant be the internet. I just want to watch youtube.

Asked by Amayarocks1997 1 year ago

Last reply by Eve 1 year ago

  • Solved
  • Archived

Netflix nsez-403 error

When trying to login to Netflix I keep getting it can't load the page because "Something Went Wrong. Sorry We having trouble with your request. You'll find lots to explor… (read more)

When trying to login to Netflix I keep getting it can't load the page because "Something Went Wrong. Sorry We having trouble with your request. You'll find lots to explore on Home page. |NSEZ-403 " It's only when I try and sign in. I've cleared the cache & cookies, and restarted Firefox multiple times, but still get this message. I also tried Chrome and had same problem, but don't get it with Safari.

Asked by mccurdyp 1 year ago

Answered by user1321319 1 year ago

  • Archived

Why won't Nwtflix play video on my PC

Using Ubuntu 16.04 AMD64 bit with MATE 1.12.1 desktop Firefox Quantum 61.0.1 (64 bit) Google Widevine is installed and set to 'Always Activate' OpenH.264 is installed and… (read more)

Using Ubuntu 16.04 AMD64 bit with MATE 1.12.1 desktop Firefox Quantum 61.0.1 (64 bit) Google Widevine is installed and set to 'Always Activate' OpenH.264 is installed and set to 'Always Activate'

When I log into Netflix, I am presented with the standard interface with all the movie options, include a large background of the current movie they are promoting. If I wait a few seconds, the trailer begins playback and plays with audio until it's over, but, if I click the play button, the screen clears and I get a message that says "Whoops, something went wrong... Playback Error, there appears to be a problem with Firefox that is preventing Netflix from starting playback. Please be sure you are using the most recent version of Firefox.

Asked by wizard69 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Playback error on Netflix. Firefox 67 32 bits linux OS. Widevine 4.10.1196.0. OpenH264 video codec 1.7.1

Can't play videos on Netflix. Keep getting the same error. Playback error Code: F7701-1003. Firefox 67 32 bits linux OS. Widevine 4.10.1196.0 OpenH264 video codec 1.7.… (read more)

Can't play videos on Netflix. Keep getting the same error. Playback error Code: F7701-1003.

Firefox 67 32 bits linux OS. Widevine 4.10.1196.0 OpenH264 video codec 1.7.1

Asked by Pour999 2 years ago

Last reply by Wesley Branton 2 years ago

  • Archived

Firefox stopped working with netflix and yahoo. I haven't changed anything.

I haven't changed anything in Firefox as I'm not too computer savvy but now Netflix no longer works nor does yahoo. For yahoo it says something about a date in the future… (read more)

I haven't changed anything in Firefox as I'm not too computer savvy but now Netflix no longer works nor does yahoo. For yahoo it says something about a date in the future. No idea what has happened. Have a Mac and haven't made any software updates, my computer is 5-6 years old and isn't even capable of being updated, or so it tells me every time I try and do updates.

Asked by Oneuser 2 years ago

Last reply by TyDraniu 2 years ago