Showing questions tagged: Show all questions
  • Solved

You Tube won't play

When I connect to a YouTube video all I get is a spinning circle. I can download the video if I connect to the internet via Internet Explorer. This make me think the prob… (read more)

When I connect to a YouTube video all I get is a spinning circle. I can download the video if I connect to the internet via Internet Explorer. This make me think the problem isn't with my computer. any recommendations how to fix this?

PS. I'm not an knowledgeable computer user so try to keep it simple.

Thanks

Asked by Tom Weaver 2 weeks ago

Answered by Andrew 2 weeks ago

  • Solved

Updating FF, why did I receive an XULRunner Platform Version '75.0' Error?

While updating FF on my Windows 10 laptop, I received an error from XULRunner. Platform version '75.0' is not compatible with minVersion > = 74.0.1, maxVersion < = … (read more)

While updating FF on my Windows 10 laptop, I received an error from XULRunner. Platform version '75.0' is not compatible with minVersion > = 74.0.1, maxVersion < = 74.0.1. Now FF will not open. Help?

Asked by brucef1 1 month ago

Answered by philipp 1 month ago

  • Solved

non functional Firefox Browser(one laptop only)

System: Windows 10 32-bit laptop Problem: non-responsive UI on one laptop only. This includes inability to configure local options. nothing works. Menus drop down, but… (read more)

System: Windows 10 32-bit laptop

Problem: non-responsive UI on one laptop only. This includes inability to configure local options. nothing works. Menus drop down, but no matter what is selected, the selection does not highlight, menu hides normally but no action is taken by the browser

If I manually type in the url it sits there. no spinning cursor, nothing.

Browser does NOT crash... It simply sits there doing nothing. All other browsers work fine.

What I have done Restart the laptop Double check Firewall permissions Ran a scan before and after installation (0 threats found) Logged in as administrator as well as user account Ran performance monitor nothing alarming noted Uninstall and Reinstall. (Problem still exists)

Asked by kyle.rondeau 1 month ago

Answered by kyle.rondeau 1 month ago

  • Solved

Portable double installation

I have been using a very old version of firefox on my desktop. Now I want to update it, but to somehow keep an installation of a pre-webextension version. IIRC two differ… (read more)

I have been using a very old version of firefox on my desktop. Now I want to update it, but to somehow keep an installation of a pre-webextension version. IIRC two different installations can't live within the same Windows, so I'm looking for a portable installation of the old version. (Running a second instance of the same installation is no help).

The problem is that I already have an updated portable app on my usb stick. I am wondering, if I save an old, portable firefox (on a separate folder) on the same usb stick that already has a portable firefox installation, will it cause any trouble to either?

Asked by trespda 2 months ago

Answered by the-edmeister 2 months ago

  • Solved

AOL email Font issue

Every new email I type in AOL the font changes to a bigger font on the second word. This only occurs in Firefox, everything is up to date. I have tried this on 2 differe… (read more)

Every new email I type in AOL the font changes to a bigger font on the second word. This only occurs in Firefox, everything is up to date. I have tried this on 2 different computers with two separate aol accounts and can produce the problem each time. All cookies/cache/ data has been cleared.

Here is the issue: https://youtu.be/Il8fzXq8RuA Thanks Matt

Asked by matthew.beckerky 4 months ago

Answered by cor-el 4 months ago

  • Solved
  • Locked
  • Archived

MS Word opened from uri scheme in Firefox unable to open file

I have URL directing MS Word to a file on WebDAV server (ms-word:ofe|u|https://server/file.docx). Word is opening file if address is open from shortcut on desktop or url … (read more)

I have URL directing MS Word to a file on WebDAV server (ms-word:ofe|u|https://server/file.docx). Word is opening file if address is open from shortcut on desktop or url in IE but is not able to open file if url is invoked from Firefox. Word is launched but shows error . Is process launched by URI scheme somehow dependent on application from which it is executed?

Asked by waldek120 8 months ago

Answered by waldek120 8 months ago

  • Solved
  • Archived

Updated Win10; pages now missing text, links are invisible

Since the first Win10 update about a week ago (there have been two in quick succession), pages are sometimes missing individual portions of text or in the case of the Moz… (read more)

Since the first Win10 update about a week ago (there have been two in quick succession), pages are sometimes missing individual portions of text or in the case of the Mozilla Help home page and others, almost all of the text.

Links appear to be there but are not visible (the cursor turns to an active cursor when passed over some parts of a page).

Win10 is now at 1903 for Win 64 Firefox is now at 68.0 for 64-bit

I had to use my phone to post this because I cannot post in the Community Support portion of Help.

Asked by FireFox Sync 11 months ago

Answered by FireFox Sync 10 months ago

  • Solved
  • Archived

What is a valid phone number format for syncing with the mobile phone

I am attempting to sync my mobile phone with my laptop. All I get is a message invalid format. There is no suggestion of what a valid phone format is with United States. … (read more)

I am attempting to sync my mobile phone with my laptop. All I get is a message invalid format. There is no suggestion of what a valid phone format is with United States. What is a valid phone number format for the United States.

EDIT:

I found the answer in another post on the main Firefox forum. I explain it in my post below. (2019.08.03 T11:08 CDT)

I consider the question answered.

Asked by alxfyv 10 months ago

Answered by christ1 10 months ago

  • Solved
  • Archived

Save As filenames

Recently, whenever I try to save any downloaded file via SaveAs, the keyboard generates random characters when pressing the keys. For example, I can press the "a" key ten… (read more)

Recently, whenever I try to save any downloaded file via SaveAs, the keyboard generates random characters when pressing the keys.

For example, I can press the "a" key ten times in a row and the filename could end up "a4vhg67hu1".

I have tried fully uninstalling and reinstalling the latest Firefox and NOT copying my profile back over. So, on a fresh install it still has the same filename issue with the keyboard.

Nowhere else on my system does this nonsense happen, only on Firefox.

I have Win 10 64-bit v1903

Thank you,

Bill

Asked by Bogey62 10 months ago

Answered by cor-el 10 months ago

  • Solved
  • Archived

forefox everything changed inside alone

firefox has deleted all old bookmarks, saved passwords and deleted all most viewed sites. And when i open any file it opens in Edge auto and when i ask for firefox it ope… (read more)

firefox has deleted all old bookmarks, saved passwords and deleted all most viewed sites. And when i open any file it opens in Edge auto and when i ask for firefox it opens in new Window! and when i make the page smaller i can't scroll right/left!!! why is my firefox fucked up. i did nothing it happened alone??

Asked by Snipz 11 months ago

Answered by cor-el 11 months ago

  • Solved
  • Archived

Firefox address bar results not being highlighted

Hello, I was wondering what could be wrong there as when I put my mouse over the url there's no highlight, so it's really difficult to see what url I'm clicking on. It's … (read more)

Hello, I was wondering what could be wrong there as when I put my mouse over the url there's no highlight, so it's really difficult to see what url I'm clicking on. It's doing this even on a fresh install of Firefox without any addons installed. Any ideas what could be doing this and/or what could be done to force a highlight again?

Asked by Gatelinus 1 year ago

Answered by Gatelinus 1 year ago

  • Solved
  • Archived

Having issues with extentions that I removed & cannot reinable them to appear on top upper right of browser?

I'm currently using Firefox version 63 on Windows 10 OS & removed some of the extensions that I had added. Then, at a later time I tried adding the same extensions th… (read more)

I'm currently using Firefox version 63 on Windows 10 OS & removed some of the extensions that I had added. Then, at a later time I tried adding the same extensions that I removed but they're not appearing at the top upper right of the browser as they used to be. I can't figure out how to get them back so that I can see & manage them i.e. Ghostery - Privacy Ad Blocker & Cookie AutoDelete. I am going to upload a couple screenshots so that you may know what I'm talking about & possibly help me out. Thank you.

Asked by Marque Bonee' 1 year ago

Answered by jscher2000 1 year ago

  • Locked
  • Archived

am I being hacked?

Hello my name is SuperDave. I am having an or think I am being monitored . Computer hacked, spyed on . Or whatever you guys call it for along time and because of the thin… (read more)

Hello my name is SuperDave. I am having an or think I am being monitored . Computer hacked, spyed on . Or whatever you guys call it for along time and because of the things that happen to my accounts, photos, how and if I can surf the web. Downloading issues. Web and computer over heating proformance. Web site warnings, unable to download or switched of security programs, or looks and says it's working but know it's doing nothing. And when investigated. Shows uninstalled or switched off. Without my knowledge. Been told nothing is wrong but when I go into users . There seems to be like 10 different kinds of people logged in my account. But one feature seems to stick out from the rest. On the bottom screen of Windows there is a task bar. Everyone knows this. But it looks like there is another one behind it. Now is this normal? I thought that if there is one that there might be another hidden screen behind it. And when opening another screen it seems to open 2 instead of one. When I hit back it the same as the one I opened. Am I being paranoid? All so have been warned that I have been open to ransom ware. . I went and bought McAfee and have a two year subscription. And when issues came up I would call and they would help me. But never came out and said I have been hacked. They just seem not to want to tell me. Am I going crazy? Or do I really have a problem. Or is the web just like that these days or what? Please advise me. I have been looking for a simple download to use to check when ever I feel like something's wrong. But get these sites that use lingo. And long pages to read that only a computer geek would understand. Why is this so difficult? Signed SuperDave, think I need to lye down now it's giving me a headache.

Asked by dacvuidb4694u2 1 year ago

Last reply by WestEnd 1 year ago

  • Solved
  • Archived

[Refresh Firebox] button

Clicking on the blue [Refresh Firefox] button that appears on the Mozilla Support page doesn't work on a Firefox 52.8.0 (32-bit) install on Debian 8 (Jessie) OS, LXDE Des… (read more)

Clicking on the blue [Refresh Firefox] button that appears on the Mozilla Support page doesn't work on a Firefox 52.8.0 (32-bit) install on Debian 8 (Jessie) OS, LXDE Desktop. Any insights as to what's causing this, more so a solution, would be greatly appreciated!

Asked by justineuro 1 year ago

Answered by Shadow110 1 year ago