Firefox Support Forum

You actually have an egregious error in your install procedure/program. 1) you fail to tell folks/warn them close down i) FF when installing the update and/or ii) save and delete all open sites in the FF being upgraded. 2) there is a failure to TELL us reboot FF after the install.

Doing research and writing all day long as I do, I actually hold a number of reference sites open in FF as I work.

My friend who happens to understand all this computer stuff tells me that the open sites on my FF is what impeded the successful install . . . .

The other grumble I have with you-all is that it has taken me too much time to try and find a way to respond to you with the information needed to solve this problem for the FF community . . . .

I am a paying/donator to FF . . . and I must tell you I am beyond disappointed by all this dropped ball on sensible communications practice!

Roger

Within the past 3-4 week, I am constantly getting messages that FF has updates. These messages are coming randomly throughout the day and when I select "Dismiss", it updates anyway. These updates have caused me to lose bookmarks and saved log in for certain websites. This is frustrating. I cannot go through this everyday, all day. This is my work computer and my technology department cannot seem to find or figure out the issue. I no longer have the option to turn off updates. This is happening on my desktop only. No issues with the laptop. Never had issues with FF updates before; updates would occur overnight and bookmarks were never lost. WHAT GIVES?????????? I have attached screenshots. I have even uninstalled and reinstalled the browser. Cannot use Chrome, Edge or IE for the software I use for work; all modules will not work with those browsers. This is a brand new desktop; less than 6 months old.

On Win 10 / Firefox 91.0 I keep getting a popup saying I need to update FF with options to download or dismiss. When I go to "about FF" I am told I am current. This occurs about once a day no matter which option I choose. I have restarted FF several times for other reasons but the popup still occurs frequently.

Mozilla Installer Down Load Has a Virus!!!!!!! Luckily my AVG Caught it! Down Loaded Update and had to "Revert to an earlier time" to remove updates. Was instructed after GO BACK to Install complete new version, but Installer has virus (on Open) Use This for my Bank Account From Chase, but Chase WON'T let me use older version of your Browser. Running Win 7

H E L P !!!!!!

Lanna

How do I get the previous version of Firefox back? I woke up this morning to a completely different website than when I went to bed last night. Whoever thinks this upgrade is an improvement is nuts. It took me 2 hours just to TRY to set it up as I had it including getting past the initial instructions for "refreshing" Firefox (no explanation provided for why it was even necessary), finding my bookmarked sites, setting up my preferences. Even though I have turned the popup blocker on, I lose the top quarter of my screen to an unwanted Walmart ad that I can't turn off. It follows me down the page, popping up in different places. There are also smaller ads that are unwanted, annoying, and impossible to block. And as for your "educated guesses", you guessed wrong. I'm a user not a techie. Right now the best solution seems to be deleting Mozilla products and moving to Chrome or Edge.