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can't logout old accounts

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button… (read more)

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button and enter the reason why I'm doing that it simply doesn't work, no errors no anything, it'll just stay there. any fix?

Asked by tsft1 1 week ago

Last reply by FredMcD 6 days ago

Firefox Sync just updated my bookmarks to how they were in 2016

I've had a smooth ride with firefox sync for a few years now and I have admired how quick and safe it has been. I was a long time xmarks user. However today it went off t… (read more)

I've had a smooth ride with firefox sync for a few years now and I have admired how quick and safe it has been. I was a long time xmarks user. However today it went off the rails. I booted a virtual machine for the first time in years and while on that vm I used firefox. That copy of firefox had never had sync enabled and the bookmarks were very old. I uncautiously turned sync on, thinking that it'd favor the current bookmarks over years old bookmarks. Nope. Now I find all of my active instances of firefox (all windows flavors) have bookmarks from 2016. Two things.

  1. 1 What's the best way to restore my current bookmarks? I have backups from last night and maybe even more recent. I know how to restore bookmarks...but I'm concerned that sync will just repeat the same error and adjust to the 2016 set.
  2. 2 How did this happen? I have gotten to trust sync so much that I just enabled on the old firefox without taking any precautions. That was probably a mistake plain and simple - sync is complex and that sort of gap in dates could be unanticipated. But still it seems odd that sync would favor an ancient set over the current set.

Firefox is a great browser and sync is part of that greatness. Thank you mozilla.

Asked by sparrowtwo 2 weeks ago

Last reply by FredMcD 2 weeks ago

Old devices cannot be removed from synced devices list

On my device list I can see old PCs which don´t exist anymore, but clicking the "sign out" button doesn´t sign them out. What can I do to remove these old devices from th… (read more)

On my device list I can see old PCs which don´t exist anymore, but clicking the "sign out" button doesn´t sign them out. What can I do to remove these old devices from the sync-list ?

Asked by freeman12 2 weeks ago

Last reply by FredMcD 2 weeks ago

  • Archived

How to restore bookmark backup when sync is active?

Hi I am encountering a strange issue. I have two firefox computers and syncing is active. I am trying to restore a previous version of my bookmarks (using the bookmarks l… (read more)

Hi I am encountering a strange issue. I have two firefox computers and syncing is active.

I am trying to restore a previous version of my bookmarks (using the bookmarks library, Import and backup menu, restore function). My problem is that at one of the following sync (ie within usually a couple of hours max) the previous set of bookmarks is systematically restored by sync.

I have un-registered / re-registered both computers, tried to use a different backups (from recent history or from a file export), tried to run sync immediately after the restore... nothing helps.

I activated log on success for sync. Apparently the restore is just ignored as I get this: Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0} and later, suddenly the browser realises that lots of bookmarks are missing and cancels all the changes: " Sync.Engine.Bookmarks.BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":4764} "

Has anyone faced the same issue? Is there a way to force a unidirectional push from the browser to the server? Thanks

PS: FF 85, one on Win10 and the other on MacOS Big Sur. Same behaviour on both machines. PPS: The machines are in two different locations. It is impossible for me to force the change simultaneously on both computers.

Asked by alex.v 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Lost my all firefox data

I had to format ( factory reset) my laptop. After installing mozilla, and sync my account is like new. All previous data i.e. Login, password, bookmarks, etc all are mis… (read more)

I had to format ( factory reset) my laptop. After installing mozilla, and sync my account is like new. All previous data i.e. Login, password, bookmarks, etc all are missing and i tried about:profiles method which is also not working. What should i do to recover my old data?

Asked by migujrati000 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Having trouble with sync - getting error.

Seeing something about network offline, but not idea what that really means. I'm using Firefox archlinux-1.0 82.0.3 64bit Here's the log: 1605457202572 Sync.LogManager DE… (read more)

Seeing something about network offline, but not idea what that really means.

I'm using Firefox archlinux-1.0 82.0.3 64bit

Here's the log: 1605457202572 Sync.LogManager DEBUG Flushing file log 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202581 Sync.LogManager DEBUG Log cleanup threshold time: 1604593202581 1605457202586 Sync.LogManager DEBUG Done deleting files. 1605457239845 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457240932 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241038 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241993 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457244571 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457263374 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457280098 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457306322 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457310861 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457311093 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457331421 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457332717 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333004 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333713 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457333713 FirefoxAccounts DEBUG fxa_status received 1605457333713 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1605457333713 FirefoxAccounts DEBUG is private browsing: false 1605457333852 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343692 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343984 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347685 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347936 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457347936 FirefoxAccounts DEBUG fxa_status received 1605457347936 FirefoxAccounts DEBUG service: sync 1605457347936 FirefoxAccounts DEBUG is private browsing: false 1605457347997 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1605457347997 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1605457348067 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457349620 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:pair_preferences 1605457349719 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1605457349719 FirefoxAccounts DEBUG getOAuthToken enter 1605457349719 FirefoxAccounts TRACE getCachedToken returning cached token 1605457349719 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1605457349719 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1605457349820 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1605457357502 Sync.Service DEBUG User-Agent: Firefox/82.0.3 (Linux x86_64) FxSync/1.84.0.20201109150449.desktop 1605457357502 Sync.Service INFO Starting sync at 2020-11-15 09:22:37 in browser session qM-8bja0kXUY 1605457357503 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457357507 Sync.Status INFO Resetting Status. 1605457357507 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1605457357507 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1605457357507 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1605457357508 Sync.ErrorHandler ERROR Sync encountered an error: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357508 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1605457357512 Sync.Service DEBUG Exception calling anonymous function: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Asked by Josh Grizzle 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

i lost my bookmarks

i change the windows and install new firefox and signin firefox to restore my all bookmarks but noting happend i had alot of book marks [essentional] but not happend . p… (read more)

i change the windows and install new firefox and signin firefox to restore my all bookmarks but noting happend i had alot of book marks [essentional] but not happend . please help me . thanks alot .

Asked by borhani145 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

Bookmarks are not syncing across devices!

I just starting using Firefox, and I've installed it on a Mac Laptop, a Windows Desktop, an iPhone, and an iPad. Each install is logged into the same Firefox account, and… (read more)

I just starting using Firefox, and I've installed it on a Mac Laptop, a Windows Desktop, an iPhone, and an iPad.

Each install is logged into the same Firefox account, and each install began with the same set of bookmarks.

Now, when I add or remove a bookmark on one device, it's not syncing to any other device. I've tried this on several devices. I've tried manually clicking the "sync" icon on each device to try to kick it into working.

How can I fix this?

Asked by firefox793 1 year ago

Last reply by user2718304 1 year ago

  • Archived

I use two Firefox browsers

I get that I need to have certain addons only for the developer Version, but I've been having difficulty keeping up with what I need for one and ones that meet my specifi… (read more)

I get that I need to have certain addons only for the developer Version, but I've been having difficulty keeping up with what I need for one and ones that meet my specific needs otherwise. I can only type using one finger at a time due to my autism causing poor coordination. I've been having trouble keeping my gmail synced up in places and it's the mail one I use. But I can't sync my password to different devices as it always asks for a password I haven't used before. I am happy to keep the addons proper on the developer version, and not use it for anything until I ca get it set up without having to re-sync everything. Do you have a suggestion for limited motor ability?

Asked by Stormkynd 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox won't open with maximized window after login, and it happens across different Windows OS.

Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing defa… (read more)

Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing default won't work either. It hasn't worked for many Firefox versions I've tried and that caused me to use Chrome. But if you manage to fix this problem, I'll be more than happy to stick with Firefox.

Asked by Csuŋ 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bookmarks form Firefox on old PC

I had a lot of important bookmarks in Firefox without signed in Firefox account on my old PC. Before moving away from that old PC, I signed in to firefox account to it co… (read more)

I had a lot of important bookmarks in Firefox without signed in Firefox account on my old PC. Before moving away from that old PC, I signed in to firefox account to it connect Firefox data with my mail and account. I even tested that in way that I signed out from my account, removed all the data from Firefox, and when I signed in again, it was all there. It was about 5 months ago. Now, on my new PC, when I signed in with same account, there is no any those bookmarks. I tried to restore bookmarks, but it offers me only two time points in past for restoring, and none of those gives me back bookmarks or any other data. I didn't use that account with Firefox until now. Please help, there was a lot of important bookmarks to me for work.

Asked by darian.pesut.poslovni 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

My bookmarks are getting scrambled

Hi, for some reason, my bookmarks are getting all mixed up. I used to have them in an easy to follow order and now they are all scrambled and some bookmarks are not show … (read more)

Hi, for some reason, my bookmarks are getting all mixed up. I used to have them in an easy to follow order and now they are all scrambled and some bookmarks are not show where they are supposed to show.

Here are my error codes if they are of any help: 1575661161801 Sync.Service INFO Loading Weave 1.73.0 1575661161801 Sync.Engine.Clients DEBUG Engine constructed 1575661161802 Sync.Engine.Clients DEBUG Resetting clients last sync time 1575661161803 Sync.Engine.Addons DEBUG Engine constructed 1575661161807 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1575661161809 Sync.Engine.Forms DEBUG Engine constructed 1575661161811 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1575661161812 Sync.Engine.History DEBUG Engine constructed 1575661161814 Sync.Engine.History DEBUG SyncEngine initialized: history 1575661161815 Sync.Engine.Passwords DEBUG Engine constructed 1575661161817 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1575661161818 Sync.Engine.Prefs DEBUG Engine constructed 1575661161820 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1575661161821 Sync.Engine.Tabs DEBUG Engine constructed 1575661161823 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1575661161823 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1575661161824 Sync.Engine.Extension-Storage DEBUG Engine constructed 1575661161826 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1575661161827 Sync.Engine.Bookmarks DEBUG Engine constructed 1575661161829 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1575661161829 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0 1575661161830 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1575661161830 Sync.AddonsReconciler DEBUG Adding change listener. 1575661161830 Sync.Engine.History.Tracker INFO Adding Places observer. 1575661161831 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1575661163200 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1575661163445 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1575661163445 Sync.Service DEBUG User-Agent: Firefox/71.0 (Windows NT 10.0; Win64; x64) FxSync/1.73.0.20191202093317.desktop 1575661163446 Sync.Service INFO Starting sync at 2019-12-07 05:39:23 in browser session zwzg4kXSMXhi 1575661163446 Sync.Service DEBUG In sync: should login. 1575661163446 Sync.Service INFO User logged in successfully - verifying login. 1575661163446 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1575661163446 Sync.Status DEBUG Status.login: success.login => success.status_ok 1575661163446 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1575661163446 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1575661163446 Sync.BrowserIDManager INFO Getting keys 1575661163447 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1575661163447 FirefoxAccounts DEBUG enter getAssertion() 1575661163452 FirefoxAccounts DEBUG got keyPair 1575661163452 FirefoxAccounts DEBUG getCertificateSigned: true true 1575661163454 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign?service=sync 1575661163454 Services.Common.RESTRequest DEBUG POST Length: 888 1575661163661 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign?service=sync 200 1575661163662 Hawk DEBUG (Response) /certificate/sign?service=sync: code: 200 - Status text: OK 1575661163662 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -662 1575661163662 FirefoxAccounts DEBUG getCertificate got a new one: true 1575661163662 FirefoxAccounts DEBUG _updateAccountData with items: ["keyPair","cert"] 1575661163662 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575661163662 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575661163662 FirefoxAccounts DEBUG getAssertionFromCert 1575661163662 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1575661163663 Sync.BrowserIDManager DEBUG Getting a token 1575661163663 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1575661163663 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1575661163669 FirefoxAccounts TRACE finished write of json user data - took: 7 1575661163669 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575661163670 FirefoxAccounts TRACE starting write of user data to the login manager 1575661163699 FirefoxAccounts TRACE finished write of user data to the login manager 1575661164297 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1575661164298 Services.Common.TokenServerClient DEBUG Got token response: 200 1575661164298 Services.Common.TokenServerClient DEBUG Successful token response 1575661164298 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1575661164298 Sync.Status DEBUG Status.login: success.status_ok => success.login 1575661164298 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1575661164299 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.BrowserIDManager DEBUG Cluster value = https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.BrowserIDManager DEBUG Setting cluster to https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164299 Sync.Service DEBUG Caching URLs under storage user base: https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/ 1575661164300 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1575661164949 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/collections 1575661164950 Sync.Service DEBUG Fetching server configuration: https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/configuration 1575661165153 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/info/configuration 1575661165153 Sync.Service DEBUG Fetching global metadata record 1575661165356 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/meta/global 1575661165356 Sync.Service DEBUG Clearing cached meta record. metaModified is undefined, setting to 1574815475.89 1575661165670 Sync.Resource DEBUG GET success 200 https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/meta/global 1575661165670 Sync.Service DEBUG Weave Version: 1.73.0 Local Storage: 5 Remote Storage: 5 1575661165671 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1575661165671 Sync.Service INFO Testing info/collections: {"passwords":1575615833.85,"addons":1573168287.3,"tabs":1575661066.66,"clients":1575660973.5,"crypto":1498625392.07,"forms":1575617498.57,"meta":1574815475.89,"bookmarks":1575578169.01,"prefs":1572952053.55,"history":1575661067.19} 1575661165671 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 0 1575661165671 Sync.Service INFO collection keys reports that a key update is needed. 1575661165683 Sync.Resource WARN GET request to https://sync-531-us-west-2.sync.services.mozilla.com/1.5/80483360/storage/crypto/keys failed: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1575661165683 Sync.Service WARN Got exception fetching cryptoKeys.: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1575661165684 Sync.Status DEBUG Status.login: success.login => error.login.failed 1575661165684 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1575661165684 Sync.Service WARN Failed to fetch symmetric keys. Failing remote setup. 1575661165684 Sync.Service WARN Remote setup failed. 1575661165684 Sync.ErrorHandler ERROR Sync encountered a login error 1575661165684 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1575661165685 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1575661165688 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.failed(resource://services-sync/service.js:1041:15) JS Stack trace: onNotify@service.js:1041:15 1575661165689 Sync.Service DEBUG Not syncing: login returned false.

Asked by Denis 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Sync not working with no master password

I did a Firefox restore due to suspect browser hijack ( it wasn't). All mu saved logins have been eraases so tried to do a manaul sync. This pops up a yellow bar along t… (read more)

I did a Firefox restore due to suspect browser hijack ( it wasn't). All mu saved logins have been eraases so tried to do a manaul sync.

This pops up a yellow bar along the top of the "Logins and Paswords" page saying "Please enter your master password to view saved logics and passwords" . I don't have a master password set so that makes little sense. To the right of the yellow bar is a button "login". if i click the button ther yellow bar goes away but there is no log in dialog.

What do I do to get Fiefox to sync?

Asked by CScotty 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Signed in but can't sync my account

I have signed in my firefox account . Trying luck by clicking the sync button but unfortunately the contents ( bookmark, Username password) are not showing in firefox. … (read more)

I have signed in my firefox account . Trying luck by clicking the sync button but unfortunately the contents ( bookmark, Username password) are not showing in firefox.

Asked by detmktgptl 2 years ago

Last reply by aylar23m 1 year ago

  • Archived

bookmarks & extensions synced but not logins & passwords

I am using firefox on my desktop and laptop with sync to get the same bookmarks, extensions, logins & passwords on both. Yesterday I did a fresh re-install of windows… (read more)

I am using firefox on my desktop and laptop with sync to get the same bookmarks, extensions, logins & passwords on both. Yesterday I did a fresh re-install of windows and firefox on my laptop. Them I logged into sync.

After a few minutes, it got my bookmarks and my extensions reinstalling, but that was yesterday and ever since, I never got my logins and passwords.

I checked the "logins" box in about:preferences#sync, checked "use a master password" in about:preferences#privacy and did a "sync now" but still no passwords and logins. They should still be on my desktop (I did not start it since) but I am afraid they will disappear when I connect if it syncs with the laptop which has none of them.

How can I be sure I keep them on my desktop when I turn it on? Can I save them somehow?

And then how can I get them on my laptop too?

Asked by fenntil 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My bookmarks won't sync

I"ve read through other articles. My firefox and sync are up to date. I have bookmarks checked. I use two firefox on two different microsoft PCs. I tried changing my … (read more)

I"ve read through other articles. My firefox and sync are up to date. I have bookmarks checked. I use two firefox on two different microsoft PCs. I tried changing my options in sync to see if the chances would show up in firefox on my other computer. They did, so I have that much right. I tried turning off bookmarks in the sync, syncing, then clicking the box and syncing again. I want to say it can't be me, but of course it has to be or everyone would be having the same problem.

Asked by fromdecatur 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How do I contact a Mozilla/Firefox employee about my problem? Synced tabs issue

I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that… (read more)

I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that's a lot of tabs and the past 2 days I've been actually sorting them and closing some of them. I realized I could do this on my desktop as well. Anyways my phone froze while I had Firefox open, and I realized my tabs on there were all missing... I decided not to panic yet because I could still get to them on my desktop. Turns out when I open the "synced tabs" pane on my desktop which is logged into the same firefox account.. none of the 100+ tabs are there anymore either. How do I actually contact someone that can revert my sync status or whatever to a previous state so I can get my tabs and stuff back that I had open? Firefox crashing on my phone SHOULD NOT EVER somehow close all of those tabs on BOTH the phone and the computer. I guess the crash of firefox somehow wiped them out, and then my desktop synced with that account, realized those tabs were "closed" and cleared the list there as well.

HELP??

Asked by Brad 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

Sync never completes

Windows 10 (1903). Quite often I find that sync never completes, the spinning wheel, it just keeps spinning. I have to exit Firefox and restart, and upon restart I need t… (read more)

Windows 10 (1903). Quite often I find that sync never completes, the spinning wheel, it just keeps spinning. I have to exit Firefox and restart, and upon restart I need to kill the previous Firefox instance. Then, and only then, will sync work. But not for long, usually in a few hours it's hung up again. This only happens on my Windows 10 machine (sync works fine with my FF mobile and Windows 7 devices).

Asked by Drewskers 1 year ago

Last reply by FredMcD 1 year ago