Firefox Support Forum

For the last week or so, Firefox on my desktop has opened to a blank new tab screen, and won't load any other pages. It won't even load support.mozilla.org, I'm asking this on my phone! I've had to use Edge on the occasions that I CAN'T use my mobile for the task; printing shipping labels, downloading a better art program, that sort of thing. I'd really rather NOT use Edge at all, thanks.

I stopped using Chrome a while ago and I use, ahem, Bing for searches. Sometimes, when I click on a link I get a "404. That’s an error. The requested URL was not found on this server. That’s all we know." while using Firefox. I copy the link and paste it into the browser Edge and the site comes up no problem. Does firefox used a cached version of Google while Edge does not? Is there a way to resolve this?

I decided to stop using Google some time ago so made the full time change to Firefox and a different search engine. A tad bothersome that Google is still there. Not really interested in going to MS Edge...

Can anyone help. I have just set up a new Firefox account. I tried to enter two different secondary email addresses, but both are already in use.

I am sure I had a Firefox account many years ago and this is the problem. How can I delete the old account without knowing the main email address so I can use those email addresses again?

All things I try to download on Firefox are extremely slow compared to other apps like Steam, torrents and other apps. I get 90mb/s on the download speed checks, but when I try to download something on Firefox, it downloads at like, 120 KB/s.

The icon for MAIL is no longer available at the right end of the search bar - should be to left of the history/bookmarks/pocket list icon. Please help me restore this. I use it to place news headlines etc. into e-mail for sending!!!!

Hi - I signed out of a different Firefox account and can't get back in, as the password I have isn't correct. If I change my password, I may lose my bookmarks, etc. I exported the bookmarks to html and also backed them up (json). If I change my password, will I be able to restore the bookmarks using one of those backups? I backed up "all bookmarks." Does that include the bookmarks toolbar and mobile bookmarks as well as the bookmarks menu and other bookmarks? Thank you in advance!

Firefox Support: I am 80-years old, and use a land line. 360 894-6326. I do not have a cell phone. I have been using Firefox, and Aol for a good number of years. I do not use most bells and whistles or ‘Social Media’ accounts, and I cannot click a picture of a code from the screen. Recently, I purchased a new Laptop, which required using a Microsoft ‘Outlook Account’ the previous account Walter6326@Outlook.com ‘Password’ was not recognized, I tried to change it many times filling out the ‘form’ provided, which did not request simple information which could identify me, instead the ‘team’ said they would get back in 24-hours. They did, and indicated I didn’t provide enough information to identify me.

After a number of attempts in which ended up now creating: Butch6326@Outlook.com, I was able to get the other Laptop to work, except in using one then the other some of my destinations do not recognize the last password, and I have to have a code or some such sent to Aol.com to verify that I am me. I created yet another account with Webmail.fairpoint.net ‘Phillwa2@fairpoint.net’, however 'fix it' codes sent to that account do not get there. I have synced both computers with Firefox, and it appears that it is working. In this day and age it seems impossible to actually talk to a person in which such problems could be resolved in short order. I would appreciate some direction.

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see `background_bg.png`). And here is effect I want it to look like (see screenshot from Chrome `wished_bg.png`). Thanks in advance (:

PS: I don't want to change my theme to dark. It seems I have to change my css, but I dunno which & how.

Since the automatic download on 26th January I have no Windows 10. I cannot access it. I have no screensave picture or icons on the bottom toolbar. I cannot use the Windows Start button, so I cannot go to Settings or any other feature. The download has removed Windows completely. Help!!!! Please!!!!

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cleared. I am now faced with the arduous task of resetting many many login credential. Poor advice from Mozilla.

Firefox has somehow been set to use Alt +Space as a search prompt; see image. I'm not sure how I did this but would like to get Alt + Space back to windows default, which is to control a window Size, Move, Exit, etc. I've tried it with AddOns disabled. Any ideas please?

Ever since IE changed to tabs on top firefox coders followed like mindless automatons without any regard to/for Mozilla community and users. We are sick and tired of being ignored. We want/need tabs bellow address bar. Now, tell us how to simply get tabs below address bar or tell the coders to provide us with the option. And, we don’t care about any excuses as previously provided or outright ignored by them.

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.

On screen keyboard not working when using Firefox. It will work with MS Edge, but not Firefox. It flashes then disappears quickly when in Firefox. It worked previously, but a few months ago it quit working.

Several days ago I've noticed that YouTube navigation menu on the left started to disappear. See pic-1. It may apper after several tries to open it in other tabs, but all in all mostly not visible. The second and the biggest problem - I can't log out from YouTube. See Pic-2.

I fully deleted Firefox, created new clean profile without any add-on etc, and tried to log in to YouTube - it didn't help. So I think it's not needed to mention all other basic things like cookie deleting etc were done. Problem is always here.

I got a newer powerful computer & want to move over my 2 valid FF Profiles to the new computer. I have valid Profiles, but each time near the end while loading, they crash or do not load? Any help greatly appreciated! Both laptops are on Windows 7 Pro Thx 4 any help! Thank you in advance, Sincerely, Boater

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