Showing questions tagged: Show all questions

Not loading any pages and cant can't open settings

Yesterday I was using Firefox normally (browsing, Discord, etc.). Today when I opened it, it wouldn't load any page. If I type something in the adress bar it will auto-co… (read more)

Yesterday I was using Firefox normally (browsing, Discord, etc.). Today when I opened it, it wouldn't load any page. If I type something in the adress bar it will auto-complete or show suggestions based on google, but when I hit enter, nothing happens. It doesn't even try to load anything. I also can't go into options. When I click on the options button, nothing happens. I am not running in any compatibility modes. I have tried reinstalling Firefox, didn't help. I am not using any add-ons. I have done several virus searches. Other browsers work fine. I'm running out of ideas now, that's why I'm doing this post.

Asked by blockbuster2033 6 days ago

Last reply by FredMcD 13 minutes ago

"a webpage might be slowing down your browser." frequent persistent yellow pop up bug crashing my webpages. please make it stop!?

hello there and good evening:3 my husband and i are having this repetitive and extremely frequent bright yellow pop up with a robot that states "a webpage might be slowin… (read more)

hello there and good evening:3 my husband and i are having this repetitive and extremely frequent bright yellow pop up with a robot that states "a webpage might be slowing down your browser." then the option to wait, or stop it. i've ran out of patience with this notification to the point to where even though i'de hate to, i would have no choice but to switch back to chrome just to stop being spammed by this pop up while im trying to relax. it happens more frequently on youtube and walmart.com, and i just want it to stop because it seems as if when it does show up, once it starts it never stops, and it actually slows down my webpage to the point of becoming unresponsive and stalling/crashing my only webpage open at the time. my husband has the same issue and we both use windows desktop. it only started appearing after the latest update. please, can someone help me make this thing go away? its very stressful and i cant browse in peace anymore on firefox. yes we have turned off all background processes, and we both have scowered settings troubleshooting for hours at a time to no avail, it just never stops and it behaving like a really bad bug.

Asked by Sprinkles91 5 days ago

Last reply by FredMcD 18 minutes ago

Firefox stop working when I'm insterting a Belgium ID card in a Vasco 870 reader

Firefox stop working when I'm insterting a Belgium ID card in a Vasco 870 reader Belgium has ship on the ID card like bank. I can use the reader in Firefox with my Bank c… (read more)

Firefox stop working when I'm insterting a Belgium ID card in a Vasco 870 reader

Belgium has ship on the ID card like bank. I can use the reader in Firefox with my Bank card and it works perfectly. When I instert my ID card, Fiorefox crash.

I have tried to disable all the plugin and reinstall firefox but this does not solve the probelm

Regards François

Asked by carlier_f 4 hours ago

Last reply by TyDraniu 2 hours ago

Amazon Video Player unavailable on Firefox for Mac

Hello - I haven't watched any Amazon Prime (paying member) for a few weeks and just tried to watch a show last night and kept getting error message "Video Unavailable". … (read more)

Hello -

I haven't watched any Amazon Prime (paying member) for a few weeks and just tried to watch a show last night and kept getting error message "Video Unavailable". I tried several other shows, as well as turning off AdBlock and ensuring I wasn't running a VPN/proxy to no avail.

And today I am discovering I cannot play Spotify either.

Any thoughts? Part of recent updates? I am attaching a screenshot if helpful.

Much appreciated!

Elizabeth

Asked by eumbanhowar 9 hours ago

Last reply by cor-el 9 hours ago

Firefox cannot allow permanent access to your screen

When i want share screen on google meet the Firefox return this massage error, 'cannot allow permanent access to your screen' and also when a disable the 'remember this d… (read more)

When i want share screen on google meet the Firefox return this massage error, 'cannot allow permanent access to your screen' and also when a disable the 'remember this decision' and i click on 'allow', also don't work.

What can i do to solution this issue?

Asked by victorarthuralvesdasilva 11 hours ago

Last reply by cor-el 10 hours ago

Unable to download files in firefox

all of a sudden i am no longer able to download files in Firefox, regardless of webpage. tried all the steps on the troubleshooting page here: https://support.mozilla.org… (read more)

all of a sudden i am no longer able to download files in Firefox, regardless of webpage. tried all the steps on the troubleshooting page here: https://support.mozilla.org/en-US/kb/cant-download-or-save-files didnt accomplish anything same situation. downloads work fine in edge, chrome, opera and ie. no warning messages or errors show up on attempt. checked the folder its supposed to use for downloads and no files are created.

Asked by cumminlj 12 hours ago

Last reply by FredMcD 11 hours ago

Firefox on ubuntu does not render any pages at all

My Firefox (version 56) on Ubuntu 18.04 suddenly stopped working. The program starts, I can access menus etc and type an address, but nothing renders at all. I have no i… (read more)

My Firefox (version 56) on Ubuntu 18.04 suddenly stopped working. The program starts, I can access menus etc and type an address, but nothing renders at all. I have no issues with other browsers (Chrome, Chromium, Konqueror) or other internet applications. The firefox issue is also present for other user accounts. The issue is both with internet sites and sites on my local network, such as my router.

I have tried:

  • Booting in an older Linux kernel
  • using IP numbers (that work in other browsers) instead of DNS names
  • Firefox safe mode / refresh
  • Deleting profile completely
  • Completely purge Firefox (and mozilla profile directories) and reinstall (versions 56, 67, 86) both from canonical and from mozilla.org
  • Updating Nvidia graphics driver from v415 to v460
  • I was able to access the config and preferences pages by specifying it from the command line (firefox about:config or firefox about:preferences) so I could try:
  • Checking proxy settings (no proxy)
  • disabling IPv6

To no avail. All versions of Firefox remains just white. I'm out of ideas - any suggestions? :-)

The only thing that did work was this "portable" firefox: https://www.orbital-apps.com/blog/2017/firefox-quantum-now-available-as-a-portable-app-for-linux


Cheers, Esben

Asked by junk14 14 hours ago

Last reply by cor-el 13 hours ago

Firefox crash loop (Ubuntu)

Hello, It's been a couple of weeks that I cannot use Firefox on my Ubuntu system. When I try to open it, it displays the crash report directly. I have tried private mode,… (read more)

Hello,

It's been a couple of weeks that I cannot use Firefox on my Ubuntu system. When I try to open it, it displays the crash report directly. I have tried private mode, safe mode, uninstall/reinstall, tried to launch the profile manager same results.. crash report..

I am attaching a screenshot from the terminal when I try to launch profile manager.

Any suggestions are more than welcome.

Thanks

Asked by nikolas.markantonis 14 hours ago

Last reply by cor-el 13 hours ago

HP970cxi started printing double or more width characters in Firefox, how can I fix it?

Hi, I've an old printer, a HP 970Cxi which I think is similar to a HP 970cse. I've used firefox for a long time with this printer with no problem, but recently it started… (read more)

Hi, I've an old printer, a HP 970Cxi which I think is similar to a HP 970cse. I've used firefox for a long time with this printer with no problem, but recently it started printing double width or more characters rendering the printouts useless. If a document is in PDF form, I have to save it and then print it out from a separate PDF viewer. If printing a web page or a receipt, I have to use another browser or try and copy the page to MSWord for printing. I'm guessing this might be a problem caused by an update, but if not, what setting is causing this? The paper is set to A4 and all settings I can see look fine. Thanks

Asked by mike_dem 14 hours ago

Last reply by jscher2000 14 hours ago

Google Earth won't load in browser; constisently stuck on loading screen

Hello all. For the past couple months i've been able to use the web version of Google Earth within the browser with little to no issue. However, about a week or two ago I… (read more)

Hello all. For the past couple months i've been able to use the web version of Google Earth within the browser with little to no issue. However, about a week or two ago I discovered Google Earth stopped working whenever I tried to use it. I would navigate to Google Earth's website, click "Launch Google Earth", and be met with this loading screen which never changes. I went to Google for help and they had me run Memtest86 on my computer, to which I found all of my RAM sticks were fully functional with 0 error or issue.

I am using the absolute latest version of firefox as well as my operating system. I am running Windows 10 on a custom built PC for gaming, 64-bit. I've tried the following:

-disabling browser addons -restarting firefox -disabling my antivirus -disabling my antimalware -restarting computer (multiple times) -disabling ALL of my browser addons

Now at first google earth wouldn't load in google chrome either, but at some point during my troubleshooting for fixing google earth on firefox, google earth began loading in chrome with no issue. As of now the only browser that can't pull up google earth is Firefox. I've attached a screenshot of the error messages I see when loading Google Earth in firefox.

Please, any and all help would be greatly appreciated. If there's anymore relevant, useful information I could provide then please let me know.

Asked by jocusmo 6 days ago

Last reply by cor-el 14 hours ago

Blocked and deleted .zip file returns every time I start firefox

Hello Support, some day ago I tried to download a .zip file which was instantly blocked by firefox and my antivirus program. So this was obviously some bad shit. I didn´t… (read more)

Hello Support,

some day ago I tried to download a .zip file which was instantly blocked by firefox and my antivirus program. So this was obviously some bad shit. I didn´t even try to open it or whatever and I directy deleted the file completely and cleared my firefox browser history and cookies, website data and cache. My settings also clear everything when I close firefox.

So the problem is, that every time I open firefox, still the note pops up that the download of this file, which "contains a virus or malware" was blocked (see screenshot). And every time I click "clear browser history". But the next time same again. The file is also not in the download folder or somewhere else so idk...

How can I stop this and be sure that this file (which somehow does not exist on my computer) doesn´t try to do any strange stuff?

I've run the complete scan of my antivirus (bitdefender pay version) a couple of times, no results.

Can anyone help me plz?

Thanks, Yann

Asked by yann.gelbing 16 hours ago

Last reply by cor-el 15 hours ago

Sending of messages

Hi, in our city there is a blogger who every day writes interesting articles and asks his readers to comment on his blogs. I can go to his website and read the blogs, but… (read more)

Hi, in our city there is a blogger who every day writes interesting articles and asks his readers to comment on his blogs. I can go to his website and read the blogs, but when I send a comment, it doesn't get through. How can that be? I'm using Firefox version 86.0 (64-bit). I would be happy if someone could help me.

Greetings

Asked by horsthilt 18 hours ago

Last reply by Μάριος 17 hours ago

Printing

I have fixed (it's slow as **** on PC but works from my phone still), my printer which stopped working briefly, however I am unable to print pages in Firefox as even the … (read more)

I have fixed (it's slow as **** on PC but works from my phone still), my printer which stopped working briefly, however I am unable to print pages in Firefox as even the preview window fails to load, changing browser doesn't work. I will try restarting Firefox but doubt it will work (restarting never has in the past).

Asked by do-hockey 19 hours ago

Last reply by Naheed 19 hours ago

Firefox keeps chrashing (Ubuntu 18.04)

Hey, I have a problem with firefox, i'm using a MacBookPro2012 with Ubuntu 18.04. It wont start at all, not even in save mode (without extensions). I tried to deinstall i… (read more)

Hey,

I have a problem with firefox, i'm using a MacBookPro2012 with Ubuntu 18.04. It wont start at all, not even in save mode (without extensions). I tried to deinstall it several times, but after the reinstallation it keeps crashing.

That's was the crash report says. I don't know what to do, can anybody help out?

AdapterDeviceID: 0x0166 AdapterDriverVendor: mesa/i965 AdapterDriverVersion: 20.0.8.0 AdapterVendorID: 0x8086 AvailablePageFile: 0 AvailablePhysicalMemory: 7821504512 AvailableSwapMemory: 1027600384 AvailableVirtualMemory: 11206725632 BuildID: 20210222142601 CrashTime: 1614936641 DesktopEnvironment: gnome FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1614674339 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: OOB Notes: Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP+3 libGL.so.1? libGL.so.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 51498 StartupCrash: 1 StartupTime: 1614936641 TelemetrySessionId: 645bdb53-8049-4919-ab53-00995b6d316a ThreadIdNameMapping: 22039:"IPC I/O Parent",22040:"Timer",22041:"Netlink Monitor",22042:"Socket Thread",22043:"Permission",22046:"JS Watchdog",22047:"JS Helper",22049:"JS Helper",22050:"JS Helper",22048:"JS Helper",22051:"BGReadURLs",22054:"Cache2 I/O",22055:"Cookie",22056:"StreamTrans #1",22057:"Worker Launcher",22062:"GLXVsyncThread",22067:"Renderer",22069:"WRWorker#1",22071:"WRWorker#3",22074:"WRWorkerLP#2",22072:"WRWorkerLP#0",22073:"WRWorkerLP#1",22068:"WRWorker#0",22076:"Compositor",22075:"WRWorkerLP#3",22070:"WRWorker#2", Throttleable: 1 TotalPageFile: 17749499904 TotalPhysicalMemory: 16721899520 UptimeTS: .76795416 Vendor: Mozilla Version: 86.0

This report also contains technical information about the state of the application when it crashed.

Asked by boemboem 4 days ago

Last reply by cor-el 1 day ago

Cannot click okay on the download dialogue

Whenever I click on a file to download in Firefox the dialogue box pops up asking what I would like to do with the file. I can select Open or Save as usual, but no matter… (read more)

Whenever I click on a file to download in Firefox the dialogue box pops up asking what I would like to do with the file. I can select Open or Save as usual, but no matter what I press or how long I wait the ok button remains greyed out and unselectable. This means I can't download anything in Firefox which is very frustrating. Downloading works fine in other browsers.

So far I have run the refresh thing on Firefox which hasn't helped. I do not have any Parental Controls on as far as I know, this is a brand new computer, no children use any computers in this house and I have never activated anything like that. I have also cleared the downloads folder which had no affect either.

I just can't work out why it isn't working.

Asked by katherine.f 1 week ago

Last reply by jonzn4SUSE 1 day ago

Can't open links from other apps, error "Firefox is already running"

I'm running Arch btw, with GNOME Shell 3.38.3 and Firefox 86.0 (64-bit). If I have Firefox already open and I click on a link inside of another app, Firefox displays the … (read more)

I'm running Arch btw, with GNOME Shell 3.38.3 and Firefox 86.0 (64-bit).

If I have Firefox already open and I click on a link inside of another app, Firefox displays the following error message and the link fails to open.

Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile.

However, if I close Firefox and then click the link again, Firefox will correctly open the link.

Asked by jpina452 5 days ago

Last reply by jonzn4SUSE 1 day ago

On my Ubuntu machine suddenly Firefox crashes during startup.

Hi Guys, Firefox crashes during startup, also after reinstallation: See also attached debug trace report. AdapterDeviceID: 0x0126 AdapterDriverVendor: mesa/i965 AdapterDr… (read more)

Hi Guys,

Firefox crashes during startup, also after reinstallation: See also attached debug trace report.

AdapterDeviceID: 0x0126 AdapterDriverVendor: mesa/i965 AdapterDriverVersion: 20.2.6.0 AdapterVendorID: 0x8086 AvailablePageFile: 0 AvailablePhysicalMemory: 1909657600 AvailableSwapMemory: 1341628416 AvailableVirtualMemory: 2730065920 BuildID: 20210222142601 CrashTime: 1614854965 DesktopEnvironment: gnome EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1614630401 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: OOB Notes: Ubuntu 20.04.2 LTSFP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 47923 StartupCrash: 1 StartupTime: 1614854964 ThreadIdNameMapping: 15159:"IPC I/O Parent",15160:"Timer",15161:"Netlink Monitor",15162:"Socket Thread",15163:"Permission",15166:"JS Watchdog",15167:"JS Helper",15168:"JS Helper",15169:"JS Helper",15170:"JS Helper",15172:"Cache2 I/O",15173:"Cookie",15174:"StreamTrans #1",15175:"DOM Worker",15176:"IPDL Background",15177:"StreamTrans #2",15178:"QuotaManager IO",15179:"IndexedDB #1",15180:"Worker Launcher",15181:"SoftwareVsyncThread",15182:"Compositor", Throttleable: 1 TotalPageFile: 6182121472 TotalPhysicalMemory: 4034641920 UptimeTS: 1.37918001 Vendor: Mozilla Version: 86.0

This report also contains technical information about the state of the application when it crashed. Thanks in anticipation Andries

Asked by Andries Lohmeijer 5 days ago

Last reply by jonzn4SUSE 1 day ago

Firefox, webmail email, unable to send/reply or forward any new emails

until yesterday afteroon all was working ok, but now i can't reply/forward or send any new email. No error message at all, just clicking relevant option does nothing at … (read more)

until yesterday afteroon all was working ok, but now i can't reply/forward or send any new email. No error message at all, just clicking relevant option does nothing at all.

Only firefox browser affected & webmail account working fully on other browsers. Help! thanks

Asked by lexxy_703 4 days ago

Last reply by jonzn4SUSE 1 day ago