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IDM Extension Failure

Several days ago (approximately 12-3-20) my Internet Download Manager add-on stopped working. Removing it and reinstalling it by using a link provided by IDM does not wo… (read more)

Several days ago (approximately 12-3-20) my Internet Download Manager add-on stopped working. Removing it and reinstalling it by using a link provided by IDM does not work. It will work only if I open the webpage where I intend to download (e.g.--YouTube) BEFORE I reinstall the add-on and only for as long as that page remains open. Closing the page and then reopening it somehow deactivates IDM, as it will no longer link to the video I want to download. Have tried everything i can think of to solve this, including deactivating all other add-ons and by uninstalling and reinstalling the IDM program itself. I also unchecked the "block popup windows" management tool within Firefox itself. Anyone have any ideas what is happening? Initially, I also received the error message added below, but as far as i can tell, none of my other programs are set to block IDM. The error message no longer appears.

Asked by shadowfaxblue 5 months ago

Last reply by FredMcD 5 months ago

Firefox Dark Mode to Light mode switch problem

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When … (read more)

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When I have used my MacBook Dark Mode and switch back to Light Mode, Firefox still hangs in Dark Mode. The only way to solve this is to choose Light Mode in System Preferences instead of automatic.

Asked by Martijn 3 months ago

Last reply by plausibel 3 days ago

On Screen Keyboard will not open, Surface Pro 7

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a f… (read more)

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a few hours and has not worked since. I fiddled with the settings on both Firefox and my surface, though nothing has changed. Un/re-installing did not help, thought it could reset something. Any fixes or advice would be greatly appreciated.

For clarification, the Accessibility Menu on-screen keyboard does work, but the tablet-specific larger keyboard does not function. It does open and type in other applications.

Asked by Big Daddy 2 months ago

Last reply by Madmitch 4 weeks ago

WidevineCdm plugin crashing

Hello, since the last automatic update of the Widevine Content Decryption Module (updated today, automatically) the plugin keeps crashing when I want to watch "TV" waipu… (read more)

Hello,


since the last automatic update of the Widevine Content Decryption Module (updated today, automatically) the plugin keeps crashing when I want to watch "TV" waipu.tv. I have already re-installed firefox etc, it just won't work.

I have submitted several crash reports, this is the latest: bp-7bc4b8a4-e59b-4f7e-a840-7c0720210422

See screenshot of "crashed"-notice below.

What can I do to fix this?

Asked by Kat 2 weeks ago

Last reply by reinaartdevos 1 week ago

How do I get rid of the Heur:trojan-Downloader.script.generic virus?

I use Zone Alarm Extreme Security to scan for viruses, etc. I just upgraded to the latest version on my Windows 8.1 PC. Almost every scan has found the Heur:trojan-Down… (read more)

I use Zone Alarm Extreme Security to scan for viruses, etc. I just upgraded to the latest version on my Windows 8.1 PC. Almost every scan has found the Heur:trojan-Downloader.script.generic virus in the same place. The path is as follows:

C:\Users\[user name]\AppData\Roaming\Mozilla\Firefox\Profiles\56zaeue3.default\extensions\staged\{b54cc223-b03f-4f2f-8cab-347ec67ab3fe}\bootstrap.js

ZA keeps treating the virus, but I want to get rid of it all together. I haven't been able to delete it because it is not visible in the folder location listed in the path. I've turned on view system/invisible files, but it is not visible. ZA tech support suggests reinstalling Firefox to see if that solves the problem, and if not, then a complete uninstall then reinstall of ZA.

I'm wondering if I can just delete the "staged" folder to get rid of the virus... The only extension I have added to Firefox is AdBlocker Ultimate, and I did that after the virus started showing up.

Has anyone else had this virus problem and if so, how did you solve it?

Asked by AdrianaG57 6 days ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 6 days ago

Firefox constantly crashing on specific web pages

Firefox crashes whenever I go onto a certain web page such as a few parts of the discord website and some YouTube videos. I have tried nearly everything I can find which … (read more)

Firefox crashes whenever I go onto a certain web page such as a few parts of the discord website and some YouTube videos. I have tried nearly everything I can find which is somewhat similar to the issue I am having. I tried disabling WebGL, tweaking security.sandbox.content.level, reinstalling, checking my add-ons, and rebooting my macbook (macOS 10.13.6). The same thing happens on safari, but not chrome.

The crash reason stated is: EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Here are the crash reports: bp-e8779820-e621-4739-a43e-e392a0210505 bp-29a6f662-0f4c-44d4-afbd-5e5900210505 bp-9ce6f8a8-6ddf-4771-824e-f94280210505

Asked by gavin 6 days ago

Last reply by Cypherdude 11 hours ago

MS Excel Office 365 - windows do not display correctly; started on May 5, 2021

Beginning today, May 5, Excel files do not display correctly when viewing via Firefox web browser. I can open excel files for editing in Microsoft Edge, and they work/dis… (read more)

Beginning today, May 5, Excel files do not display correctly when viewing via Firefox web browser. I can open excel files for editing in Microsoft Edge, and they work/display correctly. In Firefox, I can edit, but can't view the spreadsheet wholly. It was fine yesterday.

Asked by AWG 6 days ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 4 days ago

Firefox requires 2 attempts to load any web page

I have a rather weird problem with firefox. I need to open websites twice to get them to work. To try and explain what I mean here is a how i currently need to use the br… (read more)

I have a rather weird problem with firefox. I need to open websites twice to get them to work. To try and explain what I mean here is a how i currently need to use the browser

Open tab,

type in web address/search,
hit enter

tab is stuck infinitely loading ( i cant refresh, I cant type a different adress, that tab is just stuck loading) open a second tab

type in the exact same address/search
hit enter and for some reason it now loads instantly

And it isnt just new tabs its the same story to load any and all webpages say I am on a page of google search results click a link stuck infinitely loading open new tab repeat the same search click the same link, for some reason now loads instantly

Also websites that require the dumbest thing in history, captchas, they are simply unusable, doesnt matter if I use the pictures or the audio, even when I get it right it just reloads the pointless captcha box. Why a captcha is necessary sometimes just to load google.com makes less than zero sense, even if I was a bot what possible harm could I do by loading a search bar? but I digress

I am on the latest version and I do have some addons installed:

privacy badger, dark reader, ublock origin, tree style tabs, privacy settings, ghostery,dontaccept webp


but even starting firefox with add ons disabled the problem is still there.


Anyone got any ideas for this? thanks

Asked by lyd58019 5 days ago

Last reply by Zppix 5 days ago

Firefox takes over entire PC

Since I installed the latest version of Firefox (under Win10), frequently my PC slows down to a crawl. The task monitor then shows 6 or 7 Firefox applications running an… (read more)

Since I installed the latest version of Firefox (under Win10), frequently my PC slows down to a crawl. The task monitor then shows 6 or 7 Firefox applications running and using almost all my storage. My PC is not the newest, its an old HP with a gigabyte main storage, but Firefox seems to multiply its processes without limit. Is there any way to limit this?

Asked by frankfrickey2 5 days ago

Last reply by FredMcD 5 days ago

WidevineCdm crash on hulu and hbomax

I keep getting a crash notice when I try to watch Hulu that prevents me from playing anything. It says "WidevineCdm plugin has crashed" and gives me an option to reload, … (read more)

I keep getting a crash notice when I try to watch Hulu that prevents me from playing anything. It says "WidevineCdm plugin has crashed" and gives me an option to reload, but it pops up again when I reload. How do I fix this? If it helps my crash report ID is bp-b9dc86c3-0580-4fb3-b7d3-86b6d0210506

Asked by mcsaskia 4 days ago

Last reply by cor-el 4 days ago

Address bar bugged

I've been a long time Firefox user since around 2005 and have always enjoyed Firefox until now. This issue has been ongoing for over a year though. I never would have tho… (read more)

I've been a long time Firefox user since around 2005 and have always enjoyed Firefox until now. This issue has been ongoing for over a year though. I never would have thought that a simple task as entering a web address in the address bar and hitting enter would become so difficult, though for a while now this seems to be the case and to the point to where I'm considering not bothering with the Firefox browser anymore. I do enjoy where Firefox is now in current development and the way it looks as well the great performance. However, when basic functionality such as typing in a web address and hitting enter becomes difficult all the aforementioned positives become less and less relevant. It seemed to all start when development came to redesign the appearance of the UI, not sure what version. Basically, what I come to experience now roughly 90 percent of the time I type a web address in the address bar and hit enter is the browser does nothing. Sometimes it takes 5 to 6 tries with having to put the mouse courser back into the address bar and hitting enter multiple times before the browser decides it want's to go the website. Same issue occurs when opening a bookmark in another tab, switch to the tab and the site isn't loaded, have to hit enter multiple times before the web address will begin to load. Seems also that any setting regarding tabs background loading isn't present anymore in the settings either. Same issue will occur when selecting a favorite that comes up while typing in the address bar.

Recently I had reinstalled my entire operating system and was hopeful that this issue would be resolved by doing so with a fresh install of Firefox too, though the issue is still present.

I have no add-ons or themes that modify the address bar, nor any search add-ons. In fact, this issue occurs with no add-ons installed at all. The only thing I can think currently is that it is an issue and or bug of some kind within the search and or address bar settings current design.

My settings here are attached as images.

Asked by Jack0027 4 days ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 3 days ago

Math formula in Moodle course displayed as plain Latex code since version 88

Recently (a few days), I have noticed that math formulas are displayed as plain Latex code in a Moodle-based course viewed on my windows Firefox browser. There is no prob… (read more)

Recently (a few days), I have noticed that math formulas are displayed as plain Latex code in a Moodle-based course viewed on my windows Firefox browser. There is no problem with other browsers and android devices. It seems to be related to the automatic update to the version 88 of the Firefox browser. Is any one else facing this problem? Does anybody know a solution?

Asked by tava 4 days ago

Last reply by TyDraniu 23 hours ago

Adobe Flash's "Thank you" message always showing.

Since Adobe ceased Flash Player's support, I deinstalled it quite some time ago. The problem is that the "Thank you for choosing Adobe Flash Player" page, that should app… (read more)

Since Adobe ceased Flash Player's support, I deinstalled it quite some time ago. The problem is that the "Thank you for choosing Adobe Flash Player" page, that should appear only that one time I restart the browser after I deinstalled it, keeps opening every time I open Firefox. It's been weeks now. I have the "Reopen last session" toggled on since I have quite some pages I need to keep open so I can't reset that and start over, so I need another solution.

Asked by the.sherlockian 4 days ago

Last reply by FredMcD 4 days ago