Firefox Support Forum

When on Facebook, Firefox will shut down the network connection so that it can't communicate anymore, no incoming or outgoing traffic through Firefox. I opened TaskManager to try to kill the process, but it leaves a single Firefox.exe process running and it CAN'T be killed. I've tried everything I can think of. In an admin command window, normally Tasklist to check for the process and then Taskkill /IM firefox.exe would work. It comes back with process not found, even though it's in the Tasklist and still running in the taskmanager list.

When trying to kill Firefox, it always says "Firefox is currently running" with the option of close Firefox or cancel. If you select close Firefox, the window just comes up again with the same question while leave Firefox.exe still running in the taskmanager. If you select cancel, the windows goes away and the Firefox.exe process stays running in taskmanager.

So I used Sandboxie (sandbox program) to open another Firefox window to continue, which works fine for a while until Firefox decides to shut down the network connection again. I even tried logging off the user account and logging into a different user account, Firefox is still there, running and still can't be shut down. It's like a bad case of Herpes or Chlamydia or something. Then all I can do is shut down and restart the entire machine.

So to reiterate, Firefox cannot be shut down and removed from the taskmanager process list using the typical right upper corner "Red X" kill, or by way of taskmanager "end process" or "end process tree" and cannot be shut down by an admin command window Taskkill command or logging off and switching users.

I don't know if the "autoscroll issue" is an inherent attached problem or separate, but I have that one as well. I'll be looking at asomething and Firefox with a mind of its own will scroll down maybe 2 to 10 threads, sometimes stop, sometimes continue scrolling all on its own. It's annoying as hell. I will try the layout.css "false" fix and see if that works.

Both these issues only occur on my cheezy 3rd gen motherboard/computer, so the specs for cheezyness...

Windows 7 x64 up-to-date DH77KC with i7-2700k BIOS: KCH7710H.86A.0112.2018.1025.1133 BIOS Date: 10/25/2018 8g RAM 256g SSD 1GB plus 2GB Hard Drives GTX-680 Video Card Soundblaster X-FI PCIE Card USB 3 PCIE Card 650w Power Supply

Any solutions would be greatly helpful...

Firefox (x64 en-US) is our primary browser on 2 different computers: a desktop and an HP laptop. Within days of each other, both Firefox browsers on the two computers began crashing whenever we tried to use them. There has been no error message. Nothing we have done has helped, though we have only tried to fix it on the desktop. We have uninstalled it and reinstalled it on the desktop. We have refreshed the reinstalled version. We have opened it in Troubleshoot mode and it still crashed within 15 seconds. Below are the 4 most recent crash reports from today's crashes:

Crash ID: bp-9104d928-4968-488e-ac3d-ed3000231211 Crash ID: bp-a4d3f2d0-6e18-4c22-85db-655d70231211 Crash ID: bp-dd6eafed-2fd7-4fb7-9a5b-960ac0231211 Crash ID: bp-3f979015-56d9-4a56-8f0f-d04f50231211

Hi,

Ever since installing the latest Firefox update I can no longer access Microsoft Outlook - email. When I try I get the following in the search bar https://outlook.live.com/mail/0/. Then nothing

I can access my Onedrive account, no problem, but when I try to get to the email part I get the same search bar response. Then nothing.

Using MS Edge, no problem - all works fine.

I have cleared all temp i/net files, cookies etc

Any (simple!) ideas gratefully received

Thanks -

Jim

Hi Mozilla Support,

I've been experiencing frequent crashes with my Firefox browser I've tried clearing cache, disabling extensions, and running in Safe Mode, but the issue persists. It is showing an error that is : secure connection failed

I also check this :[msbi([removed link])

Thanks,

So I just picked up a new laptop (ASUS Vivobook 16x), and everything is fresh on it. Additionally, this only affects some video content in Firefox, with Edge browser unaffected. In brief, what is happening is that within a couple hours of having the browser open, certain video content stops working, specifically Twitter/X videos just spin, YouTube previews stop working, and videos continually load. Netflix videos continue to work, but hover previews stop functioning. I even check the 'Stats for Nerds' on YT and it shows 0 KB network activity in Firefox.

I've tried every basic action I can think of:

• Turning off extensions (only use Ublock and Bitwarden)
• Browser Refresh (x3)
• Reverting from 120.1 to 120.0, and now 199.0.1
• Clearing the browser cache
• Reinstalling NVidia and Intel Drivers
• Running in Safe Mode

Only by doing a refresh or completely closing/opening the app gets videos to function again. This doesn't affect the old laptop or my desktop, which makes me think it's a rogue driver--but then why would Edge function without error over the same period of time?

Are there any settings to play with in the browser that can help diagnose?

My online pharmacy, connected to HumanaCenterWell, no longer opens in Firefox. A message "forgerock, redirect_uri_mismatch" appears. It did work until a few months ago and it does work on Google.

when I attempt to open firefox, a window opens: xul runner error: platform version 120.0.1 is not compatible. minversion>=119.0.1 maxversion<=119.0.1 If I click the "ok" button the screen goes back to my desktop.

Currently, the width of the browser window is 958px, but why is there a left-right scroll on the YouTube page and a margin remains. I can't even erase it from the developer tool, is there any way to get rid of it? The scroll moves every time I pass YouTube time, and it's so uncomfortable.

Since snap firefox keeps crashing somehow, it just hangs.. i cleared cache and all, reinstalled it, but still.. ?

They say linux is a broken system (:

I tried to pay my Wells Fargo VISA bill online as I do every month. This morning it listed all my accounts correctly on the 'Accounts' screen, but when I clicked the options to transfer money, depending on the screen I was on, it gave a message "you do not have two accounts to transfer money from and to" (not the exact wording.)

I tried to use a different path to do the same thing, and on that screen it displayed the 'FROM' accounts correctly but the "TO" account area was blank.

I had to close Firefox, load Edge, and was able to transfer the money from the checking account and pay the VISA bill.

This has never happened before and I have done this transfer and pay operation every month for years. Something has changed in the browser and needs to be fixed.

Firefox use a lot of CPU time ( it reaches 100% ) while watching youtube videos in 720p on Windows 10, and videos lags and stutters too much. Not using any ad blockers, non of plug-ins are on. It does work just fine on Ubuntu on the same machine Vids also were working fine on previous popular web browser known for its spyware

Using hardware acceleration is on in browser settings. Specs are: CPU: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 4,00 GB x64 Windows 10 Home edition 22H2 GPU: NVIDIA GeForce GT 635M

Firefox version 120.0.1 (64-bit), up-to-date

Hello! I need some help. Every since 4-6 months ago, Firefox has been extremely slow when I boot it up at first, with some page load times taking more than 10 minutes. Some fixes have seemed to work, but they never work permanently. From my testing, it is not the result of any extension and the issue persists in troubleshoot mode. What has not helped my testing is that, after enough restarts of Firefox, the problem goes away and web pages load quickly, so this has caused some false positives. Has anyone else had a similar problem they were able to fix? Should I try uninstalling Firefox and reinstalling it?

macOS 14.1.1 on an M2 with FF 120.

When going to sites such as nbcnews.com/now or https://toronto.ctvnews.ca, A/V sync is off by about a second.

This appears to be due to the volume being muted when video playback starts. Unpausing the video leads to the video freezing for a very brief moment, then the A/V sync is clearly incorrect.

This can be replicated on YouTube by loading a video, muting the video (if not muted already), refreshing the page (F5), allowing the video to play, then unmuting the video. The sync will be incorrect.

If the audio is unmuted when the video play back starts, this does not appear to happen.

Following this article has no impact: https://support.mozilla.org/en-US/kb/performance-settings, nor does setting media.hardware-video-decoding.enabled to false.

This issue does not occur on Microsoft Edge.

Hi, I am seeing issues with autoscrolling in 119.0. In Rundeck for example you can "follow" the output of playbooks that are running so you can dynamically see the log as it is written. The autoscrolling in this field has stopped working. When manually scrolling in the field, more messages appear but the autoscrolling is no longer functional. I have also seen it on other places, though I don't have remember good examples to add, so I don't believe it is Rundeck causing the issue--we also haven't updated rundeck recently in our environment, so it shouldn't have changed since before 119.0 was released. Let me know if there is more information I can provide to diagnose the issue.

Hello,

I have been using Firefox Mozilla for many years. This morning it opened up fine. Then this afternoon (Dec 7, 2023) it would not open for me and when I try to open a new tab it says that it crashed.

I looked and I do have Firefox as my start up browser in my settings. Thank you for any advice on getting back to my favorite browser.

Sincerely, Sandy

So I've noticed that after putting my computer to sleep, upon return Firefox will be unable to load any videos from seemingly any site. The temporary solution to this is to reset my computer as sign offs, locks or returning to sleep do not clear the issue. I've tested on different browsers/sites and can confirm that this is exclusive to firefox. I have booted firefox in troubleshoot mode, cleared my history and given the sites time to load with no luck on any of them.

Is there a solution to this?

Frequent browser crashes on the VK website when viewing content. What is it and how to solve this problem? Drop a message: https://crash-stats.mozilla.org/report/index/8b7a6415-dc8a-43ac-a0fe-e1d780231126#tab-details

For the past 3 months or so, anytime I try to login to Sony Playstation website I can't get past entering my email. After putting in my email and hitting next the website slows and firefox slow crashes. I have to force firefox to close. I have tried leaving a message to Playstation Twitter support. I've noticed their sign in page has change a few times recently so I wonder if it's an issue they caused. Either way it would be appreciated if it was looked into. Always feels like a lot of websites only care about chromium. By the way it works fine on edge or chrome. It also does not work with private browsing, so I don't think it's my extensions or cookies. I have also tried multiple computers.