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deletion of my firefox account with the username [email address] is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to i… (read more)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

Asked by donovangregg 3 months ago

Last reply by Seburo 7 hours ago

Trying to open Firefox results in a blank window quickly opening and reclosing.

I just installed the Firefox browser using the installer on the official website. When I attempt to open Firefox, even as administrator, the window either quickly opens a… (read more)

I just installed the Firefox browser using the installer on the official website. When I attempt to open Firefox, even as administrator, the window either quickly opens and closes or doesn't open at all. I have no clue what is happening.

Asked by grayhoang 1 week ago

Last reply by FredMcD 10 hours ago

Firefox has randomly changed most of the icons on my desktop

I turned my computer on today and all of a sudden half of the file icons on my desktop now have a Firefox file logo and I want my desktop to be restored to its original a… (read more)

I turned my computer on today and all of a sudden half of the file icons on my desktop now have a Firefox file logo and I want my desktop to be restored to its original appearance. I did nothing to cause this and do not appreciate the Firefox browser software changing the appearance of my desktop without my permission. Also I do not like having to take the time correcting the situation. Do I need to delete Firefox from my computer and start using a different browser? Can you direct me as to how best to fix this???

Asked by jpmurray12 4 days ago

Last reply by FredMcD 3 days ago

can't open one website

I can't open this site"https://myair2.resmed.com/" with Firefox. I turned off my firewall, but still it won't open. I have the same firewall/antivirus on my laptop and … (read more)

I can't open this site"https://myair2.resmed.com/" with Firefox. I turned off my firewall, but still it won't open. I have the same firewall/antivirus on my laptop and it works. If I change to Microsoft Edge, it will open. I didn't see anything in about:config that I thought might cause this. Any help?

Asked by dgale0121 4 days ago

Last reply by FredMcD 4 days ago

no trace of logins.json on update

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've… (read more)

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've found the advice about copying key4.db & logins.json from the Old Firefox data folder that has appeared on my desktop. The problem is I can see key4.db but there is no trace of logins.json. I have show hidden files enabled. Have tried searching the folder and still got no trace. NB there was also no logins.json in new profile folder until I created an account for this support posting, although I realise it may not create until a log on is saved.

The issue is the missing passwords are computer generated and only saved in my firefox browser, and there were definitely some saved with usernames etc.

I noticed a comment that logons.json is a text document. I only have 4 of those - AlternateServices, pkcs11, SecurityPreloadState & SiteSecurityService State. I assume none of these could be logins under a different name?

Asked by krffji 2 weeks ago

Last reply by mr.speedlight 4 days ago

Remove email from account

I have an email which is associated with my firefox account, but I cant make a new account with the same email. Is it possible to remove that email from my account so I c… (read more)

I have an email which is associated with my firefox account, but I cant make a new account with the same email.

Is it possible to remove that email from my account so I can make a new one?

Asked by acct4vpn 6 days ago

Last reply by cor-el 4 days ago

Firefox constantly crashing when setup to update via GPO

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO. Firefox is now crashing on multiple Computers, I think they might … (read more)

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO.

Firefox is now crashing on multiple Computers, I think they might be crashing while trying to update themselves, as per GPO.

Any help please , crash report attached


https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

Asked by rwaldron1 6 days ago

Last reply by FredMcD 5 days ago

PNC Virtual Wallet won't allow log in from Firefox browser

My PNC virtual wallet account will not allow secure log in from Firefox browser. PNC customer support stated this has happened to many customers using Firefox recently. … (read more)

My PNC virtual wallet account will not allow secure log in from Firefox browser. PNC customer support stated this has happened to many customers using Firefox recently. I've contacted PNC Virtual wallet support and this information will be forwarded to their IT support team. Someone from their team is to contact me within 72 hours. I recently updated to Firefox/Mozilla version 93.0. But this was occurring prior to the update. Can you please help fix Firefox with it's better security features so I can use Firefox browser instead of Microsoft Edge?

Asked by kmhometowngirl 1 week ago

Last reply by FredMcD 5 days ago

Media Key functionality intermittent

Periodically Firefox will stop accepting media key input from my keyboard, the media keys continue to function for Chrome (neither are open at the same time, when functio… (read more)

Periodically Firefox will stop accepting media key input from my keyboard, the media keys continue to function for Chrome (neither are open at the same time, when functionality fails in Firefox, I open chrome to test if the keys are working) media.hardwaremediakeys.enabled is set to true, have swapped it to false and back, restarted, double and triple checked the physical media keys. Sometimes Firefox will just accept the media key input, and sometimes it won't

Asked by takashi1532 2 months ago

Last reply by soapmuncher 6 days ago

Firefox unable to detect malicious websites

Firefox is unable to warn me of malicious websites like: https:// financeonline. to/in-en-azim-hashim-premji-loop/ ?header=logo&sxid=a3k8k1w6z21u&ttorigin=a3k8k1w… (read more)

Firefox is unable to warn me of malicious websites like: https:// financeonline. to/in-en-azim-hashim-premji-loop/ ?header=logo&sxid=a3k8k1w6z21u&ttorigin=a3k8k1w6z21u&fbclid=IwAR2Dg3DQ5KSRRxmq3kQS46qbtIC15_m_8lVXNP2Pbjtnxy47QI1EC8vOOzA

Whereas MS Edge Defender Screen did a wonderful job, and also Norton safe web did well in this regard.

Asked by Hellfire 1 week ago

Last reply by jscher2000 1 week ago

how do i get rid of the clicktripz.com window?

There is a clicktripz.com window that has started opening whenever Firefox is started. It is not a tab, it is a pop-behind window which is now popping in front. … (read more)

There is a clicktripz.com window that has started opening whenever Firefox is started. It is not a tab, it is a pop-behind window which is now popping in front.

Asked by Tommyboy 1 week ago

Last reply by jscher2000 1 week ago

I forgot the main email address form my old Firefox account

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now. I've used… (read more)

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now.

I've used Firefox for many years back in the day, but I can't log in my old account because it seems my old email has been replaced by another one, and my email is now the secondary email for that account.

So every time I try to log in, I just get a message "needs main email address", which I, unfortunately, don't remember. I tried all addresses I have, but none of them worked.

I need help to either get access to my old account or at least delete it.

Any help would be much appreciated.

I can share the email address I'm speaking of upon request.

Asked by Wagnelles 1 week ago

Last reply by cor-el 1 week ago

ive just lost all my tabs and settings repeatedly

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from histo… (read more)

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from history as every time i open firefox, a second window opens and then keep cycling thru all the pasty websites i have visited and i cant stop it

Asked by Kevin Borg 3 weeks ago

Last reply by cor-el 1 week ago

93.0 update certain websites not working correctly

I have noticed a couple of websites I use for work not working correctly after update. I have tried on other browsers such as chrome and they work correctly. One site www… (read more)

I have noticed a couple of websites I use for work not working correctly after update. I have tried on other browsers such as chrome and they work correctly. One site www.prideprovider.com will no longer allow me to hit the submit button after my information is entered. It worked before the update, but not after. I went through and deleted all history and cookies related to prideprovider and it still doesn't work. Any idea's of what might be going on?

Thanks,

Matt

Asked by mfergusonamc 1 week ago

Last reply by cor-el 1 week ago

Recaptcha and communication with Paypal has stopped working for my website, but only for Firefox

I run my church's website and I noticed recently that all the pages using Google recaptcha and thouse connecting to paypal have stopped working, but only when the user u… (read more)

I run my church's website and I noticed recently that all the pages using Google recaptcha and thouse connecting to paypal have stopped working, but only when the user uses firefox with the container option. Here's one page https://ststephensaz.org/parish-life/prayer-request/ on this page is a plugin that creates the form and it connects to the google recaptcha to keep bots out, but on the FF browser the google recaptcha never returns a green check or the visual verification popup. This used to work, but when firefox instituted the container security they stopped. This page works fine for all other browsers...

Asked by msowards 1 week ago

Last reply by FredMcD 1 week ago

Youtube does not work well in Firefox

That, simply YouTube does not work well with Firefox, among the problems we have that it is possible to log in to YouTube in a normal way, but immediately and frequently … (read more)

That, simply YouTube does not work well with Firefox, among the problems we have that it is possible to log in to YouTube in a normal way, but immediately and frequently in the use of the page the information and interface displayed is that of someone who does not log in, for Therefore, you cannot comment, you cannot save videos in lists, it is a problem that makes me no longer use Firefox but I want to use it again.

I have tested this on other computers and the problem is the same.

What is happening?

Thanks

Asked by Ikiam 1 month ago

Last reply by FredMcD 1 week ago

FireFox Keeps Having So Much RAM Usage

The FireFox browser (Version 93.0 (64-bit)) keeps having so much RAM usage. I am using the FireFox browser; session-after-session; and the FireFox browser is still having… (read more)

The FireFox browser (Version 93.0 (64-bit)) keeps having so much RAM usage. I am using the FireFox browser; session-after-session; and the FireFox browser is still having so much RAM usage. Stop FireFox from having so much RAM usage.

Asked by deril413.90 2 weeks ago

Last reply by FredMcD 1 week ago

Frequent Firefox Updates

Hello, I have a Windows 8.1 Lenovo ThinkPad. I'm legally blind and need to use screen magnifier software (Zoom Text Fusion) in order to use a computer. I like Firefox. … (read more)

Hello, I have a Windows 8.1 Lenovo ThinkPad. I'm legally blind and need to use screen magnifier software (Zoom Text Fusion) in order to use a computer. I like Firefox. I've observed that Firefox has been updating software quite often. In fact, some days it's more than once. Can you please chill on that, limiting the updates to once a week or so? Every time Firefox requires me to update, my laptop freezes for some reason and I must reboot and open documents again and again.

I'd also like to bring to your attention that the text using Firefox browser was once black and crisp using my screen magnifier. Approximately eight months ago, it has changed to grey and fuzzy. This doesn't happen on all web pages but most. Can you please fix that also? The Fusion people say they can't do anything about this as "Firefox broke the accessibility by updating the browser". Can you please partner with them to get this straightened out? I need my black crisp text back! I also recommend you do Firefox software testing with folks like me who use this sort of software to be sure they play well with each other before releasing updates.

When using my screen magnifier, some of the magnified words disappear off of the screen. In order to see the rest of the words, I must pan with my mouse. This is not very efficient. Is it possible for you to work your magic so that words wrap to the next line automatically when things are magnified? This is possible when using my Note 5 phone using Chrome browser, haven't tried it with Firefox.

Please don't forget about folks like us. There are many of us who use screen magnifiers. Thanks!  :)

Asked by barbmill1 2 weeks ago

Last reply by cor-el 2 weeks ago