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  • Solved

Updating Firefox from Menu > Help > About yields ransomware

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its… (read more)

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its update, then asked me to restart Firefox. I did so and got a "ransomware" notice from my antivirus program, saying it fixed the problem (but not how). Trying to run Firefox repeats the notice. Does Firefox now have malware in it?

A Web search turns up nothing. I am posting this question from Google Chrome.

Windows 10 Home Malwarebytes premium (latest)

Asked by David Spector 4 months ago

Answered by David Spector 4 months ago

  • Solved

virus detection - Checks

Hi, I am running the french FF 79.0 64 bit I just started to download the latest iso of debian 10.5 from the official Mirror and got the FF warning that it contains a vir… (read more)

Hi, I am running the french FF 79.0 64 bit I just started to download the latest iso of debian 10.5 from the official Mirror and got the FF warning that it contains a virus. I am not sure if you have a team to check false positive as this is the official site and that it was released only yesterday https://cdimage.debian.org/debian-cd/current/amd64/iso-dvd/debian-10.5.0-amd64-DVD-1.iso and I am getting worried after I got this message. Thank you in advance. Regards, Stephane

Asked by Stéphane BLIN 3 months ago

Answered by cor-el 3 months ago

corrupted update

10/20/20 I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top … (read more)

10/20/20

I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top - FF would not open. I backed up the profile, and did a clean install. When I finally got the backed up profile installed, it opened properly once and everything was there. When I opened it again, no book marks, and none of the buttons worked. FF didn't close properly, and I had to use Task Manager to shut down.

I ended up downloading the beta version, and it's worked just fine. The original profile works, so all bookmarks are there.

I see that FF released 82.0 this morning. Is it safe to try to install it, or is the beta version that I installed last night really 82, just hours before it was officially released?

Asked by finepoint 1 month ago

Last reply by finepoint 1 month ago

Reconnect Firefox: cannot create folder archive

We lost firefox and thunderbird connection. Thunderbird is ok again. I have tried several times to download Firefox again but alwyas get the same message : Firefox cannot… (read more)

We lost firefox and thunderbird connection. Thunderbird is ok again. I have tried several times to download Firefox again but alwyas get the same message : Firefox cannot create lolder archive. I have tried to download several different versions: 32 and 62 bits with and without extension MSI and several different numbers like 82 ; 85 ... I never used a pasword so I don't have one. I noticed that without a password I can reconnect but will lose information like websites.

Asked by Eddy 1 week ago

  • Locked

trousble downloading firefo

i have created firefox account, then tried to download its brings up the your nearly there box, but doesnt give me the option to run, just to save or cancel dupe. https:/… (read more)

i have created firefox account, then tried to download its brings up the your nearly there box, but doesnt give me the option to run, just to save or cancel

dupe. https://support.mozilla.org/en-US/questions/1313882

Asked by gillianradley 1 week ago

Profile Manager doesn't appear when a profile is already open

I use multiple Firefox profiles. Normally, Profile Manager always appears at launch. But lately, if I launch Firefox while a profile is already open, it just opens a new … (read more)

I use multiple Firefox profiles. Normally, Profile Manager always appears at launch.

But lately, if I launch Firefox while a profile is already open, it just opens a new window in the current profile. The only way I can get Profile Manager is by typing firefox.exe --profilemanager.

For the record, I don't have this option enabled: Use the selected profile without asking at startup.

Asked by MartyJames 1 week ago

  • Solved

Bookmarks: won't reinstall from a back-up and bookmark titles are assigned to the wrong web link.

My new laptop had a new install of Firefox when I received it, running on a Windows 10 OS. When I installed my bookmarks from a previous back-up (my previous laptop had … (read more)

My new laptop had a new install of Firefox when I received it, running on a Windows 10 OS. When I installed my bookmarks from a previous back-up (my previous laptop had died) the new installation assigned wrong web addresses to each and every bookmark title. I've tried everything that I can think of to reload my bookmarks and tried to make sense of the help in your FAQ pages. I've uninstalled and reinstalled Firefox but the same issue occurs. The correct titles for my bookmarks appear in the right place, as I'd assigned in my previous laptop. However all the icons are like an empty, wire world icon and most of them don't activate. The ones that do activate a link take me to an entierly unrelated website. When I look at the individual bookmarks under Bookmarks/show all bookmarks, are all incorrect. Many of my passwords still work but some don't. I cannot bookmark a new page - there is just no response at all. I can't delete bookmarks from my Toolbar or from within the 'show all bookmarks' page. What is going on and how can I recover my bookmarks so that I have a functioning Firefox please? Help! I am wasting time both typing in new searches and in trying to fix this! I have even dismantled my old laptop and plugged in the old C Drive to my new one - the drive and all the old data is there and visible but this install of Firefox running on this machine will not accept even the old bookmark data! All the json files that I have seen have no identifying icon - just a blank rectangle as the icon for the file-type. I've even removed the very few plug-ins that I had and gone back to the original install state for Firefox without any joy! That's about as much fault-finding info this non-techie user can give. Over to you please!

Asked by mike365 1 week ago

Answered by mike365 6 days ago

New Firefox Update

FF is nagging me to no end to upgrade, from 82.0.3 to whatever. I would prefer to just get rid of the nags if that is possible. Short of that, the upgrades are NEVER as … (read more)

FF is nagging me to no end to upgrade, from 82.0.3 to whatever. I would prefer to just get rid of the nags if that is possible.

Short of that, the upgrades are NEVER as advertised and always blow up things that are never covered in the upgrade release notes. I get the impression these upgrades are poorly tested. The last site-specific video AutoPlay problem I had took two months to fix -- no thanks to FF support. But I got it fixed. That involved Engineer Buddys at Intel and the source code.

Here I'll ask the same old question and no doubt get the same canned response -- Are there any unexpected blow-ups I need to know about NOT covered in the release notes ? Of course the answer will be No, because the volunteers are not privy to the thinking and failures of the developers.

Let me be clear about this: When/if I upgrade (because the changes wrought in my modified browser will be blown out and I'll need to co-opt more help with that) is there anything extant that will not work ? Anything at all -- especially with respect to video AutoPlay features ?

Upgrade agony got way too old a long, long time ago with respect to settings I had tweaked and got blown out...

Can anyone help with this ?

Preferred solution: Shutdown the upgrade nags.

Asked by JoeJupa 1 week ago

Last reply by FredMcD 1 week ago

After replacing RAM firefox said "It looks like you haven't used firefox for a while" and asked if I wanted to refresh. Then deleted all of my add ons including passwords

After replacing RAM firefox said "It looks like you haven't used firefox for a while" and asked if I wanted to refresh. Then deleted all of my add ons including passwords… (read more)

After replacing RAM firefox said "It looks like you haven't used firefox for a while" and asked if I wanted to refresh. Then deleted all of my add ons including passwords!

Asked by jumpingspiders 1 week ago

Last reply by cor-el 1 week ago

Camera

Bonjour, J'ai une caméra Foscam et depuis un certain temps lorsque je veux me connecter avec Firefox, je reçois un message comme quoi je dois installer, un Plugin ICPWebC… (read more)

Bonjour, J'ai une caméra Foscam et depuis un certain temps lorsque je veux me connecter avec Firefox, je reçois un message comme quoi je dois installer, un Plugin ICPWebComponent. J'arrive à l'installer mais il n'y a pas d'amélioration et sous extension, plugin il n'y a pas de changement. Pouvez-vous m'aider, merci d'avance et salutations

Asked by Jean-Louis 6 days ago

Last reply by cor-el 6 days ago

bing highjacks firefox

When bing invades, every time you call up firefox you get bing. When you reset. It remains bing under the name firefox. This has happened on two of my computers, but I am… (read more)

When bing invades, every time you call up firefox you get bing. When you reset. It remains bing under the name firefox. This has happened on two of my computers, but I am not sure exactly which running board programme contained bing. Aside from difficult experiments windows, not sure how to correct. Why can there not be a firefox which simply cannot be hacked? A big waste of time reconstituting my firefox. Support is of little help.

Paul

Asked by paul.yule 6 days ago

Last reply by cor-el 6 days ago

  • Solved

Mutiple copys of Firefox installed?

I apparently have multiple copies (2) of Firefox 82.0.3 installed on my computer. ?? How do I remove one without compromising my bookmarks, etc.? I would like to download… (read more)

I apparently have multiple copies (2) of Firefox 82.0.3 installed on my computer. ?? How do I remove one without compromising my bookmarks, etc.? I would like to download v 83.0 but would like to clean up beforehand.

Asked by mrbillmo 6 days ago

Answered by FredMcD 6 days ago

  • Solved

How to remove and reinstal Firefox later on

bonsoir I need to send my PC to the vendor (FNAC) for reparation. I want to clean my confidential files before sending it. Concerning firefox : how to desinstal it from m… (read more)

bonsoir

I need to send my PC to the vendor (FNAC) for reparation. I want to clean my confidential files before sending it. Concerning firefox : how to desinstal it from my PC only, and reinstall it after repair with all the previous parameters and setting already installed ( list of passwords, ...)

said differently, I don't want to cancel it definitly because I use it on another computer and I want to recover it after my PC repair.

If you can help me I will really appreciate

Richard

Asked by auri.mac 6 days ago

Answered by FredMcD 6 days ago

Migrate from damaged OS hard disk to new OS without sync

My laptop died damaging the registry on my WIN 10 installation, the HD and files are intact, bought a new laptop and want to migrate my old firefox installation (unsynced… (read more)

My laptop died damaging the registry on my WIN 10 installation, the HD and files are intact, bought a new laptop and want to migrate my old firefox installation (unsynced) I copied over the folder from the roaming folder as per the old way and opening firefox says I should sync the new version,and it has created a new profile folder, obviously I can't sync. Will renaming the old profile the same as the new one work or do I have to down the route of installing an older version of Firefox to migrate successfully?

Asked by casualbutsmart 6 days ago

Last reply by jscher2000 6 days ago

constant updates every time i boot up Firefox. Why? the last update according to your posting was on 11/10/20

see subject. constant updates request every time i boot up firefox. Either it updated or not. why not disclose if it crashed on update. or is this a constant ruse t… (read more)

see subject. constant updates request every time i boot up firefox. Either it updated or not. why not disclose if it crashed on update. or is this a constant ruse to scan my computer.

Asked by johearn 6 days ago

Last reply by FredMcD 6 days ago