Firefox Support Forum

Ok, so I installed Firefox today, and tried to watch Discovery+, it kept saying it was installing components to play the audio and video and never seemed to actually install them. I finally figured out it's the widevine plugin sitting there with a yellow bar saying it's going to install soon but never does.

I went through nearly an hour of troubleshooting, and nothing has worked. I tried toggling the DRM option on and off, restarting the browser and PC, reinstalling Firefox, restarting my modem, disabling and enabling the plugin itself, going to all the streaming sites I use, attempting to manually install the plugin, etc.

As far as I know, I'm not using an antivirus, I don't have my VPN on, any other extensions or plugins, pihole, or anything else I saw in other support queries. I'm just going crazy trying to fix this since it seems nothing works.

Hello,

An extension just wiped all my freaking saved passwords How can an extension even do that what the f....

https://gyazo.com/bd7f50800006ae2bde71210bc9a6d99b

is there anything I can do to get my passwords back?

I've noticed over time that the History, or Library or whatever Mozilla wants to call the History, does not record all pages that are visited - and now it's getting worse and mixing pages up.

It's just been an annoyance until recently, but it has now caused me and my partner real issues, especially with his work.

Today it happened again but I have the time to actually come and tell someone about it in hopes that it actually gets fixed...

Here is what happened today, as happens all too frequently when I go to use the HISTORY function in Firefox accross multiple devices and installs over the past year or so;

I wanted to find a video I watched on youtube on the morning of the 7th November to show my friend, I know the title of it so I started typing it into the address bar to bring it up in the HISTORY but nothing appeared - here we go again I thought.

I might have thought maybe I misremembered the title if this had not happened multiple times already but I went through the motions anyway.

I know exactly when I watched it, so I opened the HISTORY and - because there is no ability to search for an actual date range for some daft reason - I started scrolling.

I got to the 7th, and there were videos I watched before, and videos I watched after, but not the video I was looking for - but there is a video I watched another day there in it's place.

So I opened youtube, went to my history there, scrolled back to the same videos, and sure enough, the video I am looking for is there and the video that is present in my HISTORY is not.

In the screen clippings attached, You can see that in my Firefox HISTORY and Youtube watch history match except for one thing, the 4 minute long "Contouring 101" video that I was originally looking for is present in my youtube watch history, but not on my Firefox HISTORY.

In it's place is a video titled "Life Changing, Tom Shares the Fight for his Life." - which is a 30 minute video I watched on the 31st of October - according to my youtube history and my memory - but not my Firefox HISTORY.

You can see the gap in my Firefox HISTORY where the "Contouring 101" video should be is just 5 minutes, makes sense it took me 5 mins to watch a 4:17 min video and then choose what to click on next, right?

I used to love the history function on browsers, years and years ago it was so good. Now it seems to just be an unmaintained afterthough with minimal functionality and no thought to accuracy.

is there any way we can go back to a accurate, concise and functional HISTORY? Or do I have to find another browser or third party solution?

Thanks for your time.

Firefox Updates:

Automatically install updates (recommended) = OFF When Firefox is not running = OFF (It's on but greyed out because of the above setting) Check for updates but let you choose to install them = ON

Is it normal that firefox still creates this "telemetry" folder even when auto updates are OFF? C:\ProgramData\Mozilla-1de4eec8-1241-4177-a854-e594e9c1fb38 UpdateLock-CA7422744AE1A41C

C:\ProgramData\Mozilla-1de4eec8-1241-4177-a854-e594e9c1fb38\updates\CA7422744AE1A41C update-config.json {"__DEFAULTS__":{"app.update.auto":true,"app.update.background.enabled":true},"app.update.auto":false}

As suggested i added these two lines to firefox.cfg lockPref("app.update.background.enabled", false); lockPref("app.update.background.scheduling.enabled", false); Seem like firefox doesn't give a ****? How can i once and for all fully disable both these settings? Automatically install updates (recommended) = OFF When Firefox is not running = OFF

By the way, during the installation i DID NOT install the maintenance service, so why exactly is the exe in the directory anyways??

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

My regular profile has deleted all saved history, tabs, bookmarks, etc. This happened before and seems related to having private browings open. and to an update in progress or recent.

Opend a private window. Then noticed regular FF wasn't opened. I opened the usual profile and all saved info is gone. Also, my stuff to be synced is way out of date so can't restore from there (I always had sync up to date). My "backup" can't be opened to restore.

Where do I find yesrterday's info? How do I restore my session, bookmarks, etc?

Last time, I tried to follow directions I found soemwhere but the instruction werent clear at all and had to restore from a disk image.

Why is there stsill the private window deleting regular window?

I want to use the search field for search and the adressbar to enter adresses. Unfortunately it doesn't let me enter adresses, they all get routed to a search provide (google) and I can't acees my router

How can I dsable the search in the adressbar?

Setting browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar (are you kidding me?) to flase does not help

What is going on with the Bookmarks function continuously duplicating? I've used the add-in tool (Love It!), but my bookmarks keep duplicating! What is going on & are you going to fix it? I use Mozilla Firefox exclusively as I don't like or trust Microsoft Edge or Google Chrome. Would REALY like to get this problem corrected!

Hello this is Don. I am using Win10 with Firefox 120.0 64 Bit as my default browser I am having a problem with logging in to The Sony Community Forum where I help Sony users. I enter my email as my Sign in ID then press enter to get to the password screen and it goes to the spinning grey circle on a white screen. My Memory and CPU gets really high and my browser locks up and I have to go to task manager and End Task for all Firefox processes to unlock it. I have no problem getting in to the website with MS Edge but I hate using it but I have to in order to sign in to Sony Community Forum and help users. I have have done a full system scan for malware with Norton, MSERT, Malwarebytes and Windows Defender. I have done a REFRESH of Firefox and I have even uninstalled and re-installed Firefox and nothing helps. I have it set to auto clear everything under History including Cache and Cookies. There is something about this Forum that for the past week will not let me in. I have emailed my Sony Advocacy leader and he is having the Web Site Team looking into it. This is the only website I cannot log in to. I have used Firefox for years and do not want to have to go to something else.

Respectfully, Don

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

Is there a Firefox setting that automatically clears cookies? When I turned my computer on, it had been cleared of cookies since the last time I had it on a few hours ago, but I didn't do it. No one else here to use the computer but me. I don't want cookies cleared automatically. How do I change it back to manual? I use Firefox Browser 120.0

thank you

I am using the latest version of Firefox on Linux Mint. I've had some flash on opening issues that I've been unable to permanently prevent. Suddenly my adblock software is not working. I tried uninstalling, reinstalling, different adblocks-no improvement. No extension software is showing on my toolbar and selecting the extensions software just brings up a suggested extensions.

Starting on 12/1/23 Firefox browser on Windows PC is Not Responding while loading up bookmarks toolbar. Switching to "Never Show" is only way to load the browser. Trying to open or manage bookmarks freezes up the FF browser again.

I have been using Firefox for ages and never had a problem - love it - but now I see the remark: Firefox has ended support for Windows 8 and Vista on my screen at the right top corner. It also will no longer update my computer.

I do have and use Windows 10 - so I don't see what is the problem? I tried to refresh and that didn't work either.

Please help because I like to stay with Firefox but I do need to update and keep my computer secure.

I am not very computer savy so please tell me what to do in simple word.

Thank you for your help Christine