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I'm trying to sync my account but I need a code and I can't access my e-mail

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account … (read more)

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account if I can't access my e-mail? It's there any way to contact Firefox support to recover my account by other ways?

Asked by mellamoyeison 5 months ago

Last reply by Tommy 5 months ago

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 1 month ago

Last reply by Pouryanno 1 month ago

Restoring firefox settings and profile from windows 8.1 to windows 10

Hi I have been using firefox and thunderbird on WINDOWS 8.1 for many years now. I have easily restored firefox and thunderbird profiles(bookmarks,passwords,themes,addons … (read more)

Hi I have been using firefox and thunderbird on WINDOWS 8.1 for many years now. I have easily restored firefox and thunderbird profiles(bookmarks,passwords,themes,addons etc.) after periodic formats and reinstallations. But now I am planning to move to fresh install of WINDOWS 10. Will simple copying and pasting of profile folder work or should I use Sync? or any other option? I haven't used Sync till now,so a bit hesitant.

Asked by rexie1 1 week ago

Does Syncing mitigate the risk of having a corrupt database file?

Hello as most FF users, I've run into the issue of having a corrupt places or cookies database file several times in the last 15 years of usage. I would like to know if S… (read more)

Hello

as most FF users, I've run into the issue of having a corrupt places or cookies database file several times in the last 15 years of usage.

I would like to know if Syncing can mitigate the risk of having a corrupt database file ever again? In other words, do FF servers recognize a corrupt file if received from my device? And would it help replacing it with the last intact file received?

Asked by berroz 6 days ago

Last reply by cor-el 5 days ago

Primary email address changed, sync doesn't work

I created my Firefox account with an old email address that is no longer accessible and will never be accessible again. I added a secondary email address long ago and mad… (read more)

I created my Firefox account with an old email address that is no longer accessible and will never be accessible again. I added a secondary email address long ago and made it primary. My account is logged in on my phone and my old laptop, both need repair, laptop data is probably gone. I logged in on my new laptop and a tablet, but had to change the password. Now Firefox does not know my logins and passwords, history, settings and preferences, bookmarks. It seems as if I have created a new account. How can I regain access to my old data?

Asked by Sary AWAD 6 days ago

Last reply by Sary AWAD 5 days ago

Sign into sync needing double verification sign in

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign… (read more)

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign in I have to get a code sent to another e-mail address that is not on my lap top to put the code in on my lap top so I can continue to sign into Firefox. Why is this happening? This is beginning to be too much trouble to get on. Why is this necessary since having my new macbook laptop? I dont always have my Ipad or Iphone near me when I sign on to Firefox. This is also on my IOS devices. I have several e-mail and use Icloud email system just for that on lap top. Have gmail app seperate on desk top and aol on IOS devices or sign in from webmail.

Asked by Barbara Hoffmann 4 days ago

Last reply by cor-el 4 days ago

  • Solved

Firefox sync not working at all (Mac)

Firefox sync has not been working for me for some time, and I'd like to get it operational again. I'm trying to sync between a Mac Pro (FF 81.0.2), a MacBook Pro (FF 81.… (read more)

Firefox sync has not been working for me for some time, and I'd like to get it operational again. I'm trying to sync between a Mac Pro (FF 81.0.2), a MacBook Pro (FF 81.0.2) and an iPhone 6 (FF Daylight 29.0). Nothing whatsover syncs.

So far, I've updated all browsers, and re-paired the iPhone with the QR code. I've also logged out of my FF accounts at the same time on all devices, and back in again. (That's what's recommended at https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips#w_i-set-up-firefox-sync-but-nothing-is-syncing, though that links to a page that is said to be out of date).

I can't see any obvious errors in the computer names, or anything else.

Any suggestion for further investigation, please?

Asked by MichaelMaggs 3 days ago

Answered by MichaelMaggs 3 days ago

Passwords not syncing

I don't know why I can't find any help articles on this, I can't possibly be the only one. My firefox account is not syncing between my devices. I am logged in to my fire… (read more)

I don't know why I can't find any help articles on this, I can't possibly be the only one. My firefox account is not syncing between my devices. I am logged in to my firefox account on all of my devices. I only have one account. I can save a password on one, but it does not save on my account and I am not able to retrieve it between devices. What is the point of syncing if I can't access my passwords on other accounts? And yes, I have sync turned on. Also, why does it not auto fill across devices when the password is saved?? It seems like a useless feature.

Asked by jbunds 3 days ago

Problems with syncing across devices

Since updating to Android version 81.1.4 (which I don't particularly like as the whole fabric of the app renders it more difficult to use) I have had problems syncing acr… (read more)

Since updating to Android version 81.1.4 (which I don't particularly like as the whole fabric of the app renders it more difficult to use) I have had problems syncing across my Windows 10 desktop, my Apple MacBook Pro (OS X 10.15.7) and Android phone. It is as if the last update to both Android and the Windows version of Firefox have destroyed the syncing process that previously existed. Trying to follow the prescribed process for syncing has also proven difficult to the point of frustration. I seek a clear set of the steps involved with explanations of the steps that appear to me to have been omitted by the Firefox cognoscenti so that I can achieve the synchronisation of passwords and bookmarks across platforms. To help understand where I am at in the process and what is going wrong, I have tried to sync devices and add devices by opening Firefox on my Windows desktop and logging into my account. From there I select Account settings-Sync settings-Connect another device. This opens a new tab (Connect another device that has a dialogue box with a 'Show code' button. Clicking on the button produces another dialogue box with a Q-Code displayed that is supposed to 'scan in the code from within Sync settings'. From there on I am lost. I cannot discern any Q-code viewer within the sync settings on my Android device and using my camera results in nothing but an image of the code. Can someone please help with a clear explanation of what I need to do to synchronise Firefox across my platforms and restore my faith in the browser that has served me well for about the past two decades? I have neither the time nor inclination to trawl through all the KB articles that appear somewhat related but prove simply to add to my frustration with the product.

Asked by jackgeorge15 3 days ago

Lost Account

WHAT HAPPENED: 1. I signed out of Mozilla on the owners laptop and entered my own account information 2. As I signed out of my account, I checked the box "delete data fro… (read more)

WHAT HAPPENED: 1. I signed out of Mozilla on the owners laptop and entered my own account information 2. As I signed out of my account, I checked the box "delete data from this device", so that my data would not be saved. 3. The owner entered their account email but Mozilla did not find it so the user created a new account using the same email address as prior.

THE PROBLEM: all data is missing including bookmarks, passwords, etc. It appears Mozilla sees the account as new. Even when the user logs into a site they frequent regularly, the site does not recognize the user and requires login and password and verification of the user. Seemingly like the device is registering as new to the site.

STEPS TAKEN TO RESOLVE - UNSUCCESSFUL 1. I used the restore bookmarks option to restore to a previous copy

    A. according to the user, the restored bookmarks are not current

2. I verified that there is only one profile for the user 3. I verified that the profile has data in the local drive and the profile default is set to read the profile on the local drive

NEED HELP: 1. Restore the account completely so that all sites recognize the device and all bookmarks are restored

Thank you for your time and help to resolve this situation! Dawn

Asked by judy440 3 days ago

Cannot add new devices for syncing

Yesterday I posted a query on this topic trying to find out how I can get my Android firefox app to scan QR codes to allow me to add other devices to my existing account.… (read more)

Yesterday I posted a query on this topic trying to find out how I can get my Android firefox app to scan QR codes to allow me to add other devices to my existing account. Although I haven't had a reply, I managed to find out how to perform the scanning operation from within the Firefox for Android app (V81.1.4). I set up all the permissions for the app in Settings and thought I was on my way to achieving the result when I found the 'Scan' symbol just above the search bar and tapped that. The QR scanner duly opened and scanned the code and I 'Allowed' the app to open the link. The page that opened announced: 'Pair using an app' and below it asked: 'Did you use the sustem camera? You must pair from within a Firefox app.' I repeated the exercise several times but got the same result. I do not understand why this is happening and why I cannot sync across my devices any more. It seemed to work fine without much intervention from me in the past, but since the recent upgrades the app is equally dysfunctional across all my devices. I sincerely hope that someone out there is able to set me straight.

Asked by jackgeorge15 2 days ago

Transferring tabs to Firefox on a new PC

I am replacing an old laptop and want to transfer all my Firefox settings to the new one. I have gone into the Sync setting on both and checked all Sync options - includi… (read more)

I am replacing an old laptop and want to transfer all my Firefox settings to the new one. I have gone into the Sync setting on both and checked all Sync options - including Open Tabs. However, when I select Sync Now on the new PC, my open tabs from the old PC are not set up. I noticed that there is a Synced Tab sidebar which invites me to Connect Another Device - but selecting that option just leads to an invitation to login on an IOS or Android device. But, I don't want the tabs from there - I want it from my old PC. I realaise I could simply recreate the tabs - but with a hundred or so active, this would be a very tedious exercise. What can I do please?

Asked by dc696969 2 days ago

Last reply by cor-el 2 days ago

Recovery of bookmarks from mobile browser after desktop formatting

I managed to explode my computer this weekend and I lost, among other things, my bookmarks in Firefox. They can't be recovered from windows.old as Windows somehow decided… (read more)

I managed to explode my computer this weekend and I lost, among other things, my bookmarks in Firefox. They can't be recovered from windows.old as Windows somehow decided to replace the old windows.old by a new one with nothing useful in it.

I still have all my bookmarks in my account, though, which I know from looking at my Android phone. Now, I'm just scared that if I sync, they will get deleted from my phone instead of synced back to my computer. I could not find any specific answer to this; can someone help me? Do I have anything to do to make sure it goes the right way?

Thanks!

Asked by jpcoteangers 2 days ago

I need help restoring my account

Today my Windows 10 had a blue screen of death nothing but constant "oH wE wIlL hElP yOu" screens and nothing helping my issues (as always with windows) but anyways let g… (read more)

Today my Windows 10 had a blue screen of death nothing but constant "oH wE wIlL hElP yOu" screens and nothing helping my issues (as always with windows) but anyways let get to the point is there anyone in firefox that can help me get access to my firefox sync i have the password for it because i logged it but i made the worst mistake not grabbing the password to the email of the firefox account too.... which is in firefox sync it has sent a verification to an email i just cant access because i doubled bladed myself so badly and thats not the worst part because my firefox sync has all of my steam and school work related site passwords i really cant lose it all

if there is someone in firefox i can literally verify my locations and passwords and accounts literally anything to show its mine

i even paid for the mozzila vpn before i can show the card used to pay for it too

cant get in but at least no one else can

Asked by ooooooimtelling 2 days ago