Showing questions tagged: Show all questions

Crashes

I don't want to be asking this question in what is completely incorrectly termed a "community". Other users don't know anything. Firefox should have actual support. But I… (read more)

I don't want to be asking this question in what is completely incorrectly termed a "community". Other users don't know anything. Firefox should have actual support. But I have no choice.

I am absolutely sick of this. Firefox crashes at least once every 24 hours. No reason no message it just freezes.

This is on top of the fact that every time an update is available Firefix stops working properly to force you to install the update.

Asked by esseeeayeenn 3 days ago

Last reply by zeroknight 48 minutes ago

Update Firefox browser

I need to update Mozilla Firefox ( (I currently have version 67.0 (32 Bit) installed. Mozilla Firefox for Ubuntu canonical 1.0). It was initially uploaded (a few years a… (read more)

I need to update Mozilla Firefox ( (I currently have version 67.0 (32 Bit) installed. Mozilla Firefox for Ubuntu canonical 1.0). It was initially uploaded (a few years ago), via Package Manager. Because for a while, I no longer receive support, that way I neither receive updates. So, I can't update again Mozilla Firefox via Package Manager. Please let me know how can I proceed to achieve this update. Thank you!

Asked by irefam 2 hours ago

Last reply by zeroknight 1 hour ago

Low sound volume for Youtube videos

I continue to have low volume issues when trying to watch youtube videos. Other videos are fine. Firefox is up to date, Windows 10. I've tried a couple of sound add on… (read more)

I continue to have low volume issues when trying to watch youtube videos. Other videos are fine. Firefox is up to date, Windows 10. I've tried a couple of sound add ons for Firefox, and nothing seems to fix this issue.

Asked by kflorup 2 hours ago

Last reply by zeroknight 1 hour ago

Firefox routinely freezes and I need to restart my computer

For the last 1 year, Firefox has been reliably crashing on my machine (M1, macOS Monterey, Version 12.0.1) after a undefined period of use from the time I start up my co… (read more)

For the last 1 year, Firefox has been reliably crashing on my machine (M1, macOS Monterey, Version 12.0.1) after a undefined period of use from the time I start up my computer. Sometimes is an hour, sometimes 30 minutes, sometimes it can last the whole day. Once it happens, it will first lose internet connection, none of the sites would load, then the only thing I can try to do is to quit it. But Force quitting or pkill -f Firefox on terminal does not entirely quit it even though the window is closed, some process is still running that prevents it from really quitting. In about 50% of the time, this crash will then spread to my entire computer, and I have to press and hold the power button to restart. This cycle will repeat a few times a day. Its completely debilitating. I have tried uninstalling (including removing all library files), reinstalling newest version, upgrading my OS etc. Problem will go away for a few days and then will slowly creep back. Happy to provide any info that you need for diagnosis.

Thank you! L

Asked by Lena Wilson 1 day ago

Last reply by zeroknight 4 hours ago

Firefox not closing properly

I read where others were having the same problem, getting crash reports after trying to close down firefox and takes super long wait to be able to browse when starting ag… (read more)

I read where others were having the same problem, getting crash reports after trying to close down firefox and takes super long wait to be able to browse when starting again. But I never did read a fix. Can anyone help?

Asked by Rod McAfee 1 day ago

Last reply by zeroknight 5 hours ago

Spotify Web Player -- 2 second delay after skipping audio, doesn't happen on Chrome

On spotify web player in firefox there is a delay after skipping 15 seconds forward or backward in audio. Only on bluetooth speakers. But doesn't happen on Chrome. Anyone… (read more)

On spotify web player in firefox there is a delay after skipping 15 seconds forward or backward in audio. Only on bluetooth speakers. But doesn't happen on Chrome. Anyone got a fix or can help?

Asked by Austin 2 months ago

Last reply by zeroknight 5 hours ago

Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (read more)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Asked by Apollyon48 3 days ago

Last reply by zeroknight 10 hours ago

FirefoxCP Isolated Web Content is chewing up all the memory on my new iMac

Do you (as a Mac user) experience the same or similar: 44 instances of FirefoxCP Isolated Web Content ranging from 60MB-918MB each, with 18 of them above 200MB and 5 of … (read more)

Do you (as a Mac user) experience the same or similar:

44 instances of FirefoxCP Isolated Web Content ranging from 60MB-918MB each, with 18 of them above 200MB and 5 of them above 400MB. I have 15 tabs open and in practical terms almost nothing else open on the computer (a brand new M3 silicon iMac). It has 8 GB of memory. I had similar experiences in the past, but never as bad as now. I do not know everybody else can live with this.

Is this how Firefox is designed to operate or is this a bug?

Thanks.

Asked by Sue 16 hours ago

Last reply by zeroknight 10 hours ago

This network is blocked due to unaddressed abuse complaints about malicious behavior.

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page This network is blocked due to unaddressed abus… (read more)

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page

This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.

IP address: my ip adress Time: 2023-11-23T08:27:55Z URL: https://www.google.com/

and a CAPTHA, when I solve the CAPTHA I can use google like normal but when I restard my pc or open a new (private) window I have to do it again and its really anoying to do it every time, can someone help? thanks in advance

Asked by thdegroote18 3 months ago

Last reply by jscher2000 - Support Volunteer 19 hours ago

Secure Connection Failed

Secure Connection Failed An error occurred during a connection to sharif.com.bd. The page you are trying to view cannot be shown because the authenticity of the rece… (read more)

Secure Connection Failed

An error occurred during a connection to sharif.com.bd.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Sharif Rafiqul Islam 1 day ago

Last reply by Paul 22 hours ago

Email access problem

Just within the past few days, Firefox no longer allows me desktop computer access to my email account with wowway.com. However, both Chrome and Edge do. WOW's customer s… (read more)

Just within the past few days, Firefox no longer allows me desktop computer access to my email account with wowway.com. However, both Chrome and Edge do. WOW's customer support person said that Firefox is causing the problem. I really like Firefox and hope that this issue can be resolved. Thank you. Clare Abt

Asked by cabt 1 day ago

Last reply by cor-el 23 hours ago

Pages taking ages to load

Hi all, I feel like this is a problem that must have been experienced and solved a thousand times... however I've tried all the suggested fixes I can find and the proble… (read more)

Hi all,

I feel like this is a problem that must have been experienced and solved a thousand times... however I've tried all the suggested fixes I can find and the problem still persists.

When I load Firefox the pages take ages to load. It doesn't matter what the page is, it takes ages, except that about: pages load fine, no problem. When I say pages take ages to load, I mean that everything about the page takes ages, not only the next, not on the images and other content etc, everything. This only started happening today and I only created a new profile a month or so ago. I don't have many tabs open (maybe 20) of which 9 are pinned. I do have lots of extensions installed.

I've tried troubleshooting/safe mode, that makes no difference.

Private browsing and loading another profile are fine, they don't have this problem.

I've cleared all cache and data, cookies, etc, including startup cache.

I've deleted the content-prefs file, and removed places files.

I've tried disabling and enabling hardware acceleration.

I've tried disabling TRR.

Probably some other things too, but so far nothing has worked.

Suggestions please! :)

Asked by madbilly 1 month ago

Last reply by cor-el 1 day ago

Washington Post Not Loading Properly

My up-to-date Firefox running in Windows 10 stopped loading Washington Post 2 days ago. Cleared cookies & cache w/o luck. The page partially loads but doesn't show ph… (read more)

My up-to-date Firefox running in Windows 10 stopped loading Washington Post 2 days ago. Cleared cookies & cache w/o luck. The page partially loads but doesn't show photos and only loads first few articles. NYT and other similar sites run fine. Suggestions?

Asked by bcs7109 1 day ago

Last reply by jonzn4SUSE 1 day ago

connect to site

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site. We can’t connect to the server at cciawards.za.. If you ente… (read more)

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site.

We can’t connect to the server at cciawards.za..

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by iwor112 2 days ago

Last reply by jonzn4SUSE 2 days ago

QR code not working (2nd email)

I have written about my problem in the first email Below is a qr code to leave a reviev. I can open it on all browsers except firefox :( fire fox says its error 404 … (read more)

I have written about my problem in the first email Below is a qr code to leave a reviev. I can open it on all browsers except firefox :( fire fox says its error 404 This code was generated by fire foxes plugin (extencion) called "Offline QR Code Generator" Link i want to open (The QR was generated based on it): https://g.page/r/Cdx1mh9hi3HdEBE/review

Asked by Bartosz Staniszewski 2 days ago

Last reply by TyDraniu 2 days ago

Firefox is blocked (so slow than it seems blocked)

Hello, I have a problem with Firefox on (only) the vive.com site. It shows a fast (same as Chrome/Opera) loading, but only on firefox it stays @ 99% a very long time, whe… (read more)

Hello, I have a problem with Firefox on (only) the vive.com site. It shows a fast (same as Chrome/Opera) loading, but only on firefox it stays @ 99% a very long time, whereas on other browsers, in the instant, you can see the content of the page. You can test for example on that page: https://developer.vive.com/resources/vive-sense/

I work in a society where I need to have a brower with proxy support & security (firefox is the best to me) but that can work without waiting minutes to access a page, whereas it has been downloaded fast.

Opera is fast on vive.com, but that shit doesn't have proxy support, so I need configure firewall, put a gateway, and I really hate, it's a pure security fail (never put a gateway on windows, microsoft takes the control of your windows and scan your datas). We don't wish that in our society.

So I'm there to report you that, I think there is a problem and I really don't understand what can do firefox to make the user wait so much time, and it's not related to the processor, it's the same on my crappy laptop or on a brand new powerful 3D station. With opera, it's really in a second, and with firefox, it's a minute. Really weird.

Asked by Erlend Levin 3 days ago

Last reply by cor-el 2 days ago

The Firefox browser screen freezes when attempting to copy via right-click in PowerPoint web.

--> While using Right-click copy to copy a content in OWA PowerPoint is freezing the entire web screen. --> We are seeing this issue with Linux, MAC and Windows as … (read more)

--> While using Right-click copy to copy a content in OWA PowerPoint is freezing the entire web screen. --> We are seeing this issue with Linux, MAC and Windows as well with the Firefox version of 122.0 and 123.0 updates. --> As a workaround we were able to copy the contents using the keyboard shortcut but would like to get the support for the issue with right-click copy. --> This issue has been observed across our ARM environment.

Please let us know if there is any fix for this issue.

Asked by kaviya.nandagopal 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Firefox crashes

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI… (read more)

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

Asked by aftab98856 2 months ago

Last reply by cor-el 2 days ago

Firefox crashing constantly in QuickBooks online

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in th… (read more)

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in that it has fields in QBO that will not work, I have switched to Firefox because it handles the 'black' look and the columns within the ledgers are more stable, however Firefox is constantly crashing it can recover most times to where I was, but it is most infuriating. Question is, is this a known problem and can it be fixed by changing the settings? Geoff Woodford

Asked by Geoffrey 3 days ago

Last reply by TyDraniu 3 days ago