Nord VPN not recognizing Firefox version 130.

Nord VPN not recognizing that Firefox is on version 130. It keeps thinking that I am on version 128. I have Nord techs telling me what to do with their app but nothing I … (read more)

Nord VPN not recognizing that Firefox is on version 130. It keeps thinking that I am on version 128. I have Nord techs telling me what to do with their app but nothing I have done, even a complete new install of Nord, is fix ing the problem. They have suggested I get in touch with Firefox so here I am. OS Win10 home. It is also happening on my lap top with Win 11

Please send a reply to [edited from public] I tried to tick the box to get an email but it is not or appears to not be working.

Asked by Brian 12 hours ago

Last reply by James 2 hours ago

DISABLE DUMB GOOGLE AUTOMATIC WEBSITE TRANSLATION

Yes I typed about:config and set everything containing "translate" to false. Yes I changed browser settings, yes I deleted translation dictionaries AND THIS PIECE OF TURD… (read more)

Yes I typed about:config and set everything containing "translate" to false. Yes I changed browser settings, yes I deleted translation dictionaries AND THIS PIECE OF TURD STILL SCREWS WITH ME

Am I the only one here? What will it forking take to disable that crap?! Disabling the moron of coder who made it?? HELP ME GOD

Asked by Андрей 8 hours ago

Last reply by cor-el 2 hours ago

Cookie acceptance window displays for 1 second then disappears.

Hi, I have a couple of websites now where the Cookie acceptance window/pop up, displays for 1 second then disappears. This effectively leaves the page slightly dimmed … (read more)

Hi,

I have a couple of websites now where the Cookie acceptance window/pop up, displays for 1 second then disappears. This effectively leaves the page slightly dimmed and locked. I've tried the URLs in Chrome and the Cookie window display correctly and allows for user selection.

I have tried to add an exception for the URL for pop-ups, and then disabling pop-up blocking completely, but I still have the problem.

Thanks, Nick.

Asked by nickat1 20 hours ago

Last reply by cor-el 2 hours ago

amazon spain log in

Firefox browser desktop - I've cleared my cache, cookies and history and turned it on and off, signed in and out also. I can log in to my amazon spain account using edge… (read more)

Firefox browser desktop - I've cleared my cache, cookies and history and turned it on and off, signed in and out also. I can log in to my amazon spain account using edge or google. I always use firefox, but now amazon spain won't let me. Is this a problem anywhere else and what else could I be doing wrong? Thanks

Asked by Dragontail 15 hours ago

Last reply by cor-el 2 hours ago

I can't change my location which states I am in Phoenix, Az. I am in Tucson, Az. How can I change this?

Netzero says I am located in Phoenix, Az. I am in Tucson, Arizona. It won't let me change it. I have tried numerous times but to no avail. What is the solution to this? I… (read more)

Netzero says I am located in Phoenix, Az. I am in Tucson, Arizona. It won't let me change it. I have tried numerous times but to no avail. What is the solution to this? I am going crazy trying to rectify this on my own.

Asked by wbor1951 3 weeks ago

Last reply by WizardofCOR 2 hours ago

Hover on tab does not show tab description after Firefox has been up for a while

What information that I can supply would be useful to help resolve the problem? I have seen the problem on both my old (ancient) Windows 10 desktop and new Windows 11 de… (read more)

What information that I can supply would be useful to help resolve the problem? I have seen the problem on both my old (ancient) Windows 10 desktop and new Windows 11 desktop. I have seen it on my Windows 11 desktop on version 129.0.2 and 130.0. I saw it first on the Windows 11 desktop as I am spending my time setting it up. But recently saw it on the Windows 10 desktop on 129.0.2. When I hover on a tab it highlights the tab (background lightens); but NO description or preview appears.

It works on both PCs when I first start Firefox.

Asked by Michel 1 week ago

Last reply by cor-el 3 hours ago

clearing history

When I clear History and cache, either using the menu or quitting the browser (which has the preference set to clear upon closing), then go back to the same Web site I wa… (read more)

When I clear History and cache, either using the menu or quitting the browser (which has the preference set to clear upon closing), then go back to the same Web site I was on, it uses an old version of the page not one that I revised and uploaded on the server. How do I force it to go look in the server anew, or stop using files that I thought I could clear.

I am using Firefox 115.150 esr or MAC 10.15.7.  Thank you.

Dean

Asked by Dean Tolan 18 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Windows keep shifting positions by themselves

I have six windows that I use the most. Sometimes I open more windows, but before quitting Firefox, I close windows that are outside of the first six. But if I don’t clos… (read more)

I have six windows that I use the most. Sometimes I open more windows, but before quitting Firefox, I close windows that are outside of the first six. But if I don’t close the additional windows, the next time I open Firefox, they are all the same position as they were when I closed Firefox.

And that is good.

The problem is, with the taskbar locked, while using Firefox and using Windows the way it’s intended- opening, closing and switching different windows as I need them, the six windows in Firefox switch positions. The windows shift positions so that 6 is 5 and 5 is 6 and 3 is 2 and 1 is 3 and so on. It’s all random.

So why do the windows shift positions?

It is a hassle to have to keep lining them up again and again throughout the day, so that they are always in the right place so that I don’t have to click each taskbar item to find out which window it is. If they remain in the correct order, I have no trouble or wasted time looking for the window I need to use.

The shifting Firefox windows at random is the problem. That is what this inquiry is about.

Here is a temporary fix without having to set them all up from scratch. It takes a few manipulations, but still better than remembering all the tabs in each window then opening each window and tab one at a time in the order I prefer them to be in. I use an addon called Tab Session Manager. This is not an advertisement for the addon. It is necessary to mention it in case others have the same “switching” windows problems. The addon allows you to save each window, then open each of the saved windows in the proper order.

The things I’m trying to get an answer to, are the following questions:

1. Why do the Firefox windows switch positions? 2. And how do I stop it from happening again?

Any help or direction will be appreciated. Thanks.

Asked by vinnytprice 17 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Google Cherokee/English Firefox add-on can't find

Google says they have a Cherokee/English Mozilla Firefox Translator add-on. I grew up on the Cherokee Nation 60 years ago and sometimes I forget a word. Where can I find … (read more)

Google says they have a Cherokee/English Mozilla Firefox Translator add-on. I grew up on the Cherokee Nation 60 years ago and sometimes I forget a word. Where can I find this add-on for Firefox? The one answer I got from a volunteer was to visit the "Firefox store. I could not find the store either.

Asked by aniawa 5 days ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

My cookies and cache will not clear

Hello, I submitted my initial request August 17, 2024. You responded you were working on the problem. Today, September 13, 2024, the problem remains. My history cont… (read more)

Hello,

I submitted my initial request August 17, 2024. 

You responded you were working on the problem. Today, September 13, 2024, the problem remains. My history continues to pile up, and my cookies and cache will not clear.

This is the second time I am clearly stating my request. Please read below.

Thank You, A.B. Brown


Your Mozilla Support request has been updated Yahoo/untitledt9

Mozilla Support From:product-help@firefox.com To:tastethemango Mon, Aug 19 at 8:39 AM


Mozilla

    1. - Please type your reply above this line -##


Manu Andino (Mozilla Support)

Aug 19, 2024, 07:39 CST Hi there,

Thanks for your email.

You've reached the Mozilla Support team where we primarily assist with restoring access to Mozilla accounts and subscription services such as Mozilla VPN. If you were trying to ask a question about another product such as the Firefox web browser, you need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/desktop/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience!

Mozilla Support Team


tastethemango

Aug 17, 2024, 01:00 CST

Hello,

On Wednesday, July 17, 2024, and years prior to this date; in fact since I first got my laptop, I was able to clear my cookies and cache. I would go to my menu, select History and select Clear Recent History. The box to clear my cookies and cache would show, and I would click on Clear. When I would go back to the menu, and select History, it would show Empty.

On Thursday, July 18, 2024, and since, I have not been able to clear my cookies and cache. All the days of entries since July 18. 2024 are piling up.

I certainly do not know what changed. I would appreciate your listing step by step what I need to do to get my cookies and cache to work/clear.

Or, if you can just fix the problem, please. My laptop is Windows 10, and I use Firefox. Thank you.

Regards, A.B. Brown


On Saturday, August 17, 2024 at 01:37:39 AM CDT, Mozilla Support <product-help@firefox.com> wrote:

Asked by tastethemango 6 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Addblock Plus needs to be updated because YouTube figured out how to detect it

YouTube keeps putting up the add block detection when I try to play a video. Apparently they can detect Add block Plus. Kubuntu 24.04 Firefox version 130.0 [64-bit] Mozil… (read more)

YouTube keeps putting up the add block detection when I try to play a video. Apparently they can detect Add block Plus. Kubuntu 24.04 Firefox version 130.0 [64-bit] Mozilla Firefox Snap for Ubuntu Canonical-002-10. Add block Plus version sorry I can't find that information.

Asked by Steve7233 5 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Denied access when trying to access Comcast email

Today I keep on getting messages like this when trying to sign into my Comcast email. I've never had this issue before signing in: You don't have permission to access "… (read more)

Today I keep on getting messages like this when trying to sign into my Comcast email. I've never had this issue before signing in:

You don't have permission to access "http://login.xfinity.com/login" on this server.

Reference #18.d1b03b17.1726113962.42f055dc

https://errors.edgesuite.net/18.d1b03b17.1726113962.42f055dc

Asked by alan52dp 2 days ago

Last reply by Tim Castagna 11 hours ago

Addons

Another user suggested ‘https://addons.mozilla.org/en-US/firefox/addon/firefox-translations/ is a good start but i am looking for English>Cherokee>English’ for ‘Fir… (read more)

Another user suggested ‘https://addons.mozilla.org/en-US/firefox/addon/firefox-translations/ is a good start but i am looking for English>Cherokee>English’ for ‘Firefox’, which it does not currently have. The he closed this question as solved. I need this question to remain open until resolved. I was born and raised on the Cherokee Nation near Tahlequah, the capital. I am a native speaker. I would like a means to communicate with my elders who speak English poorly (believe it or not). I want to stop writing letters. Right now, I am using a virtual keyboard but it is cumbersome.

Asked by aniawa 11 hours ago

Last reply by James 10 hours ago

eror in conecction

hi why did i see this text? Secure Connection Failed An error occurred during a connection to www.tradingview.com. The OCSP response is not yet valid (contains a date in… (read more)

hi why did i see this text? Secure Connection Failed

An error occurred during a connection to www.tradingview.com. The OCSP response is not yet valid (contains a date in the future).

Error code: SEC_ERROR_OCSP_FUTURE_RESPONSE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by ramin lo 1 day ago

Last reply by Paul 11 hours ago

Firefox Continually Crashing . . .

Machine: Dell Inspiron 15 5567 CPU: Intel i5-7xxx Op Sys: Ubuntu 24.04.1 Firefox version: Flathub 130.0 For the past 2 weeks Firefox has been repeatedly crashing soon af… (read more)

Machine: Dell Inspiron 15 5567 CPU: Intel i5-7xxx Op Sys: Ubuntu 24.04.1 Firefox version: Flathub 130.0

For the past 2 weeks Firefox has been repeatedly crashing soon after going on to certain sites or trying to apply my 2FA authenticator add-on.

Suddenly there's a screen shudder and a new window opens, inviting me to submit a crash report. See attached image.

I do not believe that this is down to Ubuntu 24.04 upgrade done at end of August.

But it's enough for me to largely go over to Chromium and Firefox Dev Ed.

If Mozilla don't act on this crashing I can see its market being lost fairly fast.

Asked by tamjk 18 hours ago

Last reply by Paul 11 hours ago

Why am I signed into youtube automatically?

I went to check one of my gmail messages and when I opened youtube in another tab It had me signed into youtube with the email I was checking!! what the F**K is this? I … (read more)

I went to check one of my gmail messages and when I opened youtube in another tab It had me signed into youtube with the email I was checking!! what the F**K is this? I didn't want it to sign in with that, it's not only frustrating but I could see for people on public computers having major privacy issues with this. How can I NOT have it sign into youtube automatically when I used gmail? Those are two different things for me with different purposes. It's super frustrating and a breech of privacy, very upsetting.

Asked by me this guy 12 hours ago

Last reply by jscher2000 - Support Volunteer 12 hours ago