Steps Completed -Reboot machine -Update MacOS -Update Firefox -Clean reinstall Firefox -Attempt boot in safe mode (immediate crash or no option) -Update all drivers I ha…
Steps Completed -Reboot machine -Update MacOS -Update Firefox -Clean reinstall Firefox -Attempt boot in safe mode (immediate crash or no option) -Update all drivers
I have not been able to boot Firefox for several weeks now, I've tried my best to fix it but have yet to succeed. I do have several add-ons, but can't modify or delete/disable because Firefox crashes on startup. Any help/ideas would be greatly appreciated. My crash reports cite EXC_BAD_ACCESS / EXC_I386_GPFLT . I haven't been able to find an explanation of those errors.
Crash report IDs
I made a fresh install of Firefox 68.0.2 on my ASUS K55VD Notebook, but it crashes without error messages even in safe mode from the first run. I have an identical machin…
I made a fresh install of Firefox 68.0.2 on my ASUS K55VD Notebook, but it crashes without error messages even in safe mode from the first run. I have an identical machine with identical version of Win 10 in which the same version of Firefox runs perfectly. I cannot figure what is the difference between the two notebooks. Graphic cards and driver versions are also the same, as far as I can check. Here follows content of the "report.wer" file I found in "C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_bb3e6960f0b5268223c1435cf363fbc6e3728b_f5caf6bd_7b14895d-b5c5-4b7b-b130-2893955908a4", which is the only readable crash report I could find in my hard drive containing the string "firefox".
Hope someone can help me...
Version=1 EventType=APPCRASH EventTime=132105211174298191 ReportType=2 Consent=1 UploadTime=132105211175427474 ReportStatus=268435456 ReportIdentifier=7b14895d-b5c5-4b7b-b130-2893955908a4 IntegratorReportIdentifier=38c11983-5afa-4550-ba0d-99a6ac9d4ac1 Wow64Host=34404 NsAppName=firefox.exe OriginalFilename=firefox.exe AppSessionGuid=000002d0-0001-0007-2a88-ce58fd54d501 TargetAppId=W:0006f7a39a0a2601f42e890082ff2ee89f7700000000!0000457e7ef5e92ec16de9ee1303b2894e11758b1c2e!firefox.exe TargetAppVer=2019//08//13:16:31:09!9be5d!firefox.exe BootId=4294967295 ServiceSplit=3110587600 TargetAsId=351 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=16d5dd4ed97bd99b041b6241ec6c7b35 Response.BucketTable=4 Response.LegacyBucketId=1448859740408675125 Response.type=4 Sig.Name=Nome applicazione Sig.Value=firefox.exe Sig.Name=Versione applicazione Sig.Value=22.214.171.12464 Sig.Name=Timestamp applicazione Sig.Value=5d52e5cd Sig.Name=Nome modulo con errori Sig.Value=StackHash_5d84 Sig.Name=Versione modulo con errori Sig.Value=0.0.0.0 Sig.Name=Timestamp modulo con errori Sig.Value=00000000 Sig.Name=Codice eccezione Sig.Value=c0000005 Sig.Name=Offset eccezione Sig.Value=PCH_C1_FROM_unknown+0x0000000000000000 DynamicSig.Name=Versione SO DynamicSig.Value=10.0.183126.96.36.199.768.101 DynamicSig.Name=ID impostazioni locali DynamicSig.Value=1040 DynamicSig.Name=Informazioni aggiuntive 1 DynamicSig.Value=5d84 DynamicSig.Name=Ulteriori informazioni 2 DynamicSig.Value=5d8450413f8189b6074fa7e60cb0de8a DynamicSig.Name=Ulteriori informazioni 3 DynamicSig.Value=6db1 DynamicSig.Name=Ulteriori informazioni 4 DynamicSig.Value=6db1f0219d24a6d5c4cb93f198273caa UI=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule=C:\WINDOWS\System32\msvcrt.dll LoadedModule=C:\WINDOWS\System32\sechost.dll LoadedModule=C:\WINDOWS\System32\RPCRT4.dll LoadedModule=C:\WINDOWS\System32\ucrtbase.dll LoadedModule=C:\Program Files\Mozilla Firefox\mozglue.dll LoadedModule=C:\WINDOWS\SYSTEM32\MSVCP140.dll LoadedModule=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll LoadedModule=C:\WINDOWS\SYSTEM32\dbghelp.dll LoadedModule=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL LoadedModule=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule=C:\WINDOWS\System32\user32.dll LoadedModule=C:\WINDOWS\System32\win32u.dll LoadedModule=C:\WINDOWS\System32\GDI32.dll LoadedModule=C:\WINDOWS\System32\gdi32full.dll LoadedModule=C:\WINDOWS\System32\msvcp_win.dll LoadedModule=C:\WINDOWS\System32\IMM32.DLL LoadedModule=C:\Windows\system32\guard64.dll LoadedModule=C:\WINDOWS\SYSTEM32\fltlib.dll State.Key=Transport.DoneStage1 State.Value=1 OsInfo.Key=vermaj OsInfo.Value=10 OsInfo.Key=vermin OsInfo.Value=0 OsInfo.Key=verbld OsInfo.Value=18362 OsInfo.Key=ubr OsInfo.Value=295 OsInfo.Key=versp OsInfo.Value=0 OsInfo.Key=arch OsInfo.Value=9 OsInfo.Key=lcid OsInfo.Value=1040 OsInfo.Key=geoid OsInfo.Value=118 OsInfo.Key=sku OsInfo.Value=101 OsInfo.Key=domain OsInfo.Value=0 OsInfo.Key=prodsuite OsInfo.Value=768 OsInfo.Key=ntprodtype OsInfo.Value=1 OsInfo.Key=platid OsInfo.Value=10 OsInfo.Key=sr OsInfo.Value=0 OsInfo.Key=tmsi OsInfo.Value=4181 OsInfo.Key=osinsty OsInfo.Value=3 OsInfo.Key=iever OsInfo.Value=11.295.18362.0-11.0.140 OsInfo.Key=portos OsInfo.Value=0 OsInfo.Key=ram OsInfo.Value=3981 OsInfo.Key=svolsz OsInfo.Value=140 OsInfo.Key=wimbt OsInfo.Value=0 OsInfo.Key=blddt OsInfo.Value=190318 OsInfo.Key=bldtm OsInfo.Value=1202 OsInfo.Key=bldbrch OsInfo.Value=19h1_release OsInfo.Key=bldchk OsInfo.Value=0 OsInfo.Key=wpvermaj OsInfo.Value=0 OsInfo.Key=wpvermin OsInfo.Value=0 OsInfo.Key=wpbuildmaj OsInfo.Value=0 OsInfo.Key=wpbuildmin OsInfo.Value=0 OsInfo.Key=osver OsInfo.Value=10.0.18362.295.amd64fre.19h1_release.190318-1202 OsInfo.Key=buildflightid OsInfo.Value=54F644E9-73BD-4700-B3AF-3620273620BA.1 OsInfo.Key=edition OsInfo.Value=Core OsInfo.Key=ring OsInfo.Value=Retail OsInfo.Key=expid OsInfo.Value=RS:3EC5 OsInfo.Key=containerid OsInfo.Key=containertype OsInfo.Key=edu OsInfo.Value=0 FriendlyEventName=Ha smesso di funzionare ConsentKey=APPCRASH AppName=Firefox AppPath=C:\Program Files\Mozilla Firefox\firefox.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=719B750FCF8487AA509DEE895374D6D9 MetadataHash=-1516165977
So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset. It's a weird thing. I have my add-ons, m…
So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset.
It's a weird thing. I have my add-ons, my customized settings, and everything is working fine. But after a couple of days, I open up firefox and it's like I'm starting from 0.
I mean, my history, bookmarks, passwords, all remain intact.
But everything else is gone. All my extensions open up a tab saying "now installed!" or something along those lines - plus a tab from Mozilla, today about the privacy notice.
My homepage, search and download settings are back to the defaults.
I have tried to refresh my browser, reinstalled my extensions, but still the same issue.
2 updates before this website was working fine for me, now whenever I try to access the website "https://www.hcai.ca/" I get the error "Did Not Connect: Potential Securi…
2 updates before this website was working fine for me, now whenever I try to access the website "https://www.hcai.ca/" I get the error "Did Not Connect: Potential Security Issue Error code: SEC_ERROR_UNKNOWN_ISSUER
Certificate: Version: Version 3 S/N: 00:A1:83:9D:1B:00:00:00:00
Value: Size: 256 Bytes / 2048 Bits cd 10 33 c4 2e 61 42 e8 59 e4 aa a9 84 18 a8 19 4e 30 3b 3a 07 c4 17 9d 84 e2 e8 dc ed da 92 86 25 b7 06 96 3e 43 c1 14 ac 6c 0b 34 29 31 ad 70 90 69 33 4a 3f 8a 4a 71 a0 2b 80 bb a4 aa 71 6c 08 0e ea f9 ea 60 f8 dc e9 17 d5 18 3d b7 ab eb 30 19 f3 37 47 7f 77 08 b3 ca 32 dd 95 b5 17 13 43 a4 06 74 be 8f 65 77 49 0f 59 2e d8 32 56 37 a3 07 dc 8a 89 a4 54 11 25 25 bb fc 78 cd 38 f1 21 c8 53 b5 c2 37 44 fe f4 a8 72 88 0f b5 60 14 8e 9b ac 64 6a db 01 d5 9d d9 b6 8d 30 42 88 68 84 95 8a 7d a6 42 1a 37 ef 73 c6 e3 61 fe 72 ae bb c3 ac a3 0d e9 bb ee e0 e7 de 86 37 2d 17 2f 1c 30 dc 0c 88 e9 db b6 fc 6e 66 5c ca 1c f5 9b 82 d7 61 13 8c 16 67 6e 54 1a d1 5f 4b de 35 ee 20 56 f7 e6 ea 2a ce 09 83 26 61 ed 78 62 88 94 af 64 79 2f 36 99 89 f0 f9 d6 25 30 76 2f 7b 2d
I've run the test on "https://www.ssllabs.com/ssltest/analyze.html?d=www.hcai.ca" Which I've gotten the overall B
Trusted Yes Mozilla Apple Android Java Windows
I have found this issue with 2 websites so far. Both were working before these last 2 updates.
Hi Guys, Up to last night my Firefox was working fine. This morning it does not open at all. I have reinstalled it, tried safe mode, created new profiles and whatever s…
Hi Guys, Up to last night my Firefox was working fine. This morning it does not open at all. I have reinstalled it, tried safe mode, created new profiles and whatever step you can think of even removing my internet security completely but does not open at all. It just blinks momentarily and that's it.
Any idea as to how to make it run again??
Until recently, I could use the tab key to navigate on websites. Suddenly, the tab key stopped working partially: When a website has an input field or a button, using t…
Until recently, I could use the tab key to navigate on websites. Suddenly, the tab key stopped working partially:
- When a website has an input field or a button, using the tab key reaches these fields and afterwards cycles through the UI of Firefox. Links on the website are not accessed by the tab key.
- When a website has no inputs or buttons and only links, the tab key never enters the websites.
I’m using the Firefox Developer Edition 69.0b14 (64-bit) on macOS 10.14.6. Is there something wrong with my installation? Is there something accidentally turned off I need to turn on again?
Hi, I'm just working on a new website, and I noticed something odd that happens only when I open the site via Firefox. On browsers like Safari and Chrome the rgb hex colo…
Hi, I'm just working on a new website, and I noticed something odd that happens only when I open the site via Firefox. On browsers like Safari and Chrome the rgb hex colour looks identical as in Adobe Photoshop or Apple Pages, where I created content, but Firefox seems to oversaturate the fonts quite nasty for some reason.
I attachted you a screenshot where it should be very visible. If this is a bug, is it possible to get this fixed soon? I don't really want to put a warning on my website for Firefox users if possible.
certain websites are slowing down and get stuck at TLS handshake fonts.googleapis. i refreshed cleared cookies and data and still hangs on that handshake.
Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all …
Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all of the things suggested in the troubleshooting section to no avail. I don't have this problem with chrome or edge. I HATE both of those browsers and hope that this is a temporary issue with Firefox. Running win10 x64 with latest Firefox update. Is there anything that can fix this?
Windows 10, Firefox 66.0.1 crashes and does not shut down when closed, with these 2 error messages: 1) Mozilla Crash Reporter (all boxes are checked) When browser is reop…
Windows 10, Firefox 66.0.1 crashes and does not shut down when closed, with these 2 error messages: 1) Mozilla Crash Reporter (all boxes are checked)
When browser is reopened another error message appears: 2) Close Firefox: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.
This appears even after a long delay before restarting Firefox. I have gone through the suggested list of fixes, with no effect.
Crash reports THIS YEAR, older ones date to Feb 2018 : There has been ZERO contact from Mozilla about these reports. bp-a7bc6424-38eb-4584-989e-7d1f80190324 3/24/2019, 12:48 PM View bp-3d058cea-c9e6-475e-bcf3-181390190324 3/24/2019, 12:34 PM View bp-ea5e178b-b5ac-4dcd-9f54-482180190324 3/24/2019, 12:04 PM View bp-df4ec509-cd35-4781-892a-956260190324 3/24/2019, 11:20 AM View bp-68f73f30-afcc-4a4d-905d-d04ae0190324 3/24/2019, 11:08 AM View bp-f2c2eb46-48c5-4c19-b8e1-c8b290190321 3/20/2019, 9:01 PM View bp-ceeb9796-5c8e-49c2-b3d5-842710190317 3/17/2019, 2:21 PM View bp-0229454e-ff31-4c2e-b8b5-ff61e0190317 3/17/2019, 12:53 PM View bp-3c0749fc-5ae3-4270-8caa-f4cc50190316 3/16/2019, 1:27 PM View bp-e6bae4ff-162f-43b4-8c95-add040190316 3/16/2019, 1:15 PM View bp-1af67eef-dd20-41c2-a9ab-20dc30190316 3/16/2019, 10:37 AM View bp-cac7dcac-6905-4047-8168-903df0190316 3/16/2019, 10:21 AM View bp-7ef55f1a-c112-4274-bd5c-e583b0190315 3/14/2019, 9:32 PM View bp-b001c84b-0af8-40b7-9f03-aef040190314 3/14/2019, 6:19 PM View bp-f4ff9526-b972-42a0-8ed5-056780190314 3/14/2019, 7:36 AM View bp-d4ba761f-2b95-4d4e-8d34-ff6fb0190312 3/12/2019, 6:24 AM View bp-e49763df-0553-4add-8663-d6fcd0190311 3/11/2019, 5:20 PM View bp-9fd42285-e5b7-4e4d-840b-527350190311 3/11/2019, 4:56 PM View bp-8573242f-583e-44a9-be8d-abfa90190303 3/2/2019, 7:06 PM View bp-21beab5b-544f-4dea-842f-f26260190301 2/28/2019, 10:38 PM View bp-182b3e0c-04d4-40f5-94ca-1f5a90190301 2/28/2019, 10:08 PM View bp-72db14ff-0ff5-48b8-bb01-e803e0190227 2/26/2019, 7:58 PM View bp-5d905533-7f25-4041-bb20-3602a0190225 2/25/2019, 8:11 AM View bp-b2a6161b-df17-4c92-bd8a-1df390190225 2/25/2019, 8:10 AM View bp-0ac7a875-0eae-4cad-9705-951390190224 2/24/2019, 11:21 AM View bp-ee153af5-da1c-4685-93c4-ab2fa0190223 2/23/2019, 5:55 PM View bp-bd6abde9-a9dd-4364-853c-293390190223 2/23/2019, 5:47 PM View bp-50b03a98-f076-4658-9b56-9326d0190223 2/23/2019, 2:09 PM View bp-b6de254f-259a-4e0e-a64a-24f400190221 2/20/2019, 9:52 PM View bp-1bc0c1a9-4925-4fdf-82e1-2c8fa0190219 2/18/2019, 7:13 PM View bp-6289dca9-bde1-455f-96e9-c84270190217 2/17/2019, 5:29 PM View bp-d3654e50-580b-4455-8faa-9426f0190217 2/17/2019, 4:00 PM View bp-13fa38b6-5ea2-46d5-bd6d-99a880190217 2/17/2019, 3:42 PM View bp-7e975766-9366-43b4-88f0-755ea0190217 2/17/2019, 3:32 PM View bp-10366729-cfa4-4d68-8217-5474f0190217 2/17/2019, 3:27 PM View bp-a44507a2-db63-4571-9800-897c00190217 2/17/2019, 3:23 PM View bp-8e0d3faa-aae2-432b-aca6-afb8b0190217 2/16/2019, 8:31 PM View bp-5605cad2-4bf3-4a75-87fb-fe99f0190216 2/16/2019, 10:48 AM View bp-93d9cb58-669d-4a98-b9f1-ffec50190216 2/15/2019, 10:26 PM View bp-9f763578-dad2-4440-9fc5-2cc3c0190216 2/15/2019, 10:15 PM View bp-ede2137c-6802-416b-9d73-aa5530190216 2/15/2019, 10:15 PM View bp-f0a095e6-4f1c-455d-a15d-31e480190216 2/15/2019, 10:15 PM View bp-9c772a93-0e7c-4e2e-b4f7-e18d30190216 2/15/2019, 10:15 PM View bp-612f308e-4b69-4d4f-b898-d402a0190216 2/15/2019, 10:15 PM View bp-953e7d65-7058-4146-9914-d2ea10190216 2/15/2019, 10:15 PM View bp-fce3816d-8c0d-4f95-81d1-e1b790190216 2/15/2019, 10:15 PM View bp-65ca84ba-c216-4826-a59d-a1dcc0190216 2/15/2019, 10:15 PM View bp-cab01958-987e-4c50-9734-bd2fe0190216 2/15/2019, 10:15 PM View bp-19cbf0f3-37f4-4010-9e4d-c65490190216 2/15/2019, 10:13 PM View bp-b34453c8-f9fa-4616-ae6f-228be0190209 2/9/2019, 3:45 PM View bp-4f30ece9-de33-4de2-8117-cc7be0190207 2/7/2019, 12:28 AM
I keep getting "Old Firefox running in background".. need to close down. I'm getting sick of this constantly happening. Do I need to switch browsers?
Keep getting notice that "OLD Firefox is running in the background. Need to shut it down". Why is this constantly happening? Very annoying.
Firefox crashes each time I try to delete my cache and/or history on the iOS app. I have tried multiple times and the issue occurs each time. The page is completely unres…
Firefox crashes each time I try to delete my cache and/or history on the iOS app. I have tried multiple times and the issue occurs each time. The page is completely unresponsive and stuck on the ‘manage history’ page.
Since a Firefox update a week or so ago, both my Window 10 laptop and window 7 desktop, who have synch'd bookmarks, show a multiplicity of repetitive entries that I did n…
Since a Firefox update a week or so ago, both my Window 10 laptop and window 7 desktop, who have synch'd bookmarks, show a multiplicity of repetitive entries that I did not bookmark, some are only websites that I visited but did not bookmark, others are sites that I bookmarked once, but are now repeated many times in the toolbar. How do I clear this and avoid the problem? Is it a setting issue? I made a printscreen, but cannot upload it as an image. Please send me an answer at email@example.com
Every couple of years I get sick of Google Chrome and try to go to Firefox. Things mostly work, but sometimes they don't. The things that don't work seem to be buttons an…
Every couple of years I get sick of Google Chrome and try to go to Firefox. Things mostly work, but sometimes they don't. The things that don't work seem to be buttons and menus. I run Firefox on Linux; today I'm on Fedora 28 with Firefox 66.0.4, but my issues seem to transcend time- probably 8 years or more. But Chrome scares me, so maybe we can address this and get it figured out.
I'll include some specifics to get down to the details of why Firefox fails. Here's a website that I just went to: https://lcsc.com/ . After you get there, a New Coupon windows pops up. Apparently "Coupon in Your Pocket" is a button, but nothing happens when I click on it.
I've been having problems at Aliexpress, too, where it asks me to login but I can't because the login button is unresponsive. But let's not try to fix Aliexpress, perhaps it would be better to focus on the one website so we don't get distracted. And it's easy- just go to it and the coupon will pop up.
I've had problems on other websites that I can't recall right now. But this lcsc.com problem seems to be pretty straightforward, so I decided to report it in the hopes that I can get Firefox to work once and for all. I don't want to have to keep going to Chrome.
See the attached screenshot.
I can't apply for jobs on indeed.com using Firefox, but this works on other browsers. A pop-up should appear when 'apply with indeed' is clicked at indeed.co.uk
is a problem page. I have pop-ups allowed for all sites, and I have unticked to allow all other content.
I opened Firefox and it opened as usual... but I can't restore my session. not only that, my addons are all gone, my history is gone, everything is gone?! How can this ha…
I opened Firefox and it opened as usual... but I can't restore my session. not only that, my addons are all gone, my history is gone, everything is gone?!
How can this happen? Why would it happen without any messages? After I was using the Extended Support version and it upgraded to Quantum automatically and decided to purge my profile of addon data, making me lose all my old sessions and thousands of saved web pages, I'm absolutely losing my mind over the incredible data loss that Firefox is causing without thinking twice about it!?
I looked in %APPDATA%\Mozilla\Firefox\Profiles\ and there's only one folder in there and it has been created twenty minutes ago, when I started the browser. This is horrendous data loss if my previous profile is really gone!
Google Drive running slowly-- words don't appear on document until several seconds after I've typed. Already checked pioneer issue.
Hi there-- I just switched over to Firefox and want to use it for all my work. Unfortunately often while I'm using Google Drive it runs very slowly, I'll be typing and wo…
Hi there-- I just switched over to Firefox and want to use it for all my work. Unfortunately often while I'm using Google Drive it runs very slowly, I'll be typing and words won't appear on screen for several seconds. I've taken to using Chrome just for Google Drive, but this is not a good long term solution. I've read another article about this suggesting that removing Pioneer will help with the issue, but I don't have that plugin installed. Would appreciate any help.