Firefox Support Forum

How do you access Mozilla VPN after you have logged into firefox account - it only shows how to download and I have already downloaded it. I simply want to turn on the VPN and select the location but no instructions are available for this or at least the instructions are not clear.

hello, i have the latest firefox 93. all my passwords in lockwise are empty, but when i need a password or update a password i can tell that they are being updated. how can i find the listing of my passwords in lockwise? thanks.

I just installed the most recent upgrade and it is worthless. I have lost all my add ons, the spacing on the bookmark line is so small that it is unreadable. I tried to figure out how to return my add ons and extensions to no avail. At this point, I'm going to start looking for another browser. What a waste of my time!

Using Firefox and accessing my gmail account. A notice comes up saying "A pop up blocker may be preventing the application from printing the page. If you have a popup blocker, try disabling it to open the window". I have no idea how to find what this pop up blocker is so I can disable it.

I used to be able until very recently go to MENU > LIBRARY>Bookmarks: which would 'split' giving me three (?) choices, one of which was showing a bookmark side bar. I seem to not have that choice any longer ... or do I and I just don't know how to select it? Thank you.

Hello,

For a while now, I've had a strange issue where on random sites, Firefox won't load any images. I've already disabled all addons and had the same result, so that's not it.

Amazon is fine, all images load, but on sites like this one in the screenshot, they never do. In other browsers, it's fine.

https://gyazo.com/7bbacb2c120f300ae7fec7b4bf48c962

I've used Firefox as my default browser for years. I'm now on a Win10 laptop I've been using for over a year. I have not knowingly made any recent changes to FF. I'm on FF version 88.0.1 (64 bit).

Suddenly, yesterday, I found that I was blocked from viewing many YT videos and comments. YT says I am in restricted mode. It is not due to a setting on my YT/Google account, because I'm not logged in.

Exact YT messages: "Video unavailable--This video is restricted. Please check the Google Workspace administrator and/or the network administrator restrictions." And "Restricted Mode has hidden comments for this video."

However, I have no problem viewing them in Chrome. So logically it's a FF problem.

Also, I discovered that other sites are affected. For example, if I run a "domain lookup" on the ICANN website, I get less detailed results than if I run the search on Chrome! https://lookup.icann.org/

Switching from Strict to Standard Tracking Protection didn't help. Then I did a FF refresh but that also didn't help.

Suggestions? Be aware I'm not a coder or any kind of super techhie.

Whenever I type the word 'google' for any reason, even when composing an email, Firefox automatically opens up a new tab. Google is my home page so the new tab that opens shows the google main search page. What I have to do is type goo gle and then insert the cursor before the 'gle' part and back space. How do I stop this, please?

After logging in to my Firefox account, I am unable to sync or sign out.

When I manually try syncing it just spins forever without doing anything. When I sign out and and confirm, nothing happens. I have tried restarting my machine and Firefox multiple times but the issue persists. This is very strange.

Windows 10 Firefox 89.02

I've been using Windows Quicken and Firefox for many years and have one ongoing annoyance... When I download a .qfx file of transactions from some financial institution, a window pops up asking what should Firefox do with this file.. (Firefox is my default browser)... There is a choice to open the file with Windows Quicken and I select that and things work fine. However, there is also an optional check box that supposedly gives you the choice to "Do this automatically for files like this from now on". I check that box but it never seems to work... I am always asked the question about what should Firefox use to open a qfx file. What can I do to get FIrefox to use Windows Quicken to automatically open the file?

I noticed one day that when I opened firefox it would restart itself each time before letting me do anything. I couldn't figure out why, but I happened to run my mouse over an invisible add on. It was unlabeled as well so I have no idea what is was. I deleted it and reported it but after closing firefox it did the same thing upon repopening it. Now the address bar is red and I don't understand why, how do I make it go back to normal. Also I have refreshed firefox a couple times but after each refresh it is the same thing.

Hi, have a problem. I am using a Firefox account to sync between my PC and laptop. After I close Firefox on my PC, however, it signs me out of the account and I have to sign in again when opening Firefox - happens every time I use Firefox and doesn't happen on my laptop. Suggestions? Thanks.

Since version 91, now all my bookmarks are doubled spaced and this is too large. I want to go back the way it looked before with single spacing between the bookmarks.

When using Firefox and searching with Google.com I will experience an issue where the Google links/websites won’t load. And if they have previously loaded and the issue begins none of the elements work. This issue is frustratingly intermittent. It will be fine for a few min and then break for a few min. I'd attach screenshots but there is no error - simply does nothing. I have done a bunch of troubleshooting and testing to get to the root of the issue.

• Reload page
• Restart Firefox
• Cleared cache
• Disabled Privacy/Security settings
• Disabled Plugins
• Updated Firefox
• New Private Window
• Tested another browser - Other browsers load google sites
• Tested non google websites – Other websites are loading
• Tested another network

I’ve noted that google.co.za seems to have a separate intermittency from google.com. However, I have tested and found both can be ‘broken’ at the same time. It also happens with Youtube.com. I am quite happy to continue troubleshooting, I just need some direction.

31-August 2021 . Hi all, recently the Australian government , “Bureau of Meteorology” weather and radar – website has stopped working under HTTPS and FireFox – it does work under Microsoft Edge though (Yuk). . Unfortunately even if under the FireFox internal settings - you disable the need for a HTTPS connection – the website still kicks you out anyway – and any direct call to the site (http://www.bom.gov.au) – will just kick you to an endless loop of no achievement – by basically constantly telling you “you cannot use HTTPS” and the HTTP link provided just loops you back to the same place. . For now – the only solution I have found is to leave “HTTPS” on – and create an exception for every single page (very zzzzz). . So for me , I am only excepting and viewing the local weather radar page and getting all other info from other sources. . Machine specs - Win10 Pro , Firefox Version 91.0.2 (64-bit) . I have also (via Edge) – reported this to the “BOM” in Australia, . I hope this helps someone , as I cannot be the only person in Australia trying to access this site – but having to sign up - to report the problem here, I did find more than a bit off putting.

[Win 10] A few days ago something happened with Firefox. A message appeared saying "sorry - error". Anyway, I had to rebuild the whole thing. But, the little house symbol for the Homepage Tab is missing. It isn't even available where the choices for Menu Bar appear. I did not cause this problem. My older pc, also Win 10 is perfectly O.K. Any "Help" just brings me back to the older information from 2011.