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re-install firefox and didn't find my data sync

i have re-install new windows and download fresh firefox and sign-in when i sync my account i didn't find any data (passwords , bookmarks , history , etc ... ) i found m… (read more)

i have re-install new windows and download fresh firefox and sign-in when i sync my account i didn't find any data (passwords , bookmarks , history , etc ... ) i found my firefox account as new

Asked by eslam.alhussien 1 month ago

Last reply by Paul 1 month ago

passwords lost

I have 2 Firefox accounts and I want to import or copy my passwords for the account that still has them to the one that has lost them. I synced one account in Firefox BET… (read more)

I have 2 Firefox accounts and I want to import or copy my passwords for the account that still has them to the one that has lost them. I synced one account in Firefox BETA that has my passwords. My other account I used to sign in on Firefox and all logins and passwords are gone. How can I do this and not loose my passwords I have in the BETA version?

Asked by phuckered 6 days ago

Last reply by RobertJ 6 days ago

Firefox sync does not work on chromebook

I recently got a chromebook and the firefox sync is not working on it. For "last synced" it gives the last time I tried to refresg it but nothing syncs up. I've had it fo… (read more)

I recently got a chromebook and the firefox sync is not working on it. For "last synced" it gives the last time I tried to refresg it but nothing syncs up. I've had it for a few hours and since it's via google play I beleive it's technically the Android version.

Asked by ffrealsync 5 days ago

Last reply by jonzn4SUSE 4 days ago

Firefox on macOS

Hi guys. I'm wondering if it's possible to send tab from macOS Firefox to another device... I couldn't find any clue to achieve that, since that right click doesn't have … (read more)

Hi guys.

I'm wondering if it's possible to send tab from macOS Firefox to another device... I couldn't find any clue to achieve that, since that right click doesn't have the option to send tab throughout the devices like on windows.

Tks.

Asked by Matheus 5 days ago

Last reply by jonzn4SUSE 5 days ago

Sync fails with search engines

Every now and then, somebody asks why Firefox Sync fails so hard when it comes to custom search engines such as those installed from mycroft.mozdev.org, now https://mycro… (read more)

Every now and then, somebody asks why Firefox Sync fails so hard when it comes to custom search engines such as those installed from mycroft.mozdev.org, now https://mycroftproject.com/ for no apparent reason. We are talking about OpenSearch standard and Sherlock.

As of now, the search results on https://support.mozilla.org are either archived or unanswered. Please work on the ranking of search results so users can see

  • when a thread has been started / last updated
  • which answer is actually solving the problem or at least linking to the correct statement of the developers concerning the topic.

Asked by Melchior blausand 4 days ago

Last reply by Paul 4 days ago

Recovering Passwords

My company just pushed out new group policies for Firefox that blocks use of Firefox Sync. That also, apparently, blocked use of my saved logins and passwords. I can fin… (read more)

My company just pushed out new group policies for Firefox that blocks use of Firefox Sync. That also, apparently, blocked use of my saved logins and passwords.

I can find the encrypted password files in my profile: key4.db logins.json

but I can't open them.

Is there any way to get my login and password information?

MJA

Asked by MarkJ.Ambrose 4 days ago

Last reply by jonzn4SUSE 3 days ago

New Computer, Saved Logins are not showing when I log into Firefox account

I'm working on a new computer, as my work laptop is being upgraded to Windows 11. In the meantime, I have logged into Firefox, but none of the login info that I had prev… (read more)

I'm working on a new computer, as my work laptop is being upgraded to Windows 11. In the meantime, I have logged into Firefox, but none of the login info that I had previously saved is available. I can still see it on my mobile browser, but not on this new laptop.

Am I just missing a step?

Asked by mmccormack2 3 days ago

Last reply by cor-el 3 days ago

UNABLE TO RESTORE MY DATA ON BOOKMARKS, OPEN TABS AND HISTORY

Hi I had restalled my laptop and hence firefox on laptop. But after that, I have been unable to retrieve my old data from firefox. All my bookmarks, history, open tabs… (read more)

Hi I had restalled my laptop and hence firefox on laptop. But after that, I have been unable to retrieve my old data from firefox. All my bookmarks, history, open tabs have been lost. Please help me resolve this issue urgently.

Asked by shilpasonika 2 days ago

Last reply by Paul 2 days ago

Lost all syncronisation data after resinstall PC

After my PC had a blue screen, I reinstalled Windows. Since I use Firefox Snc, I relied on it. Unfortunately, I had to realize that after reinstalling and successfully lo… (read more)

After my PC had a blue screen, I reinstalled Windows. Since I use Firefox Snc, I relied on it. Unfortunately, I had to realize that after reinstalling and successfully logging in to fIrefox sync, all my data is gone. He says that he has successfully syncronized, but all bookmarks are missing as well as the settings.

Asked by klausriebe 1 day ago

Last reply by Paul 1 day ago

I changed my firefox account password and lost all of my saved logins and bookmarks is there any way to restore it please help its very imp coz i dont have backup

I changed my firefox account password and lost all of my saved logins and bookmarks is there any way to restore it please help its very imp coz i dont have backup. … (read more)

I changed my firefox account password and lost all of my saved logins and bookmarks is there any way to restore it please help its very imp coz i dont have backup.

Asked by karanarunraut 1 day ago

Last reply by Paul 18 hours ago

sync not working between PCs

Hi! I have a primary computer with all bookmarks, history, extensions, etc. I've logged in to another computer and clicked to sync my information, but nothing is coming o… (read more)

Hi! I have a primary computer with all bookmarks, history, extensions, etc. I've logged in to another computer and clicked to sync my information, but nothing is coming over. Now I'm worried my bookmarks, etc., have been erased, but I won't have access to my primary computer for several days. Is the sync just not working? Please help, thank you.

Asked by Allison 1 day ago

Last reply by cor-el 1 day ago

Cant delete my account

Hi! I want delete my account. I go to Delete button, at bottom of page. When i complete step 1, in step 2 requires from me a password. I put the correct one, but the web … (read more)

Hi! I want delete my account. I go to Delete button, at bottom of page. When i complete step 1, in step 2 requires from me a password. I put the correct one, but the web say me Wrong password.

This looks like a server error. There is a report in help from 2019...Please delete my account. Thanks.!

Asked by stosco 21 hours ago

Last reply by Dropa 21 hours ago

Lost Pinned Websites

I use Firefox in 4 Machines.. very recently I signed my firefox account in College PC.. after signing in there when I try to open in my laptop. I lost all the pinned site… (read more)

I use Firefox in 4 Machines.. very recently I signed my firefox account in College PC.. after signing in there when I try to open in my laptop. I lost all the pinned sites in my firefox. it only shows the College PC pinned websites and histories.. not the previous ones

Asked by Sarath Pavithran 19 hours ago

Last reply by Paul 18 hours ago

  • Archived

Strange Characters on FireFox Account page.

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols: �??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~… (read more)

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

�??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~��)}�?�q��ie?��?����BX�r��� �nQ�?����K#T�??�4j�Ѻ�<=�DѾJ_bvh=W?

I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

Asked by Matt J 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Logins and Passwords Empty

Just last night I updated Firefox to version 78.0.1 on Fedora. I cleared all my history. I had to sign in to Firefox account again for some reason. And this afternoon I … (read more)

Just last night I updated Firefox to version 78.0.1 on Fedora. I cleared all my history. I had to sign in to Firefox account again for some reason.

And this afternoon I discovered that my Logins and Passwords has gone empty. I use master a password and that is still in effect, and my sync settings includes logins and passwords. I've done this many times--signed in to my Firefox account, set up a master password and I'd see all my saved passwords there after doing a fresh install of my operating system. I don't know what happened now.

Asked by selectiveduplicate 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I have tried to register TWO secondary emails, only to find that they are both in use. The trouble is THEY ARE BOTH MINE???

I have tried to register TWO secondary emails, only to find that they are both in use. The trouble is THEY ARE BOTH MINE??? They are 1) - [email]@sky.com, and 2)- [emai… (read more)

I have tried to register TWO secondary emails, only to find that they are both in use. The trouble is THEY ARE BOTH MINE??? They are 1) - [email]@sky.com, and 2)- [emaill]@outlook.com. I have succumbed to using a "primary email address", but I still CANNOT get what I want. IT IS JUST NOT ON. E.G. "A secondary email is an additional address for receiving security notices and confirming new devices. Account already exists". MY ONLY REPLY IS "they would do because they are already mine". so, PLEASE GET IT SORTED OUT. Thankyou. I am getting really fedup with mozilla. It is a good browser, it's just the people that make the rules that do my head in.

Asked by bugrit 1 year ago

Last reply by ARMAN KHAN 1 year ago

  • Archived

Can't login to sync

Parrot OS 4.10, Firefox 77.0 Can't log into Firefox Sync all of a sudden on this computer only. Keep getting error saying that I have to enable cookies and local storage … (read more)

Parrot OS 4.10, Firefox 77.0

Can't log into Firefox Sync all of a sudden on this computer only. Keep getting error saying that I have to enable cookies and local storage which I cannot figure out how to do. Cookies are not blocked and there is no setting in preferences for local storage.... Remember History is enabled.

Re-install of Firefox did not help. Anyone run into this before?

Asked by Rex Racer 1 year ago

Last reply by cor-el 1 year ago