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  • Archived

I am unable to verify email due to it says "cookies are still disabled"

I am unable to verify email due to it says "cookies are still disabled" I tried to syn and got verify email : after I press verify the page appear as : "Cookies and local… (read more)

I am unable to verify email due to it says "cookies are still disabled"

I tried to syn and got verify email : after I press verify the page appear as :

"Cookies and local storage are required Cookies are still disabled Please enable cookies and local storage in your browser to access Firefox Accounts. Doing so will enable functionality such as remembering you between sessions."

I tried all suggestion in your webpage and it still the same

Could you please help me?

many thanks, Yaniz

Asked by yaniz_yaniz 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Sync doesn't work between 2 desktops

Linux/Xubuntu running Firefox 29.0 and Windows 7 running Firefox 29.0.1. I have spent the past couple of hours trying to get sync to work with no luck, trying everything … (read more)

Linux/Xubuntu running Firefox 29.0 and Windows 7 running Firefox 29.0.1. I have spent the past couple of hours trying to get sync to work with no luck, trying everything I could find on this site, including the links to the instructions and the troublehooting, replies to questions, and even the video.

Am I right in assuming that because the Firebox versions don't match that sync won't work? Or is there yet something else that is the reason? Or can it be done, and I just haven't figured it out?

Thanks for your help.

Asked by jeffsiegel99 6 years ago

Last reply by guigs 6 years ago

  • Archived

How to fix "Sync encountered an error while syncing:Unknown error."

In mid July, after the firefox update, I had decided to close firefox like I usually do before I open the client for my MMORPG Aion, so I did. I end up not turning on fir… (read more)

In mid July, after the firefox update, I had decided to close firefox like I usually do before I open the client for my MMORPG Aion, so I did. I end up not turning on firefox for a few days and when I did my bookmarks were gone as well as my toolbar bookmarks and my history. I start to wonder what happened and then I realised that there was a grey bar at the bottom of my browser stating, "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.." I had no idea why this would happen as I never had this problem before so I look at the firefox support database but since I'm quite the greenhorn when it comes to programming there was only so much I could understand. I did try looking for corrupt or locked profiles but I saw none. Now as of today it's going on 2 months since the problem began and just today I recieved the firefox 32.0 update but still have this problem so I'm at my wits end and I not sure if I'll ever get it working again. Also my sync account is the one under the new system I had updated a few days before the problem began it also seems to be working on my other devices. Im lost without my bookmarks please help.

Asked by Amarynthia 5 years ago

Last reply by Andrew 5 years ago

  • Archived

Cannot sync - entering the 12 dig code but nothing happens, no "Finish" button

Trying to sync FF to new computer (from Windows 7 to 8.1). I get the 12 dig code from the new computer and enter it on the old one. Nothing happens. Step 5 in the Sync in… (read more)

Trying to sync FF to new computer (from Windows 7 to 8.1). I get the 12 dig code from the new computer and enter it on the old one. Nothing happens. Step 5 in the Sync instructions ("When the code is accepted you will see a Device Connected message and your device will immediately begin syncing. Click Finish to close the setup window. ") doesn't happen. I do not see "Device connected". All that happens is that the box returns to the Welcome! text and asks if I want to set up an account or if I have one already.

On the new computer, nothing changes. The "Next" button under the generated code does not light up.

Asked by annaxt 6 years ago

Last reply by guigs 6 years ago

  • Archived

Sync not syncing preferences/settings between PCs.

I have 2 computers that are both newly (and fully) formatted. Both are running win7 64bit with the latest firefox, and on the first one i have set up the entire Firefox w… (read more)

I have 2 computers that are both newly (and fully) formatted. Both are running win7 64bit with the latest firefox, and on the first one i have set up the entire Firefox with all the bookmarks and addons and settings.

When i log into sync on my 2nd computer it does sync the addons and the bookmarks - but none of the settings/preferences. I did make sure that the preferences are checked in the Sync settings, and i have tried the sync now button. I also tried logging out of sync and back into it, restarting my PC, resetting firefox to default and even deleting all firefox profiles and settings files. I have cookies allowed/enabled in case that is relevant, and firefox is updated to the latest version.

Can anyone tell me how do i make firefox sync the preferences? It is the most important part of the "sync" feature for me, and it is not working :(

Asked by Bogdanov89 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Firefox sync doesn't recognize me although I received email and verified.

I registered for Sync on May 2, received the verification email from Firefox Accounts <verification@accounts.firefox.com> on that day, and immediately verified. But… (read more)

I registered for Sync on May 2, received the verification email from Firefox Accounts <verification@accounts.firefox.com> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

Asked by jpenha 6 years ago

Last reply by guigs 6 years ago

  • Archived

if not possible to change, can i keep my email for firefox sync if that email account is closing down by its provider?

i have just figured out after searching, that it is not possible to change my email for my firefox sync. it is already a nightmare for me that nokia email provider just s… (read more)

i have just figured out after searching, that it is not possible to change my email for my firefox sync. it is already a nightmare for me that nokia email provider just simply closes down my account which i use for EVERYTHING in my life... i have somany account to change the email in it, but firefox sync doesn't allow me to do that. i really don't want to lose any details of my mozilla settings, so will it be possible to keep it with a non-existing email? or is there a way to open a new account with a new email and merge my settings to it?

Asked by melinda 5 years ago

Last reply by finitarry 5 years ago

  • Archived

How to disable Firefox Accounts/Sync in mozilla.cfg?

I'm running the latest 59.0.2 version. I need to disable Firefox Account/Sync on a Windows 7 PC permanently using the lockPref value in the mozilla.cfg file, but I can't … (read more)

I'm running the latest 59.0.2 version. I need to disable Firefox Account/Sync on a Windows 7 PC permanently using the lockPref value in the mozilla.cfg file, but I can't figure out which item to lock when perusing the options in about:config.

Some resources tell me to disable services.sync.prefs.sync but this is not listed in about:config on my PC. The closest I have to that is services.synch.prefs.syncID.

Other resources tell me to disable identity.fxaccounts.settings but this is also not listed in about:config on my PC. The closest I have to that is identity.fxaccounts.settings.uri.

Any clues?

Asked by MattJH 2 years ago

Last reply by cor-el 2 years ago

  • Archived

email returned when sync

Hello, it's me again, I keep asking this question and no one seems to know, Must be nice Mozilla dumping your whole IT support department on the community, I am sure you … (read more)

Hello, it's me again, I keep asking this question and no one seems to know, Must be nice Mozilla dumping your whole IT support department on the community, I am sure you save lots. Anyway, since Mozilla won't return my calls, and it's been over a month, can anyone, for the love of all that is holy explain to me why I can sync on two other devices but when I try to sync from my main laptop I get "Email Was Returned" , I have double checked the spelling, so, what's preventing it from going through? Somebody has to know, since Mozilla is keeping quiet.

Asked by VoltaireWhy 3 years ago

Last reply by rfkelly 3 years ago

  • Archived

Firefox wiped my saved logins - How to restore/merge from backup?

I have firefox sync set up, but I ask it not to sync logins. Recently, one of my profiles had an issue with sync and it asked me to reconnect. After reconnecting it cle… (read more)

I have firefox sync set up, but I ask it not to sync logins. Recently, one of my profiles had an issue with sync and it asked me to reconnect. After reconnecting it cleared all my saved logins. I have a backup of `logins.json` but how can i restore it so i have the old and new logins?

Thanks, Jayen

Asked by jayen 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I don't want Sync, I don't want to be prompted for Sync. NOTHING! How do I get firefox to QUIT asking me?

I don't recall doing any upgrade or update of firefox, but recently, I get log on screens prompting me to sign up for Sync. Along with the proper prompt that firefox give… (read more)

I don't recall doing any upgrade or update of firefox, but recently, I get log on screens prompting me to sign up for Sync. Along with the proper prompt that firefox gives to remember passwords is a prompt to sign up for sync and to learn more about sync.

I DO NOT WANT IT. Please don't try to convince me how good it is.

How do I get Firefox to quit asking me about it at every turn?

I found once a web prompt where the "about:config" file could be modified and successfully eliminated Some of the prompts for sync, but can't find that again to fix all of my computers.

I have liked Firefox because it had not forced unwanted advertising in my face. I am very disappointed that now advertising for Mozilla is forced in my face.

Help me get rid of it entirely.

Asked by upsetuser 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

I have lost my saved passwords after firefox sync with firefox for iOS

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over al… (read more)

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over all devices and all my stored credentials are gone. I need my credentials restored otherwise I will never be able to access a lot of web pages.

Asked by bws 4 years ago

Last reply by rnewman@mozilla.com 4 years ago

  • Archived

Regarding Firefox Sync, where is my bookmark/history data stored, other than on my own devices?

I would really like to be able to store the data (that syncs to and is added to by all my devices) somewhere private, like on a machine or drive I establish as a server. … (read more)

I would really like to be able to store the data (that syncs to and is added to by all my devices) somewhere private, like on a machine or drive I establish as a server. Certain data in my bookmarks comprises information I would not like to have associated with an account that is just "out there" on Mozilla's servers or someone else's.

This is THE reason I have been avoiding using Firefox Sync, from the time that it became possible to use it until the foreseeable future - my uncertainty with respect to whether or not I'll have the final say in who gets to *host* my data. I feel that I should have the ability to define privacy in my own, uncertain terms... and I have not found an answer as to whether I can or not, yet.

Asked by Jperson 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

trying to register with a .eu domain mail address: no verification email sent!

I wanted to register for sync with an email address like xxxx@yyyy.eu This is a domain I own and I have quite a number of email addresses that are delivered correctly. I … (read more)

I wanted to register for sync with an email address like xxxx@yyyy.eu This is a domain I own and I have quite a number of email addresses that are delivered correctly. I never got (I tried three times over the past week to register) a confirmation link email. Today I tried with an email address xxxx@yyyy.com and the confirmation link email address was in my inbox after a minute. Of course I would like to use the eu damoin name email address. Any help is welcome. Thank you!

Asked by Nobody313 6 years ago

Last reply by guigs 6 years ago

  • Archived

New version is BAD!!!

Hi! My account - elzas07@ya.ru I have many years of syncing bookmarks, settings and passwords, but 2 months ago, when I installed a new version of Firefox on Windows Pro … (read more)

Hi! My account - elzas07@ya.ru I have many years of syncing bookmarks, settings and passwords, but 2 months ago, when I installed a new version of Firefox on Windows Pro 10, I can't do that. The instructions on your website do not help me. I go to my account in the browser, sync, but the bookmarks are empty!!!! I want my passwords, bookmarks and settings! Bad browser!

Asked by elzas07 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Bookmarks keep syncing wrong

I've been using Firefox on my desktop, laptop and Android Mobile for months without issue. Recently i swapped to a new phone and for some reason the bookmarks on my deskt… (read more)

I've been using Firefox on my desktop, laptop and Android Mobile for months without issue. Recently i swapped to a new phone and for some reason the bookmarks on my desktop and laptop are getting jumbled/deleted (see attached pics)

To try solve this I exported my bookmarks to a .json file, then manually deleted all bookmarks on all my devices, ran a manual sync on all devices then completely uninstalled and deleted appdata/cache files.

I then re-installed using a fresh download from Mozilla, signed in and imported my bookmarks from the json file.

for a full day my bookmarks stayed intact, I then installed firefox on my phone and within an hour my desktop bookmarks became jumbled again.

Am I missing something here?

Asked by Gazza 7 months ago

Last reply by cor-el 5 months ago